Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Trying to update credit card info but app and website not functioning correctly.On website, only the postal code box allows me to enter data. The app just flips back to log in window after I log in. Total time waster for simplest thing
I ran out of data on the 6 or 7th of July, and my subscription was supposed to renew on the 11th, but I decided to renew it ahead on the 8th cause i needed data, but the plan was not renewed, and I was charged again on the 11th. I had some money in f...
I refer this new subsrciption plan to my spouse and please advise when I see that reward for referring and when will my spouse see the referring $10 rewards, thanks,
my subscription just renewed on July 10 and I would like to upgrade my subscription, do I need to pay in full for the new subscription or can I get pro-rated for the new one,please advise?Thanks,
I had moved to Roger’s on may 2025 but still I am getting charged from my public mobile
Phone was cut off due to a credit card error, calling *611, says cannot use, to due it being a non existing number, even though it prompts me to use it to update the missed payment..So phone cannot call *611.
My subscription recently ended. My credit card had a good expiration date, and I paid well by automatic transfer every month, but I don't understand why this happened. I tried to pay my bills manually on the homepage, but I keep getting errors. I als...
I have had a public account for quite a while. Got my wife's phone ported over to public in March. I'm using the same credit card for both. Con only log in to the original account, (both app and online). I changed to new credit card on this app but w...
Cannot process payment, my subscription is paused. Have tried numerous different cards, all of which say "Sorry, we're not able to process your payment at this time. Please try again later."Out of cell service right now this is infuriating.
If I buy an E-Sim for $5 on the app. How do I assure I can get a reimbursement for the $5? I bought a new phone under 3 days after getting a new e-sim for my current phone.
I’m currently visiting Halifax from Ontario and I need to top up my phone. I usually top up my phone with my credit card but I’d like to top up early with a voucher. I was wondering if anybody knows the best place to purchase a Public Mobile top-up v...
Hello,I subscribed today and was charged approximately $28, even though my account was not yet active. While attempting to activate my account, I was redirected to the subscription page, where I noticed a better plan than the one I initially chose. S...
My bank got me to cancel my credit cards due to fraud. New credit cards should come by July 16th. How do I notify public Mobile of this because they're asking for a payment today of July 12th.
For the last few days I have tried to make payment since my card expire date has changed. My last day to update card info (payment info) was July 6th 2025, I started trying to update card info on the 8th. But every time I try to update I get error :n...
HelloI am managing 3 different accounts for different members of my family and this week I started changing the default subscription they all had (3 different login name, same credit card on the 3 accounts). No problem for the 2 first ones, did it vi...
Hello everyoneI am new here, and just switched from Fido to Public mobile. On YouTube I was provided a referral code when signing up. When I was setting up and providing information, on the screen it never indicated to put a referral code. Is it too ...
Hello thereI have beed trying to py for my subscription with my debir card but everytime i input all my details a message pops up saying credit card validation failed try again or try another cardplease helpxxxxxxxxxxxxxxxxxxxxxxGabriel xxxxxx
I had registered with auto payment and I lost my debit card . Since I was on holiday overseas, I forgot to update my new card in My account before my subscription payment due date and now that is one month over due, I log into my account to update pa...
According to my bank, PM had not correctly registered my credit cards payments over the past 9 months as pre-authorized (I receive 3% cash back rewards on my preauthorized transactions).Yet, it has been automatic. What gives? Is someone not telling t...
Hi, I received a texto telling me than my credit card will expire in 30 days. So I need to change it on my payment method, but I'm unable to access to my account. When I try to login, I'm asked to finish my registration ? But I have an account, so wh...
I loaded $30 (image 1), and it says "payment successful" (image 2), but when I go back to the homepage, it still says I only have $9 (what I had already left over from this month's payment) so nothing loaded (image 3).How can I resolve this?? Please ...
I'm trying to update payment information. I want to use my company credit cared to pay my PM bill but it keeps declining it, I think because the card name (the company) doesn't match my name in the system. Do you guys have any suggestions?Thanks
Good afternoon,When I log into My Account it does not list my phone number under profile. When I attempt to update my phone number I get a message telling me that the this number is already linked to an Ever Safe account. I need assistance in getting...
Hello, Just signed up and I am getting the message my subscription expired. I just paid 42.00 for the plan and haven't had it even an hour and it's asking for another payment. I am willing to pay again but I want a refund for the first payment.
When I log in it goes to a page that says "let's activate your account" I did start a new subscription but as soon as I paid they locked the account and removed all of my settings. I can not activate anything to cancel this transaction because I can'...
Hello Everyone…I wanted to view my current plan but I can’t find it. Under Subscriptions, I see that I’m on the $15/month plan, which originally, was correct, BUT when PM switched from the old Rewards program to the new one, I was down to paying $9/...
hey! i saw you guys had an offer saying it was 34CAD a month with 60gb with it and i thought it was fantastic, i was previously on a 28$/25gb plan, and so when i decided to change plans, i wanted to finish my old plan first, so i thought my new plan...
unable to continue past payment method. tried with Mastercard & VISA error message: Payment Failed! Please try again or use a different payment method.
