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Forum Posts

Resolved! Online Ticket Submission Radio Buttons Deselecting

Hi, I'm attempting to submit a ticket online in order to return my certified pre-owned phone. It's pretty straight forward (I think). The only problem is, every time I select the radio button 'exchange' and then select the radio button 'no' under shi...

schulze498 by Great Neighbour / Super Voisin
  • 90 Views
  • 5 replies
  • 0 Bravos

Incoming Calls Go Directly to Voicemail; No Automated SMS

I have been with Public Mobile since mid-December 2021. Have not received any incoming calls. Automated SMS also does not work. Have rebooted the phone, shut the phone off, removed the SIM, re-installed the SIM, toggled Airplane mode on and off. No n...

jeffmccrea by Great Neighbour / Super Voisin
  • 57 Views
  • 5 replies
  • 0 Bravos

Voicemail

voicemail can’t be accessed through pressing down the 1 key. Or through the voicemail on my iPhone. It says error performing request. Unknown error. I have used voicemail before

Andrew91 by Good Citizen / Bon Citoyen
  • 61 Views
  • 9 replies
  • 0 Bravos

Resolved! Caller ID

Is it possible to add a name to my caller ID? If so, how? TIA

deannehall by Good Citizen / Bon Citoyen
  • 74 Views
  • 4 replies
  • 0 Bravos

Atleast 3 spam calls every single day.

Ever since i switched from fido to public mobile im getting bombarded with spam calls multiple times every single day different numbers each time, and they all leave voice messages so my inbox is always filled. And now i find out that public mobile m...

G00ber by Great Neighbour / Super Voisin
  • 133 Views
  • 13 replies
  • 0 Bravos

Resolved! What happens when the Internet ends?

Hello everyone!Please tell me, when all Internet traffic ends, then the Internet disappears completely on the phone or the Internet continues to work but at a low speed, as is done in Lucky Mobile?

xlarin by Great Neighbour / Super Voisin
  • 104 Views
  • 9 replies
  • 0 Bravos

Can I text multiple people at once?

I am a new user. I tried to text two people today and it did not go through. I have an iPhone. I do have iMessage set up when I’m Wi-Fi. I have mms clicked and sms when not in wifi. I am able to text each individual separately….. thanks

Dsibbald by Good Citizen / Bon Citoyen
  • 233 Views
  • 32 replies
  • 0 Bravos

New batch of spam calls :(

Amazing... Today up to 14:00 I have received 5 calls from different 647-858 (TELUS Mobility) numbers.'This is Canada border etc., suspicious package in your name etc.'Just sharing frustration... And it is interesting, if you just pick up a call waiti...

Yummy by Deputy Mayor / Adjoint au Maire
  • 87 Views
  • 8 replies
  • 3 Bravos

Option to separate phone bills

Hello,So I would like to know if there is a way to separate personal phone call bills from the phone bills related to business. I have to make business calls from my phone then submit the bill of the phone calls to my company for reimbursement. But I...

zainab7 by Great Neighbour / Super Voisin
  • 87 Views
  • 10 replies
  • 0 Bravos

Data for Zoom Streaming

Hello. I need to stream an event over Zoom for about an hour. How much data will I need? Thank you.

Bingka_486 by Great Neighbour / Super Voisin
  • 52 Views
  • 5 replies
  • 0 Bravos

Resolved! Porting over a landline - No Incoming calls after 12hrs

Hello, I ported over my grandparents line last night from Bell to Public (using a ZTE WF721 base station). After looking at the FAQ I see that Public mobile can take up to 2 days to transfer a landline. Seeing as they have no other means of communica...

Port-out

I'm trying to do a port-out, but don't have access to my texts. Is there a way to authorize a port-out that doesn't require receiving a text?

Kfriesen1993 by Great Neighbour / Super Voisin
  • 44 Views
  • 7 replies
  • 0 Bravos

Resolved! Rewards

Is there any good reason on gods green earth for public mobile to send a text out at 1am to let me know rewards have been applied to my account???? I don’t care if it’s automated. There’s no need to be woken up at 1 in the morning with that.

Rowdy1212 by Good Citizen / Bon Citoyen
  • 149 Views
  • 15 replies
  • 0 Bravos

suspended account

Can I still use my phone? My credit card expires in February 2022. I have not received the replacement card yet so I cannot update my account information for autopay. I will do it as soon as the card arrives. I have never had a suspended account so I...

Can’t submit a ticket

Each time I try and submit a ticket it wants me to log into the community. I already logged in to the community successfully. When I use the same credentials to do it at the “submit ticket” prompt it says log in error.

dyates4905 by Great Neighbour / Super Voisin
  • 145 Views
  • 16 replies
  • 0 Bravos

parental controls

Dear Public Mobile community, My Wife and I need parental controls for our daughters phone. Our daughter is 16 and they are both at home while I am out of town. My daughter will not give up the phone at bedtime nor the laptop. She locks her door. My ...

KenR by Good Citizen / Bon Citoyen
  • 87 Views
  • 8 replies
  • 0 Bravos

Can't use data during phone call

I've noticed that during a phone call, my data stops working. As soon as the phone call ends, data starts working again. Anyone else have this problem?I have an iPhone SE (2nd gen. / 2020).

ryan5oh by Great Neighbour / Super Voisin
  • 126 Views
  • 12 replies
  • 0 Bravos

Port out pin?

Does public mobile have a port out PIN? I want to port out my public mobile number and was told I'd need a PIN from my current provider (public mobile). Not sure where I can find this information. Thanks in advance!

muffinhead by Great Neighbour / Super Voisin
  • 71 Views
  • 7 replies
  • 0 Bravos

Trying to Transfer Phone Number

I am trying to transfer my old phone number over to my public mobile account. When I check to see its eligibility nothing happens, it doesn't say whether it's eligible or not, yet if I put a different number in it will work. I tried to submit a ticke...

ericagubbels by Great Neighbour / Super Voisin
  • 73 Views
  • 3 replies
  • 0 Bravos

Resolved! Lost phone, want the same number due to Two-Factor issues.

My other half lost her phone and is now completely locked out of all of her accounts, most importantly her Google account which has all of her stored photos and her email as well. Two factor authentication is done through her phone and unfortunately ...

Sign into fido Network

I keep getting the message on my phone sign in to fido Network I would like that message no longer to be coming up on my phone anymore it's annoying me.

DESTROYERtank by Great Neighbour / Super Voisin
  • 72 Views
  • 6 replies
  • 0 Bravos

Resolved! My number is being spoofed

For the last 3 days, I've received over 50 calls from strangers telling me that they've received a call from me when in reality I never did. Today, one person called and said they heard a recorded message possibly in Chinese on the other end. Is ther...

markchen8717 by Great Neighbour / Super Voisin
  • 119 Views
  • 9 replies
  • 0 Bravos
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