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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Inquiry on Downgrade Plan to 1G

Once my service is on suspension, if I switch the SIM card to another account ID, which does not have any subscription under now, will I be able to select the 1G plan? Reason why is I want to downgrade current 6G to 1G plan, but the App seems not sup...

Apple subscription blocked changing region for public app

Hi, guysI have an issue with region changes on my iPhone and public app. I had a European Apple One subscription and canceled it, but the subscription will end on the 4th of December. After this date, I can change the country and grab the public app....

Unable To Call a Certain Number

I'm unable to call a particular number from my public mobile phone, it says the call cannot be completed as dialed, i have tried adding the 1 or removing the 1, it makes no difference. if i call this number from any other provider however the call go...

6 Days and number has not ported. Paying for Bell so I can receive calls and paying Public.

Six days no service from Public. Email confirmation was received from Bell last week. YES was replied. With public SIM in phone incoming calls go directly to Bell voicemail. Bell claims they have released the number and have checked with their techni...

LG Wine Smart D486

Are LG Wine Smart D486 phones compatible with public mobile?

Call drops right away when I try calling out and or call in

Re: Canada-US Plan

Can you phone u s. to can, and can. to u .s.?_-

Black Friday deals available for Existing Customers.

I suggest everybody check to see what black Friday deals are available.My family checked and there are some deals available.For me, I switched to a same priced $23 4G 6GB plan and received 100 minutes of international calling. My wife switched from h...

873xxxxxxx

hi,I just bought a SIM card and registered, i registered for a phone number but it is already a number in use. now I can't sign into my account to change the number. me and another person has same number (873)xxx-xxx

Port Number over from Number barn

I initiated a port from number barn 3 days ago and have recieved an email that the port out is processing. Also recieved an email from public mobile asking me to follow the link through the SMS, however I have not recieved an SMS since the number I a...

cannot receive calls

I have public for couple of weeks now. Cannot receive calls from two telus numbers. any thoughts. thank you.

cant activate asian esim

can't merge calls during a conference call

I can not merge the two parties I am calling in a conference call like I used to. This happens after I changed my plan

Service

How to cancel my public mobile subscription

cant rememer pin

Resolved! How do you add funds to your account balance.

CS agent has asked that I deposit some funds into my account balance in order to do what I asked. I can't seem to find how to do this. The only option I found was to update funds by vouchers. I don't have a voucher and would like to use my card on fi...

Resolved! 1800 spam calls

Hey Everyone,Is there a way to filter out the spam 1800 calls from public's side?

Phone outgoing and incoming calls not working

Similar issue to https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-make-calls-or-receive-calls/m-p/1274720/thread-id/879040Calls don't work; the phone says "Calling..." but goes nowhere until the call ends itself. Text, data works. Tr...

Resolved! US Plan Settings

Hello everyone,Is there any additional settings on my mobile in order to activate the roaming in the states (calls+data)? Anybody here tried to use his plan in the states? No technical problems?

5G vs 4G

Hello all!I am currently on a Public Mobile plan with 5G speeds. I honestly don't see the difference in speed between this and my old Fido 4G plan. There is a different plan available with Public which is a little cheaper but would bump me down from ...

Unable to access My Account due to dead email

Hello there,I've been using Public Mobile for a few years now.Recently I tried to login to my account but to no avail, because my email associated with it has ceased to exist. It was a college email, so after my graduation they wrote it off. I should...

Call connection

Okay, so this is going to sound bizarre but hear me out… I have a US-Canada plan and have for years and up until recently have had no issues. In the last year though, the connection when my family calls has been, well, weird. Sometimes when my US fam...

I can choose the phone number I want

choose the phone number I want

I can choose the phone number I want

Resolved! eSIM

Hi, I just subscribed a plan, and purchased a SIM card. However, I need the SIM card by this Thursday and I am not able to get it. Can I switch to eSIM without a physical SIM card?