Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
If I need the code to finish activate Sim number where can get the code sent to new number ?????
I have tried porting number to another provider. I received the confirmation text and I replied yes. Now I have no service with either provider. Please help - I need my number released from Public Mobile.
Hi, my services are currently stuck in limbo. This morning I switched from public mobile to koodo and a koodo rep was helping me with the porting process. I received the text message asking me if I wanted to port over to koodo and I responded with ...
My brother sent me a number for an eSIM. I opened an account and set up payment. My brother informs me that it is already paid for. He must have put it in his own name and bought the subscription himself. Therefore, I don’t need my own account and ha...
I have tried to transfer my number out of public mobile a couple times but the transfer fails when the number isn't released. What is the next step?
Hi,I ported from public mobile to bell MTS 2 days ago. However, the port was cancelled for some reason. I called up bell and found out about this. Bell mentioned that they have initiated a transfer of my number. And asked me to contact public mobile ...
Team, I don’t see any roaming packages for the EU but if I’m willing to roam and pay, will I have service?@CS_Agent
I don't have an actual credit card, so I have been paying with visa gift cards without issue. For some reason, it won't process this payment.
Is it possible to add referral code after activation?
Hi, therei have subscribed $35 plan and paid with credit card about 10 days ago, where ESIM not being installed successfully after hundreds of times of trying, now I am no longer interested in joining, asking for full refund , please get back to me
I am trying to transfer my husbands number to his public account. It is telling me his number isn’t a Canadian number and that we have to contact Koodo to transfer. He is currently with Sasktel and has a number from Lemberg Sask. has anyone had this ...
I’m going to Iceland, Finland Sweden, Norway and Denmark. is there any way I can have texting and or voice calling, internet using an ESIM?
Hello, I recently switched to a new provider, but it so happens that my SIM card arrived on the same day of the end of my billing period with PM.My account is currently on hold and I am unable to port my phone number as a result. Is it possible to ha...
Switched to freedom yesterday but the Port out did not fully work. They say I need my PM account number so that can make the request but it seems like my account is not working since the Port out. Please Help
Hey. I subscribed to a public mobile plan transferred my number and my phone asks me for the puk of my previous sim after restarting. I still don’t have any reception with public mobile. I asked virgin for my puk but it’s not working. Tried it twice ...
Hello,Recently I have been receiving calls from random numbers that I don't recognize. When I pick up the call and ask who they are, they all tell me that I dialled their number first (i.e. they received a missed call from me), even though I didn't. ...
Hello!I forgot to change to my new credit card and my account was cancelled. I logged in and changed it, but now it is requiring me to set up a new subscription and won’t allow my old number as an option. I want my number! Any ideas on what to do? I’...
I have received the following message: Hi mom, my phon.e went for a swim in the bathroom lol... It's water damaged. I had to get a new sim. Text me on (and here is the phone number). I thought it was my daughter and sent the text to this phone number...
I'd like to cancel my contract on Public Mobile as I'll leave Canada. How to do that? Can I do it by app or browser?
Hi, @Sorin I got a plan through your site and got my sim card in the mail. I have now decided not to go with you, however, I cannot seem to cancel the service and get a refund. I have not activated your sim and neither do i want to continue my assoc...
Hi, I activated a $35 plan recently but only used it for 2–3 days before porting out. I was having constant signal issues in my area and upto researching I found Telus’s service isn’t the best in my area especially in basements.I understand it’s prep...
Hi, I'd like to know if it's possible to keep my PM account and obtain a new phone number from PM, after transferring my current phone number to a different provider. Thanks.
So after having my service just fall off a cliff a few days ago and not able to answer or make calls from my neighbourhood and getting 1 mb per second data I talked to a Koodo Customer Service rep on the phone so I could talk to the Koodo/bullet mobi...
I am currently outside of the Public Mobile service area, and a 13-hour time difference in Japan. For almost 2 weeks, I have been trying to port my phone number to Fongo. The request was rejected for the third time. Can someone in the community sugge...
Hi, I have a +1 number E-SIM but the intercom system in my new apartment building uses phone numbers to work, and isn’t compatible with +1 numbers. Instead I need a number that starts , for example, (604), not +1(604). Is this possible?thanks
Hello, I recently moved to Australia (for one year) but want to keep my Canadian number and continue to receive texts and calls from it. All of my bank and 2FA is also connected to this number. Since Public mobile doesn't seem to have roaming options...
I requested a landline port-in a week ago. It seems not to be transferring. How can I contact the Public mobile port-in team to ask about the status of my number transfer?
I'm looking for my PUK code.The battery of my phone was dead at night. Therefore, I charged my phone in the morning and once I turned on the phone, it said i have to enter the PUK code. I don't know why it is happened and where i can get the PUK code...
trying to port my number out to another provider. they said it failed cause my PM number is not active anymore. but it is, today (may 10) is the last day of my active plan. please help me to port out my number today.
