Topics with Label: Add-Ons

I purchased 2 x 1g usa data add ons and they were added to my canadian data incorrectly

Missed out on the 2GB activation promotion.

Hi, I am a new customer who just recently made the switch from rogers (On Jan 16th 2022). I noticed that there was a promotion for a free bonus 2GB just after I finished activating my new SIMCARD. Since I was eligible for this bonus promotion, I was ...

US Roaming plan does not seem to be activating.

I bought a US data and roaming 10 day plan several days ago. It appears on my "add ons" but does not seem to be working. I can't use data and my phone calls only work intermittently.

Resolved! US Roaming - Unlimited Talk (10-day) - $8.00 clarification please

I would like to purchase this add on when I go to US, does this mean it includes unlimited INCOMING and OUTGOING while I am in US? Does "unlimited talk" is me calling out only that I will get charge if I answer a call?

Selected wrong add-on

I selected a US roaming data add-on, but I actually need a US roaming talk, text and data add-on. I submitted a ticket, but wonder how long it takes to respond since I need it right away. tia

Resolved! 300 International LD Minutes

Hi. My account already had "500 INTL LD" (Free Holiday Giveaway) so I thought this was for calling from PM in Canada to another country so I bought the Add-On "300 International LD Minutes" thinking that this must be calling from another country to C...

Public Mobile while in Mexico

Hello out there everyone and anyone....Can I use Roam function (with an additional fee) to be able to use my phone while vacationing in Mexico?Thank youPeter

U.S. Add-On Not Working

I was in the States and had an emergency and went to make a phone call or a text and guess what--the U.S. add-on I paid for wasn't working! It said I wasn't allowed to send texts or make phone calls, even though I had paid for the add-on days before....

Resolved! 2GB One-Time Data Bonus

First post here, so hopefully I am doing this right!I have a couple "bonus add-on's" on my account, and I am trying to see if/when they expire?Example, I have a 2GB One-Time Data Bonus, not sure when it was applied to my account.Does this stay on my ...

unable to purchase add-on

I have additional sufficient funds in my account and wanted to purchase add-on roaming in the u s a. as I have been doing for the past month, but Sam not able to buy the add ons. Tried to get in touch with a moderator but I get application to

Resolved! Cannot access My Account

Site temporarily unavailable for maintenance. Please try again later.I am trying to add an add-on on roaming, please manually help me.

account suspended

My wife and I have been advised that our plan is expired even though we are on autopay. I'm trying to buy US roaming add-ons and have added funds to our accounts but still unable to buy them. What's up with that?

500 one-time Int'l LD bonus

What this mean-- that I can call anywhere in the world and will I be able to call from Bangladesh to canada when I travel edited label: not reward-related

Us roaming

Paid for not working

Can’t submit a ticket

Tried to submit a ticket for not receiving holiday giveaway of 2g data and 500 minutes, but can’t get pass verify account step. Tried with account login, pin verification and the last verify account option, even though I gave correct info, but verifi...

Resolved! In the U.S. without a plan, why is my cell going straight to voicemail in Canada?

Sorry this may be confusing. I am in the U.S. and let my $20 every 10 day plan run out. (its ridiculous) because I have a home phone here in the U.S.When anyone tries to call my cell phone however, in Canada, it goes straight to voicemail. Why doesn'...

Resolved! Issues with US Roaming

I’ll start by saying that my experience with PM data roaming in the US has not been good. When roaming with T-Mobile, I saw more ‘E’ than anything else. I am currently in Florida roaming with AT&T. Though I have a plan, I do not have have internet se...

Plan Expired - Can’t Use Add On

My plan is showing expired and I am unable to reactivate it, I am on auto pay but have added funds. Can a MOD please have a look for me? Thanks

US talk text and data question

Is the 250 mb of data per day? (Surely it’s not one set of 250 mb for the 10 days)If it is per day, what if you use 200 mb one day, can you use 300mb the next?thank you!,

Resolved! US roaming not working

I just bought US roaming. I can see I topped up my account + I can see in payments that I have opted for US roaming.However, in my plans, US roaming doesn't show up, nor can I send messages or anything to Canada (I'm in the US right now). I get the m...

Resolved! Does Add on expire?

If I buy data add on, do they expire each month ?

Long Term US Calling Package

I need to long term US calling package vs one only for 10 days. Is there one out there?

Resolved! Autopay

If I added money to my account prior to autopays usual deduction day, will auto pay still work if money wasn't available on card?

Resolved! Travel to the USa

HiDoes anyone know what plan I need for travel to the US right owI have the100 free international minutes but is there anything I need to dofor it to work for data and texting. Thanks Janice

2 GB bonus for activating SIM card

Hello, I just set up a new account today and I forgot to put in the promo code for the additional 2GB of data for activating my SIM Card. Can this still be added to my account? also is there a contact phone number that I can speak directly with a hum...

bonus data added to my plan

How do I get the bonus data added to my plan

Resolved! US Roaming not working

I purchase US roaming 250mb and it does not work.Do I have to purchase talk or text in addition for data to work?

Resolved! U.S Roaming

I purchased a roaming package and when I used the data, I purchased more data. At this point only calls work but the data is not. I have configured all the APN settings referenced by the support bot and help articles and still nothing. Any idea what ...

Resolved! US roaming

I bought a 10 day US roaming add on and it worked great. I received a text today saying that it expires tomorrow. But today it doesn't work. When I try to make a call, it says it can't be completed because I used all my minutes. The add on is Unlimit...

Resolved! add ons purchase for three month

Hi I am travelling to the U S for a period of three months and I wonder if I can buy add-ons one shot ( talk + data+ text)! or do I have to renew it every ten days which really seems rather not practical and also quite expensive. Reza Kousha

Community

Forum Posts

I purchased 2 x 1g usa data add ons and they were added to my canadian data incorrectly

Missed out on the 2GB activation promotion.

US Roaming plan does not seem to be activating.

Resolved! US Roaming - Unlimited Talk (10-day) - $8.00 clarification please

Selected wrong add-on

Resolved! 300 International LD Minutes

Public Mobile while in Mexico

U.S. Add-On Not Working

Resolved! 2GB One-Time Data Bonus

unable to purchase add-on

Resolved! Cannot access My Account

account suspended

500 one-time Int'l LD bonus

Us roaming

Can’t submit a ticket

Resolved! In the U.S. without a plan, why is my cell going straight to voicemail in Canada?

Resolved! Issues with US Roaming

Plan Expired - Can’t Use Add On

US talk text and data question

Resolved! US roaming not working

Resolved! Does Add on expire?

Long Term US Calling Package

Resolved! Autopay

Resolved! Travel to the USa

2 GB bonus for activating SIM card

bonus data added to my plan

Resolved! US Roaming not working

Resolved! U.S Roaming

Resolved! US roaming

Resolved! add ons purchase for three month