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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 3215 Views
  • 61 replies
  • 15 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 11995 Views
  • 170 replies
  • 18 Bravos

Joining public

I signed up today and ordered a SIM card while registering, the SIM card is expected to arrive next week.Is my billing date today or when I activate my SIM card?In other words… am I paying for service while waiting for my SIM card to arrive?

Z8 by Great Neighbour / Super Voisin
  • 86 Views
  • 4 replies
  • 0 Bravos

issue with contacting a number

when I call my son it will ring once or twice then drop off.  He has to call me back and sometimes when he does his phone says my number is not in service.  Other people my phone phases in and out not sure if related.

sherri12 by Good Citizen / Bon Citoyen
  • 143 Views
  • 4 replies
  • 0 Bravos

@CS_Agent in our Community

@CS_Agent in our CommunityIm not able to download the app. Ive tried twice to subscribe for esim.  I have been charged twice on my Crédit card!!! And now i have no line!!!!S.o.S

Edoardo by Great Neighbour / Super Voisin
  • 90 Views
  • 3 replies
  • 0 Bravos

New sim ordered online but not delivered

Hi - I ordered a sim online for my boyfriend about 5 weeks ago and it was never received. Any ideas how to follow up on this as I’m having zero luck with the bot.I paid for the sim using my credit card but gave his email address which he would have u...

Scp1231 by Great Neighbour / Super Voisin
  • 113 Views
  • 3 replies
  • 0 Bravos

Purchase phones?

Does anyone know if Public Mobile still sells reconditioned phones?  I have bought one before from them, but do not see the option anymore.Thanks. 

DJohnson9797 by Great Neighbour / Super Voisin
  • 170 Views
  • 3 replies
  • 0 Bravos

Talk and Data not working

When a local phone tries to call my phone they get the following prompt sorry phone cannot be completed. plan does not included US roaming plan. Please visit publicmobile.ca. Sorry the customer you are trying to reach is unavailable. Please call agai...

Jassy by Great Neighbour / Super Voisin
  • 148 Views
  • 4 replies
  • 0 Bravos

not receiving sim card

hi,it says 2 business days to receive the sim card, but it's been more than a week now. My service should be 1 month but is actually less than 3 weeks. I want to change the option to pick up in person. But I don't want to pay another 10 dollars for t...

Wendy2264 by Good Citizen / Bon Citoyen
  • 134 Views
  • 7 replies
  • 0 Bravos

Missing rewards on 90 day subscription

I have a total rewards of $7/month. I'd like to change to the 90 day subscription but I only see $7 off when it should be $21 off for 3 month.I read some other posts and I see the logic that if the discount is not "front loaded," the first 90 day sub...

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vancouver604 by Great Neighbour / Super Voisin
  • 414 Views
  • 5 replies
  • 3 Bravos

subject

my data wont work and i cant sign into my account it keeps saying unautorized. 

Marcodesanto by Good Citizen / Bon Citoyen
  • 150 Views
  • 4 replies
  • 0 Bravos

Data not working

My data is suddenly not working in Edmonton alberta. Looks like I can call and receive texts still. I tried to submit a ticket but it just brings up an error page. I'm getting a message from my phone saying I need to sign into public mobile network. ...

Cole90154 by Great Neighbour / Super Voisin
  • 121 Views
  • 5 replies
  • 1 Bravos

Data just stopped working

First my Teksavvy internet went down throughout Ontario so I had to use my phone data which randomly stopped.  Payment had just been made and I hav 19gb free.

RJwillis by Great Neighbour / Super Voisin
  • 83 Views
  • 1 replies
  • 1 Bravos

Data not working

It appears my data suddenly stopped working. I can still make and receive phone calls. Not sure where the issue lies but please advise.Regards,Mike Giampa

Schemo by Great Neighbour / Super Voisin
  • 136 Views
  • 5 replies
  • 1 Bravos

Resolved! Public mobile suspended me using my data plan

Okay. My landlord's WIFI is terrible so I subscribed 20GB plan on Public Mobile and use the internet by connecting my laptop with a hotspot. I used my plan like this about 2 months ago. Today, public mobile suspended me from using the data network on...

