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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 10838 Views
  • 105 replies
  • 26 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 21784 Views
  • 181 replies
  • 24 Bravos

Accidentally pocket-dialled a USA number

In my call history, it looks like I accidentally pocket-dialled a USA number. My plans does not include a long distance/US calling add-on, so I was wondering if I should expect a long distance charge on my next bill.

Blujay by Great Neighbour / Super Voisin
  • 90 Views
  • 6 replies
  • 0 Bravos

Resolved! International travel

I'm considering PM but cannot find any roaming packages such as are typical for me traveling outside Canada & USA like Caribbean islands, South America or Asia where I frequent... so if needed I can phone within that foreign country or phone back to ...

Hallelujah by Great Neighbour / Super Voisin
  • 81 Views
  • 5 replies
  • 0 Bravos

Data usage

I live in BC but am traveling in the US.My US add on plan is 3 GB. My base plan is 20GB. Im getting data use warnings that I've used 2.27 GB. What should i do?

US roaming

I have a 50.00 is talk text pkg and want to add US roaming. What’s the difference between 250MB and 1 GB and 3 GB?

Tom57 by Good Citizen / Bon Citoyen
  • 80 Views
  • 13 replies
  • 0 Bravos

Long Distance

My account shows I have 499 of 500 international long distance minutes remaining.i am going to Mexico on vacation, can I call home to Canada free of charge using those minutes?Thank you

DJWhalen by Great Neighbour / Super Voisin
  • 87 Views
  • 5 replies
  • 0 Bravos

Resolved! bonus data priority

Hi,I have one time bonus data (no expiry date) and recently received 5GB bonus data with 150 days expiration time. Now. I'm wondering if I can use the 5GB data before my previous 2GB bonus data or not?Thank you

farzad1 by Great Neighbour / Super Voisin
  • 194 Views
  • 13 replies
  • 1 Bravos

Resolved! Account

I attempted to purchase another 15 days of calling, text and data for $30.00.The response is "cannot process at this time".I also noticed that my account shows a total of $80.00 for my plan, which is almost double what it actually is.Please review an...

LHM11 by Great Neighbour / Super Voisin
  • 82 Views
  • 1 replies
  • 0 Bravos

Resolved! 5GB of Data Expires in 150 Days

I've counted the days and notice that the Bonus data given to me will expire around the start of August.What I'd like to know is if the 5GB Data Bonus is per month or a total to be used over 150 days?Also, what's going to happen to the existing bonus...

cory_c by Great Citizen / Super Citoyen
  • 137 Views
  • 3 replies
  • 0 Bravos

What is the order in which Data Add-Ons will be used?

As a long time customer of PM, I have a few non-expiring data-ons I received as Promos.  If I exceed my monthly data amount, will these older, non-expiring data add-ons be used first before any of the recently added 240GB loyalty bonus that does expi...

JoeCanadian by Good Citizen / Bon Citoyen
  • 88 Views
  • 6 replies
  • 1 Bravos

US roaming Addons

HiI purchased US Roaming Add-ons last eve. Data, texts n talk.Talk has not worked. It's on my acct as paid

Pat4456 by Great Neighbour / Super Voisin
  • 61 Views
  • 3 replies
  • 0 Bravos

Extra add-on data GB usage priority?

Hello,I have an extra 1GB data add-on as well as the bonus 240GB data add-on that expires in 150 days. I was wondering if I exceed my current data plan, which add-on will be used up, will it use my 1GB extra add-on first or will it go start directly ...

Resolved! My referrals data add-on 5GB

I just received this referral add-ons. Even the data is useless to me because I have a lot of data already but I'm curious. Where does it come from? I had 2 referrals 

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nomnom by Good Citizen / Bon Citoyen
  • 245 Views
  • 10 replies
  • 1 Bravos

Using my phone in Turkey

Hi,Sorry, my question might sound silly buy I'm planning to travel to turkey for more than a week and I want to use my phone for call, text and data. Could you explain what should I do before my travel.

rtang by Great Neighbour / Super Voisin
  • 79 Views
  • 3 replies
  • 0 Bravos

Incompatible Data Add-on

I just noticed it right now, so thought of asking, what this is about? I have not subscribed to any new add-ons though  

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Shubh2023 by Great Citizen / Super Citoyen
  • 150 Views
  • 8 replies
  • 1 Bravos

Where can I buy the texting addon?

