Community

How can I add money to my account,before my bill is due

New phone

I got new phone. How to get my plan on my new phone?

iPhone from Germany, can't download public mobile app

Accidentally downloaded esim to my (Canadian phone), what's my next step? 

fetures

what features dp i currently have

Payment overcharged multiple times

Why can’t I seem to talk to a real person ever this company has the worst customer service ever 

Hot to get support

Hi,I'm trying to subscribe, but my valid TD visa debit card is not accepted. The error says credit card is not accepted or something similar.I cannot message anyone to get support. CS_agent name is not found and I cannot send a private massage to sup...

PM_agent

I accidentally deleted my PM eSIM off my phone and now I can’t receive the OTP to log in to my account 

Canada US data and text not working in US

My plan is 20gb text data for US Canada. Last time i was in US, i open cellular data as usual and its not working. Later on i saw a message about roaming service. Is there any setup that i can use data without additional fee? edited by computergeek54...

Migrated number

Migrated a number fromanother provider but it’s notworking. 

Billing

Hi, I'm wondering why my bill is $28 for the $20 subscription.  Can you break down the taxes etc please, thanks.

Add ons

I paid for 2 $5 mobile data add ons that didn't seem to work, yet they went through on my credit card!

Reactivate Solid Sim?

Hey so I changed my solid Sim to an esim, and now I need to use this Sim for another phone but it doesn't connect to data. The Sim is recognized in the phone, however even after removing g the esim and disabling esim support on the other phone, the s...

Activating eSIM

I opened an account for my son on my phone. I cancelled the process to download the eSIM.  He downloaded the app and tried to set up the eSIM but the app is asking to verify on the new number that hasn’t been activated yet.  Can a human at public mob...

U S A roaming

Good afternoon.I'm a new user as of today.My question is regarding USA roaming.Is roaming included in the Canada , USA Mexico plan? edited by computergeek541:  changed category label as the conversation isn't related to questions about how to use the...

SIM is not recognized by my Samnsung FE S22

After activating the service today my SIM is not bring recognized by my phone.I need my money back. I paid 50 dollars + taxes for a service I connotación use. I want my money back

Charging my credit card 5 times when trying to order a physical SIM card and were told the order wer

Need PUK code

I am looking for my PUK code as I have accidentally locked my SIM card. If anyone can help that would be great

Service not working

I don’t know what’s wrong i payed my payment on time but my service is gone I can’t recieve or call I also can’t use my data send sms I tried to log into the app it doesn’t let me I have a r sim I tried shutting off my iPhone and turned it back on no...

Phone or SMS log from March 2025

Hi, I am desperately looking for a number from 4-5 months ago. Any chances of PM keeping a log of the numbers I called or texted from back in March?Thanks.

Wi-fi calling

How do I turn on wi-fi calling on my IPhone 14 ? Does public mobile support wi-fi calling ? 

No service

Phone cannot seem to connect to the network while on our vacation in Vancouver and I’ve done all the things 

Switch to a lower plan

I'm currently on lowest plan and want to get us can mex plan for my upcoming trip, once done can I go back to my old plan?  

Puk code for another sim card

How can to get the puk code for the SIM card for number xxxxxxx ?

cannot make calls from US on current plan?

Hi I checked my plan before I left for the US and it has free calling and yet I cannot make any calls back to Canada or otherwise. Please advise how to fix this because I will be here for 4 months and need calling ability. Thanks