Hi, I'm attempting to submit a ticket online in order to return my certified pre-owned phone. It's pretty straight forward (I think). The only problem is, every time I select the radio button 'exchange' and then select the radio button 'no' under shi...
I have been with Public Mobile since mid-December 2021. Have not received any incoming calls. Automated SMS also does not work. Have rebooted the phone, shut the phone off, removed the SIM, re-installed the SIM, toggled Airplane mode on and off. No n...
voicemail can’t be accessed through pressing down the 1 key. Or through the voicemail on my iPhone. It says error performing request. Unknown error. I have used voicemail before
Is it possible to add a name to my caller ID? If so, how? TIA
Ever since i switched from fido to public mobile im getting bombarded with spam calls multiple times every single day different numbers each time, and they all leave voice messages so my inbox is always filled. And now i find out that public mobile m...
Hello everyone!Please tell me, when all Internet traffic ends, then the Internet disappears completely on the phone or the Internet continues to work but at a low speed, as is done in Lucky Mobile?
I left public without canceling autopay. Now I can't login because my account has been deleted.
I am a new user. I tried to text two people today and it did not go through. I have an iPhone. I do have iMessage set up when I’m Wi-Fi. I have mms clicked and sms when not in wifi. I am able to text each individual separately….. thanks
Amazing... Today up to 14:00 I have received 5 calls from different 647-858 (TELUS Mobility) numbers.'This is Canada border etc., suspicious package in your name etc.'Just sharing frustration... And it is interesting, if you just pick up a call waiti...
To my wife
the customer service is really terrible, I am not able to register for a customer service token even when input all the information correct, I have been trying to register for an invoice , please looking forward a support thank you
Hello,So I would like to know if there is a way to separate personal phone call bills from the phone bills related to business. I have to make business calls from my phone then submit the bill of the phone calls to my company for reimbursement. But I...
Hello. I need to stream an event over Zoom for about an hour. How much data will I need? Thank you.
Hello, I ported over my grandparents line last night from Bell to Public (using a ZTE WF721 base station). After looking at the FAQ I see that Public mobile can take up to 2 days to transfer a landline. Seeing as they have no other means of communica...
I'm trying to do a port-out, but don't have access to my texts. Is there a way to authorize a port-out that doesn't require receiving a text?
Is there any good reason on gods green earth for public mobile to send a text out at 1am to let me know rewards have been applied to my account???? I don’t care if it’s automated. There’s no need to be woken up at 1 in the morning with that.
Can I still use my phone? My credit card expires in February 2022. I have not received the replacement card yet so I cannot update my account information for autopay. I will do it as soon as the card arrives. I have never had a suspended account so I...
Customer Support Ticketing via Simple--Simon the Chatbot is Experiencing a Verification Glitch!! Many customers are reporting a glitch when trying to verify their account in order to submit a customer support ticket request. To avoid further frustrat...
Greetings, I have been trying to contact a moderator via the ticket submission but after I fill out the information the 'submit a ticket' button is greyed out and I am unable to send. My credit card expired and I am unable to access my Public mobile ...
Each time I try and submit a ticket it wants me to log into the community. I already logged in to the community successfully. When I use the same credentials to do it at the “submit ticket” prompt it says log in error.
Dear Public Mobile community, My Wife and I need parental controls for our daughters phone. Our daughter is 16 and they are both at home while I am out of town. My daughter will not give up the phone at bedtime nor the laptop. She locks her door. My ...
I said oh ya, i dont believe you and i walked into the kitchen and i guess he logged onto my auto signed in account and found my old account number in my emails and changed my number to my old number but i have everything setup to my new number and i...
I've noticed that during a phone call, my data stops working. As soon as the phone call ends, data starts working again. Anyone else have this problem?I have an iPhone SE (2nd gen. / 2020).
Does public mobile have a port out PIN? I want to port out my public mobile number and was told I'd need a PIN from my current provider (public mobile). Not sure where I can find this information. Thanks in advance!
Hi, My mobile number is some how in your company database. You have issued a my current active number to one of your subscriber on 23 Dec 2021.I'm with lucky Mobile. However I get messages from other unknown people.I was with public mobile in 2013, h...
I am trying to transfer my old phone number over to my public mobile account. When I check to see its eligibility nothing happens, it doesn't say whether it's eligible or not, yet if I put a different number in it will work. I tried to submit a ticke...
I have set up account and can log in but wont let me submit a ticket
My other half lost her phone and is now completely locked out of all of her accounts, most importantly her Google account which has all of her stored photos and her email as well. Two factor authentication is done through her phone and unfortunately ...
I keep getting the message on my phone sign in to fido Network I would like that message no longer to be coming up on my phone anymore it's annoying me.
For the last 3 days, I've received over 50 calls from strangers telling me that they've received a call from me when in reality I never did. Today, one person called and said they heard a recorded message possibly in Chinese on the other end. Is ther...
