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Resolved! phone activation

I activated my phone today, I received a message saying that the ESN/MEID was incorrect and someone would contact me, I haven't heard from anyone yet. I can phone out but incoming calls go to voicemail. How do I fix this?

ro71 by Great Neighbour / Super Voisin
  • 91 Views
  • 4 replies
  • 0 Bravos

Resolved! Credit card expired

My account has been suspended due to an expired credit card. I have updated my credit card but now what do I have to do to renew my account, I can't figure out how to make a payment.

Heather12 by Great Neighbour / Super Voisin
  • 98 Views
  • 4 replies
  • 0 Bravos

Resolved! Am I eligible to get a 2gb bonus data on just the $25 plan?

Activate today on any plan $25/mo+ using the promo code 12MONTHS2GB. Bonus data will be applied for 12 months as long as you’re with us I received this email on February 22.. I spoke with live chat and I was told this In this case, you can use the "G...

smoothbutter by Great Neighbour / Super Voisin
  • 171 Views
  • 7 replies
  • 0 Bravos

Can't renew plan

Hello, I am having a very difficult time trying to renew my plan. I have been with public for about a year and never had this problem. It doesn't say anything for amount due. And it says problem occurred when trying to see my previous plan. This is v...

DougLenssen by Great Neighbour / Super Voisin
  • 99 Views
  • 4 replies
  • 0 Bravos

Not receiving text from a certain people

Hi so my phone isn't receiving any text from certain people. I can make calls text and receive also my data works. I've alrdy switch on and of the airplane mode and remove the sim card as well

Alwayset by Good Citizen / Bon Citoyen
  • 201 Views
  • 17 replies
  • 0 Bravos

Resolved! network and services

I ported my number last night from another provider and have been unable to connect to PM network, send or receive calls, texts etc since. I confirmed with the previous provider that the number has been ported and have restarted my phone several time...

Reenie by Good Citizen / Bon Citoyen
  • 260 Views
  • 17 replies
  • 0 Bravos

Resolved! Expired Credit Card on account

I am on auto-pay, and my credit card just expired at the end of February. My plan's monthly payment is due March 1 (today). Due to expired CC, payment did not go through. I have since replaced my old CC with the new one and entered the information in...

mrtonedogg by Good Citizen / Bon Citoyen
  • 292 Views
  • 15 replies
  • 0 Bravos

Resolved! Phone order cancelled as PM suspects fraudulent

So 3 family members use public mobile for years now... Trying to order 2 used phones and Public Mobile cancelled order (Wife's phone old iphone 7 glitching and 15 year old has decided to replace old hand me down... I was told to post here... also it ...

thedjjack by Good Citizen / Bon Citoyen
  • 334 Views
  • 16 replies
  • 0 Bravos

Resolved! Activation has not happened

We set up accounts and installed new SIM cards for 2 mobile phones Feb.28 in early afternoon. These phones have not yet activated.

Nikkel by Good Citizen / Bon Citoyen
  • 162 Views
  • 17 replies
  • 0 Bravos

Resolved! Rewards

I put in a refer a friend code when I signed up but I do not see the $10 discount applied to my plan and my son in law is not getting the extra $1 off reward per month applied to his plan.

FBarill by Great Neighbour / Super Voisin
  • 77 Views
  • 3 replies
  • 0 Bravos

data problem

from the early morning,my internet is not working. I have tried all the settings like turning off my phone and airplane mode but nothing is working.

MK771 by Great Neighbour / Super Voisin
  • 73 Views
  • 6 replies
  • 0 Bravos

Resolved! SOLVED: Self-serve won't display plan details, getting error message

Hi all, new to PM and to this community. I have a habit of login into self-serve on a regular basis to monitor data usage since I've just opened up my account less than a month ago. This morning, I noticed that the plan details don't show anymore. An...

