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You guys have a double payment problem

I have autopay enabled. March 14 was my payment day, and on that day, I downgraded my plan from $25 to $15. I was charged twice that day, for $25+tax AND $15+tax. Can someone please explain to me how that makes sense?

Resolved! phone not working

My name is sxxxxx dxxxx and im trying to pay my phone bill. but im unable to use 611 and that's what im stuck on it keep's hanging up. and telling me to convert to sim Edit by Dunkman: removed personal information

Ladybug0473 by • Great Neighbour / Super Voisin
  • 65 Views
  • 2 replies
  • 0 Bravos

Account Activation without CC/VDeb

I am trying to activate an account for both my girlfriend and I, and we do not own a Credit Card/Visa Debit. We have already purchased our SIM cards and also both have enough prepaid vouchers to start our billing cycle, I have already tried to create...

Previous transactions

Hello. I need to know all my transactions for 2022 (income tax). In my account, the transaction history starts for some reason in April 2022, although I've been with Public Mobile for several years. I think I changed credit cards in 2022 (thus changi...

Carmelo by • Good Citizen / Bon Citoyen
  • 53 Views
  • 1 replies
  • 0 Bravos

Hello I went to renew my plan today.

Went to renew and it look like the charge went through, however minutes were not in my account and my bank hadn't recorded the transaction. At that point I decided to look at some new plans as I do periodically. Then decided I was going to switch to ...

payment issues

Hello,I have automatic payment scheduled on my account and previously there has never been an issue, however, my payment will not go through today as I keep getting an "oops, sorry something went wrong. please try again later" error.I have contacted ...

Snez by • Great Neighbour / Super Voisin
  • 45 Views
  • 2 replies
  • 0 Bravos

Error code 404

I am trying to change the credit card on my account but I can not access my payment method page. It comes up with the message, "Error code 404" try again. This the the second day of trying.Thank you

lindaseymour2 by • Great Neighbour / Super Voisin
  • 37 Views
  • 2 replies
  • 0 Bravos

Account suspended - unable to make or receive calls

I woke up this morning and noticed that my data wasn't working, so I went into my account to see that everything was active. However, there's a problem: my account is actually suspended because I didn't get my comfort allowance (the money I get for l...

Breadroll by • Good Citizen / Bon Citoyen
  • 84 Views
  • 8 replies
  • 0 Bravos

Resolved! Cancelling promo text

Had a promo text come through and responded yes to the deal. Then went on to public mobile web site and found a better deal and signed up for it. will the promo text still take over on my net billing date or will the deal i signed up for online stay ...

dynocridds by • Good Citizen / Bon Citoyen
  • 104 Views
  • 4 replies
  • 0 Bravos

forgot email password, can't sign in to update credit card info

Hello,my Dad is on autopay and forgot to update his credit info, so his service has stopped. I tried to login to his PM account to enter his credit card info, but he needs verification through email which he no longer remembers the password for. how ...

jex by • Good Citizen / Bon Citoyen
  • 39 Views
  • 2 replies
  • 0 Bravos

2 cell phones can only access on in online account

Long time cutie here.. more than 5 years ago I bought 2 sims for public mobile.. this week the **bleep**ty 611 service finally broke and forced me to sign up online.. that's when the **bleeping nightmare began.. Not only could I not access MY Phone t...

Thomas69 by • Great Neighbour / Super Voisin
  • 54 Views
  • 2 replies
  • 1 Bravos

Desperately need help

I can no longer access my account. my old email was ********** this email has been deleted because of spam. my new email is ***********. When I login with my old email it brings me to a page that says SMP or email address. The problem is that SMP onl...

Reiht_Aug by • Great Neighbour / Super Voisin
  • 120 Views
  • 5 replies
  • 0 Bravos

Charge not recognized for add. funds

Hi community! I have been having this issue lately: I add the $ for 1 gig of data but when I go to actually add the data, the payment hasn’t registered on the Public end even though it’s come from my account. Any familiarity or links on where to deal...

RAF Discount Not Applying

Hi, I had a discount on my account for automated payments that discontinued after I updated my credit card (it had expired). Please reapply? Thank you,Fei

Hotwings by • Great Neighbour / Super Voisin
  • 72 Views
  • 2 replies
  • 0 Bravos

Over Payment

I have been over charged a number of times now and this is getting so annoying.I want to have my over payment returned AND I WANT TO KNOW WHY THIS IS HAPPENING REPEATEDLY. I have not changed my plan and yet I get charged over and over again for somet...

TinaMit by • Good Citizen / Bon Citoyen
  • 133 Views
  • 8 replies
  • 1 Bravos

Payment

Need help adding my voucher*611 don't work and i can't sign in to online self serve

jason78 by • Great Neighbour / Super Voisin
  • 73 Views
  • 1 replies
  • 0 Bravos

call call out or *611

this happened to me a couple months ago, it was resolved within three hours. I’m trying to reactivate my account every call I make to *611 had droppedfrustrating!!!

dezmoore1 by • Great Neighbour / Super Voisin
  • 45 Views
  • 1 replies
  • 0 Bravos

Glitch in system???

My plan expired and I bought a voucher but it didn't renew. I still have the warning on my self serve saying my account has been suspended but it says I owe $0. I keep trying to log in my account and get error code 404 so I am unable to start a ticke...

Terra by • Good Citizen / Bon Citoyen
  • 114 Views
  • 8 replies
  • 0 Bravos

Unable to access account to make a payment

My plan expired and I purchased a payment voucher, attempted to call star 611 to add but won’t go through. Tried to log into my account to add payment but am not able to as it sends a verification code to an old email account I don’t have access to. ...

Janet68 by • Great Neighbour / Super Voisin
  • 97 Views
  • 3 replies
  • 0 Bravos

Payment not received

I have automatic payments from my credit card. Card is still valid. No changes. What is the problem?

Loverofdogs by • Great Neighbour / Super Voisin
  • 56 Views
  • 2 replies
  • 0 Bravos

Resolved! Missed payment - am not getting the offer I had

Hi I missed my payment and it's been 1 day. I had a black Friday offer which made my 55 dollar plan 35 dollars. I am going to make the payment and it's charging me 55$. Is there a way to get the payment to 35$. Thank you

Resolved! BMO Mastercard debit failing for new account

I am trying to set up a family member with Public Mobile, using the same BMO Mastercard debit I use for autopay. However, it now refuses to accept the card with a "We were not able to process your payment. Make sure all information is correct or try ...

toomanycats by • Good Citizen / Bon Citoyen
  • 67 Views
  • 5 replies
  • 2 Bravos

Payment

I have tried since yesterday to get this corrected but am having no luck. Talking to a robot is so frustrating when it can’t help you. I need to get this addressed as soon as possible or I will be left with no choice but to take my business elsewhere...

Trench59 by • Great Neighbour / Super Voisin
  • 71 Views
  • 3 replies
  • 1 Bravos

Refund due to number porting issue

I was wondering if it was possible to get a refund due to needing an active number to complete my number port out. I had everything scheduled for the 27th (plan ended on the 27th so everything would have lined up nicely) but due to a complication I h...

urevcorden by • Great Neighbour / Super Voisin
  • 93 Views
  • 2 replies
  • 0 Bravos

Charged wrong amount

i am being charged wrong amount. How do I get a hold of support to have this corrected and the overcharges credited back to my account?

Indemand by • Great Neighbour / Super Voisin
  • 82 Views
  • 2 replies
  • 0 Bravos
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