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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 93 replies
  • 18 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 178 replies
  • 21 Bravos

USA Add On

Can anyone clarify if the USA add-on for ‘talk and text’ allows a Canadian traveller to SMS text (send and receive) a Canadian phone while in the USA??? It says it offers USA talk/text but I need to confirm I can communicate with Canadians by sms whi...

Resolved! US roaming

 I just switched to public mobile choosing a plan that advertises US roamingHowever, after landing in the US this week, I received an SMS saying How am I to interpret this?@CS_Agent ? 

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p5mab by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

US Roaming

For the US Roaming add one, if you purchase one when does it start the 15days? Is it from when you make the purchase or do you pick when the 15days starts? Thanks

AlexK97 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! Any international data add-ons available?

Hi,I'm leaving Canada to go abroad for vacation and would like to know if there are any available data add-on plans for an active phone service. I'm browsing about the add-ons section and community threads but can't find anything like it.Thanks

Oblong5000 by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Christmas bonus 2023?

Hi there!Are we going to receive the Christmas bonus this year? if yes, by when? pleaseSecond question: If I upgrade my plan, will I be charged immediately and will my payment date change? My plan normally renews every 20th I am missing data at the m...

yen by Great Citizen / Super Citoyen
  • 4 replies
  • 0 Bravos

More is Merrier: Holiday Gifts from Public Mobile?

How do I apply the promotion to my account this year, I haven't received a text message?I need that extra data buffer in case I go over which has been happening more often these days. I currently have a backlog but it won't last forever.

golfball by Model Citizen / Citoyen Modèle
  • 12 replies
  • 3 Bravos

Data not applied.

I purchased more data at 8:55AM today. I have the receipt, but data does not show as applied on my account. Received a message at 3:51 that all data was used, but there’s no record of it in the portal. what gives?  

Tvc by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

US Roaming Add On

Based on the community board feedback, it seems that the US option for talk and text and talk, text and data is not very reliable.   I have an iPhone with LTE so it sounds like I should be alright but I just wanted to get some feedback from others.  ...

donnyd1 by Great Neighbour / Super Voisin
  • 13 replies
  • 0 Bravos

I need help! CS_Agent

it took me a week to set up my phone but but my subscription already started. I was travelling got a roaming add on, but because I couldn't set up my phone, I wasn't able to use the roaming. so I paid $30 for nothing. I'd like to cancel it. I can' se...

jPaulhopkins by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

Resolved! Holiday Giveaway

Is there any Holiday Giveaway for existing customers in 2023?

image1 by Great Neighbour / Super Voisin
  • 5 replies
  • 1 Bravos

Resolved! International Minutes

I just purchased the 300 Int'l Minutes Add-On and I'm in Austria. But I'm not getting connected when I turn on the PM SIM. Roaming is turned on. Do I need something else?  Thanks.

KH59 by Great Neighbour / Super Voisin
  • 6 replies
  • 1 Bravos

US roaming

I am Canadian. I recently purchased a US roaming package. I could never get it to work on my iPhone. I visited this forum several times and tried to implement the myriad of suggestions to no avail. I  have since left the states and  I want a refund s...

Rosem by Great Neighbour / Super Voisin
  • 5 replies
  • 1 Bravos

Resolved! cannot use US roaming

I purchased an add-on for US roaming but it does not work. The mobile data is on, the roaming is on, and i restarted the phone. I still cannot get it to work!

Dana6 by Good Citizen / Bon Citoyen
  • 3 replies
  • 0 Bravos

Resolved! Add-on refund

I didn’t notice that expiries were added to the add-ons. (It used to be that the add-ons carried forward until they were used up.) I added too much data before I realized the change. How do I refer er a refund for an addon in order to add a different...

kim-possible by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

United States add on plan

I purchased a US add on plan while I was in the US. But the data part of the plan did not work. I could call and text but when I was away from wifi I could not search anything.

Maui by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Data still not working

I bought data and it’s still not working… says I have 3 days left to use data I paid for but won’t let me use… I used the AI chat bot and nothing it suggested worked 

Voicemail access while using US Roaming

I am on US Roaming (unlimited call and text) and I am trying to access my voicemail.  When I try to access my Public Mobile voicemail, the message comes back that I cannot because I have used up all of my calling minutes.  Obviously, this is not the ...

pete41 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Cannot call home

I bought a 15 day talk/text to use while in NY.  I am here from Nova Scotia and I cannot call home.  I have the receipt for my payment.  What do I do now?

Josey123 by Great Neighbour / Super Voisin
  • 3 replies
  • 1 Bravos

US talk/text add on

Texting is working fine when I have been in the US twice since I put the fifteen day add on.  First time tried calling canada did not work.  Assume the add on is to call US numbers from the US. Tried calling Two different US numbers while in the US t...

Hvd by Good Citizen / Bon Citoyen
  • 19 replies
  • 0 Bravos

bonus for Christmis special

I use to get a special bonus of internet and 500 international calls every year during December But this year I did not receive any noticeThanks

Tahir1 by Great Neighbour / Super Voisin
  • 7 replies
  • 1 Bravos


how do i cancel an add on? 

LarAhm by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos
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