Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 40532 Views
  • 152 replies
  • 39 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 51017 Views
  • 182 replies
  • 30 Bravos

Credit card update window malfunctioning

Trying to update credit card info but app and website not functioning correctly.On website, only the postal code box allows me to enter data. The app just flips back to log in window after I log in. Total time waster for simplest thing

KenMav by Great Neighbour / Super Voisin
  • 48 Views
  • 2 replies
  • 1 Bravos

Double charge

I ran out of data on the 6 or 7th of July, and my subscription was supposed to renew on the 11th, but I decided to renew it ahead on the 8th cause i needed data, but the plan was not renewed, and I was charged again on the 11th. I had some money in f...

Aishat1 by Great Neighbour / Super Voisin
  • 58 Views
  • 3 replies
  • 0 Bravos

Rewards for Subsrciption

I refer this new subsrciption plan to my spouse and please advise when I see that reward for referring and when will my spouse see the referring $10 rewards, thanks,

Ggk by Good Citizen / Bon Citoyen
  • 68 Views
  • 3 replies
  • 0 Bravos

subscribe a new plan

my subscription just renewed on July 10 and I would like to upgrade my subscription, do I need to pay in full for the new subscription or can I get pro-rated for the new one,please advise?Thanks,

Ri_ya by Great Neighbour / Super Voisin
  • 64 Views
  • 6 replies
  • 0 Bravos

how to reactivate account due to non-payment

Phone was cut off due to a credit card error, calling *611, says cannot use, to due it being a non existing number, even though it prompts me to use it to update the missed payment..So phone cannot call *611. 

flashgg11 by Great Neighbour / Super Voisin
  • 137 Views
  • 8 replies
  • 0 Bravos

subscription and paymant

My subscription recently ended. My credit card had a good expiration date, and I paid well by automatic transfer every month, but I don't understand why this happened. I tried to pay my bills manually on the homepage, but I keep getting errors. I als...

Jenny03 by Great Neighbour / Super Voisin
  • 86 Views
  • 2 replies
  • 0 Bravos

I have 2 accounts, problem logging into second

I have had a public account for quite a while. Got my wife's phone ported over to public in March. I'm using the same credit card for both. Con only log in to the original account, (both app and online). I changed to new credit card on this app but w...

PnoDiddy by Good Citizen / Bon Citoyen
  • 87 Views
  • 4 replies
  • 0 Bravos

Payment failed

Cannot process payment, my subscription is paused. Have tried numerous different cards, all of which say "Sorry, we're not able to process your payment at this time. Please try again later."Out of cell service right now this is infuriating. 

ehaque by Great Neighbour / Super Voisin
  • 87 Views
  • 3 replies
  • 0 Bravos

E-Sim Transfer under 15 days.

If I buy an E-Sim for $5 on the app. How do I assure I can get a reimbursement for the $5? I bought a new phone under 3 days after getting a new e-sim for my current phone. 

GAnsari by Great Neighbour / Super Voisin
  • 94 Views
  • 3 replies
  • 0 Bravos

Where to find top-up vouchers in Halifax, NS?

I’m currently visiting Halifax from Ontario and I need to top up my phone. I usually top up my phone with my credit card but I’d like to top up early with a voucher. I was wondering if anybody knows the best place to purchase a Public Mobile top-up v...

bobca420 by Good Citizen / Bon Citoyen
  • 110 Views
  • 3 replies
  • 0 Bravos

Request for Refund and Assistance with Account Activation

Hello,I subscribed today and was charged approximately $28, even though my account was not yet active. While attempting to activate my account, I was redirected to the subscription page, where I noticed a better plan than the one I initially chose. S...

Laura_Chukha by Great Neighbour / Super Voisin
  • 150 Views
  • 7 replies
  • 0 Bravos

Fraud ALERT

My bank got me to cancel my credit cards due to fraud. New credit cards should come by July 16th. How do I notify public Mobile of this because they're asking for a payment today of July 12th.

MaryDavis492 by Great Neighbour / Super Voisin
  • 86 Views
  • 3 replies
  • 0 Bravos

Can not make payment because can't update my card

For the last few days I have tried to make payment since my card expire date has changed. My last day to update card info (payment info) was July 6th 2025, I started trying to update card info on the 8th. But every time I try to update I get error :n...

Siddius by Great Neighbour / Super Voisin
  • 74 Views
  • 3 replies
  • 0 Bravos

Unable to change subscription

HelloI am managing 3 different accounts for different members of my family and this week I started changing the default subscription they all had (3 different login name, same credit card on the 3 accounts). No problem for the 2 first ones, did it vi...

