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Forum Posts

My payment is duplicated. what to do?

I just came back from another country and tried to activate my account. I first activate and applied for auto payment. then boom! The payment is duplicated.Just wanted to cancel the one, not auto payment. What I should do?! I think I entered only cre...

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cyoung by Great Neighbour / Super Voisin
  • 27 Views
  • 3 replies
  • 0 Bravos

Out of country

I’m trying to top up with a couture and it’s not being accepted online I’m out of country so *611 isn’t working

Zsomuah by Great Neighbour / Super Voisin
  • 75 Views
  • 8 replies
  • 0 Bravos

$10 plan

Why did my $10 plan disappeared. Its now $15. Please advice.

Dkai001 by Great Citizen / Super Citoyen
  • 465 Views
  • 42 replies
  • 0 Bravos

Resolved! Not Autopay

I want to desactive the Autopay Option

Leti by Great Neighbour / Super Voisin
  • 43 Views
  • 2 replies
  • 0 Bravos

payments

I need to retrieve a second payment i made by mistake 

fortis by Great Neighbour / Super Voisin
  • 42 Views
  • 3 replies
  • 0 Bravos

Understanding my charges

I was travelling to the US so I purchased a more inclusive plan with more data, calling and texting until I got there and realized that none of it was valid if I didn't pay for roaming. I bought top-ups so I was charged $22.40 on June 21, but I was a...

bhayanishah by Great Neighbour / Super Voisin
  • 64 Views
  • 4 replies
  • 0 Bravos

Can't update my credit card

I got message from public mobile that my registered credit card is going to expire soon. I tried to update my credit card, there's literately no place to do that. I tried to remove the card and add it back with the new expiration date and CVV, the we...

ctwendy by Great Neighbour / Super Voisin
  • 38 Views
  • 2 replies
  • 0 Bravos

Reversing Payment.

Hello. I just found that my kid played with my phone and added a bunch of minutes that I don't need. I there a way to get the payments reversed?Thanks.

Hunter11 by Good Citizen / Bon Citoyen
  • 164 Views
  • 9 replies
  • 0 Bravos

Resolved! Out of minutes.

Hello.Why do I get this message after the renewal date and have to add more minutes? Thanks.

Hunter11 by Good Citizen / Bon Citoyen
  • 52 Views
  • 3 replies
  • 0 Bravos

Did not receive my rewards

I had my phone stolen then suspended my account until I received a new phone and sim. When I reactivated the account and changed the sim I was billed in full without the rewards I had been receiving for several years. What should I do?

Escobard by Great Neighbour / Super Voisin
  • 95 Views
  • 5 replies
  • 0 Bravos

overpayment

I changed my bank account for autopay and I am paying usually around $12 however I got charged for$16.

Dumy by Great Neighbour / Super Voisin
  • 53 Views
  • 3 replies
  • 1 Bravos

Need help

Need help reactivating my account

Joeyk91 by Great Neighbour / Super Voisin
  • 52 Views
  • 3 replies
  • 0 Bravos

Double charge

I charged twice for my monthly top up, how do I get my money back

Slcameron69 by Great Neighbour / Super Voisin
  • 71 Views
  • 5 replies
  • 0 Bravos

Retrieve money from my account

I was trying to pay a bill and it just added money to my account and would not allow me to use my balance to pay bill. I had to make another payment now I want to retrieve my balance.

Chrishealy by Great Neighbour / Super Voisin
  • 81 Views
  • 3 replies
  • 0 Bravos

Resolved! Double paid error

Hey, I just issued a payment due for today and got charged twice. Is there a way to get refunded for this bug in the system? Thank you.

DarkNite by Great Neighbour / Super Voisin
  • 65 Views
  • 3 replies
  • 0 Bravos

Faulty Autopay equalled reactivation

So I had to jump through the hoops to re-activate my account after Autopay did not accept my credit card. I removed and added the same card! Now my data is STILL not working even though the payment has been accepted. So frustrating, how long do I nee...

Tigermars by Great Neighbour / Super Voisin
  • 60 Views
  • 4 replies
  • 0 Bravos

Payment Method

I try to pay my amount du but the payment process won't go through. I checked with my bank and everything was fine. So I went and check out on the community if there was a similar issue that has been resolved and read that Public Mobile does block cr...

PM21FH by Good Citizen / Bon Citoyen
  • 176 Views
  • 34 replies
  • 0 Bravos

Resolved! Did not receive data on my plan

I've been using Public Mobile for years, and I got a 95% data usage.I look into my account, and I've only used about 500mb looking at my history, and I have a 5GB plan.It looks like it has been using my 2GB Christmas bonus.I tried to look at my plan ...

sika by Great Neighbour / Super Voisin
  • 63 Views
  • 3 replies
  • 0 Bravos

Resolved! Payment

Hi, Payment due on 07/01. Tried to make a payment today (06/29). Says you have enough funds ($3). Not able to add money. I do recharging from my laptop. Planning a trip, away from home & not carrying laptop. How to recharge, please? Thanks.

Venu by Great Neighbour / Super Voisin
  • 66 Views
  • 3 replies
  • 0 Bravos

How to cancel credit card automatic pay

Since I changed the company from Public Mobile to Fido on Monday , I can no longer log in to my Public Mobile account. Therefore, how can I cancel my information/account on Public Mobile and my credit card automatic payment? I don't want this busines...

Jingyuan1 by Great Neighbour / Super Voisin
  • 47 Views
  • 2 replies
  • 0 Bravos

Cannot pay bill with Master card

My account has been suspended because Public could not take funds from my master card. I have talked AT LENGTH with master card and there is nothing wrong on their end. I was issued a new card but all auto debits continue regardless. I have not had m...

Donna72 by Great Neighbour / Super Voisin
  • 48 Views
  • 3 replies
  • 0 Bravos

Make payment

I have a new visa credit card same number just a new expiry date, could not access *611 as my phone is disabled

Dprovenz by Great Neighbour / Super Voisin
  • 47 Views
  • 3 replies
  • 0 Bravos
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