Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My husband who is a public mobile member has lost his phone and in the interim would like to use his old phone which still has a sim card in it. when he tries to register the new sim card, it asks him to give a phone number but the phone number is no...
My call won’t go through from Mexico to Canada. edited by computergeek541: changed category (discussion isn't related to Community)
I created PM account and ported number from Bell but I only got the text from Bell to confirm the port after I setup PM account and now my phone only shows PM signal but I can only get and call certain numbers.
Hi there,I wanted to pay for 100GB US/Canada/Mexico plan with vouchers, but it doesn't seem to let me do it. I don't own a canadian visa or mastercard as im from Denmark, so that's sadly not an option. Can some help me. Thanks.
I have purchased two eSIM within the last 10 mins and both have fail to install to my device. I have tored reaching out to an agent with no luck , can an agent get back to me asap. thanks you
I just purchased 15 days talk and text to the US but only the text is working. I can't phone or get calls. Please fix asap. Thank you.
Hi. Why is my subscription suddenly increased from $18 to $38 per month? Thanks.
As the title says my phone isn't registering my sim. I put in the one on my trip to see if my phone was broken but it can read that one one so not sure what to do about this sim. Suggestions?
My wife and I both switched to Public Canada/ Us/Mexico plan last year. I have been to the USA 4 times, no issues. My iPhone 13 has been working seamlessly between Canada and USA, this time I only get SOS connectivity, my wife is connected to T-Mobil...
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Teying to put my account onto new sim but it keeps askinv me to verify myself thru a pin that goes to my number but number isnt working yet.
Hello, my eSIM activation had issues and my phone used over 100 MB of data automatically. This was not intentional. Could you please credit this data back to my account? Thank you.
I had challenges with activation and transferring existing ph. number. I had to open a few tickets and encountered a pattern where the agent would stop responding after a couple of exchanges or the ticket would not be answered at all. That resulted i...
Hello,Not sure how this works hoping to talk to someone about getting a refund. I don’t have access to my esim and nothing is working. The QR code in the email takes me to a server not found page. I just paid and think it’s pointless to pay for basic...
Would you be able to email me my past payments for 2024 and 2025 to xxxxxxxxxxxxxxxxxxxxx ASAP please.
is there a way to transfer my number to another provider without using text message? I found public doesn't have roaming in China only after landing here, which means I cannot receive any SMS, so I want to transfer my number to another provider (e.g ...
A friend who I text and call frequently, I can receive her text, however I cannot call or text her number? WHY?I just changed my provider yesterday to Public Mobile edited by computergeek541: changed category (discussion isn't related to Community)
I was creating a public mobile account and i realized that i couldn't complete it because my account number for my old phone number that i wish to transfer to public mobile isn't working, The problem is that i already payed for my subscription i just...
how do i cancel my account
Trying to enter my old Virgin account number and saying it has to be 13 digits when it is only 9 from Virgin Mobile. I could put the IMEI but says it can be slower so I prefer not to. Can't find info anywhere!Thank you.
I’m trying to lower down my subscription to $20 plan but does not show in list
Hello, I am trying to submit a ticket or contact support to cancel my mother's account as she recently passed. Can anyone help me?Thank you
Want to know from the forum, how reliable is the service for switching to a new phone number?I switched my number 3 days ago to a newer phone number, due to the previous owner of the number is put on an collection. And when the switch happened, it wo...
I just created a new plan and downloaded the app, but I haven’t received the SIM card in the mail and I am wondering if I can get a digital SIM card instead cause it’s taking really long need to switch over my phone number from a previous other plan ...
Hello,i’m just wondering why my billing date keeps getting pushed back 1 day over the last year. It started as the 26th of December in 24, then every month it’s been 1 day sooner, now it’s the 19th of February, and it was just the 20th of January. It...
I am unable to send messages to android users since setting up with PM. I have been through all the steps, turning off and on my phone, making sure toggle is switched to SMS, reset network settings. Not sure what else to do, but need these messaging...
Hi, I can’t activate my eSIM. When I was setting up my account I wanted to transfer a phone number, followed all the instructions, got the SMS verification, replied YES to verify, my previous provider disconnected my account but I cannot activate my ...
I'm trying to add funds to my account before autopay to avoid any issues. There's no option to manually pay. Can someone suggest anything?
I have been having problems with data and outcalls on and off lately, I am in usa near tucson az. Seems if I am not near the campgrounds wifi, and need to search the web, my phone freezes up, phone will not work for outcalls. Seems to help if I rebo...
Hello,I have not received my sim card even though I have purchased on Dec 25th 2025. I have paid an entire bill without being able to use my phone AT ALL during this time. I would like my month refunded and credited. This is inexcusable. Please provi...
