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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1713 Views
  • 23 replies
  • 12 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30178 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41860 Views
  • 185 replies
  • 29 Bravos

Esim

I recently bought a new phone and wish to transfer my eSIM from old phone to the new one. I was wondering if someone would be able to help me with this. 

Rp1234 by Great Neighbour / Super Voisin
  • 53 Views
  • 2 replies
  • 0 Bravos

Resolved! SIM card while traveling abroad

I'm going to Japan for two weeks and getting a local SIM card. This is my first time using a SIM card.My phone is a Galaxy S21 FE  (not compatible with eSIM) Q1. Will my phone work right after just switching the SIM card? Q2. If my phone needs to cha...

makko1 by Good Citizen / Bon Citoyen
  • 244 Views
  • 9 replies
  • 0 Bravos

Esim not activated

Hi there ! I tried to port my number from Koodo to public mobile the account is created but esim cannot activated it's asking to contact service . I tried with esim QR code still fail

Ashvinnie by Great Neighbour / Super Voisin
  • 63 Views
  • 2 replies
  • 0 Bravos

Resolved! Unlimited text and phone calls

I just got this phone, never owned a cellphone before and only just today finally got my phone number transferred to this phone.  I only just activated this service three days ago on February 10th and I haven't used the phone until just today once my...

NightHacker by Great Neighbour / Super Voisin
  • 132 Views
  • 7 replies
  • 0 Bravos

Log in problems

When I log in either on the app or on the website it acts as if I’ve never been a subscriber and wants me to choose a plan, set up a new sim and provide payment details. What’s going on? I’m still being charged monthly fees and my phone still works. 

lytefall by Great Neighbour / Super Voisin
  • 80 Views
  • 1 replies
  • 0 Bravos

billing

Hi need to get copies of my bill form 2020  2022  2023 2024  when i log on now i dont see anything as i have charged my provider to bell i need a new phone  

Leahdeagle by Great Neighbour / Super Voisin
  • 69 Views
  • 2 replies
  • 0 Bravos

Data and text

Why is my data and texting not working.  What could be the issue?  I've done everything the bot said to do

Mountie by Great Neighbour / Super Voisin
  • 93 Views
  • 3 replies
  • 0 Bravos

port number

Hi,I just ported my number to telus. I want to make sure my contracted is cancelled. It will no longer let me login and chnage my plan. Is it canaceled or what do I need to do? 

alllllllllll by Great Neighbour / Super Voisin
  • 121 Views
  • 3 replies
  • 0 Bravos

Resolved! travel to Scandinavian countries

Hi I'm going to travel to Iceland, Finland, Norway, Sweden and Denmark. I know Public doesn't have  roaming in Europe. I wanted to know if my phone would still work in WIFI areas for text Facebook and messenger, without buying a new sim card in each ...

Happygirl62 by Great Neighbour / Super Voisin
  • 149 Views
  • 1 replies
  • 0 Bravos

Add 2nd device (tablet) to my PM account?

Can I buy a second SIM or eSIM on my PM account so I can use my Android tablet as a backup phone? I'm having problems with my older cell phone and have a VERY important conference call to make and can't trust my cell phone and don't have time to shop...

fathom99 by Great Neighbour / Super Voisin
  • 95 Views
  • 1 replies
  • 0 Bravos

Getting old number back

My old phone went missing awhile ago and it was public mobile number it's been 6 weeks trying to ta get ahold of a agent to help with this stuff everything is attached to my old number and my ex wife email for to get everything back and we don't talk...

Skin1488 by Great Neighbour / Super Voisin
  • 136 Views
  • 3 replies
  • 0 Bravos

Travel

Hello - I am going to Mexico and the Middle East this year. My phone is not esim compatible... how do I use it outside of Canada - specifically Mexico and the Middle East 

lisaxmarshall by Great Neighbour / Super Voisin
  • 289 Views
  • 7 replies
  • 0 Bravos

Eversafe

I cannot add my number to eversafw because it is used by another eversafe account. Any solution?

Reinee by Great Neighbour / Super Voisin
  • 186 Views
  • 6 replies
  • 0 Bravos

Did not receive sim card

Hello, I had Ordered my SIM card on December 28 and it has not come in the mail yet.I am using my father’s SIM card so he can use mine when I receive it. May I have some help with this?

KarlyCaron by Great Neighbour / Super Voisin
  • 112 Views
  • 4 replies
  • 0 Bravos

App Error

I tried to login with the App and I can. It keeps telling my the password is incorrect. The phone is New. The Physical SIM is new. I've changed my password 5 or 6 times and I am able to login on the website

Lucybell2025 by Great Neighbour / Super Voisin
  • 124 Views
  • 3 replies
  • 0 Bravos

need to cancel my account and cannot activate my account

Hello,I need to cancel my account who was never activated with many log in issue after credit card paiment.  NOW, I cannot cancel my subscription and trying since more than 5 hours to find a way... I cannot talk to somebody and didn,T find a way to s...

GiseleTibo by Great Neighbour / Super Voisin
  • 131 Views
  • 1 replies
  • 0 Bravos

Resolved! Error Message

I received a message from Public Mobile indicating that my account was on hold due to an unresolved payment issue, but when I logged into my account there were no error messages and my payment details all appeared correct. I am not sure what the prob...

Valerie22 by Great Neighbour / Super Voisin
  • 180 Views
  • 4 replies
  • 0 Bravos

No text to swap out sim cards

I recently changed from Koodo to Public Mobile, went through all the steps. Have the app,  got the email about leaving koodo, waited for the text to swap to the new sim card, but all I got was a text to restart my phone.  My account has the new sim l...

Sarahflamingo by Great Neighbour / Super Voisin
  • 154 Views
  • 4 replies
  • 0 Bravos

Scam alert

Is there anywhere to report a scam?  Both my husband and myself just received texts telling us there was something wrong with our accounts and to go to the provided link and update our payment info.  It looked legit but I know it isn't.  

Sheltiemom1 by Great Neighbour / Super Voisin
  • 624 Views
  • 12 replies
  • 3 Bravos

How disappointed are you with Public Mobile?

I am with Public Mobile and have been for many years now. I received $5 off with loyalty discounts, $2 off with automatic payments, and constantly received promos. I also have a YouTube channel with 20,000 subscribers and promoted Public Mobile in de...

ARegularJoe by Great Neighbour / Super Voisin
  • 281 Views
  • 5 replies
  • 1 Bravos

Transferring number to new providers

I tried transferring my number to a new provider yesterday but now I have no cell service from Public Mobile or Freedom Mobilei also can’t access my account to see details of my account #

lianathor by Great Neighbour / Super Voisin
  • 216 Views
  • 6 replies
  • 1 Bravos
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