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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1061 Views
  • 19 replies
  • 11 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29868 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41672 Views
  • 185 replies
  • 29 Bravos

Failed payment for add-on

I have $90 in my available funds and I am trying to purchase the $30 talk txt 3gb data US roaming add-on and when I click use available funds it says payment failed.

Cathy31 by Great Neighbour / Super Voisin
  • 69 Views
  • 4 replies
  • 0 Bravos

US roaming plan not working

We purchased US roaming add-on  for my daughter before we left on holidays. Now we are here and it is not working. When we log in, it says we purchased the 15 day plan. Any suggestions??

Mw7- by Great Neighbour / Super Voisin
  • 99 Views
  • 3 replies
  • 0 Bravos

US Mexico plan

Yesterday, January 3, I tried signing for and paying for the above so I could use my phone in the US.  When I tried paying I got a message that my payment couldn't be processed, so I gave up on that option and purchased a SIM card.  When I checked my...

Sanhaslett by Great Neighbour / Super Voisin
  • 91 Views
  • 4 replies
  • 0 Bravos

Resolved! Free international minutes from previous reward plan

Hi, I received 500 free minutes for international calls in the previous reward plan. I had about 300 mn left. But with the new reward plan, the interface has changed and I can't see if those leftover minutes are still there. Could somebody tell me if...

AnnieSzu by Great Neighbour / Super Voisin
  • 183 Views
  • 3 replies
  • 1 Bravos

Add on

Hi, urgently need to use the 200 mb add ons that I just purchased. Nothing on my account indicates that I purchased it. Can't risk leaving home without data. How do I know I have 200mb data and where can I monitor the usage of that.

dreamboats by Good Citizen / Bon Citoyen
  • 68 Views
  • 1 replies
  • 0 Bravos

Iceland travel!

Im traveling to Iceland this year. Has anything changed within the last year, or am I strictly wifi use when there? I know we run off the Telus network and they have roaming capabilities, is this offered to PM as well? Has there been talk of adding r...

Tara000 by Great Neighbour / Super Voisin
  • 172 Views
  • 4 replies
  • 0 Bravos

Accessibility add on disappeared.

Hi there, I am wondering where my 2 G of data is? When I signed up for this subscription it was confirmed that I had the accessibility discount of free add-on of  2 G of data applied to my account. It is no longer on my account page and I have just b...

Dustyrose by Great Neighbour / Super Voisin
  • 162 Views
  • 5 replies
  • 0 Bravos

Where do i find unused addons?

I have a few past Christmas promos i never used up and used to see them on one of the screens, however i cannot seem to find them now. I had accumulated data and international minutes.

G6q by Good Citizen / Bon Citoyen
  • 220 Views
  • 11 replies
  • 0 Bravos

Old Rewards / Bonuses

So I have / had Extra Data and a few "500 International" Minutes somewhere.I can't see them now - It said on them "They will Never Expire"...

BlackSkye by Good Citizen / Bon Citoyen
  • 106 Views
  • 3 replies
  • 1 Bravos

Receiving Texts when traveling internationally (Not the US)

I have a basic in Canada plan that has "international texts" within the subscription which I recently found out only meant the US. Has anyone been able to add on an additional package to be able to receive texts internationally? I'm in Europe at the ...

mmdmf by Great Neighbour / Super Voisin
  • 259 Views
  • 2 replies
  • 0 Bravos

Resolved! US $15 talk and text add on

Purchased a 15 day talk and text add on before leaving home. On the 15th day, when the plan had run out and I could not make calls anymore I purchased a second 15 day plan. Instead of activating the add on the app added the amount to my normal plan a...

abe531 by Good Citizen / Bon Citoyen
  • 142 Views
  • 8 replies
  • 0 Bravos

Unable to complete US plan purchase

I am attempting to purchase a 2nd US plan after my first expired. Twice I have received a receipt, but the plan has not been activated. I am using money that has been paid into the account.  Any suggestions or corrective action I can take?

