Community

Payment issue

My payment cannot process due payment?

payments

are payments auto renew each month or need to pay manually each month

Customer Support, Stolen Phone, Transfer services to a new phone.

My phone was stolen, and I created a ticket to blacklist the IMEI and get instructions on how to transfer service to a new phone. There has been no reply after 3 days. Does customer service exist in any form? What are the steps to get service on my n...

payment

i have problem with payment 

I paid my plan twice but my account got suspended

My account got auto-paid on the 24th and today I realized that I suddenly had no connection. I found a wifi spot and my account said that it had been suspended and I needed to pay to reactivate. I did but then it continued to not work. My account sho...

Data not working after renewal

My plan renewed on the 29th and since then the data stopped working. Calls and texts still work, but no mobile data and the usage on the app is not loading.the only difference between last month is that I changed the payment method, but even then it ...

Porting existing # from Telus to PM

Hi,Went through the activation and wanted to keep existing #. Said to wait for sms to let Telus know it was OK. 24 hrs laer have not recieved sms. How long does this realy take?

how to get my old phone number back after switching to public mo

No numbers available in Lethbridge area

I tried to change my phone number but no numbers are available in the Lethbridge area. Can someone assist with this?

I can't access my account to update payment information

Yesterday, Cs Agent Michelle successfully linked me to unify an old account which I could no longer access. We seemed to have an updated version I could update the info on. I was told to wait 24 hours but 36 hours later, when I logged in I was prompt...

No email access

I have an account since many years with Public Mobile. my email has changed. I’m having problems signing in. I cannot reset the password, since I can’t get the emails anymore. Is there any way to recover the account? Many thanks, Kai

OTP not going to email (phone no. not working)

My husband got the $40 plan per month just yesterday. As he was in the middle of getting a new number assigned to him, right before the esim set up, it gave him an Error. The funds were charged to his credit card already.Now every time he logs on to ...

Account

Were do I find my account information 

No phone service

So today I made a payment on my account,  payment was actually due on the 28th. Payment went through fine, but I only have data, no phone service at all.I tried restarting my phone,  still no phone service. When I log in to my account on the PM app i...

Services not working after using eSIM (Airalo)

Hi,None of my services are working after using an eSIM while travelling. I cannot dial in or out, send/receive  SMS messages and data is not working either. I have used an eSIM (Airalo) in the past and have had no issues switching back. I am also una...

Cell suddenly switched to SOS signal 31JUL25

Hello,my phone signal has suddenly gone to SOS.  Are there network issues?thanks

I can only access 3G

Hello! I’m on a 4G Can-US-Mexico plan and my phone is not connecting in the U.S.My phone has never upgraded to 4G or 5G from my original 3G plan that began several years ago. So I think this might be the problem? What is the solution? Could I get an ...

Canceling Payment

I was attempting to transfer my number today, but with the app being down the whole day and all the posts about issues with activating, I'd like to cancel and get a refund for my payment if possible. 

Can’t log in The phone number for my OTP is my old number which is deactivated

Hi, i’m having soooo much trouble hetting help for this. Whenever i try to log into my account, it asks me for an OTP that gets sent to my old phone number which is deactivated. Whenever i try to go reset the phone number, it asks me to log into my a...

Realme 9i

Does someone use Realme 9i?

Add-on amount debited without applying add-on

I tried to purchase an add-on, but the payment was debited and the add-on was not there. So, I had to repurchase it. I need a refund for the first add-on, which was not added to my account. [update by Softech: Incorrect tagging removed]

Prepaid credit card

Can II use a prepaid credit card?

iMessage and FaceTime issues

I have my phone transferred to Public Mobile recently and since then I have lost the ability to use IMessage and FaceTime with my phone number. I am able to use it through my email but my number is not being recognized through my Apple account.I have...

Porting in issues

I have issues with porting in public mobile from Fido.It has been 48 hours, I still unable to receive calls or texts. 

Payment.

  I made a payment and it processed but I still haven’t had my service restored.