Community

I need help downloading an e sim

I need help downloading an e sim. I accidentally activated it on an another device then deleted. I need help putting on my device please

Setup configuration

Transfer number to another provider

2 days ago, I tried to transfer my number to another provider (Fizz). It didn't go through right away; instead, Fizz emailed me and said "Your current mobile provider just informed us they need a bit more time to process your request to transfer". So...

Subscribing

Is there any way to activate a sim card without having the app? Can a customer service agent do it for me?

Payment

Why was I charged $58.75 on June 19,2024 and $30.46 on June 24,2024?

Sim card hasn't come in 7 working days can I still switch to an esim instead of waiting?

How to transfer # from my current provider

How to transfer # from current provider and how does public mobile account activate date ?

activate new account

i activate a accoutn and pay for it but now it say to pay again i just got the sim card and it said to activate it ont he app

Roaming outside US and Canada

Hi,My family is traveling to Asia Pacific next month, we have 3 public Mobile line, anyone knows if I can still receive SMS abroad?Thanks.

Complete Mess Activating

So I had purchased the service last night, everything installed okay. Shows my number on the service, now 12 hours later, my current Sasktel phone plan is still the only one that works and my number was obviously not transferred. Public Mobile eSIM d...

Subscription and Payment

Hello,I need help to change my subscription and update my payment method.

90-Day subscription Plan

50GB Data within Canada and the US at 5G Speed 34/month, 90-Day subscription Plan, 1) It means I can't cancel this contract until after 90 days?  2) Do I get a total of 50G in 90 days, or 150G in 90 days?

Locked out still

Still locked out, even over night....

Sudden change in fees for the same plan!!!

I had a monthly payment of 20,7 CA$. Suddenly, the payment changes to 27.59 CA$ for the same plan!!! Please, I request to come back to my previous monthly payment of 20.7 CA$.

Suspended service

My phone is not working for last 3 days. I talked to Gaby yesterday (in Community) I had ticket (Ticket ID:405554-172) and was told that I needed a voucher for $30. for a payment in April. I got it, and Gaby said that she submitted my voucher to the ...

Rewards

When I go to look at my rewards page all I get is a blank screen.  I have waited up to 5 mins with no response.  Do I need to do something else besides clicking on the link?

The community seems very helpful, but why are Public Mobile's agents so terrible?

The community seems very helpful, but why are Public Mobile's agents so terrible?Please share your experiences so we can pass them on to Public Mobile's staff. Your feedback can help them improve their service by understanding what needs attention.Ha...

Vacation mode

I would like to put my phone into a vacation mode for two month. How can I do that?

About my payment method

I transferred my phone number to another company today. So I will not receive any charge from next month, isn't it? I set up automatic pay when I used public mobile. Thank you so much.

Not connecting to data

I have 100mbs of data, my phone won't connect to internet via data and I've only used 42 mbs

Physical SIM to E-SIM for someone who switches between smart phone and "dumb" phone...

Hello good people of the Public Mobile universe,I have two phones, and I switch my SIM between them. I typically use my "dumb" phone (a Punk MP02) during the week, and on the weekend I use my iPhone. My iPhone 8 died, so I got an iPhone 13 Mini, not ...

Data

My new cycle started on June 22. But my data has been used 100mb, I didn’t use that much 

Changing subscription - $29 for 40Gb

I'm currently on a $19 per month 90 day subscription however I have decided that I need more data. I would like to change to the $29 per month subscription however there is a difference in the amount of data when I try to upgrade. On the website it o...

My wife's phone just got stolen. I need to freeze her account for her.

How do I do this? There doesn't appear to be any emergency number to call. I keep on getting redirected to a login screen she doesn't know the password for and MFA goes to the stolen phone.

APN setting disappear after rebooting. And no service available therefore.

Every time I reboot my phone, the APN setting will just disappear, and I have to type in them again and again and again. When the APN setting is gone, there are signal bars showing, but there is no service available. 

I want to buy a landline number as my cell number

I am an existing public mobile client for years and my family is getting rid of the old landline. I want to swap my current number and use the old landline number as my cell number instead. The landline is with Fido and I’m not sure how to initiate t...

SIM card

I’ve been waiting for my SIM card since June 15th it’s been close to 10 days, when could I expect it?Am I getting charged from the day I signed up or from the time I will activate my physical sim?please advise