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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9569 Views
  • 104 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20288 Views
  • 180 replies
  • 24 Bravos

Resolved! Refund for double purchase

Hi ,I had just purchased 2 plans accidentally, is it possible to get a refund for it?-thanks, Segar 

Segar by Great Neighbour / Super Voisin
  • 47 Views
  • 4 replies
  • 0 Bravos

Update credit card

My old credit card was expired. I tried many times to change my new one on the website, but could not. always see the following:"Sorry, we’re not able to process this request at this time. Please try again later." Somebody can help?Thanks 

ymgca by Great Neighbour / Super Voisin
  • 57 Views
  • 4 replies
  • 1 Bravos

Need a tech please

I was instructed to ask for a tech because it says my sim card in invalid when I tried to reactivate my account.

Dylan13 by Good Citizen / Bon Citoyen
  • 102 Views
  • 9 replies
  • 1 Bravos

Cancelled subscription

Despite cancelling my subscription in December, my credit card was charged in both January and February. I would like a refund.

Adachi by Great Neighbour / Super Voisin
  • 43 Views
  • 2 replies
  • 0 Bravos

payment

I found my Subscription Usage on promotion is expired so I change my upcoming subscription but unfortunately my previous subsciption payment is autopay, hence I paid double on my subscitpition plans  which are $55 and  $40, can you refund autopay amo...

PSC1 by Great Neighbour / Super Voisin
  • 49 Views
  • 3 replies
  • 0 Bravos

Invoices

I am unable to access invoices further back than 90 days, I need all the invoices from the past 12 months. Where can I access and download those?

Dan46 by Great Neighbour / Super Voisin
  • 49 Views
  • 1 replies
  • 0 Bravos

stop auto payment

My subscription cycle is of 16feb and I have one public mobile subscription but my account got deducted 2nd time on 19feb which is not authorised by me. This also had happened last month and there wasnt an appropriate response from public mobile so i...

Jigaa by Good Citizen / Bon Citoyen
  • 82 Views
  • 3 replies
  • 0 Bravos

Subscription change

I just changed my subscription to the $15 plan, I bought a payment voucher and successfully added the nip, but I'm still unable to use my phone

Afeisha20 by Great Neighbour / Super Voisin
  • 69 Views
  • 1 replies
  • 0 Bravos

Add ons

Hi, I bought an add on (1GB) but when the data with my plan ran out, the add on never kicked in, so I had to buy it again. Was wondering if someone can help me get my money back because I don't see the 2GB in my Public Mobile account but I do see 2 t...

Oshann18 by Great Neighbour / Super Voisin
  • 129 Views
  • 5 replies
  • 0 Bravos

Resolved! Changing a plan in the middle of billing cycle?

Good evening everyone,If I were to change my plan in the middle of billing cycle, how does it work? Would I get some refund for the current month? A new bill month will start immediately. All data left on my current month will be wiped out? Thank you...

irisxiaolu1 by Great Neighbour / Super Voisin
  • 138 Views
  • 4 replies
  • 1 Bravos

Error Code: M.8701

I'd like to create a new account and order a SIM card. But, I got an activating error message with error code - M.8701. Could someone help me for it? Thanks.

Screenshot 2024-02-19 211409.png
ZaneCA by Great Neighbour / Super Voisin
  • 77 Views
  • 2 replies
  • 0 Bravos

Problem with the monthly package

I already paid the 15$ subscriptions last month, this month I found out that they cut the price of more than 15$, I really don’t know what happened and I need an explanation please.

Zohair by Great Neighbour / Super Voisin
  • 105 Views
  • 3 replies
  • 1 Bravos

Referral Code didn't work

I applied this referral code when activating a line but I didn't receive $10. ******update by Softech: Referral code removed

Mily by Great Neighbour / Super Voisin
  • 70 Views
  • 2 replies
  • 0 Bravos

how to change payment to a new card

Hello, and thank you for taking the time to help me.I received a new credit card and would like to switch to the new one, but I am having difficulty doing so. Please help me locate where on the app I should go to find the current credit card numbers ...

lilmamaKat by Great Neighbour / Super Voisin
  • 113 Views
  • 6 replies
  • 0 Bravos

Upgrading a plan on renewal date

I've just requesting an upgrade on my renewal date.  I paid the full amount of the monthly charge.  As yet I've not received any notification of my upgrade or payment.  How can I check that this upgrade will happen? Emily 

EC6 by Great Neighbour / Super Voisin
  • 129 Views
  • 6 replies
  • 0 Bravos

Cancel the phone plans

how can I cancel the phone plan? Public mobile suggests to buy their plans and I didn't even see the "payment" tab to cancel the plan. 

QueAnhMai by Good Citizen / Bon Citoyen
  • 247 Views
  • 11 replies
  • 1 Bravos

double charge

2 nights ago, i tried to renew my plan and in the process i decided to change my subscription to the $39.00/ MONTH with 30GB Data at 4G Speed. When i put in my banking details and enter, it said the payment did not go through and there was a problem ...

jaiy by Great Neighbour / Super Voisin
  • 102 Views
  • 3 replies
  • 0 Bravos

Insufficient Funds

Hello,My account appears to be suspended as my data and phone stopped working.  I had insufficient funds in my account yesterday when the payment was attempted to be taken for the next month.  The money is there now but I cannot figure out to get the...

EG15 by Great Neighbour / Super Voisin
  • 135 Views
  • 8 replies
  • 0 Bravos

Account Subscription adjustment

Hello,I am contacting you regarding my recent activation of this account and subscription change. At the time of creation, the 1-month option was selected, but it was meant to be for 3 months. I updated my subscription earlier today and want to ensur...

Resolved! Cost of international roaming in china

Any idea what’s the roaming cost in China, going to be stay in China for one year for job reason. Considering if I need to pause my account to keep my number or cancel subscription. Also want to know if there’s any good roaming plan?

Yanyu_zou by Good Citizen / Bon Citoyen
  • 177 Views
  • 4 replies
  • 1 Bravos

Resolved! No phone service

I had to cancel my credit card due to fraud and as a result missed a payment.  My service is cut off and I cannot make a payment on a new credit card using 611#.  I also cannot get into my account and the message is:  unknown request error.This is ex...

Flanado by Great Neighbour / Super Voisin
  • 143 Views
  • 4 replies
  • 0 Bravos
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