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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12131 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 23043 Views
  • 183 replies
  • 25 Bravos

Resolved! Unsolicited Attachments in Google Messages

In Google Messages, known contacts are sending what appear to be stand-alone attachments that have a download icon and read "HH:MM pm - Tap to download".  But, these contacts tell me they're not sending attachments to me.  I haven't opened any of the...

jaylong by Great Neighbour / Super Voisin
  • 386 Views
  • 4 replies
  • 0 Bravos

unregistered PHYSICAL SIM after removing eSIM

Hello, Looking for some advice on removing a second eSIM then my physical SIM now says unregistered SIM and my has zero network, I cannot dial out or send text message and.go.on the internet. Any help would be greatly appreciated. Thanks. 

Meekohontas by Great Neighbour / Super Voisin
  • 196 Views
  • 4 replies
  • 0 Bravos

confirm identity on new phone - failure

I cannot confirm identity on new phone because i do not receive text or phone message. I cannot make or receive calls. Can receive text from another person, but not from Public Mobile. what is wrong?

A-Gracia by Great Neighbour / Super Voisin
  • 141 Views
  • 2 replies
  • 1 Bravos

Help!!! I have been charged for an old number for over 6 month

All attempts to get this resolved or even get a response failed. Please help.a phone number I changed since May last year, only remains in my verification . Never used since then.i discovered that while I was away sick, my current number and the old ...

Nnnooo by Good Citizen / Bon Citoyen
  • 218 Views
  • 3 replies
  • 1 Bravos

Full access code

It says it is sending my full access code to my phone number but I'm not recieving it 

CurtisK by Great Neighbour / Super Voisin
  • 261 Views
  • 8 replies
  • 0 Bravos

APN

I need correct APN settings for my Ulefone armor 17 pro. This model is not shown when I use provided link for new APN settings. Other models are shown but menus differ 

Cpc1964 by Great Neighbour / Super Voisin
  • 206 Views
  • 3 replies
  • 0 Bravos

Sign up failed...

I can truly see how customers find the app frustrating to sign up for the service. I was helping a senior neighbor this evening try to sign up for Public Mobile. It was like a vicious circle over and over again.Download the app an a wiped phone.Selec...

Need phone number

Need phone# to have Apple ID. can't download app without Apple ID. help me please. what to do?

A-Gracia by Great Neighbour / Super Voisin
  • 142 Views
  • 2 replies
  • 1 Bravos

Number Transfer

Hi there, I am having trouble transferring my number to rogers. They sent multiple port request but it doesn’t work. Can anyone help please, thank you.

Prabh0020 by Great Neighbour / Super Voisin
  • 196 Views
  • 4 replies
  • 0 Bravos

Resolved! 5G not showing up on Former Telus Galaxy S20

I'll try to keep this short since i've seen it posted here before...but I wasn't able to fix the problem with what appears to be the best solution.I was a former Telus subscriber and my S20 ran in 5G no problem. However, since I got Public, 5G does n...

JJ22 by Great Neighbour / Super Voisin
  • 354 Views
  • 6 replies
  • 0 Bravos

Resolved! My Account login

When I enter my username and password in the login fields for My Account, I get an immediate "For your security, your account has been locked due to unusual activity. Login attempts exceeded... try again in 1 hour"  It was my first login attempt in a...

mechA330 by Good Citizen / Bon Citoyen
  • 445 Views
  • 13 replies
  • 2 Bravos

Refund

I have decided to stay with my existing carrier. i have paid and received my sim card but have not yet activated my account.

781945 by Great Neighbour / Super Voisin
  • 161 Views
  • 4 replies
  • 0 Bravos

MMS Stopped Working -- Data working, APN updated

Hello all, I have an older android Essential Phone PH-1 and last week MMS stopped working suddenly.   My mobile data is on and continues to work fine, but the phone cannot send or receive MMS messages.   I have followed the instructions here to add a...

Ryence01 by Good Citizen / Bon Citoyen
  • 737 Views
  • 12 replies
  • 1 Bravos

unlimited international texting

If my plan has unlimited international texting, is it free for me to text to someone in China that has Canada roaming and unlimited international texting?

619316 by Good Citizen / Bon Citoyen
  • 267 Views
  • 4 replies
  • 0 Bravos

International calls

I got free international calls. To which countries I can call? There is no info about this.

Raj1981 by Great Neighbour / Super Voisin
  • 246 Views
  • 3 replies
  • 0 Bravos

Sim card

Hello, I have a sim card of public mobile. I did not charge it for a while. Now when I go to my account to active that. I select the section’ I have already sim card and when it asks the number on the sim card after putting that it is written that th...

NeginNeda by Great Neighbour / Super Voisin
  • 206 Views
  • 5 replies
  • 0 Bravos

1 GB DATA LOST

Hello, I bought 1 GB Data on 22 December 2023 for $15. Without using any of it it was removed from my account. How to get it back?

Walid73 by Great Neighbour / Super Voisin
  • 331 Views
  • 5 replies
  • 1 Bravos

Loosing connection and can't open a ticket for support

I'm loosing connection intermittent. It comes back when I reset the internet or restart, at least most of the time. But most of the times when I leave home so switch from wifi to mobile it doesn't work and it doesn't connect to internet. Really frust...

Carolin by Great Neighbour / Super Voisin
  • 313 Views
  • 11 replies
  • 0 Bravos

Coverage Options in Aruba

I am travelling in Aruba and understand that PM has no coverage there.  If I purchase an international  sim card will I be able to receive calls, texts etc?

LLori by Great Neighbour / Super Voisin
  • 178 Views
  • 3 replies
  • 1 Bravos

Payment failed

Hi,I already bought the sim card. But when I activate it, the Visa credit card payment failed since yesterday. I tried to use incognito or other browser, but still failed.Could you please help how I can contact customer services as the chatbot wasn't...

Vivian7 by Great Neighbour / Super Voisin
  • 184 Views
  • 4 replies
  • 1 Bravos

Resolved! Automatic Payments...

Hey, I'm considering getting a plan with Public Mobile and I discovered at check out that the payments are automatic, is there a way to disable that after signing up? I have no interest whatsoever in automatically paying. Thanks for your time

JB130 by Great Neighbour / Super Voisin
  • 233 Views
  • 4 replies
  • 0 Bravos

Resolved! Cannot access account due to lost phone

I cannot access my account due to my lost phone. I have already entered a code sent via email but am now being asked to also enter a code sent to a phone number of my lost phone. 

Basilthecat by Great Neighbour / Super Voisin
  • 160 Views
  • 2 replies
  • 0 Bravos

How do I get some customer support??

My subscription was due to renew today. I didn't have enough funds when it attempted to renew. I added funds a little while ago but it still hasn't renewed. It says I'm subscribed, it says I made the payment, but it's also showing the money still sit...

Michelle76 by Great Neighbour / Super Voisin
  • 336 Views
  • 9 replies
  • 0 Bravos

Request to view referral count under new rewards

Good day,I've just switched my account from the old to new rewards system. So far I like it, but,I need to know, at any given time, how many referrals I have.Under the old rewards, this was displayed, along with the last 4 digits of each referral's p...

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