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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 26248 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 38209 Views
  • 185 replies
  • 29 Bravos

Resolved! Transfer a number to existing public mobile number

Hi,Can I transfer a phone number to existing public mobile number? I’ve only had the public mobile phone number for month and a half. I’m also going to be transferring to new phone. Thanks. 

Anni78 by Good Citizen / Bon Citoyen
  • 529 Views
  • 8 replies
  • 0 Bravos

no data

No data lte, 3g, 4g, 5g in my regon since today any one else??

Guy11 by Great Neighbour / Super Voisin
  • 215 Views
  • 2 replies
  • 0 Bravos

Existing line Transfer to new phone

Hi there,I’m going to transfer my public mobile existing line to a new phone. Do I need to get a new esim for the new phone?Thanks. 

Anni78 by Good Citizen / Bon Citoyen
  • 301 Views
  • 4 replies
  • 0 Bravos

Refund for overpricing?

Hi everyone! I was paying $50 a month with public for cell phone services, and loved the experience. I just found out there’s a better phone plan at $36 a month, and I’m wondering how to get a refund for the months I was not automatically put in the ...

Pmunroe36 by Great Neighbour / Super Voisin
  • 287 Views
  • 5 replies
  • 0 Bravos

Porting time query

I just switched to Public Mobile from Fido and made the port request, I authorized the port and my Fido line went dead.I submitted a ticket to support and they told me it could take up to 3 hours, but it's been over 14 now and I still don't have my n...

Cura by Good Citizen / Bon Citoyen
  • 436 Views
  • 8 replies
  • 1 Bravos

Resolved! Transfer from Cityfone

Hello,I ported my number from Cityfone yesterday. Cityfone says they do not send text messages for their port outs and it would happen at midnight. Today my carrier says public mobile at the top left of the screen but I can't call or text people who ...

Gloriajean by Great Neighbour / Super Voisin
  • 258 Views
  • 1 replies
  • 0 Bravos

Resolved! Billed once, but charged twice in August

When checking credit card history, I noticed being charged twice in August. One on August 13, another on August 14. Same amount. Public mobile showed only one bill on August 14 only. Any one has similar issue? Chatbot told me to contact customer supp...

Dogniuniu by Good Citizen / Bon Citoyen
  • 402 Views
  • 3 replies
  • 0 Bravos

Re: Failed Number Porting - Did I Lose My Old Number?

I made a mistake when I use Transfer Lucky Mobile Phone number to PM. I thought I could have two lines on my account and I did not know by transferring phone number I will lose my PM phone number. I wish the could explain it to me at beginning that I...

MasDar by Good Citizen / Bon Citoyen
  • 523 Views
  • 9 replies
  • 0 Bravos

Cannot get 23$ per month for 6G plan

Hi,  my daughter's plan is 23$ per month for 6G at Public Mobile, and my plan is 24$ for 3G.  I want to switch my plan for that plan but I can't since it does not appear in the list of available plan on my account.  Why?Thanks

vero_legris by Great Neighbour / Super Voisin
  • 381 Views
  • 4 replies
  • 0 Bravos

Data usage

Why does my “subscription usage” show 100.36 mb used, but when I view “usage history” it doesn’t show any data used from the start of my monthly subscription?

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Maharg by Great Neighbour / Super Voisin
  • 444 Views
  • 4 replies
  • 0 Bravos

Resolved! $39 CAN-US Plan vs my current $40/month

Does anyone know the fine print details of the $40/month plan?I'm trying to determine if I should switch to the $39 CAN-US PlanThis is all it says for my current $40/month:5 GB at 4G Speed30-day planUnlimited Canada-wide TalkUnlimited International T...

JapanTrip by Good Citizen / Bon Citoyen
  • 400 Views
  • 5 replies
  • 0 Bravos

Refer a friend

Hi all,I refer one of my family member and they sign up for 19/month plan. Will I still get credit for referral every month? 

Yea123 by Good Citizen / Bon Citoyen
  • 304 Views
  • 4 replies
  • 1 Bravos

Are Oracles somewhat also moderated.

 Oracles were performing the task as authorized by Public Mobile.  And the post was no doubt a redundant one and hence being removed correctlyFor any complaint, please go through the proper channel by submiting ticket with CS Agent using Chatbot

softech by Oracle
  • 301 Views
  • 0 replies
  • 0 Bravos

Resolved! New PM SIM transfer phone number

My iPhone was stolen and I have just bought a Nokia 2780 Flip and I have installed my new PM SIM. I need help transferring my phone number to this new SIM and activating it as well. I'm not sure how to activate it as this phone runs on KAiOS and i ca...

coyotetricks by Great Neighbour / Super Voisin
  • 498 Views
  • 6 replies
  • 0 Bravos

Resolved! Voicemail

Do all packages now include voicemail ? 

Karla1 by New in Town / Nouveau en Ville
  • 241 Views
  • 1 replies
  • 0 Bravos

Cancel subscription

Need a subscription cancelation. It used to be my ex wife's phone and I am still paying for it.I have no access to the account as she changed the password.  So I need to cancel an account that I am still paying for but that I lost access.Thanks for h...

Sguillot by Great Neighbour / Super Voisin
  • 442 Views
  • 7 replies
  • 0 Bravos

Resolved! US iPhone

Would an iPhone purchased in the US be compatible with PM plans?Thanks

MaryAce by Good Citizen / Bon Citoyen
  • 246 Views
  • 2 replies
  • 0 Bravos

My account is shut down

My account has been shut down.  My payment has been posted on my visa account. My account balance is zero. There seems there is no way to talk to someone. Iam a senior and need help

Theduke1 by Great Neighbour / Super Voisin
  • 268 Views
  • 4 replies
  • 0 Bravos

Canada-US Minutes

Hello community. I'm currently on the $34 a month plan (attached below): wondering if the third bullet means I can make calls while in the US or if it's only calls Canada -> the US.Thanks! 

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Juj by Great Neighbour / Super Voisin
  • 247 Views
  • 3 replies
  • 0 Bravos

US roaming

Hi,I am thinking about moving to PM to this plan - 65GB Data within Canada and US. When I looked at the details, it doesn't mention free US roaming - which it should since it mentions US? I would like to know if anyone else has this plan and if they ...

MaryAce by Good Citizen / Bon Citoyen
  • 727 Views
  • 13 replies
  • 0 Bravos

Didn’t receive emergency alert while Roaming in US

I have a free US roaming plan and have enjoyed using my data like at home. I’ve been staying near Las Vegas using Verizon and T-Mobile 5G which work great. A couple days ago there was an emergency alert issued for my location. All my family’s phones ...

Rylan2 by Great Neighbour / Super Voisin
  • 383 Views
  • 6 replies
  • 0 Bravos

Resolved! iPhone SE 2016 to iPhone SE 2022

Looking for the exact process & order to follow when switching my Public Mobile SIM Card from my 1st generation iPhone SE to my new unlocked 3rd generation.I assume it should be pretty strait forward but want to do it right the first time. (Should I ...

Glutenhab by Great Neighbour / Super Voisin
  • 478 Views
  • 5 replies
  • 0 Bravos
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