EricL3 by Great Neighbour / Super Voisin
  • 119 Views
  • 4 replies
  • 0 Bravos

Resolved! Referral Code issue

Hello everyoneI am new here, and just switched from Fido to Public mobile. On YouTube I was provided a referral code when signing up. When I was setting up and providing information, on the screen it never indicated to put a referral code. Is it too ...

Mary_S44 by Great Neighbour / Super Voisin
  • 92 Views
  • 2 replies
  • 0 Bravos

CS_Agent

Hello thereI have beed trying to py for my subscription with my debir card but everytime i input all my details a message pops up saying credit card validation failed try again or try another cardplease helpxxxxxxxxxxxxxxxxxxxxxxGabriel xxxxxx

Gavriel_ by Great Neighbour / Super Voisin
  • 74 Views
  • 1 replies
  • 0 Bravos

Change auto payment method

I had registered with auto payment and I lost my debit card . Since I was on holiday overseas, I forgot to update my new card in My account before my subscription payment due date and now that is one month over due, I log into my account to update pa...

Mylan by Great Neighbour / Super Voisin
  • 116 Views
  • 4 replies
  • 0 Bravos

Impossible to access my account

Hi, I received a texto telling me than my credit card will expire in 30 days. So I need to change it on my payment method, but I'm unable to access to my account. When I try to login, I'm asked to finish my registration ? But I have an account, so wh...

6zoliver6 by Great Neighbour / Super Voisin
  • 98 Views
  • 3 replies
  • 0 Bravos

Resolved! PLS HELP: Payment Vouchers not Showing Up

I loaded $30 (image 1), and it says "payment successful" (image 2), but when I go back to the homepage, it still says I only have $9 (what I had already left over from this month's payment) so nothing loaded (image 3).How can I resolve this?? Please ...

WindyOrbits_0-1752069781958.png WindyOrbits_1-1752069835954.png WindyOrbits_2-1752069875690.png
WindyOrbits by Good Citizen / Bon Citoyen
  • 251 Views
  • 12 replies
  • 0 Bravos

Updating Payment Information

I'm trying to update payment information. I want to use my company credit cared to pay my PM bill but it keeps declining it, I think because the card name (the company) doesn't match my name in the system. Do you guys have any suggestions?Thanks

Tyeeonline by Great Neighbour / Super Voisin
  • 89 Views
  • 3 replies
  • 0 Bravos

linking phone number to my account

Good afternoon,When I log into My Account it does not list my phone number under profile. When I attempt to update my phone number I get a message telling me that the this number is already linked to an Ever Safe account. I need assistance in getting...

B_Pick by Great Neighbour / Super Voisin
  • 76 Views
  • 3 replies
  • 0 Bravos

No Money In Account

Hello, Just signed up and I am getting the message my subscription expired.  I just paid 42.00 for the plan and haven't had it even an hour and it's asking for another payment.  I am willing to pay again but I want a refund for the first payment.

Dave441 by Great Neighbour / Super Voisin
  • 92 Views
  • 3 replies
  • 0 Bravos

My account

When I log in it goes to a page that says "let's activate your account" I did start a new subscription but as soon as I paid they locked the account and removed all of my settings. I can not activate anything to cancel this transaction because I can'...

KarenGrixti by Great Neighbour / Super Voisin
  • 90 Views
  • 3 replies
  • 0 Bravos

Resolved! My Plan

Hello Everyone…I wanted to view my current plan but I can’t find it.  Under Subscriptions, I see that I’m on the $15/month plan, which originally, was correct, BUT when PM switched from the old Rewards program to the new one, I was down to paying $9/...

Griffyn1 by Great Citizen / Super Citoyen
  • 235 Views
  • 10 replies
  • 0 Bravos

i paid a subscription too soon

hey! i saw you guys had an offer saying it was 34CAD a month with 60gb with it and i thought it was fantastic, i was previously on a 28$/25gb plan, and so when i decided to change plans, i wanted to finish my old plan first, so i thought  my new plan...

playstation5 by Great Neighbour / Super Voisin
  • 109 Views
  • 3 replies
  • 0 Bravos

Activating a service

unable to continue past payment method. tried with Mastercard & VISA error message: Payment Failed! Please try again or use a different payment method.

Cormss by Great Neighbour / Super Voisin
  • 117 Views
  • 3 replies
  • 0 Bravos
Labels
Need Help? Let's chat.