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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1608 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3368 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 32401 Views
  • 148 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 44065 Views
  • 182 replies
  • 30 Bravos

Activation

Hi all, I think I have submitted ok but how do I know? How do I know when its done, and when should I put my sim card in. Thank you

Tonygl by Great Neighbour / Super Voisin
  • 200 Views
  • 2 replies
  • 0 Bravos

Resolved! how to make one time payment

My account got suspended but there is no way using myaccount to make one time payment. I don't know my 4-digit pin (I reached out to an agent in a separate inquiry to reset this) and the instruction provided on the public mobile website is not accura...

kimkat by Great Neighbour / Super Voisin
  • 243 Views
  • 2 replies
  • 0 Bravos

No longer able to place orders intl calls

Hello, I had 500 minutes bonus intl calls before I used to call Morocco many times. recently it stopped working, I now have an unused 500 minutes bonus, each time I try it tels me “5B1 you have reached a number that is not equipped to receive phone c...

Laky by Great Neighbour / Super Voisin
  • 203 Views
  • 2 replies
  • 0 Bravos

Subscription Change not reflected on Public App

I changed my subscription to a new plan on Nov 24th. The Public mobile app is still showing my old plan. When I sign in on the Public site it shows the upgraded Subscription but not on the app. 

LM321 by Good Citizen / Bon Citoyen
  • 308 Views
  • 6 replies
  • 0 Bravos

Overcharged for a year!

Ok, granted... I should have noticed before today, but...Black Friday 2023 I went looking for deals for both my wife's plan and my own.  She was previously was on 3G speed and 1GB data and I was paying $21/mo.  I didn't find any deals that I really l...

Number Transfer - Cancel shared account?

I just subscribed to PM and want to port my number over from Telus. My husband and son also share my Telus account - I will be signing them up for PM next. When I go through the app to transfer over my number, it wants me to authorize the cancellatio...

AndieC by Great Neighbour / Super Voisin
  • 255 Views
  • 3 replies
  • 0 Bravos

Re: SMS Not working

Hello, so what was the issue that they fixed? I have the exact same issue and When I contacted them they told me its not Public Mobile's issue but CHAT-R. I transferred my number from there and able to make phone calls and use data, just not sms. I a...

Rizwankhan by Great Neighbour / Super Voisin
  • 290 Views
  • 3 replies
  • 0 Bravos

Resolved! Reversing Change of Plan

I texted approval to change plans at next billing cycle, but now I have reconsidered and would like to cancel before it begins - how do I do that?

AJRJ by Good Citizen / Bon Citoyen
  • 475 Views
  • 6 replies
  • 0 Bravos

Sim

I'm a new member. There is now a discount of $5 per sim. The post office is on strike and it is impossible for me to receive the sim. Can I go to the store and buy one for $10 ? Then apply for a refund of $5 ?

KPLi by Great Neighbour / Super Voisin
  • 190 Views
  • 3 replies
  • 0 Bravos

Not receiving port sms text

Hi there! I'm trying to move to Virgin mobile. The sales rep at Virgin requested to port my number over yesterday, but I have yet to receive the text message to confirm the change. I have submitted a ticket as well, but no response yet. I asked the V...

terrymusgrave by Great Neighbour / Super Voisin
  • 218 Views
  • 2 replies
  • 0 Bravos

Switch Plan

My wife want to switch to $29 CAN-US-MEX Monthly plan. But there is no such option when she try to change subscription in her My Account. She was in a 90 days plan. Anyone can help?

hzhang12 by Good Citizen / Bon Citoyen
  • 313 Views
  • 5 replies
  • 1 Bravos

Sim card

I paid my subscription and ordered a sim card on Nov 13 my sim card is in mail but due to postal strike I haven't received it. I tried to buy one at Walmart but they don't sell them anymore. What are my options. I own a samsung phone and was told it ...

Kenbro by Great Neighbour / Super Voisin
  • 224 Views
  • 3 replies
  • 1 Bravos

Resolved! Service problems

My phone is having service issues again. This has happened before and seems to fix it self over a couple days. Is telus doing any upgrades cause my mom's phone has the same issue and she's with telus. My location is southern ontario. Signal strength ...

