Resolved! Swap SIM Card
My wife has lost her sim Card while on vacation and has purchased a new one. She has attempted to activate the new sim using her existing phone number but the systems does not allow this. Any suggestions?
Forum Posts
Public SIM card
Hi All.I'm signing up for PM and my neighbour said that she was sent two SIM cards when she signed up. Can I use her extra one, or do I have to purchase one specific to my account?
Resolved! Voicemail
Hi, How can I delete my voicemail greeting. I recorded by mistake. I know how to re-record but I don’t want to have greeting on my voicemail. I want to have this ( you have reached mailbox no. xxxx). Can anyone give me some suggestions how to do that...
Resolved! Voice mail notification not working
Having problems with voice mail notifications not showing that have a voice mail and have missed a couple of important calls. Reset phone network a couple of times. It is the service provider voice mail that does have this working and would like the ...
SIM card
I can not make or receive calls on my phone. Everything else is workings. This occurred when I returned from Portugal and put my SIM card back in.
2 cell phones can only access on in online account
Long time cutie here.. more than 5 years ago I bought 2 sims for public mobile.. this week the **bleep**ty 611 service finally broke and forced me to sign up online.. that's when the **bleeping nightmare began.. Not only could I not access MY Phone t...
Not in the US
I don’t live in the US I live in New Brunswick Canada, but for some reason because I live across the water from the states I keep getting a text message saying that I need to purchase a US plan, I don’t live in the US I live in Canada, and I can’t ma...
Resolved! Lost my SIM card accidentally. What do I do?
I lost my SIM card on a plane returning to Canada. I just want to replace it, and keep my same phone number and plan. I'm trying to purchase one, but keep being sent to a page that tells me what to do, but won't let me do it. My account is Active and...
It looks like I have a mail but it will not open. Also from what I’m reading there are others with the same problem. Account is up to date and I tried all the suggestions cannot call or receive calls thank you
Email synch and voicemail issues
#1Since signing up Mail on my iPhone does not synch with Mail on my Macbook. #2Also I cannot seem to customize my voicemail. Gives error message "The operation couldn't be completed (com.apple.mobilephone error 1035)". Any ideas? Thank you!
New Sim Card
I have ordered a new sim card. It says it will 5-10 business days in email. It is been more than 12 business days and I have not received the sim card yet. I don't know what to do in this case. I am not able to login with my correct creentials too.
I lost my SIM card
I have recently lost my SIM card. Can I buy a new SIM card but still keep my old phone number?
US data roaming doesn't work and is eating up funds
Stranded in a foreign city without data roaming, purchased data roaming plan, set the APN as instructed, checked my phone model - but it doesn't work!!! Although it will show I am using data - I am getting zero benefit from this. It isn't even connec...
Public Mobile Stand
I'm looking for replacement papers for the inside of this SIM Card stand. I won this item on an eBay bid but its missing some of the inserts. Does anyone know where I can get such? I'd like to use this in my retail store where I sell Public Mobile.
Can't log in
Changed PW successfully. Still can't log in, system error. Needed the old PW to get into this forum ? What's Up ??
Port my number to Freedom mobile
I want to Port my number to Freedom mobile
Resolved! PM is shutting down.
I was in Walmart today Mar 24 2023 and a family member said that a Walmart clerk in the electronics department told her that PM would be shut down by Sept and customers would need to find other providers. All she wanted was a new charging part when t...
Unknown number called me
Recently I've had an unknown (to me) number message me who knew some personal details about me. They've also called me numerous times in the middle of the night. They will not tell me who they are.Is there any way I am able to figure out who this num...
Resolved! outgoing calls not made by me
In reviewing my usage, I see the phone has regular 'outgoing calls', all to the same number, but I have not called anyone. Sometimes they are for 30minutes. Anyone come across something like this?
still didn't get SIM !!!
HelloI contacted you because I didn't receive it after more than a month of purchasing the SIM, and you promised to send it again 2 weeks ago, but I still haven't received it.when can I get it? It's ridiculous that it hasn't come for over six weeks.I...
Resolved! promotional text messages
I am trying to contact a moderator to resume receiving promotional text messages and find that I need some direction. Any assistance would be appreciated.
Trying to port number away from PM
I am trying to port my number away from PM and I am unable to get the port request. Where do I go from here?
Resolved! Can I CANCEL my purchase of a SIM card?
HI,I'm a foreign traveller and just bought on line a SIM Card at Public Mobile.The shopping page informed a shipping delay of 2-business days, so I confirmed my order.Then I received a confirmation email stating that the delivery would take 5 to 10 b...
Resolved! New FREE SIM card confirmation?
I did order the free SIM card on promotion. However I did not receive a confirmation of this order. Has anyone received their free SIM card or at least the order confirmation?
Resolved! Someone's stolen my phone number.
Someone scammed me and got my phone number and they've already texted some of the people I know with my number and I'm afraid they'll use it to find my personal information what can I do?
Resolved! Whatsapp Installation on new number
Hi - I have recently changed my number as we moved to a different province. My previous number was also from Public Mobile. I am trying to install Whatsapp and not getting a verification code. It keeps saying "use your other phone to confirm moving w...
when will public mobile be going to the 5G network under Telus? Curious to know...
when will public mobile be going to the 5G network under Telus? Curious to know...
Resolved! I just ordered a new SIM 2 weeks ago and there is now promotion of a free SIM
Just venting... I am going to activate the SIM this weekend.I know it's non-refundable, but is there any way that I can get a $10 credit?(Just like price guarantee program at stores)
