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Forum Posts

Missed out on the 2GB activation promotion.

Hi, I am a new customer who just recently made the switch from rogers (On Jan 16th 2022). I noticed that there was a promotion for a free bonus 2GB just after I finished activating my new SIMCARD. Since I was eligible for this bonus promotion, I was ...

Selected wrong add-on

I selected a US roaming data add-on, but I actually need a US roaming talk, text and data add-on. I submitted a ticket, but wonder how long it takes to respond since I need it right away. tia

Jradke by Great Neighbour / Super Voisin
  • 60 Views
  • 8 replies
  • 1 Bravos

Resolved! 300 International LD Minutes

Hi. My account already had "500 INTL LD" (Free Holiday Giveaway) so I thought this was for calling from PM in Canada to another country so I bought the Add-On "300 International LD Minutes" thinking that this must be calling from another country to C...

GBurl by Great Neighbour / Super Voisin
  • 118 Views
  • 8 replies
  • 0 Bravos

Public Mobile while in Mexico

Hello out there everyone and anyone....Can I use Roam function (with an additional fee) to be able to use my phone while vacationing in Mexico?Thank youPeter

pnelega by Great Neighbour / Super Voisin
  • 190 Views
  • 14 replies
  • 1 Bravos

U.S. Add-On Not Working

I was in the States and had an emergency and went to make a phone call or a text and guess what--the U.S. add-on I paid for wasn't working! It said I wasn't allowed to send texts or make phone calls, even though I had paid for the add-on days before....

juliemozz by Good Citizen / Bon Citoyen
  • 66 Views
  • 7 replies
  • 0 Bravos

Resolved! 2GB One-Time Data Bonus

First post here, so hopefully I am doing this right!I have a couple "bonus add-on's" on my account, and I am trying to see if/when they expire?Example, I have a 2GB One-Time Data Bonus, not sure when it was applied to my account.Does this stay on my ...

linds_day17 by Great Neighbour / Super Voisin
  • 58 Views
  • 6 replies
  • 0 Bravos

unable to purchase add-on

I have additional sufficient funds in my account and wanted to purchase add-on roaming in the u s a. as I have been doing for the past month, but Sam not able to buy the add ons. Tried to get in touch with a moderator but I get application to

ugie by Good Citizen / Bon Citoyen
  • 84 Views
  • 13 replies
  • 0 Bravos

Resolved! Cannot access My Account

Site temporarily unavailable for maintenance. Please try again later.I am trying to add an add-on on roaming, please manually help me.

regera by Great Neighbour / Super Voisin
  • 64 Views
  • 7 replies
  • 0 Bravos

account suspended

My wife and I have been advised that our plan is expired even though we are on autopay. I'm trying to buy US roaming add-ons and have added funds to our accounts but still unable to buy them. What's up with that?

jacob229 by Great Neighbour / Super Voisin
  • 54 Views
  • 4 replies
  • 0 Bravos

500 one-time Int'l LD bonus

What this mean-- that I can call anywhere in the world and will I be able to call from Bangladesh to canada when I travel edited label: not reward-related

monowarho by Great Neighbour / Super Voisin
  • 66 Views
  • 5 replies
  • 0 Bravos

Can’t submit a ticket

Tried to submit a ticket for not receiving holiday giveaway of 2g data and 500 minutes, but can’t get pass verify account step. Tried with account login, pin verification and the last verify account option, even though I gave correct info, but verifi...

mzhou2020 by Great Neighbour / Super Voisin
  • 68 Views
  • 7 replies
  • 1 Bravos

Resolved! Issues with US Roaming

I’ll start by saying that my experience with PM data roaming in the US has not been good. When roaming with T-Mobile, I saw more ‘E’ than anything else. I am currently in Florida roaming with AT&T. Though I have a plan, I do not have have internet se...

lfaber by Great Citizen / Super Citoyen
  • 171 Views
  • 20 replies
  • 0 Bravos

Plan Expired - Can’t Use Add On

My plan is showing expired and I am unable to reactivate it, I am on auto pay but have added funds. Can a MOD please have a look for me? Thanks

sheshe60 by Great Neighbour / Super Voisin
  • 94 Views
  • 13 replies
  • 0 Bravos

US talk text and data question

Is the 250 mb of data per day? (Surely it’s not one set of 250 mb for the 10 days)If it is per day, what if you use 200 mb one day, can you use 300mb the next?thank you!,

Karyathena by Great Citizen / Super Citoyen
  • 76 Views
  • 8 replies
  • 0 Bravos

Resolved! US roaming not working

I just bought US roaming. I can see I topped up my account + I can see in payments that I have opted for US roaming.However, in my plans, US roaming doesn't show up, nor can I send messages or anything to Canada (I'm in the US right now). I get the m...

Irene5 by Good Citizen / Bon Citoyen
  • 107 Views
  • 16 replies
  • 0 Bravos

Resolved! Autopay

If I added money to my account prior to autopays usual deduction day, will auto pay still work if money wasn't available on card?

Shorty_J by Great Neighbour / Super Voisin
  • 66 Views
  • 5 replies
  • 0 Bravos

Resolved! Travel to the USa

HiDoes anyone know what plan I need for travel to the US right owI have the100 free international minutes but is there anything I need to dofor it to work for data and texting. Thanks Janice

jahaver1 by Great Neighbour / Super Voisin
  • 67 Views
  • 6 replies
  • 0 Bravos

2 GB bonus for activating SIM card

Hello, I just set up a new account today and I forgot to put in the promo code for the additional 2GB of data for activating my SIM Card. Can this still be added to my account? also is there a contact phone number that I can speak directly with a hum...

tammyjordan by Great Neighbour / Super Voisin
  • 71 Views
  • 5 replies
  • 0 Bravos

Resolved! US Roaming not working

I purchase US roaming 250mb and it does not work.Do I have to purchase talk or text in addition for data to work?

tomclaeys by Good Citizen / Bon Citoyen
  • 80 Views
  • 11 replies
  • 0 Bravos

Resolved! U.S Roaming

I purchased a roaming package and when I used the data, I purchased more data. At this point only calls work but the data is not. I have configured all the APN settings referenced by the support bot and help articles and still nothing. Any idea what ...

naromerol by Great Neighbour / Super Voisin
  • 77 Views
  • 6 replies
  • 0 Bravos

Resolved! US roaming

I bought a 10 day US roaming add on and it worked great. I received a text today saying that it expires tomorrow. But today it doesn't work. When I try to make a call, it says it can't be completed because I used all my minutes. The add on is Unlimit...

Clooch by Great Neighbour / Super Voisin
  • 65 Views
  • 4 replies
  • 0 Bravos

Resolved! add ons purchase for three month

Hi I am travelling to the U S for a period of three months and I wonder if I can buy add-ons one shot ( talk + data+ text)! or do I have to renew it every ten days which really seems rather not practical and also quite expensive. Reza Kousha

rezakousha by Great Neighbour / Super Voisin
  • 72 Views
  • 5 replies
  • 0 Bravos
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