my bill is overcharged

[Clarencewu]

my bills didn't reflect the credits of referral and autopay recently. How can I get them back?

[TheSterlinger]

@Clarencewu  this is the new normal as of May 2024, Public Mobile has discontinued the autopay and previous discounts. 

Now you pay in full each month. Then you are given 5% back in points.

Unfortunately,  this is not overcharged and cannot be given back. You should have received communication via text and email in March advising of the upcoming changes.

[hTideGnow]

HI @Clarencewu 

you were wondering where the autopay/loyalty discount/friend rewards gone?   PM has ended that old system and moved everyone to the new Public Points!!

So, now you have to pay full price first and PM will give you back points after.  Instead of loyalty rewards monthly, you get 10 points per year on your anniversary date with Public Mobile.  Instead of $2 autopay discount, you get 5% of your plan in points.  

And the points are useful to reduce the bill. After you got 15+ points, you will go to rewards site to redeem 15 points for $15 bill credit