Hello Community, On October 1, you may have received a text message incorrectly stating that the payment information on your account has expired or is outdated. We encourage you to visit My Account to verify the payment information on your account i...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I need to access my usage history from August 2021 to January 2023- more than 90 days. How can I acquire this log?
I'm hoping someone here can help me. I've been trying to port out my number from PM to Freedom for the last 4 days now. Freedom has sent the request but PM won't send me the confirmation SMS. I've left multiple CS tickets and haven't received back an...
HelloI want to requi
I've never in my life had as many spam calls since I changed over to Public Mobile. Who is PM selling our numbers to?? I get at least 2 spam calls a day and I constantly block them + have my phone not let through unregistered numbers. It's ridiculous...
I need a CUSTOMER SUPPORT AGENT! I am trying to port out my number and my new company cannot get info from PM. I gave my account number as found on my contract, my IMEI number, etc, but am not getting the TEXT! Now I have been asked to do a manual p...
Hi there,I want to port my PM number out because I lost my phone. I had to get a new phone from bell and i want to port my PM number to the new phone that i got from bell. The problem that i have is that PM will send a text to verify the number trans...
Thread removed due to violation of terms of service
Freedom Mobile (new provider) has attempted 5 times to port out my number. I received a text the first time responded 'yes' received an error message from FM saying the account number was incorrect. Logged into my PM account, got the account number g...
I'm just wondering - is there any way to "block" scam callers that are coming from a consistent location?Taking my account more seriously right now and looking through the records of calls in my account. Over the last month I've got callers from the...
If I use a foreign carrier eSIM (like aloSIM, Orange, Vodafone ) when travelling in Europe and PM sim off, have data off for my public mobile line and data switching off on both, can I use the PM number in WhatsApp? If so will there be any cost to do...
I was sent a text message from Public Mobile to answer YES to release my phone number. My phone texting no longer works. I need Public Mobile to manually release my phone number by overriding the port.
Hi! I just realized that since I've switched to Public, I haven't been getting any voicemails. I don't get many actual phone calls, so I’ve not needed to think about it. My husband called and left a message, but when I click “Carrier Voicemail” in t...
Traveling with my Public Mobile phone. Does anyone know - can I tether off my wife's Rogers cell phone, that has Roaming? I don't want to switch SIM cards, as I don't want a different phone number. Unless I have no choice!
I lost my SIM card and switched to another number and provider. Will my account be deactivated? I don't want to use this number anymore. And unfortunately I don't have any access to the account to do it myself.
I recently ported my number to another provider and when accessing my public account it doesn't display any information including the option to remove my credit card. I am concern the charges will continue. Does anyone know if the service gets automa...
I am transferring my account from Public Mobile to Koodo, but I am not receiving the confirmation message to transfer, could you help me?I'm in the process of transferring my account from Public Mobile to Koodo. However, I'm encountering an issue wit...
I'm trying to port my number back to Rogers but the Public Service where I am is so bad I'm not getting the SMS to approve ..... is there another way I can move this along
Got email about puk code I accidentally locked my sim and it’s not helping no code an I’m supposed to give all my personal info in order to get code but no way to talk to anyone on a secure site an they left no way to contact them this is extremely f...
Hello again,Is anyone able to explain to me why I keep getting alerts about how Chrome is using more data than usual when I have Chrome set to use WiFi only? What am I missing?? Is there a different way to set Chrome to force it not to use data unl...
Hello,My e-sim is locked it requires my PUK, how do I get it, where do I find it?Thank you
I am getting a message saying that my account number doesn't exist. Does anyone know how to solve the issue of a PM account number that doesn't exist?
posting threads for the sole purpose of exchanging back and forth solutions is against the terms of service
Things must be going really well for Public Mobile, just saw the latest television commercial on CHCH, a bunch of people drinking coffee in a nice upscale shop (not Timmy's) and a big Public Mobile sign drops in the midst of them.Hopefully they will ...
I am trying to transfer my phone number to another provider but I don't have my old sim card. It doesn't work anymore. I need you to bypass the SMS confirmation, this is what my new provider told me.I am using my husband's account to send you this me...
I did not receive physical sim card it has been 6 days while it said it will take only 2 days
My SIM is locked and need a PUK #
Hello,For some reason I could not submit a ticket as it keeps saying there is an error in submitting my ticket.I received a call today and the lady said her husband keeps getting phone calls from my number. Her husband acturally picked up today but o...
I am trying to port out but unable to receive the sms and than they told me msg on community but here again i am getting nothing...so plz someone tell me its very important for me to port out thank and plz
I have already blocked a spam caller but it keeps sending voicemails still. How can I block that phone number from sending voicemails too?
I was never given a shipping confirmation code, just a confirmation email. No tracking, only a note that it was shipped via Canada Post. Is has been a week now after the supposed estimated delivery date. What now?
