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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 13716 Views
  • 113 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 25085 Views
  • 183 replies
  • 26 Bravos

Data being used from add-ons before main plan data used up.

I just checked my plan data usage to see if I am close to using up my monthly amount so that I can TRY to use SOME of my Loyalty "GIFT" (for being forced to change to the new, worse point system) of 240G before the 150 day time limit expires and my "...

Hummingbird by Good Citizen / Bon Citoyen
  • 77 Views
  • 8 replies
  • 1 Bravos

Resolved! Overcharged for 1GB of data

I noticed I had ran out of data and needed some more quicky, so I texted YES1 to the number that generates when you've run out of data. It explicitly said I would be getting 1GB of data for 15. But when I checked my account, I had been overcharged tw...

Change my plan

I didn't explain enough in my last post. I had the $25 plan for about 4 years. With rewards the price dropped to $19.21 with tax. Now I'm paying $25 plus tax again. Over the years I was given add-ons amounting to 7 gigs of data and a total of 1500 in...

Cookie3 by Great Neighbour / Super Voisin
  • 63 Views
  • 2 replies
  • 0 Bravos

Hawaii coverage

I know I have us calling and roaming / text dose that include Hawaii. My wife and I are in Hawaii June 1- June 9Please advise guido 

Guido13 by Great Neighbour / Super Voisin
  • 67 Views
  • 1 replies
  • 0 Bravos

Add-Ons

Will I lose my Promo and Holiday Gift Add-Ons if I switch plans?

Cookie3 by Great Neighbour / Super Voisin
  • 65 Views
  • 3 replies
  • 0 Bravos

Missing Data

I was gifted 250gb of data before public mobile switched from monthly money savings to points system. Due to me being a customer for over 6 years. I had about 249 gb left and had approx 80 days left to use. I just received a no data warning and when ...

Matthew77 by Great Neighbour / Super Voisin
  • 98 Views
  • 2 replies
  • 1 Bravos

Recommendations for using cell phone in the UK

Since public mobile does not offer a plan for UK use can anyone suggest or recommend a SIM card to purchase that would be appropriate for short term UK use?   I thank you greatly in advance.   Brien

Northcowbear by Great Neighbour / Super Voisin
  • 118 Views
  • 7 replies
  • 0 Bravos

Missing bonus data when I switched to a cheaper subscription

I had a 37gb bonus data sitting on my account that never use cuz I had more GB than I use every monthand it said it was gonna expire in 100 days, so I switched to the cheapest subscription to use it, same now it's gone. Had see experienced something ...

Juan3434 by Great Neighbour / Super Voisin
  • 87 Views
  • 4 replies
  • 1 Bravos

US roaming data/text not working

HelloI have not been able to use my add-on us roaming data/text.  I have switched to T-Mobile and AT&T... but when try to call out message indicated my plan is not ... But in fact, I have paid for it.  I tried with two different phones, the same... N...

ChanKim by Good Citizen / Bon Citoyen
  • 185 Views
  • 10 replies
  • 0 Bravos

Usdata meant to buy Canadian data

Hi I was in the hospital and needed more data I bought gigs for $30 and bought 3 gigs of us roaming data by mistake. is there a way I can get it changed to the data I can use. I have never been to the us and have no plans of going there so it is usel...

Ecapper65 by Great Neighbour / Super Voisin
  • 67 Views
  • 1 replies
  • 0 Bravos

Using points for data add on

Seems now when using points for data there is no savings , it’s actually worse . First public got rid of roll over data add on then made it 30 days (expires) was told before using points was cheaper then using cash for these data add ons well not so ...

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Handy1 by Mayor / Maire
  • 186 Views
  • 6 replies
  • 1 Bravos

ADD on

Can I used 240 gb Bonus data add-on on $19.00 plan?

Zulfi by Great Neighbour / Super Voisin
  • 123 Views
  • 5 replies
  • 0 Bravos

Data

I saw I was awarded a big data for the 5-year loyalty. But why I cannot see it now? I saw it yesterday and the data should be still valid.

Jenny06 by Great Neighbour / Super Voisin
  • 120 Views
  • 5 replies
  • 0 Bravos

US Roaming Add On for travel to California

Hello - once I purchase the roaming add on will that allow me to 1) receive SMS messages on my phone in the US 2) to send SMS messages on my phone in the US 3) to phone within California to local California businesses and 4) to phone back to Canada?I...

goboy150 by Great Neighbour / Super Voisin
  • 132 Views
  • 3 replies
  • 0 Bravos

Downgrade plan - do you lose freebie addons?