I will be in Mexico for a month. I need to send and receive text messages to and from Canada.  I have unlimited international texting plan.  Public says that's only useful for me while I am in Canada. Public also says I can buy an addon for texting w...

Mexicowboy by Great Neighbour / Super Voisin
  • 94 Views
  • 3 replies
  • 0 Bravos

Special Bonus of 240gb data not added to my account

Hi there,My entire family is with public mobile and joined at same time - and all of us are still in the old rewards program. Everyone in the family got the text message saying 240gb bonus data will be added to their account, BUT I got nothing in my ...

wcyyy by Great Neighbour / Super Voisin
  • 237 Views
  • 5 replies
  • 0 Bravos

Special bonus data for 150 days

I just received a text message that PM will give me a special bonus. The bonus data will be added to me account by March 30. Based on the FAQ, I understand that the bonus data will be gone if I downgraded my plan after it is added. My question is if ...

Alicelpw by Good Citizen / Bon Citoyen
  • 127 Views
  • 3 replies
  • 0 Bravos

loyalty bonus

Hello I have 240 GB data in my add-ons as loyalty bonus. If I switch to a lower plan will I loose this bonus?Thanks

SHRMZ by Great Neighbour / Super Voisin
  • 112 Views
  • 1 replies
  • 0 Bravos

Resolved! Loyalty bonus disappeared

Hi,I received a loyalty bonus a few ago. It was for extra data expiring over the next 150 days. I then proceeded to use up my monthly data plan. Now I log in and find the loyalty bonus has disappeared. I tried using the chatbot and creating a support...

satishk by Great Neighbour / Super Voisin
  • 214 Views
  • 7 replies
  • 1 Bravos

Resolved! Transfer the giveaway add-on

Hello, I would like to transfer my current giveaway add-ons to my family number who is also a PM customer. Is it possible? Thanks.

Alicelpw by Good Citizen / Bon Citoyen
  • 196 Views
  • 8 replies
  • 0 Bravos

Bonus data add on not showing up

I got a text saying i would have a bonus 240GB of data to use in the next 150 day and when i checked my account it was there a few days ago.So i changed my subscription to be the least expensive option because i didnt need to be paying for data if i ...

Siobhan11 by Great Neighbour / Super Voisin
  • 147 Views
  • 6 replies
  • 1 Bravos

240gb bonus and switching to a different (cheaper) plan

I got the email that I'll be receiving the 240gb bonus on March 30, which is kinda pointless as I'm on the 40gb with unlimited slower data - and I only use 10 to 20gb a month.The email also says 'The data bonus will expire if your account becomes ina...

Matty1234 by Good Citizen / Bon Citoyen
  • 248 Views
  • 7 replies
  • 0 Bravos

How to use 150 days limit data first in Add-Ons

I just got the 5 gb bonus with the 150-day limit, but I already have some data add ons that I haven't used. Is there some way to set my account so that I use the bonus data before the stuff that doesn't expire?

Jinny76 by Great Neighbour / Super Voisin
  • 102 Views
  • 1 replies
  • 0 Bravos

Resolved! Add on 300 International Minutes

Can I get some clarification?if I understand correctly, the 300 international minutes does not expire at all. I can use it until it’s finished. Am i right about it?

Yea123 by Good Citizen / Bon Citoyen
  • 177 Views
  • 4 replies
  • 0 Bravos

Resolved! How to set which data add on is used

I just got the 5 gb bonus with the 150-day limit, but I already have some data add ons that I haven't used. Is there some way to set my account so that I use the bonus data before the stuff that doesn't expire?

himajin by Great Neighbour / Super Voisin
  • 145 Views
  • 6 replies
  • 1 Bravos

Resolved! US Plan Text and Data Work, Talk does not

Im Florida, paid for a talk, text, and data plan, but the talk won't work. Roaming is on, and have restarted the phone.  Last time I traveled to the US, the add-on worked and was great.  This time, I can text and use data, but no talk. I've had this ...

NewPlan1234 by Great Neighbour / Super Voisin
  • 110 Views
  • 3 replies
  • 0 Bravos

Us roaming charges

I am currently in the US but did not purchase any add ons.  Instead I changed to an eSIM for us data.  My phone is set to use the eSIM for data.  However I am still getting and able to send text messages. I thought I could only receive but not send. ...

Maman70 by Great Neighbour / Super Voisin
  • 175 Views
  • 5 replies
  • 0 Bravos
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