Capture d’écran, le 2022-03-01 à 08.29.45.png Capture d’écran, le 2022-03-01 à 08.32.15.png
xiv by Good Citizen / Bon Citoyen
  • 117 Views
  • 3 replies
  • 0 Bravos

Resolved! Changing providers

I am interested in changing providers to Public Mobile but I don't want to change phone numbers. Do I have to change phone numbers with a new SIM card?

mufasagoose by Great Neighbour / Super Voisin
  • 89 Views
  • 6 replies
  • 0 Bravos

Resolved! Password reset

I forgot my security question trying to reset my password and was asked to fill my security question

Eniolagilbert by Great Neighbour / Super Voisin
  • 76 Views
  • 3 replies
  • 0 Bravos

Resolved! Trying to reactivate old account

I have a PM SIM and want to switch over my phone. I try entering my phone number - it tells me the phone number already exists in the system (I used PM a few years ago.) When I try the "forget password" link, it tells me "Your login failed. Please tr...

martin1970 by Good Citizen / Bon Citoyen
  • 332 Views
  • 22 replies
  • 0 Bravos

Resolved! Galaxy A03s phone

Hi! I'm trying to figure out if this phone can be used on the public network?the model is Galaxy A03s SM-A037WZKAXAC thank you for your time!

gladysines by Great Neighbour / Super Voisin
  • 171 Views
  • 2 replies
  • 0 Bravos

New Account Payment Issue

RESOLVED - I entered my payment voucher manually in my account and all is good now. Hello, I activated my SIM and used a payment voucher to pay for my plan. However, when I go into my account it says my plan expired March 1st, but I just activated it...

ljeanner by Good Citizen / Bon Citoyen
  • 112 Views
  • 4 replies
  • 1 Bravos

Resolved! In US and roaming plan not working.

having trouble in US. Can’t get phone to work for talk or text despite selecting T mobile. My Plan already US talk and text so I didn’t purchase an exta add on. Sooo frustrating. Any ideas appreciated.

DW912 by Great Neighbour / Super Voisin
  • 208 Views
  • 10 replies
  • 0 Bravos

Resolved! Online order cancellation

Does anybody know how to cancel an online order? I order a certified phone today and I like to cancel the order. Thanks

jgaoshmu by Great Neighbour / Super Voisin
  • 122 Views
  • 4 replies
  • 0 Bravos

Transfer my funds

Hi , i paid my month and the same day i changed my phone number with the help of an agent. My phone hasnt worked since and now i am told that my funds are lost and they cant be used for this phone number. Can a supervisor get back to me. Why is it so...

Genevievefay by Great Neighbour / Super Voisin
  • 71 Views
  • 3 replies
  • 0 Bravos

Resolved! overcharge

I just registered today, why is it charged three times, 

nirenxu by Great Neighbour / Super Voisin
  • 131 Views
  • 8 replies
  • 0 Bravos

Resolved! About roaming

Roaming available for India at least can get message like otp from bank 

Vinod76 by Great Neighbour / Super Voisin
  • 101 Views
  • 4 replies
  • 0 Bravos

Resolved! 2G data and 500 minute international bonus

In December 2021 I got the message from PM which says simply reply yes to get above bonus(and that is for every user). I replied yes, but till now I could not find such bonus in my account. I was told I have no minutes when I tried international call...

islg by Good Citizen / Bon Citoyen
  • 261 Views
  • 12 replies
  • 0 Bravos

Resolved! Data in USA

BB3064 just pd $10 for data for my sim to get a iMessage number confirmation and it didn’t work! How can I get back my $10 when not used at all? I am paying $12.50 a mo just to keep my number with PM and now $10 pd to receive a 4 number code re banki...

BB3064 by Great Neighbour / Super Voisin
  • 122 Views
  • 6 replies
  • 0 Bravos

Calls just stopped working

Was just on the phone and mid call the call dropped. Now I cannot make any calls at all, and the person speaking to me said they called back and it went to a voicemail with a robot voice instead of my usual voicemail. The screen just looks like it's ...

Wess by Good Citizen / Bon Citoyen
  • 330 Views
  • 33 replies
  • 0 Bravos