Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi. On June 16, I purchased 15$ addon. A few minutes later I decided to dimply upgrade my plan to 60G.Can I be reimbursed for my 15$ addon?
I purchased an add on and it shows up on my account but I still can’t use my data… need to get this resolved asap
I am currently on a plan that is 15.00 per month and would like to do a lateral change to an upgraded (updated) plan for 15.00 per month. I have accumulated many free bonus add ons and if I switch to a different subscription, will I lose all the fre...
I’m travelling to Spain today and I wanted to know where I could get a plan that I can get data for internet and calls back to Canada?any ideas where I can find that?
Hello, I just purchased a 300 international call to call my family in Iran. But when I call, a public mobile connection error comes up. I assume maybe Iran is not in the international call plan? Is there anyway to cancel the add-on and get a refund?
Hihow can i call iran? International add in will work?
I was of the understanding that I would be creating a ticked to GET MY MONEY REFUNDED IMMEDIATELY. I purchased a 300 minutes International calling only to realize that my country is not included in this plan. I want this add-on cancelled and my money...
Hi I am from Canada and planning a 3 day trip to USA. Just wondering if I choose a USA roaming package will it work right away once I cross the USA border or is there something I have to do to my iPhone before it will work???Also when returning to C...
Hello, looking forward for the opportunity to make long distance calls
Hi! I have a plan enabling me to call USA with 60gb data. Do I need to purchase an add on for travel to USA to use phone to call and text within USA and to call/text Canadian numbers? I’ve read comments and am still unclear! Thanks in advance for you...
I swear I had over 5-10GB of bonus data racked up, and I've also been a loyal customer since 2020. I got an alert saying 95% of my data has been used and upon checking my account all my bonus data is gone. Where did it go and why and how does it expi...
I need to call a government office in Germany for my mother. I will buy the international minutes add-on but am wondering how I will dial this number (+49 180) 5 01 40 09 ?
Do you provide roaming service to Dominican Republic?
I recently purcahsed a 3 gig data for my parents account, because they're going to alaska and now I find out it didnt go through, whats the next steps for this, I have accesss to all their accounts, they're in their mid 70's just trying to enjpy a cr...
What is going on? How can anyone get help when posts are removed?I just need help from a service rep about an addon i paid for for usa roaming. I cant find my post.
I can't find minutes for germany. Where are they?
I just purchased a 300 minute international add-on but I cannot call the UK. Why not?
Hello, I have a basic package which includes 10G of data per month. I'm making a short trip to the US and doing the 15 day add-on for text and calls only. Do I understand correctly that if I have need of data down there it comes off my 10G "pool" wit...
Purchased an add on for international minutes, it’s visible in the app, but when I try to make an international call the voice I don’t have any minutes available. What do I do??
On May 19, I redeemed 5 points for 200MB data. As of today, the data has not been reflected in my account.The reward page says------------DetailsExtra Add-ons redemptions will be processed and visible in My Account within 24 hour. Data add-ons expire...
I have international calling to China. Can I make calls back to Canada or to China, while IN China?
Just checked my account and 2x2GB Holiday bonus data is missing?!?! No I did NOT use. Yes, I am absolutely sure... as I currently do not use mobile data at all. Hoarding it for vacation and they are gone
Hello! I purchased an add on of 3gb of data and it’s not working, I can’t use my data at all.
I’ll be going away to the Caribbean.I have a few add-ons that are for INTL minutes but I was wondering if those only work if I’m calling in Canada elsewhere, or if I’m in the Caribbean and calling Canada. Also, does international texting work the sam...
Alex Where do you want me to post my answer to your message
I can not see the 3 G + international minutes rewards that I accumulate from the promotions . Where they are ?
I purchased us add on for my trip to us however data and text work but talk did not. Please explain
Recently when I entered the US with the CAN US MEX plan I was not able to connect to the network even with the Data Roaming option on on my phone. I have a Samsung S24 ultra. I had to purchase a 15 day US roaming addon to use my data. Please advice i...
I accidentally purchased (using reward points) an Add-on that I already had in my subscribed plan. Can I cancel it?Thank you!
