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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 51696 Views
  • 156 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 60047 Views
  • 186 replies
  • 30 Bravos

Resolved! Wrong name

Got a new plan last week, but the name was showing wrong. My wife  said it is showing another lady's name when I call.  I checked and the name on the profile was correct, so no way it is wrong.  Please update for me 

watihi4834 by Great Neighbour / Super Voisin
  • 134 Views
  • 4 replies
  • 0 Bravos

Resolved! Free offer

Was the free hp laptop a scam

Xox by Great Neighbour / Super Voisin
  • 133 Views
  • 3 replies
  • 0 Bravos

Spoofing

How do I report spoofing to Public Mobile?

afacundo by Great Neighbour / Super Voisin
  • 127 Views
  • 6 replies
  • 1 Bravos

Number Porting when Out of Country

I was recently unexpectedly deployed and won't be back for 7 months. Now that I'm out of the country my Public Mobile SIM can't connect and I can't accept the porting request to transfer my number to a parking service. Is there another way to authori...

WORobinson by Great Neighbour / Super Voisin
  • 100 Views
  • 3 replies
  • 0 Bravos

About your questions

I can't give you my account number since I cannot log in successfully because my simcard didn't  arrive yet. For me and my husband we subscribed for $45 100GB and we bought simcard kast November 28, 2025 and we pay for each $xx total of $xxxemail add...

Regine8 by Great Neighbour / Super Voisin
  • 72 Views
  • 1 replies
  • 0 Bravos

Transfer phone number failed 3times

 We tried 3time to transfer my phone number to public. It is all failed.Rogers SMS: We cannot transfer your number because the porting number user did not approve the port within the allotted 90 minutes. As a result the port has been cancelled.Please...

Chanel0310 by Great Neighbour / Super Voisin
  • 137 Views
  • 3 replies
  • 0 Bravos

Immediate sim activation without doing anything?

My phone was stolen, and I bought a new sim card. As soon as I inserted the new sim card in my phone, it was activated without doing anything on my part to activate it. Is this OK? Or, there could be a security problem?

katmar_777 by Great Neighbour / Super Voisin
  • 140 Views
  • 5 replies
  • 0 Bravos

Phone number port out

I need to port out my number.You suspended my service yesterday and placed the account on hold. I need one days service to receive the text message from you authorizing the port out. 

KBrogan by Great Neighbour / Super Voisin
  • 160 Views
  • 4 replies
  • 0 Bravos

Best e-sim for travelling to 3 countries in 1 trip?

Hello everyone,I'll be travelling to Australia, New Zealand and Indonesia in a few weeks after searching e-sim options, I have come across the Maya Global E-Sim.  Have any of you ever used this? Did it work well? Did you experience any problems when ...

jumblbug1 by Good Citizen / Bon Citoyen
  • 143 Views
  • 5 replies
  • 0 Bravos

Resolved! Transfer number

Im trying to get into my other acciunt but i cant cuz i cant get my other number working gelp

Joey38 by Great Neighbour / Super Voisin
  • 144 Views
  • 2 replies
  • 0 Bravos

Not Receiving a Verification Email

I lost my phone and the SIM card in that phone. I just bought a new phone and SIM card and got my phone number transferred to my new phone. I am trying to log into my Samsung account and it is sending a two-step verification code to my old phone, so ...

Elijah23 by Great Neighbour / Super Voisin
  • 156 Views
  • 3 replies
  • 0 Bravos

Need Help Porting my number

I am attempting to port my number from Public to PC Mobile, but I have not yet received the confirmation message from Public. It has been over eight hours since the request was initiated. Could someone please assist me in expediting the release of th...

Aryan124 by Great Neighbour / Super Voisin
  • 164 Views
  • 3 replies
  • 0 Bravos

Switching providers

 Can I transfer my phone number from public mobile to another service provider? I really like public mobile but I require wifi calling.I moved several months ago into a dead zone. I have to travel several minutes down the road to get cell service.  T...

Kootenay_boy by Great Neighbour / Super Voisin
  • 107 Views
  • 1 replies
  • 0 Bravos

Koodo inquiry

I've been getting emails regarding signing out with kudo because apparently public mobile is partnering with them. Just wondering if anyone else is getting this message, and or if it's just a scam

Joannejojo by Great Neighbour / Super Voisin
  • 161 Views
  • 2 replies
  • 1 Bravos

Canceling and getting a refund

I am trying to help my friend cancel her subscription... not mine. My friend came from the United States and we tried to set her up with public mobile and transfer her number but you can't use a US number.  We used my credit card to pay for it but th...

Marcihowden by Great Neighbour / Super Voisin
  • 102 Views
  • 1 replies
  • 0 Bravos

data

My mobile data is not working

Modupeoluwa by Great Neighbour / Super Voisin
  • 84 Views
  • 1 replies
  • 0 Bravos

Cancelling the service

I want to cancel this service and want a full refund, this has not been activated and I have been getting no response to my request, if I do not hear from your company and have this issue resolved I will contact the BBB.

Mick1950 by Great Neighbour / Super Voisin
  • 127 Views
  • 2 replies
  • 0 Bravos

[HELP] Porting out number

Hello, I need assistance with porting my phone number out of Public Mobile to Fizz. I am currently overseas and cannot receive the SMS confirmation required to approve the transfer. Please help manually authorize the port or provide an alternative ve...

Dennis_Yes by Great Neighbour / Super Voisin
  • 188 Views
  • 4 replies
  • 0 Bravos

Netflix Disney+ Amazon prime

I would like to get the Netflix Disney+ Amazon prime offer but I have all three of those streaming services separately. Does it combined automatically when I sign up or do I have to cancel them individually first

AmandaHinves by Great Neighbour / Super Voisin
  • 173 Views
  • 3 replies
  • 0 Bravos

Historical phone and text records for deleted account

I'm trying to access historical phone and text records for an account that was deleted last month. The PM Chat says I should "submit a ticket" to the Community. Is that what I'm doing now? How do I find out how to access historical info?

Lauren50 by Great Neighbour / Super Voisin
  • 248 Views
  • 5 replies
  • 0 Bravos

Port questions.

PLEASE read thoroughly before responding. ThanksCan I port my number from 1 PM account to another? And lose the port out account and the phone number that belongs to the port in account?Can I request that a CSA  move my number from 1 PM account to an...

Sylvestor by Good Citizen / Bon Citoyen
  • 266 Views
  • 6 replies
  • 0 Bravos

Transfer number from Public Mobile to Fizz?

I am in the process of transferring my number with Public Mobile to a different carrier, Fizz. The transfer request has been submitted and I've received a text from Public Mobile that asks me to confirm that I sent the transfer request. Problem: when...

CathyMcP by Great Neighbour / Super Voisin
  • 232 Views
  • 4 replies
  • 0 Bravos

Resolved! October 7th draw for $250 Visa card

The draw for the $250 Visa gift card was initially supposed to be awarded by October 7th but no announcement has been made. Do we ever get to hear who the lucky recipient was ? Would be nice to know who won so we could congratulate them. 

hairbag1 by Mayor / Maire
  • 237 Views
  • 4 replies
  • 1 Bravos
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