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Forum Posts

Resolved! over payment

 they over took my payment and I want a refund of what a they took!

Nikki_kla32 by Great Neighbour / Super Voisin
  • 232 Views
  • 18 replies
  • 2 Bravos

Resolved! My account locked

My online account is locked and when I reset my password I never receive and email

Manthorne1979 by Great Neighbour / Super Voisin
  • 105 Views
  • 7 replies
  • 1 Bravos

Resolved! Will an unlocked Samsung Galaxy A12 from AT&T work on Public Mobile?

Will an unlocked Samsung Galaxy A12 from AT&T work on Public Mobile? I asked a similar question regarding AT&T's Galaxy A02s (Thank you for the answers). I hope to have a phone I can use on either side of the border with only having to swap SIM cards...

sci92 by Good Citizen / Bon Citoyen
  • 165 Views
  • 6 replies
  • 0 Bravos

Sim card pin

How do i find my sim card pin

Tlc0510 by Great Neighbour / Super Voisin
  • 88 Views
  • 6 replies
  • 0 Bravos

Resolved! My Account is Suspended

My account has been suspended as there was a payment due today January 19, 2022. I received a new credit card today and my old credit card was cancelled due to suspicious activity.I registered my new credit card today.How can I make the payment that ...

Mehrgan by Great Neighbour / Super Voisin
  • 171 Views
  • 11 replies
  • 0 Bravos

Resolved! Loyalty / Auto pay rewards

Hello,I've been on public mobile for over 6 years, I set up my auto pay when I signed up and since then my account states that I should see: Loyalty Rewards: $15Autopay Rewards: $6My bill for every 3 months should be $120, I pay for a 3-month cycle. ...

jemtor by Good Citizen / Bon Citoyen
  • 457 Views
  • 29 replies
  • 3 Bravos

Number not transferring to new phone?

Hello! I just activated my new SIM card over 2 hours ago and initiated my number transfer over to my new phone. The required code was entered however I am still only receiving messages on my old phone with my old provider, even though my PUBLICMOBILE...

haleynk by Great Neighbour / Super Voisin
  • 142 Views
  • 10 replies
  • 0 Bravos

US Roaming add-on

I have just returned from a mon5h in Florida using the US Roaming add-on. It has been no5hing but virtually useless fo4 voice calls. Firstly I had so many “call failed” messages that it would have been laughable if it were not so frustrating. Also th...

Brumas by Good Citizen / Bon Citoyen
  • 179 Views
  • 10 replies
  • 1 Bravos

Resolved! Rewards

Hi, I activated my SIM card a few weeks ago. I put in my friends code and she isn’t saving and I didn’t get the 10 dollar saving Thanks

DWhe by Great Neighbour / Super Voisin
  • 141 Views
  • 7 replies
  • 0 Bravos

Why incoming call consumed my minutes?

Hi Folks, I am using the most basic plan which is $15 per month with 100 air minutes and unlimited incoming minutes. I forwarded my work cell to this number so I assume whenever there's someone calling my work cell - which will be transferred to this...

lilian_liang by Great Citizen / Super Citoyen
  • 365 Views
  • 19 replies
  • 0 Bravos

2gb add on

Hi I accepted the 2gb add on for Christmas but my profile only shows 1 GB is there any problems with the offer. I accepted it on Dec 21 2021. Thanks for the help. Be safe Lisa

lisa67 by Great Neighbour / Super Voisin
  • 166 Views
  • 10 replies
  • 0 Bravos

Resolved! Ported the wrong phone number

I just set up my account and after finishing I checked my phone. It shows that I ported my home phone rather than my cell number. How can this be fixed so I have the correct number for my cell phone. My home number is still working but the cell isn't...

fwbaillie by Good Citizen / Bon Citoyen
  • 472 Views
  • 27 replies
  • 0 Bravos

Resolved! No email received

I have not received an email to reset password. Public Mobile system is so stupid, why cant we talk to someone.

Kuldip by Great Neighbour / Super Voisin
  • 116 Views
  • 8 replies
  • 1 Bravos

Resolved! Porting in from Zoomer Wireless

Hello. I'm trying to port in from Zoomer Wireless but I'm not seeing an option for them under the list of previous service providers. Can anyone who has ported in in the past advise on which option I would need to choose? From a quick google search i...