Chriss_dale by Good Citizen / Bon Citoyen
  • 400 Views
  • 5 replies
  • 0 Bravos

Calls

Switched to public mobile yesterday everything works fine but I can’t make calls

Rachel59 by Great Neighbour / Super Voisin
  • 201 Views
  • 2 replies
  • 0 Bravos

PUK. needed

I have sent 3 tickets in last 3 days and have received nothing. I can,t phone since IThe numberdidn't, get registered on network.  I can,t log in

Bjfalk by Great Neighbour / Super Voisin
  • 197 Views
  • 3 replies
  • 0 Bravos

Traveling out of Canada

Hi there, traveling to Bermuda next week. I have a basic subscription and wondering what I need to add for calling/texting?

Scotty6 by Great Neighbour / Super Voisin
  • 271 Views
  • 4 replies
  • 0 Bravos

Payment

trying to change my credit card info.  Just a new credit card number.   I enter my info and get a message that pm can’t do it now try later.   Tried 3 times last night and today.   Is it just b/c server is busy with Black Friday deals??? 

versysRob1 by Good Citizen / Bon Citoyen
  • 173 Views
  • 2 replies
  • 0 Bravos

How to use support communities

I love the support community-great Q&A, and wonderful learning space. I have a couple of questions. Do i need to sign on (even though I signed into public mobile) to the community?  And then how do I respond to posts?

Keeping plan with new number

I am thinking of getting a new phone and moving my number to that phone, then keeping my old phone and wanting a new number, but I would like to keep the plan I currently have with this new number.   Is this possible?  How do I do this?Thanks so much...

Lee_230 by Great Neighbour / Super Voisin
  • 207 Views
  • 2 replies
  • 0 Bravos

old number will not go through to process transfer

I am trying to put my existing number to be transferred from koodo to public but it says I need to use a valid canadian number. My number is still active in Koodo. Also I have never used an E-sim before. This will be the first time. Need Help! Thank ...

PatrishaR by Good Citizen / Bon Citoyen
  • 305 Views
  • 8 replies
  • 0 Bravos

Service Plan Options Disappearing Upon Sing In

So I went onto the Public Mobile website to look at the different plans available to change to, I was looking for a cheaper option than the one I currently have which is about $34/month, a great plan, I just do not need as much data as it provides. T...

One_Human by Great Neighbour / Super Voisin
  • 167 Views
  • 2 replies
  • 0 Bravos

SIM stuck in old phone

My SIM is stuck in my old phone. The SIM card tray broke. I can't get it out without breaking my phone. So I bought a new SIM and new phone. I transferred the Public Mobile app with the others and changed my SIM number but nothing happened. My old ph...

stetny by Great Neighbour / Super Voisin
  • 257 Views
  • 5 replies
  • 0 Bravos

Sim Card

If I have a Telus Sim Card, do I need to get a new SIM card or have to get the e-sim or can I use my exisitng Telus Sim card?

qdoan by Great Neighbour / Super Voisin
  • 168 Views
  • 1 replies
  • 0 Bravos

Why can't I switch to the plan I want?

On the website, there a variety of plans available that do not require you to be a new subscriber. When I log into my account, only the more expensive ones are available. I do not need 20 gb or more of data, and would be fine with the $23 plan. I hav...

Chew80 by Great Neighbour / Super Voisin
  • 268 Views
  • 5 replies
  • 0 Bravos

Porting in - Unable to active eSIM, error.

Hi,  Ported in from Koodo. Tried two times to active eSIM, both failed. Now the only option I have when I log into the PM app on the phone is to receive a code to my phone number, but I don't receive the SMS. I tried scanning the QR code in my welcom...

Azzurro32 by Great Neighbour / Super Voisin
  • 264 Views
  • 3 replies
  • 0 Bravos

transfer number

Good evening, I was helping my son to transfer his number to PM from Rogers.  The esim is not working, he's still with Rogers after 24 hours.  Please help 

simonzang by Great Neighbour / Super Voisin
  • 214 Views
  • 3 replies
  • 0 Bravos

Resolved! Waiting for SIM Card - Canada Post Strike

I signed up on Nov 23 and requested a physical SIM card. I didn't realize that PM would try to send it via Canada Post. I'd imagine I won't be getting it anytime soon. Will I be billed for this time that I don't have access to service?  Is there any ...

VaultTec by Great Neighbour / Super Voisin
  • 483 Views
  • 4 replies
  • 0 Bravos

Subscription

I already paid the subscription fees but my subscription still not activated what should I do 

Fateh2012 by Great Neighbour / Super Voisin
  • 131 Views
  • 1 replies
  • 0 Bravos
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