RegMarte by Great Neighbour / Super Voisin
  • 63 Views
  • 1 replies
  • 0 Bravos

Updating phone for cruise

Going on a mediteranian cruise in Oct 2025 . Need to know what to do about international talk/ text from Europe to canada

GGL1 by Great Neighbour / Super Voisin
  • 86 Views
  • 2 replies
  • 1 Bravos

US package

Can I get a daily package when travelling from Canada to the US that only charges me IF I use the package, and only on the days I use it? All I can find are 15 day packages that are $15 a day. @members 

Eileen27 by Great Neighbour / Super Voisin
  • 134 Views
  • 3 replies
  • 0 Bravos

1000 monthly long-distance minutes

Your year-end promo which I subscribed to includes 1000 monthly long distance minutes to certain countries including UK and Philippines.  I need confirmation that my current plan includes this feature as I don't see it in my account.

carpioalc by Great Neighbour / Super Voisin
  • 137 Views
  • 4 replies
  • 0 Bravos

travel in usa

how when traveling usa extend add on with out loosing service

will-1340 by Great Neighbour / Super Voisin
  • 158 Views
  • 3 replies
  • 0 Bravos

5 point long distance expiry

There is a reward that cost five points for for Canadian long-distance minutes. How long do these last for will they expire after the end of the month.?

Elmsley by Great Neighbour / Super Voisin
  • 80 Views
  • 2 replies
  • 1 Bravos

Resolved! Refund for Add on that did not work

Hi there,  my monthly CAN/USA/MEX subscription ran out of data and so I used the link in the account page to add additional data as an add on.  I'm currently in Mexico and the only options were to add CAN or USA data plans.  I took a gamble and added...

MaaikeV by Great Neighbour / Super Voisin
  • 103 Views
  • 1 replies
  • 0 Bravos

Block extra data add on

Hello! My 14 year old racked up $1200 of extra data by simply relying “yes” when public mobile would send him a text asking if he wanted to get more data. Obviously they send it to his phone number not mine. Is there a way I can prevent this from hap...

Kagale5131 by Great Neighbour / Super Voisin
  • 188 Views
  • 5 replies
  • 1 Bravos

Resolved! Buying U.S. roaming

Hello..help! I am trying to buy U.S. roaming 15 day talk, text, data. Usually $30+ tax.I just finished my last 15 day same pkg yesterday but are having great difficulty todaybuying a new 15 day roaming. When I select it, it adds funds & then I try to...

Dave_Butt141 by Great Neighbour / Super Voisin
  • 127 Views
  • 2 replies
  • 0 Bravos

Resolved! What Add-on do I need to buy to have roaming in France?

Can anyone please help? I am going to France and want to buy a talk/text add on. I don't see an option for France or Europe - a lot of other countries and UK etc. Does anyone know what add-on I need? THANK YOU SOOO MUCH

DDCC by Great Neighbour / Super Voisin
  • 173 Views
  • 6 replies
  • 1 Bravos

Resolved! Louise

Unable to make international calls despite purchasing (twice) 300-minute call time.  It keeps saying to contact Public Mobile.  

bluebelanger by Good Citizen / Bon Citoyen
  • 473 Views
  • 16 replies
  • 0 Bravos

US data roaming is not working

US data roaming is not workingI tried everything that was written in the community board, but my US roaming still doesn't work. I don't know what to do...if it doesn't work I would like to get my money back that I payed for it please. Best, Thea

Theakre by Good Citizen / Bon Citoyen
  • 319 Views
  • 17 replies
  • 0 Bravos

Add-ons

I purchased $15 data on the 31st of December while I was in New York,I was in New York for 1 day and it's didn't work....What happens to something that I've paid for and not get the service? I also ordered a SIM card in July 2024 paid $10 till now I ...

Vnica by Great Neighbour / Super Voisin
  • 101 Views
  • 2 replies
  • 0 Bravos

US Call and Text

I used my rewards to activate US Call and Text. How do I know if this will be successful, when I try to use it in the USA. Should I receive an email or text confirming this Add On.

Pierre_0071 by Great Neighbour / Super Voisin
  • 124 Views
  • 3 replies
  • 0 Bravos

International Roaming with my current number

I'm travelling to Asia and need my number to be active to receive clients calls and texts. However, Public Mobile doesn't seem to support international roaming. Is there any way you can roam with your number? Anyone tried?Thanks!

Sueyeon by Great Neighbour / Super Voisin
  • 303 Views
  • 4 replies
  • 0 Bravos
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