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US add on

I bought a US add on and it didn't work.  How do i get the refund?Thanks

shaji by Great Neighbour / Super Voisin
  • 21 Views
  • 3 replies
  • 0 Bravos

Resolved! Bahamas

Just wondering if Public Mobile is working on adding roaming to the Bahamas??

Rosguru by Great Citizen / Super Citoyen
  • 51 Views
  • 8 replies
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Wrong add on

Please help my data got mixed up with Phillipines minutes how can I change it

Blizzy21 by Great Neighbour / Super Voisin
  • 39 Views
  • 2 replies
  • 0 Bravos

Resolved! Do add-ons expire?

New here I purchased a 1GB Data add on as I blew through the allocated data on my monthly plan - i won't use it all before the new month starts - my question is will the 1GB (or whatever is left of it) roll into the next month or does it expire?

suezq72 by Great Neighbour / Super Voisin
  • 48 Views
  • 3 replies
  • 1 Bravos

Resolved! No add-ons under US Roaming column on My Add-ons page

I am unable to purchase a new 10-day add-on because the roaming add-ons are not visible on the My Add-ons page. They were, but now they’re not. The other columns are populated with various add-ons. Any ideas?

ben_wb by Good Citizen / Bon Citoyen
  • 143 Views
  • 15 replies
  • 1 Bravos

Data

I used to have several gigs of data, but some has been removed from my account, why? I need it put back on.

Demers by Great Neighbour / Super Voisin
  • 39 Views
  • 3 replies
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Understanding my charges

I was travelling to the US so I purchased a more inclusive plan with more data, calling and texting until I got there and realized that none of it was valid if I didn't pay for roaming. I bought top-ups so I was charged $22.40 on June 21, but I was a...

bhayanishah by Great Neighbour / Super Voisin
  • 64 Views
  • 4 replies
  • 0 Bravos

roming in US

I have US talk roming and "no service" message I'm in Fairbanks Alaska

Igorreentov by Good Citizen / Bon Citoyen
  • 137 Views
  • 18 replies
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US roaming

My US roaming is not working. I successfully paid for and added it to my plan. Where do I get the activation code from?

Stefstoch by Great Neighbour / Super Voisin
  • 48 Views
  • 3 replies
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US roaming and add ons

Every single time my partner travels from Canada to US (alaska) the US add ons and roaming doesn’t work properly. The “Community Service” to create a ticket and try to receive help is SOOOO convoluted for another person to assist him (while he’s trav...

Johanney1 by Great Neighbour / Super Voisin
  • 60 Views
  • 9 replies
  • 1 Bravos

Refund

Hi I added the $20 US roaming and data bundle and it has not worked. I posted extensively to the forum looking for help but nothing worked (see exchange in forum). In addition to what I posted I upgraded to android 11 and reset the phone. My phone wi...

khv by Good Citizen / Bon Citoyen
  • 41 Views
  • 3 replies
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Resolved! Canada/US plan doesn’t work

I changed my plan to have the unlimited Canada/US plan and now I’m in New York City and nothing works. I got no data, no phone or text but have been paying for this plan the last 2 months. I’m not impressed.Am I supposed to do something to activate i...

Marie333 by Good Citizen / Bon Citoyen
  • 90 Views
  • 4 replies
  • 1 Bravos

add ons

I logged in and wanted to purchase two extra GB of data at $15 each. I made the $30 payment, it went through, I added-on 2 GB of data, but only one is showing on my account....even though I paid for 2. How do I get this fixed?

Apodruski by Great Neighbour / Super Voisin
  • 93 Views
  • 5 replies
  • 1 Bravos

Cell Service when Travelling to US

With the shift from 3G service in the US starting on July 1st will PM customers be supported when roaming there? I am travelling to the US in July and am wondering whether its worth it to add a US add-on to my plan.

snorkellady by Good Citizen / Bon Citoyen
  • 301 Views
  • 23 replies
  • 1 Bravos

Resolved! Bought 1gb add on, not working

Can I get some help from a moderator please? Thanks! Not sure how to highlight a moderator so if anyone else can I would be very grateful

potato by Good Citizen / Bon Citoyen
  • 63 Views
  • 3 replies
  • 0 Bravos

Resolved! Traveling to the USA

Hi, I will be traveling to the USA and was wondering if my plan will automatically transfer over, or do I have to give early notice to you guys?

