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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12175 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 23090 Views
  • 183 replies
  • 25 Bravos

Loosing connection and can't open a ticket for support

I'm loosing connection intermittent. It comes back when I reset the internet or restart, at least most of the time. But most of the times when I leave home so switch from wifi to mobile it doesn't work and it doesn't connect to internet. Really frust...

Carolin by Great Neighbour / Super Voisin
  • 313 Views
  • 11 replies
  • 0 Bravos

Coverage Options in Aruba

I am travelling in Aruba and understand that PM has no coverage there.  If I purchase an international  sim card will I be able to receive calls, texts etc?

LLori by Great Neighbour / Super Voisin
  • 178 Views
  • 3 replies
  • 1 Bravos

Payment failed

Hi,I already bought the sim card. But when I activate it, the Visa credit card payment failed since yesterday. I tried to use incognito or other browser, but still failed.Could you please help how I can contact customer services as the chatbot wasn't...

Vivian7 by Great Neighbour / Super Voisin
  • 185 Views
  • 4 replies
  • 1 Bravos

Resolved! Automatic Payments...

Hey, I'm considering getting a plan with Public Mobile and I discovered at check out that the payments are automatic, is there a way to disable that after signing up? I have no interest whatsoever in automatically paying. Thanks for your time

JB130 by Great Neighbour / Super Voisin
  • 233 Views
  • 4 replies
  • 0 Bravos

Resolved! Cannot access account due to lost phone

I cannot access my account due to my lost phone. I have already entered a code sent via email but am now being asked to also enter a code sent to a phone number of my lost phone. 

Basilthecat by Great Neighbour / Super Voisin
  • 160 Views
  • 2 replies
  • 0 Bravos

How do I get some customer support??

My subscription was due to renew today. I didn't have enough funds when it attempted to renew. I added funds a little while ago but it still hasn't renewed. It says I'm subscribed, it says I made the payment, but it's also showing the money still sit...

Michelle76 by Great Neighbour / Super Voisin
  • 336 Views
  • 9 replies
  • 0 Bravos

Request to view referral count under new rewards

Good day,I've just switched my account from the old to new rewards system. So far I like it, but,I need to know, at any given time, how many referrals I have.Under the old rewards, this was displayed, along with the last 4 digits of each referral's p...

Service interruption

I am on auto-pay, and PM has mot taken the monthly payment so I'm out of service. Why the hell do i have auto pay if it does not work???? I even manually added money this morning. WHERE IS MY SERVICE???

Dano58 by Good Citizen / Bon Citoyen
  • 363 Views
  • 16 replies
  • 0 Bravos

Over charged

I changed my plan then u guys took both out of my account and iam sitting on the side of the road in Saskatoon with no gas .. this is awefull and not being able to call is not good I have been waiting hours

Racheltwain by Great Neighbour / Super Voisin
  • 149 Views
  • 3 replies
  • 0 Bravos

Resolved! Using public mobile Internationally

Hello,I'm currently in the Philippines using a dual sim phone.I have the local sim working (using it to post this) but public mobile sim is not registering on globe 2g, smart 2g, or smart 3g selecting the networks manually.I don't plan to use the pub...

Sector7G by Good Citizen / Bon Citoyen
  • 542 Views
  • 4 replies
  • 0 Bravos

Resolved! Previously used Public Mobile #

Is it possible to get back your old number? I am currently locked out of my Apple ID and the number I had before, is what I need to gain access to my account. 

cansask43 by Great Neighbour / Super Voisin
  • 209 Views
  • 5 replies
  • 0 Bravos

Double Billed

Hello @CS_Agent i need assistance with my January bill as I’ve been double billed. 

StevieC by Good Citizen / Bon Citoyen
  • 208 Views
  • 6 replies
  • 0 Bravos

Resolved! No internet connection

Anyone else continually loosing internet connection until you restart you phone? I am having to restart my phone several times a day.

Ade12 by Great Neighbour / Super Voisin
  • 256 Views
  • 4 replies
  • 0 Bravos

Resolved! Plan

What happens if I exceed my data limit, will I be charged or can use at a slower speed?

KACHASAFA by Great Citizen / Super Citoyen
  • 156 Views
  • 2 replies
  • 0 Bravos

Resolved! Customer Service

How quickly can I expect a response if I have a service-related issue or question?

KACHASAFA by Great Citizen / Super Citoyen
  • 210 Views
  • 2 replies
  • 0 Bravos

Resolved! Transfer Koodo prepaid phone number

Just purchased a subscription using a esim.  Using the app to complete setup.  I want to transfer my current number to the new plan but it tells me the number is invalid.  Some kind of problem because it is a Koodo prepaid plan number.  How do I fix ...

G-rant by Great Neighbour / Super Voisin
  • 227 Views
  • 4 replies
  • 0 Bravos

USA coverage

Recently bought the 15 day data/text package,but it would not work at all. Now I'm back in Canada and it was a waste of money adding it to my account. Is there a way to request a refund. Thanks.

Ian314 by Great Neighbour / Super Voisin
  • 134 Views
  • 2 replies
  • 0 Bravos

samsung s10 not compatible with public mobile?

I tried to change my device-samsung s10 plus with public mobile sim card, but it did not work. Anyone know why? Their chatbot cannot give the correct answer, and their links were all broken. Such crappy customer service of public mobile!

Noon by Great Neighbour / Super Voisin
  • 281 Views
  • 4 replies
  • 0 Bravos

Canada US Plan

Can someone tell me if the above plan includes calling while, in the states?  

Donna1154 by Good Citizen / Bon Citoyen
  • 141 Views
  • 3 replies
  • 0 Bravos

Switching to a can-us plan and going back to original plan

Hi - I am traveling to the us for a two week period in February. I originally thought to add the roaming add on but would prefer access to 4G data that the Canada/us plan offers  I would switch back to a regular plan upon my return. I have a very nic...

Ohnokiki by Good Citizen / Bon Citoyen
  • 200 Views
  • 4 replies
  • 0 Bravos

No calling or receiving with my Canada US package

I'm in the States and can get internet and texting.cant make or receive calls from US or Canadian numbers.  It acts like its sending but then drops the call. If ppl call me, it goes to VM. Help! 

Donna1154 by Good Citizen / Bon Citoyen
  • 245 Views
  • 8 replies
  • 0 Bravos

Bill amount after resuming service

I went on vacation for a month. My prev billing date was on the 14th (minus $1 refer, 2 autopay and 3 loyal) I came back to Canada and resume my service on 25rd, however i only got minus $1 refer. Is the resumed bill correct? Like loyal and autopay a...

TD555 by Great Neighbour / Super Voisin
  • 139 Views
  • 2 replies
  • 0 Bravos

How to get a refund

My account auto renewed for 3 months. I thought the renewal was at the end of the month but it was the 29th (today). Can I cancel and get a refund?

Mark1964 by Great Neighbour / Super Voisin
  • 135 Views
  • 2 replies
  • 0 Bravos

TOTAL SCREW UP WITH LONG STANDING ACCOUNT

Public Mobile clearly the WORST platform for Mobility Service. Somehow the system kept throwing me off and locking me out EVERY time attempt to LOG IN. No way to access account. Now I want to add funds as today is deadline. Somehow I got to Change Pa...

stockticker by Great Neighbour / Super Voisin
  • 254 Views
  • 6 replies
  • 1 Bravos
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