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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2698 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 4857 Views
  • 36 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 38657 Views
  • 150 replies
  • 38 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 49869 Views
  • 182 replies
  • 30 Bravos

Resolved! Can I cancel my 15 $ addon

Hi. On June 16, I purchased 15$ addon. A few minutes later I decided to dimply upgrade my plan to 60G.Can I be reimbursed for my 15$ addon?

FranInquiry by Great Neighbour / Super Voisin
  • 48 Views
  • 2 replies
  • 1 Bravos

Add on not working

I purchased an add on and it shows up on my account but I still can’t use my data… need to get this resolved asap 

ToriG by Great Neighbour / Super Voisin
  • 45 Views
  • 1 replies
  • 1 Bravos

Do I lose my Free Add ons?

I am currently on a plan that is 15.00 per month and would like to do a lateral change to an upgraded (updated) plan for 15.00 per month.  I have accumulated many free bonus add ons and if I switch to a different subscription, will I lose all the fre...

JD62 by Great Neighbour / Super Voisin
  • 151 Views
  • 6 replies
  • 1 Bravos

Roaming for Spain

I’m travelling to Spain today and I wanted to know where I could get a plan that I can get data for internet and calls back to Canada?any ideas where I can find that?

Mohman by Good Citizen / Bon Citoyen
  • 84 Views
  • 2 replies
  • 1 Bravos

International call add-on cancellation

Hello, I just purchased a 300 international call to call my family in Iran. But when I call, a public mobile connection error comes up. I assume maybe Iran is not in the international call plan? Is there anyway to cancel the add-on and get a refund?

Saba1997 by Great Neighbour / Super Voisin
  • 80 Views
  • 2 replies
  • 1 Bravos

I need to cancel an Add-on I want my money refunded IMMEDIATELY!

I was of the understanding that I would be creating a ticked to GET MY MONEY REFUNDED IMMEDIATELY. I purchased a 300 minutes International calling only to realize that my country is not included in this plan. I want this add-on cancelled and my money...

zari1354 by Great Neighbour / Super Voisin
  • 127 Views
  • 3 replies
  • 1 Bravos

USA trip

Hi I am from Canada and planning a 3 day trip to USA.  Just wondering if I choose a USA roaming package will it work right away once I cross the USA border or is there something I have to do to my iPhone before it will work???Also when returning to C...

KarenG24 by Good Citizen / Bon Citoyen
  • 142 Views
  • 8 replies
  • 2 Bravos

Long Distance Calls

Hello, looking forward for the opportunity to make long distance calls 

1623 by Great Neighbour / Super Voisin
  • 74 Views
  • 2 replies
  • 1 Bravos

Resolved! Travel to USA

Hi! I have a plan enabling me to call USA with 60gb data. Do I need to purchase an add on for travel to USA to use phone to call and text within USA and to call/text Canadian numbers? I’ve read comments and am still unclear! Thanks in advance for you...

JBBHILLSIDE by Great Neighbour / Super Voisin
  • 118 Views
  • 3 replies
  • 1 Bravos

Where did all my bonus data go??

I swear I had over 5-10GB of bonus data racked up, and I've also been a loyal customer since 2020. I got an alert saying 95% of my data has been used and upon checking my account all my bonus data is gone. Where did it go and why and how does it expi...

PrizmalEDM by Good Citizen / Bon Citoyen
  • 101 Views
  • 2 replies
  • 1 Bravos

Resolved! How to call Germany

I need to call a government office in Germany for my mother.  I will buy the international minutes add-on but am wondering how I will dial this number  (+49 180) 5 01 40 09  ?

Caro9 by Good Citizen / Bon Citoyen
  • 260 Views
  • 10 replies
  • 1 Bravos

Punts cana

Do you provide roaming service to Dominican Republic?

Saurabhm by Great Neighbour / Super Voisin
  • 136 Views
  • 3 replies
  • 1 Bravos

US DATA AND ROAMING

I recently purcahsed a 3 gig data for my parents account, because they're going to alaska and now I find out it didnt go through, whats the next steps for this, I have accesss to all their accounts, they're in their mid 70's just trying to enjpy a cr...

Brian6877 by Great Neighbour / Super Voisin
  • 124 Views
  • 2 replies
  • 1 Bravos

europe plans

I can't find minutes for germany.  Where are they?

jansy by Great Neighbour / Super Voisin
  • 189 Views
  • 6 replies
  • 0 Bravos

Resolved! US data

Hello, I have a basic package which includes 10G of data per month. I'm making a short trip to the US and doing the 15 day add-on for text and calls only. Do I understand correctly that if I have need of data down there it comes off my 10G "pool" wit...

Chair4trees by Good Citizen / Bon Citoyen
  • 530 Views
  • 13 replies
  • 0 Bravos

Resolved! Add on

Purchased an add on for international minutes, it’s visible in the app, but when I try to make an international call the voice I don’t have any minutes available. What do I do??

DrD61 by Great Neighbour / Super Voisin
  • 114 Views
  • 1 replies
  • 0 Bravos

200MB data reward doesn't show up

On May 19, I redeemed 5 points for 200MB data. As of today, the data has not been reflected in my account.The reward page says------------DetailsExtra Add-ons redemptions will be processed and visible in My Account within 24 hour. Data add-ons expire...

rh2025 by Great Neighbour / Super Voisin
  • 154 Views
  • 3 replies
  • 1 Bravos

Did anybody lost 2GB holiday bonuses?

Just checked my account and 2x2GB Holiday bonus data is missing?!?! No I did NOT use. Yes, I am absolutely sure... as I currently do not use mobile data at all. Hoarding it for vacation and they are gone  

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Meow by Mayor / Maire
  • 300 Views
  • 5 replies
  • 0 Bravos

Resolved! Travel + Call Question

I’ll be going away to the Caribbean.I have a few add-ons that are for INTL minutes but I was wondering if those only work if I’m calling in Canada elsewhere, or if I’m in the Caribbean and calling Canada. Also, does international texting work the sam...

Julia_ by Great Neighbour / Super Voisin
  • 332 Views
  • 5 replies
  • 0 Bravos

add-ons

Alex  Where do you want me to post my answer to your message

Hills by Great Neighbour / Super Voisin
  • 127 Views
  • 1 replies
  • 0 Bravos

Resolved! Re: Roaming addon still needed on CAD USA MEX plan?

Recently when I entered the US with the CAN US MEX plan I was not able to connect to the network even with the Data Roaming option on on my phone. I have a Samsung S24 ultra. I had to purchase a 15 day US roaming addon to use my data. Please advice i...

Sumchans by Great Neighbour / Super Voisin
  • 328 Views
  • 5 replies
  • 0 Bravos

Cancel Add-on

I accidentally purchased (using reward points) an Add-on that I already had in my subscribed plan. Can I cancel it?Thank you!

maggiemak by Good Citizen / Bon Citoyen
  • 210 Views
  • 3 replies
  • 0 Bravos
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