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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 10832 Views
  • 105 replies
  • 26 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 21781 Views
  • 181 replies
  • 24 Bravos

New Subscription Enter Payment Failed

Hi, Trying to create new subscription. I created a user, password, selected plan, and entered sim card information. When getting to the payment page I enter credit card information, zip code and reference code. Everything checks out, but when selecti...

Mike88 by Great Neighbour / Super Voisin
  • 50 Views
  • 5 replies
  • 0 Bravos

Switching service provider

Hi, I want to switch my provider to another. I just got charged for next three months. Will I get my money back?? I'm on the 102 per 3 months recharge cycle. Thanks for your help!

Pprmnt4 by Great Neighbour / Super Voisin
  • 58 Views
  • 4 replies
  • 1 Bravos

Reinstate my phone

I have two accounts under two different credit cards. One card has expired. Trying to change the expired date. Won't let me. I pay 45.20 each phone automatic. Now it is saying my subscription is 72.00. Can't change the the expired date. the advice th...

Iwomen by Great Neighbour / Super Voisin
  • 27 Views
  • 2 replies
  • 0 Bravos

Account placed on hold due to disparity in credit card details

Hi! I placed my account on auto-pay but unfortunately had issues with my credit card so had to get another. When the system tried renewing my payment and couldn't due to the change in my credit card details, my account was placed on hold and I have b...

Zaidat by Great Neighbour / Super Voisin
  • 26 Views
  • 2 replies
  • 0 Bravos

USA plan did not work in USA

Bought USA, 180$, 3 month subscription. Lucky if I saw more than 1 bar on my phone. iphone7. Every call dropped out after max 5 mins. Google maps often wouldn’t work. Did I mention I was travelling?! Had serious credit card problem that took days to ...

Arbutus47 by Good Citizen / Bon Citoyen
  • 131 Views
  • 11 replies
  • 0 Bravos

Paid but suspended

Hi,I have new account for public mobile.but I had to reactivate to the old account today so I paid this morning the cheap one on my phone.I can see the new subscribed plan on my phone. But I can't take the text from CRA.The website also says my accou...

Jungae-Jay by Great Neighbour / Super Voisin
  • 43 Views
  • 4 replies
  • 0 Bravos

Refund

Hello. How do I go about getting a refund on a now closed account. A payment was automatically processed on Mar 10th and I transferred to a new provider on Mar 15th. This is the only place I can ask as I can't log into the account anymore as it no lo...

HaroldSch by Great Neighbour / Super Voisin
  • 52 Views
  • 5 replies
  • 1 Bravos

Refund

I changed my subscription few days after my billing date and paid full price for both subscription, will I get a refund on one of the amount paid? Plus I added data on the first subscription that I will not need on the one that I change to will I get...

Liettegd by Great Neighbour / Super Voisin
  • 73 Views
  • 6 replies
  • 0 Bravos

No internet

my Internet is suspended, even though I have paid for my service

Farrokhw by Great Neighbour / Super Voisin
  • 45 Views
  • 3 replies
  • 0 Bravos

Travel for 2 months

Hi team,I will travel to another country for 2 months. So I would like to stop the payment during that time, could I ask if I just need to unsubscribe? And can I re-subscribe when I back to Canada?Btw, for the reward plan update, it's really a pain t...

Evelynfu by Great Neighbour / Super Voisin
  • 126 Views
  • 4 replies
  • 0 Bravos

Duplicate payment

I was charged twice on February 2nd and 4th for the amount of $20.16 on my Visa. Can you rectify this problem?

Johnyi by Great Neighbour / Super Voisin
  • 42 Views
  • 1 replies
  • 0 Bravos

Monthly bill

Seems like each month I lose a few days on my plan started on the 28th and now they are billing on the 12th 

Gigsdo by Great Neighbour / Super Voisin
  • 81 Views
  • 4 replies
  • 0 Bravos

Re: Payment issue

My subscription expired March 16th, I've been without a phone for two days. Unable to top up. Very frustrating when I need a phone for family health emergencies.  

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Arthur_gf68 by Great Neighbour / Super Voisin
  • 750 Views
  • 2 replies
  • 0 Bravos

New reward system

I understand the need to have everyone on the same reward system, but I manage 5 family phones.  It will be a pain to once in a while to log on each account then check if enough points to make a payment.   Or am I missing something?

Nbhiker2023 by Good Citizen / Bon Citoyen
  • 173 Views
  • 5 replies
  • 0 Bravos

Resolved! Are the public points automatically applied?

With the move to public points, I was wondering if the points I get can still be automatically applied to discount my plan, or if I'll have to do that manually every month? 

N_L-W by Great Neighbour / Super Voisin
  • 166 Views
  • 6 replies
  • 0 Bravos

PM changed from 30 days plans to monthly plans?

Hi all,I just realised, plans are now marketed as $XX/month! And I found no mentions of "30 days" in the fine prints... (although there is still mention of 90-days plans...)Does this mean that people on these plans are now charged on the same date ev...

Lolo_1234 by Great Citizen / Super Citoyen
  • 169 Views
  • 3 replies
  • 0 Bravos

Resolved! service

can someone tell me if billing and start date of new service are the same i signed up and paid on March 7th received sim card by mail on 15th had to pay again info said service was from Feb 14th to march 14th is this normal with public mobile ?

Fern_42 by Good Citizen / Bon Citoyen
  • 121 Views
  • 5 replies
  • 0 Bravos

Account on hold

Payment is processed and charged on my credit card as usual, I have automatic payments for almost 2 years, but since yesterday I don't have any service so I checked my account and there is a notification that my account is on hold because I didn't pa...

Gusgus24 by Great Neighbour / Super Voisin
  • 79 Views
  • 1 replies
  • 0 Bravos

Paying outstanding bills & restoring service

I want to  pay an outstanding bill but cannot do so because the phone is not in service. So requesting a code will be of no use. Is there any other way to get this bill paid? Help!

Noreen_P by Great Neighbour / Super Voisin
  • 96 Views
  • 4 replies
  • 0 Bravos

Resolved! Credit refund

Hello. My mother had an account with Public Mobile and just recently switched providers, she had 20 dollars credit on her account and is wondering if there's a way to get a refund for it. She can no longer access her account to find out. Thanks in ad...

Josh26 by Great Neighbour / Super Voisin
  • 115 Views
  • 4 replies
  • 1 Bravos

My service is suspended

I’ve used a voucher to pay fir my subscription but it’s still waiting for a direct deposit and it won’t resume my service what do I do

Daybi by Great Neighbour / Super Voisin
  • 43 Views
  • 1 replies
  • 0 Bravos

Bill Change

Did anyone else's bill change? Just 3 days ago, I paid $50.00 ($7.00 awards subtracted from my $57.00 bill). Now I am looking at my bill for April and it is saying I will have to owe $82.00-$7.00=$75.00. No explanation was given.  This is not good at...

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Shynell by Great Neighbour / Super Voisin
  • 155 Views
  • 8 replies
  • 0 Bravos

SIM card reimbursement

I signed up as a new customer and was told I could get a free SIM card and I could buy it at the local Telus store, which I did. How can I get reimbursed??

Murray9 by Great Neighbour / Super Voisin
  • 46 Views
  • 2 replies
  • 0 Bravos
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