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Luddite

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Luddite

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Luddite · 04-04-2025

A support q'n

Luddite · 04-03-2025

To support

Luddite

Being a minimalist I have never found a phone deal better value than outright purchase plus my preferred plan. Plus one is usually locked to that carrier for at least 2 years. 

Luddite

@Chalupa_Batman If you message a customer in an open forum like you've done here, are we supposed to stop helping the customer try to resolve their issues and let you take over?In theory that CSA will take care of things, but feel free to add infor...

Luddite

@funpig1 Don't think that is their role, rather they will try to sort individual problems that seem stuck.

Luddite

@funpig1 Will customer agents be monitoring and responding regularly going forward?It's a pilot programme involving only a few CSAs. They will engage when they think necessary, initiate private messaging if needed BUT WIIL NOT respond to private mes...

Luddite

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