Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
it says that my account was created, and the payment was taken successfully, but yet for some reason, it said it was unable to complete activating my Sim Card if you're able to help in doing that, I would appreciate it
I just started subscribing a plan with eSIM. While activating the eSIM by following the steps instructed, it shows error message at the end of the installation process, saying eSIM failed to be installed.I tried to submit a ticket in Public Mobile cu...
Hi, I am having an issue with my eSIM it installs correctly and shows Public Mobile under cellular, but my phone is stuck on SOS and won’t connect to the network. I’ve already tried resetting network settings, manually selecting Public Mobile netwo...
I tried to switch to public mobile from Koodo but my account won’t activate. Any ideas for what I need to do? I went through the whole activation process and my Koodo account is inactive.
Hi, sorry for opening up a old thread but I am currently trying to port my number out from Kini however there is no accout number provided. How did you manage to port your number to Public?
Last month, the bill was $25.99 and this month it's $28.25. Can Public Mobile randomly increase their prices whenever .. ? edited by computergeek541: changed category (discussion isn't related to Community)
Friend of mine lost his physical SIM card on his international trips. What to do if someone lost access to 2FA text and email code? How can I get access of PM account?your help will be much appreciated.
My plan was suppose to auto renew as per usual on April 7th,however it didn't,so I made a payment through 611 as I don't have online access ...the money is on the account but no option to pick a plan,and my previous plan seems to have been removed fr...
Public Mobile keeps sending me an EverSafe ID code via text to a non-working tel number instead of my email.I made a mistake while setting my account to transfer my old tel# to my public mobile SIM, which is currently not in service. I tried everythi...
I have 2 numbers but one number I have ported to other network. How can I get refund or transfer to other number ? basically pro rated charges. Do I need to call or inform someone?
I can make some calls. Other calls are dropped, or my phone says that I'm not registered on the network. There doesn't seem to be a problem receiving calls, and there are no issues texting.
OK so I’m at a loss I want to set my plan up get my phone activated they said that my plan was paid for my Sim chip was paid for that it would take two days to get here for my Sim chip it’s been four days the money came out of my account I did not re...
I had an account with an old number, I didn't;t use it for a year as I moved out of the country. When I returned I opened a new account and got a new number. I no longer have access to the old number. To log into my account it is sending. code to the...
