I just came back from another country and tried to activate my account. I first activate and applied for auto payment. then boom! The payment is duplicated.Just wanted to cancel the one, not auto payment. What I should do?! I think I entered only cre...
My visa debit transaction won’t be processed and I can’t top up my funds
I’m trying to top up with a couture and it’s not being accepted online I’m out of country so *611 isn’t working
I mistakenly added a US data add on how can I redeem my money?
Why did my $10 plan disappeared. Its now $15. Please advice.
I want to desactive the Autopay Option
I need to retrieve a second payment i made by mistake
I was travelling to the US so I purchased a more inclusive plan with more data, calling and texting until I got there and realized that none of it was valid if I didn't pay for roaming. I bought top-ups so I was charged $22.40 on June 21, but I was a...
Does not allow me to update my credit card info
Frustrated tried for 3days.
I got message from public mobile that my registered credit card is going to expire soon. I tried to update my credit card, there's literately no place to do that. I tried to remove the card and add it back with the new expiration date and CVV, the we...
Hello. I just found that my kid played with my phone and added a bunch of minutes that I don't need. I there a way to get the payments reversed?Thanks.
Hello.Why do I get this message after the renewal date and have to add more minutes? Thanks.
I had my phone stolen then suspended my account until I received a new phone and sim. When I reactivated the account and changed the sim I was billed in full without the rewards I had been receiving for several years. What should I do?
I changed my bank account for autopay and I am paying usually around $12 however I got charged for$16.
it seems access to my account, which is paid up til July 7 has been disabled. How can i access my account on line to disable bililng???
Need help reactivating my account
hello, I am attaching this receipt I kept getting for 2 days now... can you please give me a clear answer
I charged twice for my monthly top up, how do I get my money back
I was trying to pay a bill and it just added money to my account and would not allow me to use my balance to pay bill. I had to make another payment now I want to retrieve my balance.
Overcharged
why is my account is suspended
Hey, I just issued a payment due for today and got charged twice. Is there a way to get refunded for this bug in the system? Thank you.
So I had to jump through the hoops to re-activate my account after Autopay did not accept my credit card. I removed and added the same card! Now my data is STILL not working even though the payment has been accepted. So frustrating, how long do I nee...
I try to pay my amount du but the payment process won't go through. I checked with my bank and everything was fine. So I went and check out on the community if there was a similar issue that has been resolved and read that Public Mobile does block cr...
I've been using Public Mobile for years, and I got a 95% data usage.I look into my account, and I've only used about 500mb looking at my history, and I have a 5GB plan.It looks like it has been using my 2GB Christmas bonus.I tried to look at my plan ...
Hi, Payment due on 07/01. Tried to make a payment today (06/29). Says you have enough funds ($3). Not able to add money. I do recharging from my laptop. Planning a trip, away from home & not carrying laptop. How to recharge, please? Thanks.
Since I changed the company from Public Mobile to Fido on Monday , I can no longer log in to my Public Mobile account. Therefore, how can I cancel my information/account on Public Mobile and my credit card automatic payment? I don't want this busines...
My account has been suspended because Public could not take funds from my master card. I have talked AT LENGTH with master card and there is nothing wrong on their end. I was issued a new card but all auto debits continue regardless. I have not had m...
I have a new visa credit card same number just a new expiry date, could not access *611 as my phone is disabled
