Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I sent my Telus cell number to Public Mobile but it isn’t activated so cannot access My Account.
I can't download any apps. Even free ones always says add payment?
I was setting up a subscription today on my old Google pixel 2 XL. The app incorrectly identified that the device was compatible with esim. I selected esim, set up the account and initiated the transfer from my old carrier. When the app tried to inst...
Hi there, I've switched back to Telus from Public after conintued issues. Yesterday I logged into my Public account, and could see my subscription, Now I cannot see my profile to cancel the subscription. Can I please get some help getting my subscri...
I loaded $30 (image 1), and it says "payment successful" (image 2), but when I go back to the homepage, it still says I only have $9 (what I had already left over from this month's payment) so nothing loaded (image 3).How can I resolve this?? Please ...
Just yesterday I got a plan for my wife for $36 for 60GB for Canada/USA/Mexico. Today it is $40 for 1/3 the data. Is the previous plan still available?
I’m only getting incoming emails. Texts won’t send or receive. Can’t phone out either. New customer. But not for long. It’s been three days I’ve had this service and nothing.
I have bought a new phone. The sim card is stuck in it. If I use the Change Your Sim Card feature in the account to change the sim card do I loose any days? do I have to repay for a whole month or do I just carry on to my next renewal date.? Is ...
Hi there,I have another account with you guys where my phone plan is registered to but cannot login to it. I have no idea what the email attached to the account is and none of my usual email addresses seem to be linked to it, as using the forgot emai...
I've recently transferred over to Rogers and need to access my past bills. Can you please help me get access to them? I know my account is already closed.
Hi, please help me how to cancel my plan or service. I’m having trouble paying 2 networks. I’m so confused.
After porting the number I am not receiving any phone calls or messages. I am able to make a call thogh.Can I get help please?
Hello,You had a US/Can/Mex plan for $35 with I believe 60g a few days ago.Can I get that plan please. Will sign up now.Serena
I'm trying to update payment information. I want to use my company credit cared to pay my PM bill but it keeps declining it, I think because the card name (the company) doesn't match my name in the system. Do you guys have any suggestions?Thanks
Hi my phone line and internet has not been woring since 3pm my card was withdrawd withe the payment on the 5th i dont have wifi im stuck help please asap thank you Sandra xxxxx 438-xxx-xxxx Edit by Dunkman: removed personal information
Good afternoon,When I log into My Account it does not list my phone number under profile. When I attempt to update my phone number I get a message telling me that the this number is already linked to an Ever Safe account. I need assistance in getting...
Hello, Just signed up and I am getting the message my subscription expired. I just paid 42.00 for the plan and haven't had it even an hour and it's asking for another payment. I am willing to pay again but I want a refund for the first payment.
I just referred a friend to join Public Mobile on July 2, his number is (647) xxx-xxxx.I didn’t receive any message regarding this referral. Just want to make sure the referral is gone through and I will get $15 bonus credit and the people I referred...
where can I find a phone that uses esims instead of sim cards? I would prefer a pre-owned phone as I am on a very low pension. I am desperate as my phone is haveing a problem with reading my sim card
i can call regular numbers but not 800 numbers edited by computergeek541: changed category (unrelated to discussion about Community)
I've tried using the support from public mobile with no avail, I lost my old phone with the sim card attached, bought a new PM sim card on amazon, I'm wondering if it's possible to get my old phone number attached to the new sim/phone? I don't have m...
i have been getting a million spam calls a day about fraud that doesnt exist on my card and theyre different numbers every time calling. for the love of god how do i stop it
I purchased 1 gb internet with my reward points I received the confirmation email and it shows on my profile that I have 1gb unused and yet I don’t have internet when I want to use phone data as usual
I did not recharged for few days, but now not able to open the account. Can you check
When driving this route, either direction and any day, I get dropped calls + areas of no-service. Can't make / receive calls or listen to music. Etc.Around Coombs and Errington there's generally no service.I didn't experience this with Fido. Is this ...
To expand on the subject line: I called two PM customers (me being one of them) from my VOIP (magicJack) and neither phone rang. I called two Koodo customers and one legitimate Bell Canada landline from my VOIP and those 3 phones rang fine. What I'...
When I log in it goes to a page that says "let's activate your account" I did start a new subscription but as soon as I paid they locked the account and removed all of my settings. I can not activate anything to cancel this transaction because I can'...
Hi,I'm from Europe and would like to stay in Canada as a tourist for four weeks. Is it possible to purchase a plan for a month? Can I register even though I don't have a residential address in Canada? What else should I consider?
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