Ninachen by Great Neighbour / Super Voisin
  • 106 Views
  • 2 replies
  • 1 Bravos

US Roaming

We are going to the US and I purchased the add on, US roaming talk & text plus 250 data. My question is, can’t I just use my data that’s already on my plan?

dani99 by Great Neighbour / Super Voisin
  • 64 Views
  • 5 replies
  • 0 Bravos

Roaming activation

Can someone tell me if they can activate a roaming US Add-on ? Cause I tried to activate a roaming add-on plan for US so I’m not able to do that.

DPhares by Good Citizen / Bon Citoyen
  • 61 Views
  • 2 replies
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Data Add-On Runs Out Immediately

I have a plan with 5G and every once in a while i go over and sometimes I buy the 1G add on. The problem is, the add on seems to run completely through within one afternoon after purchasing? That doesn't make sense as 5G usually lasts me a full month...

pamullins13 by Great Neighbour / Super Voisin
  • 67 Views
  • 4 replies
  • 0 Bravos

Data not working in US

Hello! I purchased a data add on for the US and it’s currently not working. Im connected to a TMobile network but its not allowing me to access google or my maps for travel. Help!

michever_ by Great Neighbour / Super Voisin
  • 78 Views
  • 4 replies
  • 1 Bravos

Resolved! US roaming add-ons

Hi folks. There are probably answers to these questions somewhere here but hope it's ok just to ask about my specific situation. Heading to Hawaii for a week in mid-July. First, is the US Roaming talk/text bundle unlimited? And if I want more than th...

kevinboese by Great Neighbour / Super Voisin
  • 74 Views
  • 2 replies
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Resolved! Roaming in USA with “dumb phone”

I have seen plenty of posts saying to select network. Is there a way to select network on a “dumb phone”? Is something that is done online on your account? I have not bought the roaming add on yet. Wanted to make sure calling would work in USA on a “...

wiye by Good Citizen / Bon Citoyen
  • 133 Views
  • 8 replies
  • 0 Bravos

Resolved! Data Add-on

I recently purchased a data add on it says I have 15 dollars balance but no data amount was added that I can use. What can I do to use the amount I bought…?

lidya by Great Neighbour / Super Voisin
  • 94 Views
  • 6 replies
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Resolved! Add on questions

In September I want to buy the $20 10 day US talk plus data add on. I have a number of questions:1) I have Autopay. Do I have to manually add $20 somehow to my account or will Autopay take care of that? If so how do I do that?2) When I am in the US w...

DaveG1 by Good Citizen / Bon Citoyen
  • 83 Views
  • 4 replies
  • 0 Bravos

cannot sign in

ran out of minutes. trying to login to add more but cannot get online help and cant receive a callback because im out of canada. what can i do

hthew by Great Neighbour / Super Voisin
  • 88 Views
  • 4 replies
  • 0 Bravos

Resolved! Changing add-on

Hi, I just bought add-on with 300 long distance minutes and after unsuccessfully calling UK I found out that all the countries I want to call are not supported by this add-on. Is it possible to switch to a different add-on? Thanks.

khokher1976 by Great Neighbour / Super Voisin
  • 77 Views
  • 3 replies
  • 0 Bravos

Data - US Roaming - 500 MB Data (10-day) - Option is missing

I added 1GB US Roaming data more than 10 days ago and it has now expired. I want to add 500 MB Data US Roaming but the option is missing. How do I proceed? I am driving back to Canada but having data would help with Google Maps. Thank you,

Gabb by Good Citizen / Bon Citoyen
  • 75 Views
  • 3 replies
  • 0 Bravos
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