ChonkZilla by Good Citizen / Bon Citoyen
  • 336 Views
  • 20 replies
  • 0 Bravos

Resolved! Bonus SIM Card

I ordered and received SIM card Jan 11, but there is no Bonus SIM card in the package as the pop up message said.Pls can you check and let me know?

simony70 by Great Neighbour / Super Voisin
  • 278 Views
  • 11 replies
  • 0 Bravos

647xxxxxxx

My credit card is canceled and now the payment did not go through. My account is suspended, how can i make the payment? Edit by Dunkman: removed personal information

Kuldip by Great Neighbour / Super Voisin
  • 183 Views
  • 10 replies
  • 0 Bravos

Resolved! Overcharged multiple times

I got both my daughters accounts for $50. I activated both and I was charged $56, 5 times over 2 days. I have sent an email asking it to be rectified along with pictures of my bank statement showing the multiple payments and I’m being told they didn’...

Leahyochim by Good Neighbour / Bon Voisin
  • 320 Views
  • 18 replies
  • 2 Bravos

Account disable

I need to talk to someone about my account. My phone just stopped working. I cannot go in the online (my username is disable as well). Tried sin in another phone. is not working for receive a call but I can make a call no problem.Internet just workin...

DarleneS by Good Citizen / Bon Citoyen
  • 162 Views
  • 20 replies
  • 0 Bravos

Resolved! Did not receive SIM card

Hi, I ordered an LG K32 phone from Public Mobile and I did not receive an SIM card. I was told that I would receive one so I would like one to be sent to me. Vince

chonkyKong by Great Neighbour / Super Voisin
  • 98 Views
  • 4 replies
  • 0 Bravos

Resolved! Sim card shipment

I order sim card on 12-Jan-22. It is estimated to arrive on 17-Jan-22. But today the status is still On its way, not out for delivery. How can I follow up where my sim card is? If I know it will take this long I would rather buy it at the shop myself...

patarida by Great Neighbour / Super Voisin
  • 108 Views
  • 6 replies
  • 0 Bravos

Cannot receive incoming calls/texts

I cannot receive incoming calls or texts to my Public Mobile number--my account was switched over with an existing number from my old provider last month. I can only make outgoing calls and texts and can not receive any incoming calls or texts (have ...

Morgan97 by Great Neighbour / Super Voisin
  • 223 Views
  • 10 replies
  • 0 Bravos

Resolved! Sim card

Idid not receive a sim card with my CPO phone.

BryanPeterson by Great Neighbour / Super Voisin
  • 207 Views
  • 10 replies
  • 0 Bravos

Resolved! Change US Roaming Start Date - or cancel for refund

Hello,I purchased a 10 day US roaming add on, today, wanting to be prepared for when I cross the border next week Friday. Unfortunately, I thought the clock would start once I crossed the border, not today. Can I cancel the add on and repurchase for ...

linkr by Good Citizen / Bon Citoyen
  • 245 Views
  • 11 replies
  • 0 Bravos

How to add Friend?

HI All, How to add friend in this new Community? I cannot find my way around to add thanks

hTideGnow by Mayor / Maire
  • 129 Views
  • 9 replies
  • 1 Bravos

Resolved! No access to my account

I am locked out from my account xxxxxxxxxxxxxxxxxxxxx Edit by Dunkman: removed personal information

HAES71 by Great Neighbour / Super Voisin
  • 158 Views
  • 7 replies
  • 0 Bravos

Payment issues

I’ve tried three different top up vouchers. And none has worked I have receipts One was 50$. And two were 25 $. I’ve tried to submit ticket to no avail. Please help !!

Marshall1 by Great Neighbour / Super Voisin
  • 141 Views
  • 12 replies
  • 0 Bravos

Resolved! leaving public mobile

Hello, Sadly I have left Public Mobile. How do I know that the auto pay has been deactivated? With gratitude, de13

de13 by Good Citizen / Bon Citoyen
  • 145 Views
  • 9 replies
  • 0 Bravos

Holiday Rewards

Hello, I'm still waiting for this to be added to my account and I messaged a mod three weeks ago, but never got a response. How can I proceed from now? Thank you for your help!

sc2021 by Great Neighbour / Super Voisin
  • 115 Views
  • 7 replies
  • 0 Bravos