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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9570 Views
  • 104 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20291 Views
  • 180 replies
  • 24 Bravos

sim card not received

I did not receive my sim card.  Ordered Feb 1, 24.  I'm trying to submit a ticket but as they did not give me an order # in my confirmtaion email it won't let me submit the ticket.  Should I just reorder the sim card?

Resolved! Referal

I am trying to refer my son, he recieved his SIM card today but he's not seeing where to put my referral code.

TinaMarie1707 by Great Neighbour / Super Voisin
  • 49 Views
  • 4 replies
  • 0 Bravos

Promo

Where can I get her find a promo code

Lestat781 by Great Neighbour / Super Voisin
  • 74 Views
  • 4 replies
  • 1 Bravos

Resolved! Transfer Number

I cannot transfer my public mobile phone number to a new carrier My phone was lost along with the sim; i have a new sim and phone and have tried to transfer my old number from Public to the new carrier. I am not able to receive an SMS to validate as ...

jaxq1987 by Good Citizen / Bon Citoyen
  • 209 Views
  • 12 replies
  • 1 Bravos

Resolved! Number Change

I changed my number and lost access to my Instacart Shopper account and it’s a 2 month process for the number change is there any way I could get my old number back so that I can login and do a number change?

Doeski by Great Neighbour / Super Voisin
  • 185 Views
  • 8 replies
  • 0 Bravos

International calls

Why am I getting international calls between 11pm and 4am every single night? It's always a different number. I Block them every morning and still happening every night. My spam guard is on?  Why is this happening 

Matthew45 by Great Neighbour / Super Voisin
  • 136 Views
  • 5 replies
  • 1 Bravos

Release phone number to Telus

I deleted my eSIMs card accidentally and I had to change phones, and also changed providers: therefore, please release my phone number of xxxxxxxxxxxxxxxxxxxx to Telus Mobility.  Thanks so much. 

Tforrest by Great Neighbour / Super Voisin
  • 124 Views
  • 2 replies
  • 0 Bravos

Planning to Change the Carrier.

After PM's recent update, I no longer able to send MMS. I've been trying to private message to fix the issue since Saterday and finally gave up.My next renewal date is March 8.Where do you guys find the best deals? andwhen is the best day to port the...

Lkpm by Good Citizen / Bon Citoyen
  • 214 Views
  • 8 replies
  • 0 Bravos

Resolved! Haven't received Port our SMS

Hi,The new provider has submitted a port request about 1:48pm today and so far I have not received the SMS for confirm the post. Please help urgently.Thanks,Brenessa

Derrickr by Good Citizen / Bon Citoyen
  • 130 Views
  • 5 replies
  • 0 Bravos

my phone has been cloned.

my phone does what it wants. the usage history is all wrong. its impossible to use. and it types on its own. i need help , i need a new sim. 

Davids420 by Great Neighbour / Super Voisin
  • 147 Views
  • 5 replies
  • 0 Bravos

Sim card puk pin

I locked myself out of my Sim card and I desperately need my puk sent to me. 

Jordand1 by Great Neighbour / Super Voisin
  • 107 Views
  • 2 replies
  • 0 Bravos

How to find call history from more than 90 days ago?

Hi, I need to figure out the day I made a specific call. Unfortunately, I had wiped the records on my device already so I'm unable to check there. Is there a way to access call history from about 6 months back? Thanks in advance

eolrnlerno by Great Neighbour / Super Voisin
  • 82 Views
  • 2 replies
  • 0 Bravos

Sim puk

How do I get a sim puk code?

T-J by Great Neighbour / Super Voisin
  • 92 Views
  • 2 replies
  • 1 Bravos

Travelling to Europe

Hello, I will be travelling to Dublin, Ireland and London, England in September.  I wish to purchase a travel SIM before leaving Canada (not at the airport).  Looking for recommendations on travel SIMs you have used.  Please note that my phone does n...

Resolved! It’s been 30 days and still can’t change my phone number.

I’ve changed my number 4 times last time because of long term harassment, I’ve been sent many harassment messages but I have dealt it with law enforcement and they have stopped but my 4 numbers were leaked and I need to change it one more time to jus...

Raph8 by Great Neighbour / Super Voisin
  • 112 Views
  • 1 replies
  • 0 Bravos

Deceptive local caller ID calling from other side of world

Who generates the local number for entities calling from the other side of the world? I answered the call because it is a local number. The polite and honest caller told me he was from India and said it was a computer generated number. He says all co...

lesmfunk777 by Great Neighbour / Super Voisin
  • 249 Views
  • 6 replies
  • 1 Bravos

Resolved! Number release timeframe?

Hey I'm switching to Freedom. I got the text and replied "yes" but it's been 2 hours. How long until you release my number?

xBlitzerx182 by Good Citizen / Bon Citoyen
  • 285 Views
  • 11 replies
  • 0 Bravos

People getting missed calls from my number

Someone I don’t know say they received a missed call / phone call from my phone number, but I didn’t call them. It says on their phone I called them, but doesn’t say that on mine. Is this some sort of Spam? Has happened 2 times till now in like 2 mon...

bgoya by Good Citizen / Bon Citoyen
  • 97 Views
  • 2 replies
  • 0 Bravos

Resolved! Unsolicited Attachments in Google Messages

In Google Messages, known contacts are sending what appear to be stand-alone attachments that have a download icon and read "HH:MM pm - Tap to download".  But, these contacts tell me they're not sending attachments to me.  I haven't opened any of the...

jaylong by Great Neighbour / Super Voisin
  • 142 Views
  • 4 replies
  • 0 Bravos

Coverage Options in Aruba

I am travelling in Aruba and understand that PM has no coverage there.  If I purchase an international  sim card will I be able to receive calls, texts etc?

LLori by Great Neighbour / Super Voisin
  • 141 Views
  • 3 replies
  • 1 Bravos

Resolved! Using public mobile Internationally

Hello,I'm currently in the Philippines using a dual sim phone.I have the local sim working (using it to post this) but public mobile sim is not registering on globe 2g, smart 2g, or smart 3g selecting the networks manually.I don't plan to use the pub...

Sector7G by Good Citizen / Bon Citoyen
  • 322 Views
  • 4 replies
  • 0 Bravos

Resolved! Previously used Public Mobile #

Is it possible to get back your old number? I am currently locked out of my Apple ID and the number I had before, is what I need to gain access to my account. 

cansask43 by Great Neighbour / Super Voisin
  • 166 Views
  • 5 replies
  • 0 Bravos

Resolved! i think someone is using my cell phone number

i received a return call from someone, however i did not originally call them. could someone be using my cell phone number or sim card? i just saw this happening on the news where hackers steal your cell number/sim card to do banking etc.  i would li...

mpetro1 by Good Citizen / Bon Citoyen
  • 234 Views
  • 8 replies
  • 1 Bravos

Resolved! sim card

Hello,I have an invalid sim card. Is is possible to activate it again?Thanks.

zsp110 by Great Neighbour / Super Voisin
  • 137 Views
  • 3 replies
  • 0 Bravos

LinkedIn Verify

Hello, when will you work with https://clearme.com/ so that we can verify ourselves on LinkedIn? It says it's because PublicMobile is not a major carrier. That's not cool. 

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ssppp by Great Neighbour / Super Voisin
  • 156 Views
  • 3 replies
  • 0 Bravos

SIM Security

A security expert said to use a pin with your carrier to avoid sim swapping but public mobile does not provide one. What measures are in place instead of a pin as was suggested? 

WilliamF11 by Great Neighbour / Super Voisin
  • 227 Views
  • 7 replies
  • 0 Bravos
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