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Forum Posts

Number port issue

I am having trouble porting my number to public mobile. I missed 90 minutes authorization text. Now i don't know what to do. I submitted a ticket on community site but didn't get reply yet

Nitish139 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

lost SIM card

Hey I lost my phone and I ordered a SIM card but it said it will take 5-10 business days. I think I'm just going to go in and get a new SIM card so can I cancel my order please?

alex1328 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

unlock a phone

how do I carrier unlock a public mobile phone? I bought an Iphone from a guy and need it unlocked to use a different carrier sim card???

Kallen87 by Great Neighbour / Super Voisin
  • 18 replies
  • 0 Bravos


Does anyone know if Public Mobile is a partner with Concentrix? And if there is any employee incentive or rewards? Thanks!

shawn908 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos


Hello. I decided to stay with my current service provider. I ordered a sim card and it never got delivered because it said wrong address. There is no 101A Avenue so that is probably the issue. I guess it's just 101 avenue. The sim card came back to y...

Account transfer?

I recieved a call about my number transfer from a number listed with a fraud scam number. They left a completely different number to call back and said it's about my number transfer. Calling the number back does not help it just says nothing about th...

KoalaBear4 by Great Neighbour / Super Voisin
  • 5 replies
  • 1 Bravos

end of 3g service

Hi folks,Webb here. Don't need support on this but I think it is important the community be made aware of this development. Just learned yesterday (28 June 2022) that effective 01 July 2022, Canada Day, the Americans will no longer be accepting 3G ca...

Webb by Good Citizen / Bon Citoyen
  • 9 replies
  • 1 Bravos


It hasnt been more than 7 business days yet— however ive read a ton of reviews of people saying that their sim hasnt arrived days past that mark!! under my tracking number it says the following “NotApplicable/Nes'appliquepas” im a little worried! if ...

rusyaon by Great Neighbour / Super Voisin
  • 6 replies
  • 1 Bravos

Online number - scam

Hi,My public mobile number is being used online for scam calls. How can i stop this?

chayanani by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Personalized voicemail for forwarded calls

Hi! I currently work from home 70% of the time and our business phone is forwarded to my personal cell. I've recently learned that when the call is not picked up, clients are hearing my personal cell voicemail instead of our work voicemail. Is it pos...

emillson by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! My apologies about a link I posted

BTW, I did not know that I had stumbled upon a shady site unwittingly. I want to apologize for posting the link. I had no clue it was suspicious. My embarrassed apologies. The admin will know what I am talking about. Could the admin please delete tha...

musicollector by Great Citizen / Super Citoyen
  • 5 replies
  • 2 Bravos

Resolved! Talking to a Human

I have an issue. So an autopayment bounced and now my phone isn't working. My bank won't grant me access to my account without verification, which is a phone call or text. My phone won't receive either of those. So I can't pay my bill to get my phone...

JordanBraun by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! SIM PIN

Hello,I would like to enable sim pin.What is the default sim pin number?It is not written on the sim card envelope and it does not seem to be in the account info.Thanks.

Plume by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

Resolved! 12 Month GB Promo

I was unable to add the 12 Month 2 GB data Promo. How do I go about adding that? Thank You

Perryhoffe by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Resolved! Fruad

I Am receiving calls saying they got missed call from me but I never called them.

Resolved! Phone Number being used by unknown caller

I have recently been getting multiple phone calls from random people saying that I called them, but I have not been doing this at all. My call history is blank and I'm concerned as to why calls are being sent out that are attached to my number.Do you...

SkyVo by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! porting to a new provider

I decided to change from public mobile to a new provider. I'm waiting for a text from public mobile so that my number will be transferred to my new account with my new provider. I have not received such a text yet. What can I do? Any help?G

gvansit by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Resolved! Password not working

I have my passwords saved, and I keep them written down so forgetting isn’t what happened, it simply tells me the information is wrong, this has happened before and I had to change my password even though the information I was using was in fact corre...

annoyed2022 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Phone making calls + Asking to verify number

Hello.1) My phone ‐ Samsung ‐ is making phone calls on its own. 2) Ot is also asking me to enter my number to verify that it is really me, yet as soon as I try to enter the number, the screen disappears. Help please!

Sam77 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Cannot port my Public mobile number to new carrier (Freedom)

I recently switched my carrier from public to freedom and I have been trying to port my number. The first day I got my freedom SIM I activated it and talked to an agent to port my number. I received the text to port the number and said yes but the nu...

nabaghaffar by Great Neighbour / Super Voisin
  • 11 replies
  • 0 Bravos

Mobile Optimization or an App?

Am I missing something or is the Public Mobile website really not optimized for mobile use and is there really no mobile app?

_Andrea_ by Good Citizen / Bon Citoyen
  • 8 replies
  • 0 Bravos

PUK code

Please help! My phone is possessed and locked me out overnight. I need my PUK code (8 digits) to be able to function again

pinkbird14 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Public Mobile account closure

I recently moved from PM to another carrier. I can't log into my PM account any more to confirm my account has been closed, and I never received a confirmation from PM that my account has been closed. Ho do I confirm that it has been closed?

knarbo by Good Citizen / Bon Citoyen
  • 7 replies
  • 1 Bravos