Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
For proof of address, I really need my phone bill to be mailed physically.Is this possible? It's very important.Please and thank you.
Hii have a 7-year-old public mobile sim card, it has never been activated. can it be used to set up a new account? I know at the time it was only 3g and now there is 4g and 5g, so should it work?
Hi, I currently have my number with Koodo and it's a physical sim card. Now I want to switch to Public Mobile's esim card. What steps should I follow to change my physical one to esim and keep the same number carry on with me? When I proceed to payme...
Please how do I speak with an agent?
I opened an account picked my plan and paid. I asked to have my old number transferred. My number is associated with Magic Jack right now which does not receive texts. I have recreated my account three times and it still wants to send a code number v...
The loyalty bonus data email states "1 The data bonus will expire if your account becomes inactive or if you switch to an incompatible or lower-value plan"I'm currently on the $34 CAN-US plan with 50GB. If I switch to the $75 for 60GB 90 day plan wil...
I wanted to top up one of my accounts ,First they said they could do it for me,then i got a different person who messaged me back telling me i could do it and the way they told me didnt exist on pc so i messaged them back to now get a 3rd person who ...
My account shows my plan will renew on May 8th for $16.80. But with the new bad rewards plan kicking in sometime in May, do you think it will renew at the good old plan for the last time or at the bad new rewards plan?
Myself and friends/family have been with PM for years never had an issue with dropped calls but this week we're all experiencing them... what's going on?
Hey Community, Does this plan mean that they are now offering calls only? No data?https://subscribe.publicmobile.ca/en/ab/activation/plans/unlimitedtalk&text I couldn't see the same plan that currently has 250 MB and 100 outgoing minutes. So, does ...
Hello!I am away for a month, so will be pausing my plan by unsubscribing while I'm away.1. When I return, can I resubscribe to my current plan (35$/month for 50gigs)? Or will I have to find a new plan to subscribe to?2. Will I keep my rewards when I ...
Hello community, i recently ported my number to The Public Mobile Network, and after this i am not getting my OTPs anymore. Its been 2 days since my number is ported and i have installed esim. I do not have the physical sim card. Do you think is this...
I have been having dropped calls recently, but today i have noticed i am actually losing cell reception for a split second and then it comes back. So if i was calling via whatsapp, i still get a dropped call. What is causing the cell reception to d...
I recieved a text saying that I am being moved to a new points program. It says to log into my account to figure out what my next payment will be yet I can see no information about this in my account. I assume I'm paying more but no idea how much.
Hi,I'm going to Europe first time with my phone on PM. Will data roaming work there?
I am finding that I am in the middle of a phone call and it suddenly disconnects. This has happened for several days now at different times. How do ifix this issue>
Hello, I am unable to send pictures or voice notes or GIFs, etc. via text message. I can send via iMessage only. When I try to send a picture via text message for example, a message pops up on my phone saying "Cannot Send Message: MMS Messaging need...
Hi, i joined Public Mobile in March 2024 and every time i am on a call it DROPS.Please help how to fix this issue.
My phone randomly stops getting texts. I looked it up and it said I can take out my sim card and clean it and when I do, it works, but that isn't sustainable. I can't do that every single day. How the heck can I get a new sim card from public mobi...
I get dropped calls everyday no matter where I am or whom I am speaking to .. any suggestions ? Signal is very strong
I have a CDN/US plan and I’m wondering if I can call a number in the US from Canada without any long distance charges. I can call unlimited within Canada and unlimited within the US but not sure if that also allows from country to country calls.
I do cannot send or receive text messages
I tried to sign up for the 100 gb US plan 01APR2024. I had to buy a sim card. The SIM card came in the mail and I tried to register and sign up for the plan. The plan was no longer listed and when I have tried the love chat for a few days and it is a...
I am new to Public Mobile and have ported three phone numbers over. All of the numbers are not sending messages but have taken from our previous provider. The network says it is on Public Mobile, I signed up yesterday and nothing has changed. Any hel...
The $15 and $25 3G plans are gone. A new $15 voice/text only plan has appeared. Also a new $21/3GB plan for new customers. This is not looking good.
I want to be able to use my calling and texting and data while in Caribbean. How can I do this?
Why was I double billed this month on April the 22nd I would like the charge reverse back to my card
Spam
New customer here. Ported number over able to use data , calls but unable to send or receive any text. Cause lots of issues. Any help? Using esim
Good Morning My Dad is 84 and I'm trying to convince him to get a cell phone. If I do he doesn't own or want a credit card. Is there an option for direct payment every month from his bank account.ThanksJim
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