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RickyLee by Good Citizen / Bon Citoyen
  • 313 Views
  • 4 replies
  • 2 Bravos

Lost data network access

My phone just suddenly shows can't connect to public Mobile network. Looks like I still have normal calling texting access but no data. Not sure whats wrong with it. 

Jw604 by Great Neighbour / Super Voisin
  • 156 Views
  • 6 replies
  • 3 Bravos

Hotspot

Why can’t I get someone to connect to my hotspot when I have used up my monthly data but I have multiple data add-ons that I redeemed with points and I can use that in my phone just fine?

Ethan222 by Great Neighbour / Super Voisin
  • 75 Views
  • 1 replies
  • 0 Bravos

Resolved! Out of country

EVERSAFE IS A GIANT WASTE OF MY TIMEHOW AMI SUPPOSE TO LOG IN TO MY ACCOUNT WHEN I CANT RECEIVE A 6 DIG VERIF CODE?????????? WHO IS THE SHORT SIGHTED TERD TO DESIGN THIS SYSTEM? I NEED TO CHANGE MY PLAN FROM OUTSIDE THE COUNTRY. WHY CANT A CODE BE EM...

Jimbowhy by Great Neighbour / Super Voisin
  • 135 Views
  • 2 replies
  • 1 Bravos

Resolved! Setting up Sim on ipad to use data

I’m trying to set my iPad with sim (so I can get data) and pm wants me to verify my identity with a code they sent To my new phone number I just set up with pm. I can’t check the number on my iPad. What should I do? Also I don’t know how to access my...

Lettucebeet by Great Neighbour / Super Voisin
  • 171 Views
  • 3 replies
  • 0 Bravos

Resolved! No sim

I have had my phone for about two years now, and all of a sudden it’s started saying no sim out of nowhere, and I have to take it out and put it back in to get it to work again. I keep getting an error code when trying to contact costumer service. 

Maeve by Great Neighbour / Super Voisin
  • 141 Views
  • 5 replies
  • 0 Bravos

Resolved! ZTE MF279T for PM data plan

I want to use ethernet to connect to my PM data plan. It seems like a ZTE MF279T will work. Any ideas?

No2 by Great Citizen / Super Citoyen
  • 166 Views
  • 7 replies
  • 0 Bravos

Resolved! International text messaging

Hello,Can someone please clarify what "International text messaging" means in the plans?Does it mean texting from Canada to a foreign country (USA for example), or does it mean you're able to text IN that country? I'm in the USA right now, wondering ...

Jcroteau1 by Great Neighbour / Super Voisin
  • 157 Views
  • 3 replies
  • 0 Bravos

Resolved! How to get old username back?

So..my email in past was attached to JB456.....used to just use username and password to log in. Clearly haven't been on here for likely over a year.. the other day I had to make a post as I am out of country and when trying to sign in it only asked ...

Anonymous by Not applicable
  • 182 Views
  • 8 replies
  • 0 Bravos

Resolved! Account locked

Hi, my account is locked, I need to change a credit card.

Franck22 by Great Neighbour / Super Voisin
  • 210 Views
  • 6 replies
  • 0 Bravos

Resolved! phone/phablet

lte Tablet is compatible to use as phone on network? have vision problems need larger screen, touch area.

Nowan by Good Citizen / Bon Citoyen
  • 777 Views
  • 23 replies
  • 0 Bravos

Resolved! 30GB $44 promo plan

New subscriber. Can only get 30GB $44 promo plan. How to get $39/month with a 90-day subscription?Subscribe to a 30GB $44 promo plan and pay $39/month with a 90-day subscription. Offer ends June 19**

No2 by Great Citizen / Super Citoyen
  • 400 Views
  • 30 replies
  • 0 Bravos
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