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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 183 replies
  • 25 Bravos

Old Pm

How do I reactivate my old PM number? Everyone has me in contacts as this number and i chat text over wifi. But now i want to activate so i can actually make phone calls. My dad is helping me. Thanks.elisa

Elisa_DP by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos

Resolved! Tried to change subscription

Hi, I was trying to change my plan yesterday before the renewal today, but the site was down. This morning the payment for my old plan went through, but I would really like to switch to a new one. Is there any way to do this today?  Is it possible to...

Jellybean23 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

canceled but autopay charged me

hey all!i canceled my subscription the same day as my billing cycle but autopay still went through anyway and charged my there any way to get this refunded? i haven't use the service at all.thanks!

derpaderr by Good Citizen / Bon Citoyen
  • 12 replies
  • 1 Bravos

Payment method

My cc has been expired and i am trying to add a new one. Just wondering where/how to do it as my profile isnt letting me add a new credit. Card

Kriti01 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Experience with purchasing refurbished phones from Mobile Klinik?

Has anyone here purchased a refurbished phone from Mobile Klinik? Were you happy with your purchase? I am considering making an online purchase of a refurbished iPhone from them. Over the years, I have purchased a couple of refurbished iPhones from O...

colleeno by Great Citizen / Super Citoyen
  • 5 replies
  • 1 Bravos

My son's phone thinks it is a USA account

I think my son's phone thinks its a US account.  I have tried to join the community on his phone and submit a ticket but I continuously tells me there is an error and literally takes me in circles.  Need help.

Ang4 by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

No network in my area

Why is it when I try to make a call in my area it says no network available cant make or recieve calls can only use text messages an the phone carrier is the only company this does this with I might have to switch carriers 

Dana69 by Great Neighbour / Super Voisin
  • 5 replies
  • 1 Bravos

Resolved! Phone and data in Belize

Hi folks. My wife and I are going to Belize soon for a holiday and we just need to confirm how to use phone and data while there. We both have Public Mobile plans - wife on iPhone, I'm on Google Pixel. Our understanding from reading previous posts is...

Victorypoint1 by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos


I am trying to make a call to a US number when I live in Canada, I tried to call and it does not go through and I get a voice message saying I have run out of minutes. I went to the public mobile app and purchased a US talk and text add on, but when ...

Raedickey by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Transfer number

Hi there!I just transferred to Public from Bell last week but my number has not transferred.  I responded YES to Bell's message asking to transfer my number but instead I seem to have a new number.  I have not cancelled Bell yet and won't until my ol...

Kevo88 by Great Neighbour / Super Voisin
  • 12 replies
  • 0 Bravos

Cell Phone service, Can't text or phone anyone but my wife's phone ok

Hello I cannot text or phone anyone on my cell phone.  I can use the internet.   My phone has a message Stating "network not available".   It did work for a few and then stopped again.    My wife has Public mobile as well and she can text and phone o...

Sleder by Great Neighbour / Super Voisin
  • 6 replies
  • 1 Bravos

10$ deducted from my card

Hi there! I was deducted 10$ today from my card and I do not know for what it was deducted It is mentioned "automatic top up" Which I didn't do. And my package should be 30 $ so I don't know what this 10$ bill is for ?!

Arini by Good Citizen / Bon Citoyen
  • 8 replies
  • 0 Bravos

expired credit card - unable to update information

I didn't update my credit card information in time before it expired.Now my services are on hold, but it won't let me update it... it says: "Sorry, we’re not able to process this request at this time. Please try again later." And it's been like that ...

OlivierCh by Great Neighbour / Super Voisin
  • 9 replies
  • 0 Bravos

Can not renew an automatic payment

Every I submit the payment renewal request, it shows: sorry, we're not able to process this request at this time, please try again later. But my old card has expired, I have to renew my card for an automatic payment. I already tried many times. Pleas...

Arwen by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

outage ?

Is anyone having issues with their service, as of last night my service has been spotty, as not able to receive or make calls at all times, when I try to make calls I get some not registered. Every so often the call is established,  so something is s...

petey99 by Good Citizen / Bon Citoyen
  • 11 replies
  • 0 Bravos

Resolved! Question about plan upgrade

Hi,I hope you're well.I'm mentally disabled. I just signed up for a Public Mobile plan (it's a Québec plan, costing $40 a month for 30GB of 5G data). My Subscription Cycle is Jan. 29 to Feb. 28.When I logged in, I saw a promotional plan which costs $...

sunshine1980 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Add on not working

I cannot call from the USA and my wife cannot call from Canada.  There is lots of usage remaining.  It worked I. Midland Texas but not in Buckhannon West Virginia. 

Zeldacat by Good Citizen / Bon Citoyen
  • 15 replies
  • 0 Bravos

Subscription related issue.

Hi there, I am facing problem with my subscription. Last day, I subscribed for a 90 days subscription (34$ per month). But they didn't change the subscription. I gave my permission to change it but they provided me the same old subscription. That I d...

switching to a 90-day subscription

hi there, long time lurker, first time poster last month (in dec 2023), i used to see the option to change my current phone plan to a 90-day subscription.  not to change plans but just update my current one to a 90-day billing cycle.  i used to see i...

ejpuedpm by Great Neighbour / Super Voisin
  • 9 replies
  • 0 Bravos

Plan refuses to renew

On Thursday, Jan 25th, I got a text from Public Mobile saying that my payment did not go through. I've been with Public Mobile for 3ish years and have never had problems with my credit card. I even went in to check on my statement and it all seems no...

beth7 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! Plans

Hello, I have a simple question please. How do I simply request to STAY with my current subscription? I ask because a week ago, I had thought about changing to a less expensive subscription and selected “change at my renewal time” or like when my new...

LBR by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Cannot sign in

I cannot sign in keeps giving me a code goes to the right number and then just take me to a black screen says forbbin AI or if I'm in the app just take me right back to login over and over and over again.

Sarah26 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! sim card

Hello,I have an invalid sim card. Is is possible to activate it again?Thanks.

zsp110 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! MMS Not working

I got a notification I needed to change my APN settings to continue being able to send MMS messages. I previously had to manually put my APN settings in as I have a Teracube 2e. So I changed the settings leaving any that did not need to be changed th...

Chris311 by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Resolved! Phone Stopped Working

Phone was working fine until about 90 minutes ago.  Shows that it's connected to the PM network, but cannot send/receive calls and/or texts.  Tried rebooting twice.  Outage map shows no outage in my area (Ottawa).Please help!

Unauthorized access - can get on to make payment

Logged in successfully to my account it asked for code, I added code then I got a blank screen with Unauthorized access and I have tried several times. I need my phone asap, therefore I need to get on to make payment 

DelaneyBS by Good Citizen / Bon Citoyen
  • 7 replies
  • 1 Bravos

LinkedIn Verify

Hello, when will you work with so that we can verify ourselves on LinkedIn? It says it's because PublicMobile is not a major carrier. That's not cool. 

ssppp by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos
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