Community

Not receiving OTP alerts from my bank in India

Not receiving OTP alerts from my bank in India edited by computergeek541: changed category label as this discussion unrelated to My Account/Public Mobile self serve account

SIM card

Trying to update account using my old iphone. Public mobile will not accept the number on my sim card

$5 automatic top up

Last month for the first time I was charged $5 for an automatic top-up. Would someone know what it is for since I have no add-ons in my account. Thanks

Receive message saying I used 75% of data

Received message saying I used 75% of my data. I have 10 GB per billing. I’ve used less than six.  Why did I get this message? 

Cancel Subscription

Hi, I wanted to get my account canceled and the recurring charges stopped. I am unable to access my public mobile anymore what should I do?

Wifi Calling?

Hello, Do your plans offer Wifi calling? i require it as i live in an area with no to little service

Re: Resubmit transfer request

how do I get my service working I can only call outgoing but not receive calls or send and receive texts

I can't get into my Public Mobile account

Hi , I have forgotten my password for my public mobile account of this account. ********* I ask for a code to be sent this this email so I can reset the password and I do not get the code. And check my spam folder and not it is not going there either...

'network unlock' on old phone

Hello Public Mobile, Due to lack of coverage in my new area, I'll need to leave Public Mobile and switch to Fido (sorry!). My phone is very old (2015?). and it is asking me for "SIM network unlock PIN"   I have my IMEI # and model #. Can you help me,...

Cannot send or receive text messages

I recently switched from bell to public today. And I cannot send or receive text messages. All other functions work like calling and internet I tried resetting all my settings and did all the trouble shooting things I could do getting very frustrated

Usage breakdown

Why can't I download my usage breakdown. I never used to have a problem with it but now it won't download edited by computergeek541: changed category label as this discussion is unrelated to Community

Can’t receive calls

Hello, my Public Mobile account is active and fully paid, but when people try to call me, my number does not ring. The callers hear three peeps and it disconnects. Any help would be appreciated.  edited by computergeek541: changed category labels as ...

Account suspended but my visa account is in good standing and I’m on autopay

Why has my account been suspended? My visa auto pays and is in good standing. 

Overcharged

I have a subscription plan that says if I subscribe for 90 days that I will receive $5 off each bill.  I have been subscribed for more than a year and never received the $5 off on any of my payments.  Is there a way to retroactively receive these ove...

Overcharging

Got charged for a top up I didn’t ask for edited by computergeek541: changed category label as this discussion isn't related to add-ons

Corporate Obfuscation or Bad design

I want to know how much of my GB allotment I am using over each of the past 6 months.I am thwarted by your website asking me to repeatedly sign in, repeatedly set my cookie preferences, A.I. on par with a mentally challenged ape and ambiguous languag...

Is the Help desk for Public Mobile the same as Kudo?

I want to port my number to Freedom and it failed.  I went on this Public Mobile Support site and opened a ticket.  The next day (today) I received a private message with a phone number to call for assistance.  I called and the chatbot informed me th...

SIM card locked

My phone SIM is locked due to many wrong passwods

Data used is innacurate

Says I'm almost out of data. I did not use 3GB since last night.

Why has my hero plan with 1 GB data suddenly increased to $55? I thought that plan was $25?

DATA

Hi all,Do you think that Public system updates GB used accurately? Thank you

Original number stays in the sim card after new number ported in

The porting is a success except that the public mobile number I got stays with the sim card and not the ported number. I can talk text with the ported number. But when Public Mobile try to text my verification code they sent it to the original number...

subscription

I'm on auto pay but my subscription is on hold and credit card registered is in good standing