Hi,I plan to downgrade my plan from the $24 4gb plan to the $19 4G plan with 1gig of data.I currently have several free data and long distance minutes add ons from past holiday promotions, etc...Can anyone confirm if I downgrade the plan will I still...

tony_ls by Great Neighbour / Super Voisin
  • 175 Views
  • 3 replies
  • 0 Bravos

Resolved! Calls to Canada fail on US Roaming

I purchased the US Roaming with 3GB data Add-on this morning. I’m now in the US and have able send and receive texts, but calls to Canada are failing. I’m using an iPhone 6s with the latest iOS. Roaming is turned on and I have 5 bars on the T-Mobile ...

Salsa by Good Citizen / Bon Citoyen
  • 237 Views
  • 10 replies
  • 0 Bravos

Resolved! Loyalty bonus not working when travelling in USA

I was in Hawaii 2 1/2 weeks and was totally unable to use my phone for international calls or data while there. I counted on having this service, given the text advising me this winter that I was given a nice  ''loyalty'' bonus'' for international lo...

Holly_6 by Good Citizen / Bon Citoyen
  • 356 Views
  • 10 replies
  • 1 Bravos

Travelling to Europe

I’m travelling to Europe and just wanted to know if I am able to make a call in case of an emergency or if there is an add-on I can add for international minutes while travelling

Alex73 by Great Neighbour / Super Voisin
  • 103 Views
  • 4 replies
  • 0 Bravos

Missing my 240 GB of Bonus Data

Hello,I had 240 GB of bonus data added to my account for 150 days on March 20, 2024 and it is now gone.Can this be looked into and fixed? I hadn't even used it yet.Thank you.

asyouwerexx by Great Neighbour / Super Voisin
  • 196 Views
  • 7 replies
  • 1 Bravos

US Roaming-Unlimited talk/Txt

i bought the add on $15 for US Roaming - unlimited talk/txt -- i am traveling to US MN --- text seem to be working fine but unable to make out call or receive call. Please helpthank you

chandara by Great Neighbour / Super Voisin
  • 108 Views
  • 2 replies
  • 0 Bravos

About international roaming

I am traveling in China and my PM number does not work. How can I make my PM support international roaming? Thanks!

Frank_zhu by Great Neighbour / Super Voisin
  • 204 Views
  • 9 replies
  • 1 Bravos

US Roaming in Alaska

In May of last year when I went to Alaska the US roaming plan didn't work for me, since T-Mobile doesn't have coverage there.  Has PM partnered with AT&T to bring roaming to Alaska?  Anyone have roaming success recently?

Mechajerm1 by Great Neighbour / Super Voisin
  • 141 Views
  • 3 replies
  • 0 Bravos

Resolved! US roaming

Purchased US roaming talk and text with data. Worked great the first day I was here but when I woke up this morning I’m only able to send/receive texts. Calls and data are no longer working, still shows as active in my addons. I’ve tried updating APN...

jacobpothier by Great Neighbour / Super Voisin
  • 195 Views
  • 5 replies
  • 0 Bravos

Available funds not usable.

I have $60 of 'Available Funds' but get a payment error when I try to purchase a $30 AddOn.  What could be the problem?  

Ggarlick by Great Neighbour / Super Voisin
  • 64 Views
  • 1 replies
  • 0 Bravos

US talk and text add on

I recently purchased a 15 day US talk and text add on. I was able to make and receive phone calls in the greater Detroit metro area but was unable to do so as I traveled north to Oscoda,  Michigan. The texting feature worked well but the telephone fe...

HSH2 by Great Neighbour / Super Voisin
  • 79 Views
  • 3 replies
  • 0 Bravos

Misleading messages regarding data usage!

Hello fellow community members,I have been receiving messages from Public Mobile (PM) stating that I have used 75% of my data .  However, when I log into my account and check the usage, I find I only used 55%.  Any thoughts on why?another issue, is t...

Bes by Good Citizen / Bon Citoyen
  • 211 Views
  • 12 replies
  • 0 Bravos

$34 CAD/USD Plan - Roaming Not Working

Hello, I currently have the CAD/USD roaming plan that I activated yesterday. I just landed in Vegas & my US roaming isn't working - I received a text to buy an add on for 3GB (Which  I did). Why isnt my US roaming plan working as advertised? Am I mis...

Alxsousa5 by Great Neighbour / Super Voisin
  • 228 Views
  • 6 replies
  • 0 Bravos
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