Resolved! Roaming in Mexico
Hello! If I buy Roaming as an Add-on, will it work in Mexico? Or just the US? How can I get roaming (data) in Mexico? Or what do you recommend?TIA
Forum Posts
Us roaming billing charges
I recently went to us and took our a 10 day roaming talk and text plan. It wasn’t working so I repurchased and my phone stopped working. No access to phone or email for Thursday evening and Friday morning. I did a hard reset boot on my device and the...
Purchased US data but it wouldn't work when I was in the US
I recently traveled to the US and purchased the data add on before going. But when I arrived in the states, my data didn't work. I made sure that int'l roaming was turned on... but it still didn't work. I have a trip coming up again this weekend and ...
Add-On > 200mb/5$ > data unusable
Hi,I anticipated going over my data usage this month, so i paid for the 5$ addon.The only use for data is to tether my tablet. This doesnt work.My phone browser will use the data still. Odd.When i tether to my tablet, it says Sign-In.Goes to a public...
Add-on
I paid for an Add-on and it wasn't applied to my account. Is there a way to talk to someone at Public Mobile? the chat didn't help with my issue.
Roaming services
I wish to add US Roaming
Can't add back my $15 unlimited US talk and text
I had an unlimited US Talk and Text (from Canada) add-on/plan. I took advantage of one of the 4G offers. Before I did it, I verified that there were still US talk and text add on's and found Unlimited US talk and text (from Canada) for $15 as well as...
Resolved! US Roaming unreliable
Since the deprecation of 3G networks in the US Public Mobile US roaming generally hasn't worked where my wife and I have travelled. Does Public Mobile offer a 4G option for US roaming?
Resolved! Can I transfer my add-ons to another account before moving out?
edited by computergeek541: removed reference to username "admin" as that doesnt' belong to a Public Mobile employee
Missing Monthly Data Add On
Hi, we signed up for a plan last March 2022. We were given 1GB extra data per month for 1 year. It’s not there or showing that it’s been there at all in history. Can you explain where it went and get it put back on? This is our daughter’s account and...
Resolved! Canada Long Distance
Can I ask why we need Canadian long distance add-ons or promotions? Aren't all of our calls free Canada wide? I have 1000 free Canadian minutes add on and 500 free Canadian minutes promotion. PS Can I gift some Canadian minutes to @golfball ? JK
International minutes..
Is Public Mobile service available to use in other countries?
Resolved! Local long distance.
If you have a line with limited minutes and run out of them will you still be able to call locally in Canada with the minutes from a long distance add on? Edit: Specifically there is an add-on on the account called "500 one-time Int'l LD bonus"
US Add Ons
Once again we went to the US and had nothing but issues with our Add On. I would buy Add Ons and then get a message from Public Mobile saying I was out of minutes or Data. I would repeat the process and so on and so on. Now when I get I have been cha...
Resolved! US Roaming Still waiting for a response
Nov 24,2022 I posted a request for support and I'm still waiting for a response. Help with Simon is not getting any where (waste of time). 611 recorded messages is of no help.
Every time I put add ons on my phone for down in USA I get charged twice on the same day
For the last two times I added add ons I have been getting charged twice for my add ons. I never saw the first one but when I renewed there was two taken out and the same. Last day I added was Nov.24. Plus the 10 days befor got charged twice also. Th...
US Roaming Bundle not activating after purchase
Hello, I am in the US for more than 10 days. I used up my 1st 10 day US Roaming package and purchase another bundle today (same bundle for roaming); but my talk, text & data is not resetting for another 10 days. I've reset my phone a couple times and...
Resolved! US Roaming calls not working
Hello,I have a voice add-on that is not working. Currently the phone is in NY, but voice is not available. The data plan is OK. Is there anything that needs to happen in order to activate the voice calls? Some phone settings? My phone is Android, Mot...
Resolved! Add-on while travelling in US
Hi:I have used add-on’s while here is US but now while topping it up for another 10 days it’s saying complete with purchase from the cart but it doesn’t update to say I have 10 more days. I have added 40.00 in available funds even though I have used ...
I want sign in. Add-on option
I want sign in. Add-on option
Resolved! refund for wrong add-on
Hi there, I was travelling in the US a couple of weeks ago. When adding a data roaming add on, I accidentally selected the 1GB Canadian data add on instead of 1GB US add on. I subsequently added the US add no as well. I have no need for the additiona...
Resolved! 3G in USA
Travelling to US next week, am currently on a 3G plan. If I add on talk and text ($15), will this work in Hawaii?I ask as some telco's have dropped 3G in USIf I change my plan to 4G, the charge is $40.00, am just into the first week of my current pla...
Resolved! Roaming add-on not showing in my account
I purchased a roaming-add on yesterday Nov 19, 2022 "US Roam-Talk Txt 250 Data (10D)" and received a receipt for it but the purchase is not reflected in my account, ie it's not showing and the @$20 has not been deducted from my available funds. I had...
Resolved! US roaming in Hawaii
Wondering if anyone has an update on roaming in Hawaii post the 3G changes in the US? I have a 4G Canadian plan - does that make any difference? Thanks!
Roaming add on
I purcased ther Roaming Addon and it is not working. How do I activate it?
I am trying to add Talk minutes to my base of 100.
I did the $5 add on and they put them into my long distance. This is not what I want. I want to my general talk minute account. Thank you
Resolved! Data
Hello,i have 10gb to use in case I used my 2.5gb i have in my plan every month. I don’t know why today after i used my 2.5gb for this month why the data stopped working and not automatically start using from my extra 10gb.please I don’t need answer w...
Roaming in Mexico
I know Public Mobile does not provide roaming in Mexico. So, what are the alternatives? I need a working phone on arrival at the airport in Mex, so do I pick up another plan here for a couple of months while we are there? Can I buy a burner with Mexi...
The data plan increases
I received a text message from public service saying you can get 15 GB data on your account. And still nothing showing at the account for the new offer.
