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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1260 Views
  • 19 replies
  • 11 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29935 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41747 Views
  • 185 replies
  • 29 Bravos

Overcharge

I usually get charged 28$x2 but I was charged 28$x2 + 16$ x2 also????

Loose_ends by Great Neighbour / Super Voisin
  • 84 Views
  • 2 replies
  • 0 Bravos

Resolved! I want to cancel my purchase and get a refund.

@CS_Agent Hi there.This has been a extremely frustrating experience just trying to activate. While choosing a plan and finalizing my purchase, it said the phone is eSIM compatible, but the app says it is not. It took me numerous tries just to log int...

Forest03 by Great Neighbour / Super Voisin
  • 162 Views
  • 6 replies
  • 2 Bravos

Resolved! Taxed twice using vouchers?

This confuses me. I have a credit on my account so I will owe only $20 on my renewal date. That's $22.60 after tax. We can't top up with credit cards where I am. But if I go and buy a $20 voucher at the store, it's taxed. So I pay $22.60 for the vouc...

Taydaysdead by Good Citizen / Bon Citoyen
  • 195 Views
  • 10 replies
  • 0 Bravos

Resolved! Last 2 Invoices/bills

I need to look at the last 2 invoices/bills. I ported over my phone number and used rewards to pay off a portion of the balance. I don't remember if I got emails or if I deleted them.If I login to my PM account, it asks to start a new activation and ...

Sidhu1 by Great Neighbour / Super Voisin
  • 106 Views
  • 2 replies
  • 0 Bravos

Resolved! Add $10 referral code after activation

How can I contact customer service, I don't see any way to contact customer service to add $10 referral code and it doesn't allow me to add it. I also tried to create a ticket but it doesn't even let me submit and throws an error. Looks like the prev...

Kash_Q by Great Neighbour / Super Voisin
  • 110 Views
  • 2 replies
  • 0 Bravos

USA Roaming

I tried to add US roaming, but it will not add / take my payment. This ever happened to anyone?

Rosvita by Great Neighbour / Super Voisin
  • 65 Views
  • 2 replies
  • 0 Bravos

auto payment set up

Hello, I am a new Public Mobile customer.  My next payment is due on Feb 9.  I've just received a text stating that there are insufficient funds in my account???  When I set up my account I provide PM with a cc and was under the impression that this ...

Payment

I changed the card on my account but now it is acting like it is still now paid. How do I get it to process immediately? 

danahanscom by Great Neighbour / Super Voisin
  • 61 Views
  • 2 replies
  • 0 Bravos

Overcharge

I used my points which summed up to $15 and paid the rest with my card which was supposed to be $16 but I got charged 39 dollars please how I do I get my money back?

Vin001 by Great Neighbour / Super Voisin
  • 59 Views
  • 3 replies
  • 0 Bravos

stopping automatic payments

I had a subscription with public mobile earlier. I lost the phone some time ago. Its on auto renewal but I cant log in to the account to stop the payments. Wondering if somebody can help with this? Thanks!

mukund22111 by Great Neighbour / Super Voisin
  • 76 Views
  • 3 replies
  • 0 Bravos

US Mexico plan

Yesterday, January 3, I tried signing for and paying for the above so I could use my phone in the US.  When I tried paying I got a message that my payment couldn't be processed, so I gave up on that option and purchased a SIM card.  When I checked my...

Sanhaslett by Great Neighbour / Super Voisin
  • 107 Views
  • 4 replies
  • 0 Bravos

Check activity

I am still being billed when I have cancelled account. How do I rectify this?

BobLoudon by Great Neighbour / Super Voisin
  • 81 Views
  • 3 replies
  • 0 Bravos

Resolved! Suspending subscription

If I suspend my account, will the monthly payment be put on hold during the same time when the account is suspended? I don't seem to be able to find the answer clearly.  Please advise.

JAWAH by Great Neighbour / Super Voisin
  • 205 Views
  • 7 replies
  • 0 Bravos

Resolved! Refund for change to plan?

If I change my subscription after starting a new month on my old plan will I get credit or a refund?

Cathaune by Great Neighbour / Super Voisin
  • 91 Views
  • 1 replies
  • 0 Bravos

Resolved! switching plans mid-cycle

I'm thinking of switching to a more costly plan and am wondering about what happens to the payment that I have made for the current billing cycle. If I change plans before the end of the billing cycle, is a pro rata credit for whatever is left of the...

Salsa by Good Citizen / Bon Citoyen
  • 108 Views
  • 3 replies
  • 0 Bravos

Resolved! My Ticket

Hi I asked for my payment history on Jan.14 as Urgent case but I haven't received anything so far.  Can you please please process my request ASAP?   My ticket # is xxxxxxxxxxxxxx.ThanksAnnie

Anne_liua by Great Neighbour / Super Voisin
  • 107 Views
  • 3 replies
  • 0 Bravos

Transfer unused credits to my other account

Hi, I have a couple of PM accounts. Unfortunately I need to port one out and the account has a credit balance. That is, I have paid more than required. Please can you transfer those credits to my other PM account?

Pureflames by Great Neighbour / Super Voisin
  • 108 Views
  • 3 replies
  • 0 Bravos

Need help understanding charge

Hi, my credit card statement shows a charge from Dec 25 from "PUBLIC MOBILE SELF-SER" for $23.00. Could Public Mobile customer support please help me understand what this charge was?

Lucy333 by Great Neighbour / Super Voisin
  • 154 Views
  • 5 replies
  • 0 Bravos

Resolved! Being Charged with no Access to Account

Hi,A few months ago, I helped a friend setting up a PM account using my credit card information. Now, he is overseas and we I am unable to access his account to remove my cc information. How can I stop my credit card from being charged?

rondee81 by Great Neighbour / Super Voisin
  • 130 Views
  • 4 replies
  • 0 Bravos

Refund for SIM/Voucher

It seems that I've made a mistake in attempting to switch to Public Mobile from Chatr.I purchased a SIM and a payment voucher but am now being told by CS_Agent that I can only activate with a credit card.How can I get a refund for the SIM and payment...

memccolm by Good Citizen / Bon Citoyen
  • 292 Views
  • 16 replies
  • 0 Bravos

Transaction record

I am still getting charged even though I am no longer with public mobile

EV67 by Great Neighbour / Super Voisin
  • 145 Views
  • 3 replies
  • 2 Bravos

Payment Date

I need my payment to come out on the 16th of every month or later like when I started!! My payments are coming out at different times which caused my phone to be suspended which should never happened if it was coming out the original day of the month...

Lynn2024 by Great Neighbour / Super Voisin
  • 104 Views
  • 2 replies
  • 1 Bravos
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