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Forum Posts

Overcharged

I signed up for 55$ monthly with $20 off for 15 months and I was still billed $50. Why?

gweebie by Great Neighbour / Super Voisin
  • 36 Views
  • 3 replies
  • 0 Bravos

Plan did not change on renewal date

Anyone else have a problem with the Black Friday promotion of $40 with 15 gb ??? I clicked “Change plan on renewal date.” A few days after my renewal date I checked back and saw my plan was not changed and I was kept on my old plan.

Why am I unable to speak to a human

I need a phone number to call so I can speak to a sentient human being in a timely fashion who actually works for Public Mobile. How can I speak to a human being TODAY and not “within a day”? My issue is time sensitive and related to my account/payme...

miamia by Great Neighbour / Super Voisin
  • 153 Views
  • 12 replies
  • 2 Bravos

Resolved! Promo done incorrectly?

-(-20) = +20 ?Is this something I did wrong or something incorrectly coded? I doubt I would be the only person this would impact.

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jjb753 by Great Neighbour / Super Voisin
  • 125 Views
  • 6 replies
  • 1 Bravos

Plan change

I recently changed my plan from $25/month to $50 because I wanted data. Then I seen you had a better plan for $5 a month more. I thought I would only have to pay the difference between plans. But I was charged 3 times. $25, then $50 then $55. This is...

Rach2 by Great Neighbour / Super Voisin
  • 147 Views
  • 11 replies
  • 1 Bravos

I was billed for an incomplete activation.

I tried numerous times to activate the sim card only tobe billed for it without the activatio fully going through. How do I cancel this and get a refund?

zlh by Great Neighbour / Super Voisin
  • 73 Views
  • 3 replies
  • 0 Bravos

Account has large amount of excess funds.

Hello,My accounts keeps getting credited every month with $60.00CAD under the name "3 Choices with Provincial Talk". My payment history in public mobile shows the last "Automatic Top-Up" was May 3rd 2022. The last debit on my credit card statement wa...

unknownCoder by Good Citizen / Bon Citoyen
  • 109 Views
  • 10 replies
  • 1 Bravos

Change plan on renewal date

  I opted to wait until renewal date (Nov 28) to automatically change to the $40 for 15 gig plan. The automatic payment went through for the cost of the plan but my old plan is still showing on the current plan page. I remember I did this for a previ...

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WinterNights by Great Neighbour / Super Voisin
  • 74 Views
  • 2 replies
  • 0 Bravos

Discrepancy same phone # charging two plans simultaneously:

Hi Community:After upgrade my older plan My money taken two times for same number:Plan A : $ 48:59 expired my OLD plan same phone# ( including tax) Trans date : Oct 30/22Post date : Oct 31/22 Plan B : $45:20 upgraded my NEW plan same phone# now I am ...

KTThevan by Great Neighbour / Super Voisin
  • 43 Views
  • 1 replies
  • 0 Bravos

Overpayment

I changed my plan and paid it today. I was not getting a confirmation of payment so tried 2 times more. Low and behold I 3 payments. Please refund the $86.00 overpayment.

Ken-1 by Great Neighbour / Super Voisin
  • 36 Views
  • 2 replies
  • 0 Bravos

My service is cut & can't access account (URGENT HELP NEEDED)

Hi, My service has recently been cut off because of an expired credit card (missed payment because of it). I've tried to access my online account to change the credit card info but can't get access. I've resetted the password & it shows that it was d...

Jaspal1313 by Great Neighbour / Super Voisin
  • 42 Views
  • 3 replies
  • 0 Bravos

Adding data

How do I add data to plan once I have reached and passed my limit. As now I am passed 8 and I no longer have access to internet unless wifi enabled.

Albert12 by Great Neighbour / Super Voisin
  • 34 Views
  • 2 replies
  • 0 Bravos

Resolved! I don't have a public mobile number, but they charge me $439.57

Hi guys,I don't have public mobile, but my bank account sent me a notification that I was charged $439.57.I am on a fido account; fido told me they did not cooperate with public mobile.I don't even have a public mobile number, so I cannot send a tick...

BowenYao1 by Great Neighbour / Super Voisin
  • 133 Views
  • 13 replies
  • 0 Bravos

Resolved! I have not received the public card

I bought a public phone card on this website, it has been 20 days, and it still hasn't arrived, and they haven't given me a refund, I want to complain, what should I do? this is the order number: Order 314719 confirmedOrder 314720 confirmed

Finesse by Good Citizen / Bon Citoyen
  • 48 Views
  • 3 replies
  • 0 Bravos

New Credit Card Information

How can I enter new credit card information for automatic payments for my account and my husbands account

Pantle by Great Neighbour / Super Voisin
  • 26 Views
  • 2 replies
  • 0 Bravos

Upcoming Bill after Promo Code applied

Hi community, I just applied the 20OFFMONTHLY promo for renewal from next cycle (I am changing to $55-20GB). After applying the promo code, when I checked my upcoming bill. It still shows $55+tax. It should be $35+tax. Do you know if this will change...

Mobile phone

I just added $25.00 to my phone why do I still only have 7 mins on it ? I should have more than that I never had this happen before

DarDohl1963 by Great Neighbour / Super Voisin
  • 16 Views
  • 1 replies
  • 0 Bravos

Updating payment screen

Does anyone know how I can get my payment screen to reflect my actual monthly statement. Since changing from a $25 to a $40 plan, my payment page still reflects my old information. I tried refreshing and clearing my cache but none of these work. My c...

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nfarley36 by Great Neighbour / Super Voisin
  • 73 Views
  • 2 replies
  • 0 Bravos

Switched with autopay to new plan and it didn't work

Hi guys, I setup my plan to change for this period to the Thanksgiving deal(had paid for a different plan recently otherwise I would have changed right away) at the time which is $40 - 15GB 3x Rewards Unlimited Call/Txt. Today was the day for it to s...

Cryn by Good Citizen / Bon Citoyen
  • 81 Views
  • 6 replies
  • 0 Bravos

Pausing My Phone Plan

Hi guys, I'm currently traveling for a few months. How exactly do I place my account in suspension to defer the next payment?

Winning247 by Good Citizen / Bon Citoyen
  • 68 Views
  • 4 replies
  • 0 Bravos

Resolved! Why is my plan remaining at $40 for 5gb??

I remember having switched to $40 for 15gb but now I found it reverted to 5gb, am I being cheated? I also found a post from another user Solved: Existing Customer Can get $55 plan for $35 - Community (publicmobile.ca) I feel ripped off. Please help!

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coztex by Good Citizen / Bon Citoyen
  • 130 Views
  • 5 replies
  • 0 Bravos

Refund

I switched carriers - I was just charged the quarterly payment, can this please be refunded?

Synienai by Great Neighbour / Super Voisin
  • 79 Views
  • 3 replies
  • 0 Bravos

Resolved! Updated Visa card

I've updated my Visa card to my account and I thought it was also tied into my wife's account but she's lost her phone service for non-payment. I don't know where to find her account. I think we shared my email but it will only open my account.

RobV1 by Great Neighbour / Super Voisin
  • 76 Views
  • 4 replies
  • 0 Bravos
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