Community

Log In problem

I have an active account with public mobile, but when I try to log in to view my account, it says I need to activate my account and pick a new plan. I have an active plan, but I can not log in to view my existing account.

Log-in issues

I have an active PM account, but everytime I try to log-in, it wants me to resume activation on said account. I can't view or make changes to my account. How do I get past this?

3 DIGIT PUK UNLOCK ASAP

I need 3 digit pin password PUK UNLOCK SIMS CARD, TICKET NUMBER 53111 712email elsabeau4@gmail.comnothing has been sent I’ve got father sick with Cancer, please hurry, I appreciate this priority please and thanks

Subscription issue

My subscription is on hold and I was on a promo for 24 months for resubscribing. It says my payment didn’t go through but there are no issues with my card. Now to go pay, my promotion is gone. What’s going on with this service

SIM card

I switched to public mobile from virgin on Monday January 26. My phone is older so wasn’t offered the option of an eSIM. I ordered and paid for a physical sim. It still has not arrived. I do not want to pay for another month with virgin. Please look ...

Not able to port

Hi, I'm having trouble in porting from Fido to Public mobile. I received no response after authorization to port. Kindly help me resolve this issue.

Issue with number transfer

My Bell SIM shows SOS and I cannot receive the porting authorization text. Please manually complete the port for ###-###-#### to my Public Mobile account 1000000######.

Wrong IMEI During Transferring Phone Number

Hi,I have just realized that I give the wrong IMEI to the provider. I give the travel line IMEI instead of the primary line, and need to switch it to my primary line. How should I do that?

No service

My old visa was lost and locked. Today public could not charge the visa so my phone service was deactivated.  I just added in my new visa number and paid for this month but I still don’t have service. Do I need to wait?!! I need my phone line for wor...

Travel to Portugal

What’s the price to use my phone in Portugal for a week.  I am Canadian  edited by computergeek541: changed category (discussion isn't related to the self serve account system)

It is already day 5 and I have no services: Voice, Data, SMS.

Hello @CSA_PM, CS_AgentI created 7 tickets and sent few private messages to #CS_Agent and CSA_PM. I have been accomoding and patient with public mobile but it becomes unacceptable that I paid for services that I cannot use. Most importantly, my daily...

why public mobile website is too slow to load ?

Loading takes forever.... i thought we are living in 2026

New account, voice + text works, but data cannot be activated

Hello all,I have already submitted tickets for this, but since I have not received any help that way, I am reaching out to the community to see if someone may have encountered this problem lately.I took advantage of the "Flash sale", and transferred ...

Not able to input CC info

I received an email stating my CC was expired, went into update it and my account has not information on it. There is no place to update the CC as under "my account" there is not option to update payment. It seems like my plan (which I loved) has bee...

No support after one week...

I signed up for public mobile last week and still can't get text messages. I get errors about my SIM card not being set up properly but there's no support and this issue has no tracking...I'm paying for a service that I'm not getting. This would be i...

I ma unable to download esim since 2FA is active on account and SMS receiving is challenging ???

i am trying to download esim, for account which is active and while downloading from app esim FA need to be received ? 

Redemtion of the points ? Porting of the number while plan is expired ???

What is the dollar value of public mobile points ?? how can i use it towards the monthly plan or add-ons?? i earn 1.25 points per month per bill, i  mean while redeeming what are the value ?? it is $1 = point ??? where does it say on web ? why PM sys...

Place port bypass on my number

Account billing

Lost credit card that my monthly billing was charged to. A new card is on the way. Next payment is due end of February. How do I make sure that payment will be made through my new credit card which is on the way?

Service issue

I’ve lost access to my account and haven’t had service all week. I don’t see any emails explaining what happened and I’ve submitted 3 tickets since Wednesday, with no follow up from any agents. Im just looking to resolve this issue so I can make phon...

Tickets

Hello, my tickets and messages haven’t been answered in almost 2 daysis this normal?

Why can I receive calls but can't maje outgoing calls??

I have tried a bunch of troubleshooting things and I just can't make outgoing calls anymore. Things worked fine fir a few months and then it stopped working 

No service after updating subscription

Yesterday a support member helped me update my subscription to the promotional 50% off one. Shortly after the confirmation email my phone no longer had service. I tried restarting and still no luck. I submitted two tickets already and have not receiv...

Change of Subscription

Hi, I want to change my subscription to another plan that my spouse has but that plan is not active on my account. Right now I have 20G of data that I never use. I was wondering if you can help me with that. Thanks. 

Service nt workings

The service is not working. I tried.to reset the network settings but I'd dose't work. I submitted more than 10 tickets but no one replied. Now I don't have the service for the whole month, if you didn't help I'll go with the Customer protection serv...

E-Sim not working on iphone xs.

i tried for the frist time it took esim but no network. i deelted the e-sim and tried to re install the esim and that is giving me error that esim cannot be added. please try again or contact service provider. its been 4 days now with no service. i h...

Cannot receive message after apply to transfer number from Rogers to PM

Hi,I submitted application to transfer number from Rogers to PM last Sunday and the payment was successfully processed. But after that I couldn't receive message anymore so I didn't receive confirmation message from Rogers so I couldn't reply YES to ...