Hello Community, On October 1, you may have received a text message incorrectly stating that the payment information on your account has expired or is outdated. We encourage you to visit My Account to verify the payment information on your account i...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have now been trying for days to update my payment info with a new bank card info. I go through the whole process of entering the new info and then get a message that it cannot be processed at this time. Then when I try to submit a ticket i just ge...
My service was suddenly suspended as of about an hour ago. I had no notice or warning or explanation.. just saw it stop working and have been trying to figure it out since. I'm guessing it's because today is the auto-renew date for my credit card, wh...
How long does it take to get a reply?
I am trying to pay with my visa debit card, and it keeps declining. There is money on there, i have put all the info correctly and i have saved the card on my account
I had fraudulent charges, so the bank suspended my card and is sending me a new one. However, the payment will be due before I get it. How can I arrange a payment until it gets here?
Im having trouble updating my payment info
I am showing as active on the website but have no service - my payment due today but hasn't come out and I it won't let me pay manually, tried to add 1gb of date and it took the money out and added to available funds but won't let me pay for it. I o...
Tried to log into public mobile account to update payment info, but forgotten account number. Not able to verify information to login.Need live customer service help!
My payment doesn't go through. I've tried two cards
Hi everyone!my sister’s pre auth payment got declined and she wanted to pay with different credit card. My sister already added the new credit card but I would like to know when PM will charge on the credit card. Is there any other option other than ...
I need to reset my 4 digit pin for calling *611 to pay my bill
Hi,Yesterday I paid for my phone plan. The transactions page shows the top up and shows the plan renewal but I still don't have an active subscription?What should I do? Pay twice and cancel the first transaction with the bank as fraud?
In the past i used a prepaid credit card to pay for my service. That doesn't work anymore. I think it is because it is on autopay. How do i just add fund to my account without using autopay?
Dear Public Mobile Team,I have been a loyal customer for over 4-5 years, partnering with your company for my cellphone services. Throughout this time, I’ve appreciated the service and reliability you provide, and I’ve also maintained my commitment to...
Hello Community, On October 1, you may have received a text message incorrectly stating that the payment information on your account has expired or is outdated. We encourage you to visit My Account to verify the payment information on your account i...
my account was not on auto-renew, and for some reason i did not get an email asking to pay. They suspended my service and after logging in the portal, I paid but the phone line is still suspended. its been 3 hours after i pay and i still cant make or...
My friend refer to me, but I did not received the credit $10.00
Hi! I no longer am a public mobile customer, I have switched to Rogers. Please cancel my account (deactive my subscription) and remove the credit card on file. Please do this ASAP.
I NEED A PIN NUMBER
I’m really angry about this. I lost my sim, change the number, but still have account with PM. Now I need to close my account, only because this service can’t stop the payment from credit card! It’s no place or person who can help! So, what I need to...
My elderly in-laws have a public account and can not access it.Their Credit Card expired and they need to update it with the new issue and expiry date. They had to create a second email for his account that they have never used. When they try to log ...
Public Mobile keeps sending me texts to update my credit card expiry date but I did it a couple weeks ago and on my account is shows the new expiry date. Why am I still getting these texts?Cheers
My mom’s phone plan didn’t auto-renew today, it’s saying her credit card has expired (which it has not). She went to the bank and they say her card is just fine. I tried manually paying on her account but it says “we’re not able to process your accou...
My autopay credit card was due to expire at the end of August. Mid-August, I updated the card details in my account. I received a text message on 1 September saying my credit card had expired (from 4013). I double checked and could only find referenc...
Hello,My credit card expired at the end of September. I received a new credit card and updated my information in my account (I have it set to auto-withdraw my payments each month), yet public mobile keeps texting me telling me the credit card on file...
I have submitted my new visa card number as my visa had expired. I sent the information and yet they continue to ask me for my new visa card number...why...
My & I got a text message saying our payment credit card has expired.I checked it twice and our card is not expired.Can you follow up on our behalf?
