Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Could not send or download picture message
I'm unable to receive incoming calls and text
I created a separate account for a family member for public mobile.The person can't access the account. It says the person needs to pay, but I paid for the person.We have tried every possible way to get into the account, but with no success
Any ideas as to why I consistently only get 1 bar when I'm in the coverage zone
I am not receiving verification codes for places like Uber, indeed, dating sites, and most importantly my office app to log into Wi-Fi.
I've been with PM since March 2020. Each Christmas, for the first 3 years I was with PM, PM gifted 500 international calling minutes and 2000 MB data. There was no expiration date indicated. I had about 1400 International calling minutes and ab...
Hello, I failed to update an expired credit card on file and it suspended my service until I updated the credit card and made a payment which I did 30mins ago. I've restarted my phone (hard reset). My PM account is active again but the mobile network...
I payed for a US roaming and calling add on. However, I am still unable to call US numbers from Canada. Does this add on only work when I am in the US, or if there some settings I have to change to be able to call US numbers from Canada?
I cancelled my cell account with Fido one month ago when my husband sent me an email from his Public Mobile account as a referral. I proceeded to cancel my Fido account and get an e-sim with Public Mobile for my number. This worked fabulously. It o...
I downloaded the public mobile app because I wanted to keep track of my data usage. However from the day I downloaded it (back in Sept) it has told me that I have used .11/1GB. This never changes. It says “last updated: Sep 23, 4:58pm”. Why won’t it ...
As of 11am today I have not been able to receive any texts or calls. Is anyone experiencing this and how can I fix it. I have already checked all my settings and turned off and on my phone as well. I'm located in Oshawa Ontario
I understand that it depends on the user what they call the best but generally what is the best plan in terms of $$ Public Mobile has. I ll start with my 2 cents.Anything over 5GB and unlimited calling is considered good for under $20 for me persona...
I am trying to update my account and credit card that has expired to keep my auto pay on this account
Hi there,I am in Europe, only realizing this company does not cover international texts.I need to access my money via my banking by sending a text using 2FA.My solution is to switch providers as I cannot see another way around it. I need Public mobil...
Hey,I have been with PM for three years, with the same SIM card and plan, and mostly things have been working for me. However, three months ago, when I crossed the border and came back to BC, my internet stopped working even though calls and texts st...
I am not receiving text messages pushed from systems (ie Rogers Yahoo). Texts sent from contacts are received properly.
I never activated my account and I want to cancel and not have more charges at the beginning of next month. How do I cancel if I never even activated??
Hey, I am missing txts and phonecalls and voicemssages. no trace of it tho people have shown me that they did. this has happened before about 4 months ago . happening again now. thoughts ? kindly me
I have problem logging in and it showed Forbidden A1. My internet service is currently shutter down. And I couldn't get any help.
Is there a way to disable voicemail?
I transferred my service from Fido to Public Mobile about 48 hours ago. Since then, I have not received the confirmation SMS from Fido that verifies whether I initiated the transfer. I contacted Fido, and they advised me to reach out to Public Mobile...
I ordered a SIM card and doesn't arrive yet. It's been a week.
Hello, Can anyone please guide me how to solve this issue? I was offered third month free when I signed up but it's not showing up in my account. I contacted customer care and they are saying there were no offers like that, Basically lying even thoug...
Woke up this am to an updated version of PM website. Log in to your account to see a new look but everything seems to be accessible. I wish they woulda had a spot where we could see the number of referrals we have. Can we update or remove our payme...
Hello, I opened an account with PM for my daughter 5 years ago, and now she is 18 year old and she want to transfer the account to her name and email address. How to achieve this ?Thank you
I tried to pay my cellphone build as I always do through calling Star 611 but it hasn't been working and I called over 20 times so I try to use a site but decide says forbidden AI and then I try to use mobile app but it says in maintenance what's goi...
I am trying to log into my self service account through the web. I am getting the page Forbidden A1 once I log in. Can someone confirm that self service is down right now?
I received a text asking me to confirm the port of my phone number to public mobile, "please reply YES to this text...". Which I did. The text was sent successfully... and I got no response or acknowledgment. 90 minutes goes by and I'm told that I di...
I signed up for your service, I have been waiting for two weeks with no sim card, it's literally impossible to talk to any one of course you designed your system so that your user can never get help or talk to any one, so did I just get scammed ? I'm...
Please help!I get message saying tu enter 8 PUK code(and No ! I do not have anymore the sim plastic "container".TKS
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