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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 10831 Views
  • 105 replies
  • 26 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 21781 Views
  • 181 replies
  • 24 Bravos

New Subscription Enter Payment Failed

Hi, Trying to create new subscription. I created a user, password, selected plan, and entered sim card information. When getting to the payment page I enter credit card information, zip code and reference code. Everything checks out, but when selecti...

Mike88 by Great Neighbour / Super Voisin
  • 47 Views
  • 5 replies
  • 0 Bravos

Resolved! Wrong phone number

We have picked the PM number from the list and after short time we have found that it belongs(ed) to the criminal.We are receiving calls from police, court clerk and many collection agencies.Can we get another phone number?

Miki1 by Great Neighbour / Super Voisin
  • 67 Views
  • 3 replies
  • 0 Bravos

Porting and security issues

I want to disable automatic porting.  I feel that this is a potential security risk.  How do I go about disabling this feature so that I have to physically  show I.D. when I want to port my number.  From my research automatic  porting is a security r...

DuthmanOttawa by Great Neighbour / Super Voisin
  • 86 Views
  • 3 replies
  • 0 Bravos

eSIM not installed

Hi, I am trying to activate a new service by using an esim and porting my number over from Telus. I get a “esim not installed message” and contact customer service. Is there not a QR code to scan? If there is I never received one. 

pboorman by Great Neighbour / Super Voisin
  • 63 Views
  • 4 replies
  • 0 Bravos

Does Public Mobile have a traveling subscription?

I am going on a trip to Asia for 2 months and would like to be able to text and use data to search locations and everything. Does public mobile have plans for international travel or should I get a new sim for this trip? My plan includes internationa...

Taylor9301 by Great Neighbour / Super Voisin
  • 152 Views
  • 4 replies
  • 1 Bravos

Leaving Public Mobile

After 2 years I’m leaving Public Mobile.  I requested PM to port my number to another carrier yesterday.  I got the SMS message to my phone about this and I replied YES to the change as per the SMS.  How long does this take as usually whenever I do t...

CPdee98 by Great Neighbour / Super Voisin
  • 155 Views
  • 6 replies
  • 0 Bravos

Resolved! Phone records

A person, that I don't have their number, has been receiving calls from an unknown caller. Their phone records, as found by a police officer (their family member), show my phone number as the caller but my phone history doesn't show any history of me...

Ilean_R by Great Neighbour / Super Voisin
  • 105 Views
  • 3 replies
  • 1 Bravos

Email to SMS gateway?

Does Public Mobile have an Email to SMS gateway and if so what is the address  format to send an SMS from an email?

SA99999 by Great Neighbour / Super Voisin
  • 74 Views
  • 3 replies
  • 0 Bravos

Privacy problems

Is anyone else concerned that public mobile actually retains private information although they say they delete it when you close your account?  I was told that all my data would be deleted when my account was closed but the fact that I can login here...

this by Great Neighbour / Super Voisin
  • 101 Views
  • 2 replies
  • 1 Bravos

RCS problems after porting number - Recommendations/Guide

So subcribed to Public Mobile to other day.......I am on a Samsung S23 FE 5G and was with Bell on a Sim and kept it while I tested Public Mobile on an eSim. Did this with dual Sim setup on my phone. This made me keep my phone number on Bell while I g...

TJ_22 by Good Citizen / Bon Citoyen
  • 132 Views
  • 8 replies
  • 2 Bravos

Forbidden AI

Hi there, I tried to activate my sim with phone number transfer yesterday but due to not having any minutes left on my old account could not get a confirmation text. I can't submit a ticket 

Ehuc by Great Neighbour / Super Voisin
  • 70 Views
  • 5 replies
  • 0 Bravos

Resolved! Recieving private number calls

I have been able to get landline or regular phonecalls from people, but if it is a private number, I dont recieve it. It would go to voicemail.How do I fix this?

Incogka by Great Neighbour / Super Voisin
  • 144 Views
  • 8 replies
  • 1 Bravos

What method does PM communicate with users?

PM said they will email everyone by Mar 8 (then changed to Mar 12) about the rewards changes, then will be sent an SMS with the data bonus.I have a long issue with PM where they have never sent me an email in the last 4-5 years.  They keep saying som...

zaptor99 by Good Citizen / Bon Citoyen
  • 102 Views
  • 4 replies
  • 1 Bravos

Sim tracking

I recently got my passport stolen and my SIM card was in the booklet is there a way to track/lock the stolen SIM card and maybe help me find the passport

Nick38 by Great Neighbour / Super Voisin
  • 72 Views
  • 3 replies
  • 0 Bravos

Roaming with Public Mobile with Call Forwarding from Rogers

Hello Community,A roaming+call forwarding related question - Will I be charged roaming on my Rogers number (Only Canada plan) if I forward its calls to my Public Mobile number (Canada+USA plan) while travelling to the USA? Both my numbers are from Ca...

A_K_C by Great Neighbour / Super Voisin
  • 139 Views
  • 4 replies
  • 0 Bravos

Remove Mobile Klinik APP

I did not give permission to install it and want it removed, why is there no easy way to remove this spyware?

C-137 by Great Neighbour / Super Voisin
  • 194 Views
  • 5 replies
  • 0 Bravos

cancel sim card order

I ordered a sim card. I accidently ordered 6 but I only want one. I need to cancel the extra 5. Please help

Vo52 by Great Neighbour / Super Voisin
  • 114 Views
  • 6 replies
  • 0 Bravos

Cancel subscription

Hi,  On Sunday I was having trouble logging into my account.  I then proceeded to open a new subscription by mistake.  I need the new subscription cancelled.

gio_lema by Good Citizen / Bon Citoyen
  • 71 Views
  • 1 replies
  • 0 Bravos

App Version 2.0

I was just prompted to update my app. The new version does not have the “inbox” option in Support anymore… so they seem to have completely taken away the ability to chat with a live person! Am I missing something?

Lorihogan by Good Citizen / Bon Citoyen
  • 92 Views
  • 2 replies
  • 0 Bravos

phone number stuck in between two providers

I switched to Public from another operator before but then returned to Virgin due to better prices. Something strange is happening here, my mobile number is now between two carriers, I can use my virgin number for data, calls and text messages, but I...

TDKxxx by Good Citizen / Bon Citoyen
  • 179 Views
  • 8 replies
  • 0 Bravos

Problem logging in

My friend is having trouble logging into his account.   He can log in the first step with his email and password but when it comes to the second step to get the code text to his phone his phone number on the account is his old phone number and not th...

cranbroook by Great Neighbour / Super Voisin
  • 52 Views
  • 1 replies
  • 0 Bravos

Security code

Why am I not receiving my security code via text message when adding my mobile number to my amazon account to secure this account?

Lisette05 by Great Neighbour / Super Voisin
  • 55 Views
  • 2 replies
  • 0 Bravos

Resolved! Transfer eSIM to new phone.

I am buying a new iPhone to replace my current phone. Can I just transfer the eSIM to the new phone while I’m transferring my data?

JCDean by Great Neighbour / Super Voisin
  • 86 Views
  • 3 replies
  • 0 Bravos

Transferring number away from PM

Hello,Is anyone else having problems with porting their phone number away from PM? I wasn't able to do it and need help.Thank you,Miles

milric1 by Good Citizen / Bon Citoyen
  • 366 Views
  • 31 replies
  • 1 Bravos
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