04-28-2026 05:30 PM
I can’t make or receive calls or texts
05-01-2026 10:39 AM
hi @Donna2012
still not able to make calls? how about data?
ask PM support agent to refresh the account for you. You can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
05-01-2026 10:36 AM
I have the IPhone 11 I’m in Ontario and yes I removed the old sim
04-28-2026 06:31 PM
@Donna2012 new activation? Did you remove old sim card or disable old esim?
Existing subscriber? What phone do you have? Which province you are at?
