Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Can anyone clarify if the USA add-on for ‘talk and text’ allows a Canadian traveller to SMS text (send and receive) a Canadian phone while in the USA??? It says it offers USA talk/text but I need to confirm I can communicate with Canadians by sms whi...
I just switched to public mobile choosing a plan that advertises US roamingHowever, after landing in the US this week, I received an SMS saying How am I to interpret this?@CS_Agent ?
For the US Roaming add one, if you purchase one when does it start the 15days? Is it from when you make the purchase or do you pick when the 15days starts? Thanks
Hi,I'm leaving Canada to go abroad for vacation and would like to know if there are any available data add-on plans for an active phone service. I'm browsing about the add-ons section and community threads but can't find anything like it.Thanks
Hi there!Are we going to receive the Christmas bonus this year? if yes, by when? pleaseSecond question: If I upgrade my plan, will I be charged immediately and will my payment date change? My plan normally renews every 20th I am missing data at the m...
I accidentally bought the wrong data add-on and ended up with a US roaming one.I have submitted tickets only to have them closed. (why close tickets after 24 hours?)I have resubmitted again today but have gotten nothing back.It has been 8 days since ...
I accidentally bought the wrong data add-on and ended up with a US roaming one.I have submitted tickets only to have them closed. (why close tickets after 24 hours?)I have resubmitted again today but have gotten nothing back.It has been 8 days since ...
How do I apply the promotion to my account this year, I haven't received a text message?I need that extra data buffer in case I go over which has been happening more often these days. I currently have a backlog but it won't last forever.
I purchased more data at 8:55AM today. I have the receipt, but data does not show as applied on my account. Received a message at 3:51 that all data was used, but there’s no record of it in the portal. what gives?
Based on the community board feedback, it seems that the US option for talk and text and talk, text and data is not very reliable. I have an iPhone with LTE so it sounds like I should be alright but I just wanted to get some feedback from others. ...
it took me a week to set up my phone but but my subscription already started. I was travelling got a roaming add on, but because I couldn't set up my phone, I wasn't able to use the roaming. so I paid $30 for nothing. I'd like to cancel it. I can' se...
Is there any Holiday Giveaway for existing customers in 2023?
I just purchased the 300 Int'l Minutes Add-On and I'm in Austria. But I'm not getting connected when I turn on the PM SIM. Roaming is turned on. Do I need something else? Thanks.
Accidentally purchased 3GB on data with reward points because I didn't realize it doesn't let me use it all up. Why is there this feature!? Its so much better to just use it up...Is there a mistake on my account or is this the way it will be forever?...
I am Canadian. I recently purchased a US roaming package. I could never get it to work on my iPhone. I visited this forum several times and tried to implement the myriad of suggestions to no avail. I have since left the states and I want a refund s...
I purchased an add-on for US roaming but it does not work. The mobile data is on, the roaming is on, and i restarted the phone. I still cannot get it to work!
I'm Canadian, I have '400min INTL Long Distance (incl CA & US)'. Will it work for me in USA?
Hello. I just purchased a data add on but it has yet to activate. What do I need to do?
it is not a big deal since they were holiday bonus which is free. but why? if the black friday deal of 40G on 5g unlimited with reduced speed. at least i am happy with the price plus reward.
Do we get free 2GB data and 500 mins of calling international this year also?
I didn’t notice that expiries were added to the add-ons. (It used to be that the add-ons carried forward until they were used up.) I added too much data before I realized the change. How do I refer er a refund for an addon in order to add a different...
I purchased a US add on plan while I was in the US. But the data part of the plan did not work. I could call and text but when I was away from wifi I could not search anything.
I bought data and it’s still not working… says I have 3 days left to use data I paid for but won’t let me use… I used the AI chat bot and nothing it suggested worked
I am on US Roaming (unlimited call and text) and I am trying to access my voicemail. When I try to access my Public Mobile voicemail, the message comes back that I cannot because I have used up all of my calling minutes. Obviously, this is not the ...
Can I transfer my bonus data and Long distance minutes to my wife's account ?
I bought a 15 day talk/text to use while in NY. I am here from Nova Scotia and I cannot call home. I have the receipt for my payment. What do I do now?
Texting is working fine when I have been in the US twice since I put the fifteen day add on. First time tried calling canada did not work. Assume the add on is to call US numbers from the US. Tried calling Two different US numbers while in the US t...
I use to get a special bonus of internet and 500 international calls every year during December But this year I did not receive any noticeThanks
I have been with public mobile for years, and am wondering if the Christmas gift of extra data and 500 mins to the US will be continued this year? Will I get a text about it? Thanks for responding.
how do i cancel an add on?
