Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Swap SIM Card

My wife has lost her sim Card while on vacation and has purchased a new one. She has attempted to activate the new sim using her existing phone number but the systems does not allow this. Any suggestions?

lenstokes by Great Neighbour / Super Voisin
  • 73 Views
  • 5 replies
  • 0 Bravos

Public SIM card

Hi All.I'm signing up for PM and my neighbour said that she was sent two SIM cards when she signed up. Can I use her extra one, or do I have to purchase one specific to my account?

Hammer94 by Great Neighbour / Super Voisin
  • 80 Views
  • 4 replies
  • 0 Bravos

Resolved! Voicemail

Hi, How can I delete my voicemail greeting. I recorded by mistake. I know how to re-record but I don’t want to have greeting on my voicemail. I want to have this ( you have reached mailbox no. xxxx). Can anyone give me some suggestions how to do that...

Thamir by Great Neighbour / Super Voisin
  • 84 Views
  • 4 replies
  • 0 Bravos

Resolved! Voice mail notification not working

Having problems with voice mail notifications not showing that have a voice mail and have missed a couple of important calls. Reset phone network a couple of times. It is the service provider voice mail that does have this working and would like the ...

terrible_1 by Good Citizen / Bon Citoyen
  • 164 Views
  • 15 replies
  • 0 Bravos

SIM card

I can not make or receive calls on my phone. Everything else is workings. This occurred when I returned from Portugal and put my SIM card back in.

SFA by Great Neighbour / Super Voisin
  • 81 Views
  • 2 replies
  • 1 Bravos

2 cell phones can only access on in online account

Long time cutie here.. more than 5 years ago I bought 2 sims for public mobile.. this week the **bleep**ty 611 service finally broke and forced me to sign up online.. that's when the **bleeping nightmare began.. Not only could I not access MY Phone t...

Thomas69 by Great Neighbour / Super Voisin
  • 54 Views
  • 2 replies
  • 1 Bravos

Not in the US

I don’t live in the US I live in New Brunswick Canada, but for some reason because I live across the water from the states I keep getting a text message saying that I need to purchase a US plan, I don’t live in the US I live in Canada, and I can’t ma...

krishaynes by Great Neighbour / Super Voisin
  • 118 Views
  • 4 replies
  • 1 Bravos

Resolved! Lost my SIM card accidentally. What do I do?

I lost my SIM card on a plane returning to Canada. I just want to replace it, and keep my same phone number and plan. I'm trying to purchase one, but keep being sent to a page that tells me what to do, but won't let me do it. My account is Active and...

Mail

It looks like I have a mail but it will not open. Also from what I’m reading there are others with the same problem. Account is up to date and I tried all the suggestions cannot call or receive calls thank you

Children4 by Good Citizen / Bon Citoyen
  • 82 Views
  • 2 replies
  • 0 Bravos

Email synch and voicemail issues

#1Since signing up Mail on my iPhone does not synch with Mail on my Macbook. #2Also I cannot seem to customize my voicemail. Gives error message "The operation couldn't be completed (com.apple.mobilephone error 1035)". Any ideas? Thank you!

irving by Good Citizen / Bon Citoyen
  • 59 Views
  • 1 replies
  • 0 Bravos

New Sim Card

I have ordered a new sim card. It says it will 5-10 business days in email. It is been more than 12 business days and I have not received the sim card yet. I don't know what to do in this case. I am not able to login with my correct creentials too.

Rinkikalal by Good Citizen / Bon Citoyen
  • 137 Views
  • 14 replies
  • 1 Bravos

I lost my SIM card

I have recently lost my SIM card. Can I buy a new SIM card but still keep my old phone number?

skatypham by Great Neighbour / Super Voisin
  • 119 Views
  • 4 replies
  • 0 Bravos

US data roaming doesn't work and is eating up funds

Stranded in a foreign city without data roaming, purchased data roaming plan, set the APN as instructed, checked my phone model - but it doesn't work!!! Although it will show I am using data - I am getting zero benefit from this. It isn't even connec...

msrosalin by Good Citizen / Bon Citoyen
  • 163 Views
  • 11 replies
  • 0 Bravos

Public Mobile Stand

I'm looking for replacement papers for the inside of this SIM Card stand. I won this item on an eBay bid but its missing some of the inserts. Does anyone know where I can get such? I'd like to use this in my retail store where I sell Public Mobile. 

20230327_142417.jpg 20230327_142436.jpg
HappySIMCard by Great Neighbour / Super Voisin
  • 105 Views
  • 2 replies
  • 0 Bravos

Can't log in

Changed PW successfully. Still can't log in, system error. Needed the old PW to get into this forum ? What's Up ??

Tfost by Good Citizen / Bon Citoyen
  • 228 Views
  • 11 replies
  • 0 Bravos

Resolved! PM is shutting down.

I was in Walmart today Mar 24 2023 and a family member said that a Walmart clerk in the electronics department told her that PM would be shut down by Sept and customers would need to find other providers. All she wanted was a new charging part when t...

DvAbCanEh by Great Citizen / Super Citoyen
  • 334 Views
  • 15 replies
  • 0 Bravos

Unknown number called me

Recently I've had an unknown (to me) number message me who knew some personal details about me. They've also called me numerous times in the middle of the night. They will not tell me who they are.Is there any way I am able to figure out who this num...

mellbarrie by Good Citizen / Bon Citoyen
  • 222 Views
  • 12 replies
  • 0 Bravos

Resolved! outgoing calls not made by me

In reviewing my usage, I see the phone has regular 'outgoing calls', all to the same number, but I have not called anyone. Sometimes they are for 30minutes. Anyone come across something like this?

Bears5 by Good Citizen / Bon Citoyen
  • 132 Views
  • 19 replies
  • 0 Bravos

still didn't get SIM !!!

HelloI contacted you because I didn't receive it after more than a month of purchasing the SIM, and you promised to send it again 2 weeks ago, but I still haven't received it.when can I get it? It's ridiculous that it hasn't come for over six weeks.I...

5501mom by Great Neighbour / Super Voisin
  • 71 Views
  • 3 replies
  • 1 Bravos

Resolved! promotional text messages

I am trying to contact a moderator to resume receiving promotional text messages and find that I need some direction. Any assistance would be appreciated.

llibrarian by Great Neighbour / Super Voisin
  • 119 Views
  • 3 replies
  • 0 Bravos

Resolved! Can I CANCEL my purchase of a SIM card?

HI,I'm a foreign traveller and just bought on line a SIM Card at Public Mobile.The shopping page informed a shipping delay of 2-business days, so I confirmed my order.Then I received a confirmation email stating that the delivery would take 5 to 10 b...

a3por4 by Great Neighbour / Super Voisin
  • 172 Views
  • 6 replies
  • 0 Bravos

Resolved! New FREE SIM card confirmation?

I did order the free SIM card on promotion. However I did not receive a confirmation of this order. Has anyone received their free SIM card or at least the order confirmation?

Tsawwassen by Model Citizen / Citoyen Modèle
  • 168 Views
  • 3 replies
  • 0 Bravos

Resolved! Someone's stolen my phone number.

Someone scammed me and got my phone number and they've already texted some of the people I know with my number and I'm afraid they'll use it to find my personal information what can I do?

chenliyaqin by Great Neighbour / Super Voisin
  • 176 Views
  • 5 replies
  • 0 Bravos

Resolved! Whatsapp Installation on new number

Hi - I have recently changed my number as we moved to a different province. My previous number was also from Public Mobile. I am trying to install Whatsapp and not getting a verification code. It keeps saying "use your other phone to confirm moving w...

Labels