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Forum Posts

Resolved! Autopay Reward

If I leave autopay turned on, but use a top up card to prepay for one month of service (or more), does it surrender my autopay reward (such as bonus data and $2 discount) for the months covered by the top up?

meta by Great Neighbour / Super Voisin
  • 79 Views
  • 6 replies
  • 0 Bravos

Moderator

I need help with my account for autopay please

JohnKivanc by Great Neighbour / Super Voisin
  • 107 Views
  • 10 replies
  • 0 Bravos

Auto-Pay Added

Hi,When I changed my credit card, I inadvertently did not indicate that I wanted auto-pay. I've now added auto-pay to my account. How long do I have to wait before I get my service back? Thank you.Susan KVictoria BC ps: How do I send a confidential m...

SushiQ by Great Neighbour / Super Voisin
  • 76 Views
  • 5 replies
  • 0 Bravos

Transfer number to other carrier

Hello, I transferred to a new carrier about 1 day ago. However, I just paid my plan with public mobile 2 weeks ago. I had a 10$ credit and 2$ credit for automatic pay. Considering I only used my public mobile plan for a very short amount of time and ...

annawong314 by Great Neighbour / Super Voisin
  • 121 Views
  • 10 replies
  • 0 Bravos

Payment info

I need to ensure my payment info is not attached to any other account, other than mine. I do not have access to the other account, but I do have the phone number and obviously all the billing info, since it is my card. I need to speak to a Public Mob...

RhondaLee13 by Great Neighbour / Super Voisin
  • 71 Views
  • 8 replies
  • 0 Bravos

Credit Card Expired - Balance Owing

My credit card expired and my account now shows that I owe $25. I updated my credit card information for future autopayments. Will the current balance owing automatically be paid on the next payment cycle (i.e. total $50 payment) or do I have to make...

UJ by Great Neighbour / Super Voisin
  • 58 Views
  • 5 replies
  • 0 Bravos

Resolved! Auto Pay issue

Hi there. I would like to change my debit card I use for auto pay with a credit card, but when I remove the auto pay and try to set it again with the credit card, it does not allow me to enter new card and simply provide the one I entered at first pl...

arashrocky by Good Citizen / Bon Citoyen
  • 388 Views
  • 48 replies
  • 0 Bravos

My payment voucher doesn't work

What do I do when my payment voucher pin's don't work? I've been paying my phone bill like this for years and for some reason its not working this time. I tried both the 12 digit 'voucher' number and 'PIN' numbers on the receipt, none of them work. I...

Activation Error (#802) / Duplicate Credit Card Charges

Hi everyone, Hope you can help with this doozy. My partner just tried to switch from TELUS to Public Mobile and got an "802 ERROR" code three times in a row. Assuming it was a credit card issue, we tried my credit card for a fourth time. Now, there a...

mtomkins by Great Neighbour / Super Voisin
  • 54 Views
  • 4 replies
  • 0 Bravos

Payment

Hello, I am just wondering if this is good. I just made a payment today because my next cycle is Jan 18th. My balance is now $35 so is it gonna auto-charge my balance on the 18th?

huynhnamdo by Great Neighbour / Super Voisin
  • 75 Views
  • 7 replies
  • 1 Bravos

Cannot add a new credit card

I can't seem to find any way to contact public mobile directly and cannot submit a help ticket because the SMS verification isn't working. I'm trying to add a new credit card because my old one has expired, and it keeps getting declined. I've tried t...

HaydenK99 by Great Neighbour / Super Voisin
  • 121 Views
  • 8 replies
  • 0 Bravos

Payment

I can’t make a payment right now - it’s not accepting any cards ??? Please help

Overpaid and/or overcharged

I have been over charged though Pre authorized payment. I’ve paid over $200 in less than a month and I’m very frustrated that I’m not getting help with this. I don’t know how “someone” keeps taking money ($50) from my account every two weeks when I s...

TanyaForrest by Great Neighbour / Super Voisin
  • 61 Views
  • 7 replies
  • 0 Bravos

Resolved! Account Balance does not show payment

Hi, I've recently received an email from Public Mobile saying my payment of 15$ for my plan was received, however my account balance shows 0$ available with 15$ payment due before Feb 9. I've paid the 15$ however and received an email confirming it. ...

idyllea by Great Neighbour / Super Voisin
  • 79 Views
  • 5 replies
  • 0 Bravos

I need help

I have trouble with my payment because I can not registered my credit card

Wendy36 by Great Neighbour / Super Voisin
  • 103 Views
  • 7 replies
  • 0 Bravos

receipt of payment

I require an official receipt of payment, monthly, for my accounting records. The receipt needs to match the amount deducted from my credit card (obviously). This is not a question, as much as a request.... Thanks,Fraser

Fraser2 by Great Neighbour / Super Voisin
  • 115 Views
  • 5 replies
  • 1 Bravos

Can’t login

i can’t signed to my account because I think something is wrong, I put my email address and password that I remember but I couldn’t sign in to my account, also when I try to reset the password I couldn’t because I forget my security questions, please...

harsin by Great Neighbour / Super Voisin
  • 81 Views
  • 9 replies
  • 0 Bravos

Resolved! Copy of invoice

Hi, I was wondering if it is possible to get a copy of an invoice for a payment on my account (top up). I can see the new balance and the transaction in the payment history but no invoice. I looked in my account and can't seem to find it... I also di...

JacyntheSC01 by Great Neighbour / Super Voisin
  • 112 Views
  • 5 replies
  • 1 Bravos

Payment not accepted

Suspended account for non payment though I have autopay and money enough to cover charges. Help

Trudy242 by Good Citizen / Bon Citoyen
  • 171 Views
  • 26 replies
  • 0 Bravos

Account suspended already paid

why is my account suspended but my plan is less than my available credit? I also have auto pay so it should have renewed on its own anyway. I don’t want to pay again since there’s already more money on my account than my plan is.

sonamor by Great Neighbour / Super Voisin
  • 101 Views
  • 8 replies
  • 0 Bravos

Overcharged

I was overcharged this month. They took out 2 payments. I need someone to contact me please to get this resolved.

Ginaeverson by Great Neighbour / Super Voisin
  • 78 Views
  • 9 replies
  • 0 Bravos

2nd month free, when does credit apply? (Black friday promo)

Has anyone signed up for the new customer black friday promotion prior to Dec 17, 2021? It advertised using 2GBBONUS code would give 2gb bonus on plans $35+ and a free 2nd month. My 2nd month payment is coming up and I am wondering if anyone has rece...

minasamadi by Great Neighbour / Super Voisin
  • 63 Views
  • 5 replies
  • 0 Bravos

1 Free Month of Service for December 2021 promotion.

When does the 1 month free service from the December 2021 promotion get applied. My third month of service is coming up at the end of the month so I was wondering when it will be added. (the second month I had the referral code from a friend @CS_Agen...

benchriswong by Great Neighbour / Super Voisin
  • 56 Views
  • 6 replies
  • 0 Bravos

Credit card charges

Hello seem to be charged twice in Dec around the 14th and 25th slightly different amounts. Will have to check statements for previous months as well. Phone xxxxxxxxxxxxxxxx

hutch236 by Great Neighbour / Super Voisin
  • 86 Views
  • 6 replies
  • 0 Bravos
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