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Resolved! Need account number

I am leaving Public Mobile and there was an issue with porting out to Koodo. They require my account number again, and now when I try to sign into my PM self serve, my login (which I am confident is correct, used it yesterday to get my account number...

Ddenton28 by Great Neighbour / Super Voisin
  • 10 replies
  • 0 Bravos

Porting out

I need a number in order to get my public mobile numbers ported out…does anyone know who to contact

denjenhart by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

Sim card not working

I am trying to transfer to Koodo but it hasn’t ported yet. I am now having issues connecting to my current Sim Card with public mobile. I have no network and I tried to turn on and off my phone. Nothing is working

Wug by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

tech error

I posted an issue because my account was not updated for the past 3 days, keeping my last cycle's info even though it was renewed on the 27th. It just did right after I posted, so not sure what's going on. Sorry about that. I don't know how to delete...

Mamabang by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

cyber monday deal text from public mobile

I got a text yesterday from public about a cyber monday deal I want to take advantage of but all day yesterday and still today after I sign in I jaut get a page saying they the page I am looking for is expired, anyone else experience this ? how do I ...

dsmitty by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos


I keep getting notifications in voicemail from the same number that was deleted and blocked. It keeps showing up in voice mail but no call has been made.

Daisy9 by Good Citizen / Bon Citoyen
  • 12 replies
  • 0 Bravos

Porting number to Freedom Mobile

I'm trying to port number to Freedom Mobile because I need US roaming. The Freedom Mobile support team has submitted the request multiple times and I received the text message from Public Mobile which I approved by replying "Yes". However, my cell nu...

fcf777 by Good Citizen / Bon Citoyen
  • 8 replies
  • 0 Bravos

Porting issue

I'm trying to port my number to koodo, I keep getting a text message for an answer yes or no. After the 5th Yes, here I am, what could the issue be?

Stonecoldn66 by Great Neighbour / Super Voisin
  • 2 replies
  • 1 Bravos

Resolved! US Roaming status missing

I bought US Roaming talk and text about Nov 13. During the following ten days I would check my account which always showed I had 10 days left. I did not. Then when that ran out I bought a talk text and data bundle about Nov 23 and it is working but I...

Janey2 by Good Citizen / Bon Citoyen
  • 13 replies
  • 0 Bravos

Resolved! PUK code

hello, I tried to add a pin to my SIM card and I failed 3 times...Now I need a PUK code to reenable it...

Alexis4 by Good Citizen / Bon Citoyen
  • 2 replies
  • 0 Bravos

2 numbers ported but 2 different issues

Hi Everyone, I chose to port out of Public and am having issues on both my numbers. 1. On the 1st number, I got a SMS to confirm the port. After replying 'Yes', i swapped the sim but my number is still not ported and I cannot make any calls. 2. On th...

gauravtuli by Good Citizen / Bon Citoyen
  • 2 replies
  • 0 Bravos

Issue porting a number from Public Mobile

I was porting my number out of Public mobile last night, and I got all the way to replying "yes" to an SMS. My service got deactivated with Public but never activated on the new network. I'm in limbo without being able to do anything with my old numb...

NataliiaI by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Public Mobile App?

Will public Mobile create an app for users since it is self serve? Logging in and the website is quite slow.

Michelle95m by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! Why is my plan remaining at $40 for 5gb??

I remember having switched to $40 for 15gb but now I found it reverted to 5gb, am I being cheated? I also found a post from another user Solved: Existing Customer Can get $55 plan for $35 - Community ( I feel ripped off. Please help!

coztex by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

Found iPhone that's with Public Mobile, trying to find owner.

Someone in my local area found an iPhone 7/8Plus that is with Public Mobile, I'm trying to find the owner but it's clear this sim card is still in service so they haven't got a new one yet.If I take it out, and get their number from my settings when ...

koen4224 by Good Citizen / Bon Citoyen
  • 17 replies
  • 6 Bravos

Porting Issues from PM to Koodo

I am having big issues porting from PM to Koodo. Need some advise.I moved from Koodo to PM in October 2022. On Friday Nov 25, I signed up with Koodo at Walmart and rep said porting system is down so take a temp number and port it yourself in self ser...

FV by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! I need support

How do I get in contact with anyone here who works for customer service. This is the worst system ive ever seen in my life i need help and i have to jump through hoops this seems anti user friendly.

SavvSimmons by Good Citizen / Bon Citoyen
  • 9 replies
  • 0 Bravos


*edited* I am leaving Public Mobile. They won't help me fix my service problems. Good Bye.

sckl by Good Citizen / Bon Citoyen
  • 19 replies
  • 2 Bravos

Phone Number

I used to have the number xxxxxxxxxxxxxx with public mobile. I was wondering if I could get it back?

Port Number & Keep Account

Hello, I wanted to port the number on my current accoutn out to another provider and bring a number from that same provider over to us, so its basically a number swap. Is it possible to keep my current PM account and sim card or will I loose everythi...

JaysonWonder by Great Neighbour / Super Voisin
  • 3 replies
  • 1 Bravos

Can I keep my number?

I will be moving to Telus so I was hoping I would be able to transfer my phone number to any new provider. Will I have to change my number or can I keep my number?

Strayystay by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos