Community

Auto payment cancellation

I have transferred my phone to other supplier, how can I cancel my auto pay with public mobile? Thanks

Glitch with public mobile app password enter

Trying to sign up and get esim. Can't log in to the publicmobile app on my iphone--will not let me scroll down far enough to enter the password. Tried decreasing text size etc. Just displays the Login/Sign up window directly over the area to enter pa...

Previous Mobile Bills

Hello Community,How can I get the bills for January and February 2026? I see only the March 2026 bill. I need it urgently. 

Is there an actual phone number for customer service?

eSIM fee refund

Although I already had my eSIM before subscribing to the plan, I had to pay $5 for the eSIM fee. How can I get a $5 refund of eSIM?

Subscription on hold

Hi there. On the website it says my subscription is on hold but when I try to renew /pay it won’t let me. It should auto pay so not sure what is going on. 

Account Number

All I want is my account number. Confirmation email for purchase doesn't give full number.The day after requesting a SIM from Telus and transfering number from Bell, I visited a Telus/Fido store and moved my services to Telus.  I need to get my numbe...

Flashing sale

It mentions that the flashing sale ends March 30th. Can we still subscribe that day?

always being redirected to the activation page when logging in

i am a customer years ago, so i have an old account.i think it should be closed years ago, today, i was trying to active the new subscription,when i login into the account, it is always redirected me to the activation page, i have cleaned the cache, ...

Cannot reveive send outgoing text messages on receive.

Ever since 2 days ago. I'm unable to send text messages. I'm able to receive them but I cannot send any text messages on my end. It says it's been successfully but on their end, they don't actually receive anything. I can also receive incoming calls ...

I need help

Following up, still no response. My service is not active and I was already charged. Please assist urgently.

New port stuck in SOS

I just switched to PM yesterday, and my phone has been stuck in SOS mode ever since. Sometimes it looks like it’s trying to load, but always goes back to SOS. I’ve tried following the QR code, it says it can’t activate my eSIM at this time,  and talk...

Lost phone can't access account HELP

I launched my phone and I can't access my account because it's sending the codes to get in to my lost number.So I need to transfer that onto my new phone

Thinking about changing my service provider

Need clarification before I cancel my Rogers service, which I've been with for the last 26 years.1. Can I keep my same cell no?2. For the US & Mexico, can I call a mobile and landline as well, text and message friends? Will they be able to do the sam...

paiement history sience august 2025

Hi,  I would like to have access to my payed bills since 2025 please.   Best regards Maria   ***Message edited by CSA to comply with the Community rules.    

Sim card from last year?

Is it true that to reactivate a subscription I need a new sim card? A perfectly good one is sitting right here.

trying to login to my account

Hi, I’m trying to login to my account by getting a code to my email vs my phone (I don’t have my phone right now) but the code does not come through.   Any suggestions? Thank you.

sim activation not working

I’m having a really frustrating issue trying to port my number to Public Mobile from Fizz and I’m completely stuck.I signed up for the $25 / 80GB plan and paid for it, then started the number transfer process. I received the usual text from Fizz aski...

Can't receive calls

Monday was my last received phone call.  I can call out, and send and receive text messages.  If anyone calls my number, it doesn't ring.  After a long pause, my voicemail will pickup.  Have any changes been made this week that would effect my servic...

Change subscription plan

if I change my subscription plan now, even if it has just been renewed, I would lose the funds I just paid for the current plan yesterday?

Port Number

HiI ported my phone number from Freedom and then I tried to port 2nd line. The 2nd line deactivated/cancelled my 1st line. I need to get my 1st line back asap. I cancelled the transfer of 2nd line.  Please help!!!

Can't receive calls

I just moved over from Bell 24 hours ago. I can make outgoing calls, but cannot receive calls.  Texting isn't working either

Unable to transfer number

 After applying and paying, I needed to log in to the Public Mobile app and apply for a number change. However, after logging in, there's been no screen. Can you help me with this? ***Message edited by CSA_PM to comply with the Community terms of ser...

Transfer number issue from Bell to PM

I tried to transfer number from Bell to PM after the payment of the subscription, but it didn't work

Wife Number not porting

Hello please help, my wife and I switched over 24 hours ago to Public Mobile from Bell, during the switchsomething went wrong with my wife’s, she’s not receiving phone calls,, and she’s unable to connect with an agent through the Public Mobile app, s...

Talking with Moderator

Was in the middle of sending a text to Moderator when the device I was using rest. How can I see sent text to Moderator

SMS not working

Ported over from Fizz, everything was working but since the transfer phone calls and data work but SMS doesn't.  Cannot receive or send any SMS. Using an S22 with latest software and eSim. Need help. Convinced it is from the account transfer. Created...

Number port did not work

Please help as I signed up at 3 pm EST and performed the number port within the phone app but still can't receive incoming calls or texts...  Need assistance asap... edited by computergeek541: changed category (discussion isn't related to Community)