Community

Overcharged

I signed up for 55$ monthly with $20 off for 15 months and I was still billed $50. Why?

Plan did not change on renewal date

Anyone else have a problem with the Black Friday promotion of $40 with 15 gb ??? I clicked “Change plan on renewal date.” A few days after my renewal date I checked back and saw my plan was not changed and I was kept on my old plan.

How to cancel services and remove credit card

I turned off pre authorized payments, But I am looking into how to remove my credit card and cancel my services. Looking to reset this phone and sell it

Why am I unable to speak to a human

I need a phone number to call so I can speak to a sentient human being in a timely fashion who actually works for Public Mobile. How can I speak to a human being TODAY and not “within a day”? My issue is time sensitive and related to my account/payme...

Plan change

I recently changed my plan from $25/month to $50 because I wanted data. Then I seen you had a better plan for $5 a month more. I thought I would only have to pay the difference between plans. But I was charged 3 times. $25, then $50 then $55. This is...

I was billed for an incomplete activation.

I tried numerous times to activate the sim card only tobe billed for it without the activatio fully going through. How do I cancel this and get a refund?

Account has large amount of excess funds.

Hello,My accounts keeps getting credited every month with $60.00CAD under the name "3 Choices with Provincial Talk". My payment history in public mobile shows the last "Automatic Top-Up" was May 3rd 2022. The last debit on my credit card statement wa...

Request for order cancellation - no order number or email received

Hello! I tried to buy a sim card multiple times on Friday and again today but kept getting the message "Zip Code doesnt match shipping address" After enough attempts using my credit card and paypal I got frustrated and stopped trying. I decided to go...

Change plan on renewal date

  I opted to wait until renewal date (Nov 28) to automatically change to the $40 for 15 gig plan. The automatic payment went through for the cost of the plan but my old plan is still showing on the current plan page. I remember I did this for a previ...

Promo Code 20OFFMONTHLY got applied to reduce plan price to 35$ but payment still showing as 55$

I got this deal and it showed the discount. Now that it is showing the bill, it is not discounted. This is not good and there is no way to confirm or cancel this overcharge. I tried to access my account but it has been down formaintenance during this...

Discrepancy same phone # charging two plans simultaneously:

Hi Community:After upgrade my older plan My money taken two times for same number:Plan A : $ 48:59 expired my OLD plan same phone# ( including tax) Trans date : Oct 30/22Post date : Oct 31/22 Plan B : $45:20 upgraded my NEW plan same phone# now I am ...

Overpayment

I changed my plan and paid it today. I was not getting a confirmation of payment so tried 2 times more. Low and behold I 3 payments. Please refund the $86.00 overpayment.

Promo Code 20OFFMONTHLY got applied to reduce plan price to 35$ but payment still showing as 55$

I was on a plan of 15$I saw an offer on the PM's site about 55$ plan available for 35$ with a promo code.I checked with the sales rep as well (details below for reference)"[14:23] Carlos GuillermoAll you need to do is to log in to your self serve acc...

My service is cut & can't access account (URGENT HELP NEEDED)

Hi, My service has recently been cut off because of an expired credit card (missed payment because of it). I've tried to access my online account to change the credit card info but can't get access. I've resetted the password & it shows that it was d...

Adding data

How do I add data to plan once I have reached and passed my limit. As now I am passed 8 and I no longer have access to internet unless wifi enabled.

Why so difficult to sign in Many times not get in

I have chosen the wrong plan by mistake any way to refund or change my choice?

Is there no customer service representative for public mobile?

New Credit Card Information

How can I enter new credit card information for automatic payments for my account and my husbands account

Upcoming Bill after Promo Code applied

Hi community, I just applied the 20OFFMONTHLY promo for renewal from next cycle (I am changing to $55-20GB). After applying the promo code, when I checked my upcoming bill. It still shows $55+tax. It should be $35+tax. Do you know if this will change...

Mobile phone

I just added $25.00 to my phone why do I still only have 7 mins on it ? I should have more than that I never had this happen before

Updating payment screen

Does anyone know how I can get my payment screen to reflect my actual monthly statement. Since changing from a $25 to a $40 plan, my payment page still reflects my old information. I tried refreshing and clearing my cache but none of these work. My c...

Switched with autopay to new plan and it didn't work

Hi guys, I setup my plan to change for this period to the Thanksgiving deal(had paid for a different plan recently otherwise I would have changed right away) at the time which is $40 - 15GB 3x Rewards Unlimited Call/Txt. Today was the day for it to s...

Pausing My Phone Plan

Hi guys, I'm currently traveling for a few months. How exactly do I place my account in suspension to defer the next payment?

Refund

I switched carriers - I was just charged the quarterly payment, can this please be refunded?