Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I can't access my account. It just cycles back to confirmation of the phone number
Every time I've log in over the past year (ish), I'm told that my saved in google password is incorrect...cross verified as correct with written informationI change my password and save the new one to google and to paperI go to log in again and surpr...
Hi there I’m going to be out of the country in Mexico this Christmas while I have an important call with my doctor who is based in Canada where I currently live. My question is, do I need to purchase add on services for my trip or will I be charge an...
I am reading about the fabulous contests PM has had….in the past. I am wondering if there are any plans for Contests soon? With Black Friday sales and new users joining it may be a fun way to welcome’ the newbies too!
I upgraded to the $35.00 Black Fridays plan which was suppose to go in effect on my new billing date of Dec 2nd. It didn't.
Why do I keep getting payment failures? The website shows "Payment Failed! Please try again or use a different payment method".. But my card is an RBC credit card and I can pay successfully otherwhere else.
I am looking for my account number
Also please comment if this has happened to you aswell.Subject: Escalation Request – Ongoing Network Issue and Unhelpful Resolution LinksHello,I am experiencing a persistent network issue that began 4 weeks ago. Despite my efforts to troubleshoot and...
The activation procedure has been horrific, with no help available, so I want to cancel it. I submitted a ticket days ago, but noone has contacted me back. They signed me up no problem, but now I am left in a black hole with no options but you folks....
Bought a 10Gb esim for our Mexico trip.We are on Rogers. I disabled my Rogers sim and my esim is active.I can make ane receive calls but no data.Any ideas what setting I might be missing?I have an S23 ultra..
My wife and I are both on Public Mobile. She has a Motorola G Play phone which has worked fine for the last year but all of a sudden a couple of days ago, she cannot connect to apps that require cell data, when she is not connected to the internet. F...
Can I add one more line (new number) under my account and also use my refer code as well?
My subscription renewed on November 26 th, for 6gb. In 2 days all data has runned out . I didn't do anything extravagant. I don't want just to upgrade my plan because it doesn't make sense to use all this data in 2 days . i have used same amount of d...
What happens if I use more data than I pay for in a month. Does it quit, slow down, or do I get charged more.
where are thr activation instructions? how do i keep my existing phone number?
Hello,I have a Samsung S21 FE 5G, and recently switched carriers to PM. I signed up for a $29 10gig 5G plan, but I see I do not actually get 5G, only 4G or LTE.Since it looks like PM doesn't support my phone, I want to switch mmto the promo that is $...
Hi, I'm trying to port my number to Freedom and it seems like I'm getting an error with my account number issue. I have tried both the 1000000**** number and the one without with no success. Can you please tell me what I'm doing wrong?
I am wanting to join Public Mobility. I see that there is a Can/US/Mex plan. 50GB for $35. I got to the place where I have to pay and it shows $39/mo.
I recently became a public mobile Customer, when i activated my account with public mobile I was not able to transfer my number over so I chose the option of taking a new number. Now that I am on the public mobile network, who or how will my old cell...
Anyone else have charges to their credit card on file when not subscribed? Anyone complain to the CRTC?I am getting nowhere with the CS_Agents. One was helpful and the next person just gaslit me. A payment was taken when I was out of the country and ...
Having the same issue.. what was the solution ?
I moved to a different service provider at the end of November. Please refund Dec 2024 payment, cancel my account and cancel all future payments. Thank you.
got talked into another company plan yesterday, cancelled right away now need to redo everything with Public Mobile. How do I get a sim card? Can I purchase at a store or does it have to be online?
charged for service even though i did a port out, need refund
I switched to Fido on December 1st, but Public Mobile still charged me for December. How can I get a refund? I couldn’t find any contact number to reach them.
Why can't I access my data
I can't get into the payment section of MY Account to update my credit card information and now have no cell plan.Once i go to My Account I am only given the options of resume activation or go to Login page. I can't get to Payment to change my credi...
Anyone received email from PM.Koodoo's rolling out the red carpet for PM customers. New phone? Yes. Plan perks? Yes. Exclusive offer? Triple yes! As a Public Mobile customer, you're eligible for exclusive Koodo offers. Switch to Koodo and choose fro...
Hey,I am planning to go to US and Mexico soon, so I saw the Black Friday deal, so I bought it. The Plan claimed: Unlimited Canada, US and Mexico-wide minutes + 50GB Data within Canada, the US and Mexico at 5G Speed.As it says "WITHIN", does it mean i...
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