Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I purchased a new cell phone ( iPhone 16e) and it won’t do a side by side transfer with my old iPhone SE. How do I transfer my number to my nw phone?
Hi there,My husband lost service a couple days ago, and his account is fine (and restarting the phone/resetting settings etc didn't help), so we ordered a new SIM. Now the problem is that, after downloading the app and logging in using a code through...
I have had a Public Mobile account for a few years.I have auto-payments set up with my BMO Mastercard.In 2025 I had my landline tel#xxxxxxxxxxxxxx replace my original cell#xxxxxxxxxxxxxxx.Later in 2025 I moved from PEI to NS. Doing that prompted Bell...
Hello,Wondering if anyone has been experiencing issues with incoming or outgoing calls, or sending texts? This started for me a few days ago (Tues Mar 24) -it happens while in my house. Usually things are fine with the bars/reception on my phone but ...
Hi,My call/data service stopped today. And I have a message in App saying "your plan has expired".I signed my plan in Jan 25, 2026 with 50% discount for 60G/$20 after discount. It worked in the first 2 months. Then it suddenly stopped working today a...
Does Public Mobile have SIM swap protection?
Ordered a SIM card in February and it was never shipped. How can I get a refund?
Can’t send text messages
How can I change esim to sim card?
can i see my message text content online in this website?
I’m having the exact same problem, and I REFUSE to pay the $40 it is asking me to pay.
I logged in but everytime I click "my account" it sends me to the HOME PAGE!! I can't get to my profile!!!
i have a dollar something due for a 911 fee and it does not give me a option to pay it
Hi,My call/data service stopped today. And I have a message in App saying "Your service are on hold because your plan has expired".I signed my plan in Jan 25, 2026 with 50% discount for 60G/$20 after discount. It worked in the first 2 months. Then it...
Hi, I just paid for a new plan but chose ESim by mistake. My I phone 11 is a non ESim model and does not have an EID, so I'm stuck in an activation loop. I now have a physical sim I purchased through Amazon. Can you please update my account to this p...
Can I use a SIM card from a phone that is broken and use it ina. New phone?
Service not active2nd time in 2 months that for some reason payment didnt go through and servicesuspended again. I need this resolved immefiately so i can use my phone
Hi,why my monthly payment changed from $20 to $40? It should be good for two years and this is only my second month.
Hi, I recently got a new phone and I’m trying to transfer my eSIM.Based on the guidelines, the eSIM replacement should be free if:My current eSIM has been active for more than 15 daysI’m doing an eSIM-to-eSIM transferI did not delete my existing eSIM...
I bought an esim but when i installed it it seems like not successful, could you help me with that, please
I am not able to make or receive a call because the credit card attached to my account expired. I have changed the credit card but I'm still unable to make or receive calls. Please can you rectify this. Thanks
Hello,When I first activated my phone, I experienced some issues and was unable to use it properly for over a week.At that time, I thought there might be a problem with downloading the esim, so I ended up paying for the esim twice. If a refund is not...
Hi public mobilemy payment got declined from my card even my card have balance. So now if i try to pay the payment through app its shows me $40 something my original plan is $20 because i have a discount for 24months what to do? Please help asap
My name is ***** (phone number ###-###-####). I purchased a monthly phone plan for my husband *** (phone number ###-###-####) and I would like to cancel it now as he just passed away recently and the phone service no longer needed. How can I do the ...
I have a 2 year subscription and it's frozen why? I make my monthly payment and updated my payment card
My phone is broken. I had an e sim card. How do I transfer it to a new phone?
My subscription renews in a few days but I want to renew it today how do I renew my plan without changing it
I clicked on a text with and offer for $40 and said yes, thinking it would show me the details and not actually change my subscription on renewal. I am happy with the plan I am on now so please do t change thank you
