Community

Porting Over Full Access - can’t verify

While setting up and porting over I was at the step of providing full access. And a code was sent to me. It never arrived and the last 3 digit it showed I didn’t recognize. example …………342How do I get past this step?

Number Transfer went through but phone says No Sim, lost network from my previous carrier

Hi,I changed my plan from Virgin Mobile to PM (eSIM) today, I wanted to keep my old number so chose to transfer number. I paid for it, received an approval message from Virgin, and then also received a message from PM saying the number transfer is do...

Refer-a-Friend missing bonus $10

Hi Support,I provide refer to my my friend, which open new account on Jun 29, 2024. Nether me nor my fried receive referral bonus :-(. I only received 1 point today. My referral shows referral was made on Jul 16, 2024 (today?) while real date was Jun...

iMessage not working for me

Keeps on saying verifying. I have tried everything reset my phone multiple times and network settings. 

Payment

I had a simple phone plan for many years $6 plus tax because I hardly using my phone just for emergency.Why I have to pay double $13 pus tax in last 2 months?I would like to talk to customers service please

Why won't vanilla mastercard let me register postal code?

I want to use my vanilla mastercard giftcard, so I went onto the website to register the postal code. However, it just told me there was a system error and to try again later. I  tried again the next day, same result. Paypal will not accept the card ...

Moving my old sim card to a new phone

My sim works in my samsung and I moved it to an iphone7 but it says no service. When I looked at the celluar settings it says public mobile. I restarted the phone but still no good. 

Confirm Identiy

My sons sim card quit working. When signing in to his his account it requires him to confirm all access and then sends a code to his phone number and there isn't a email option. He cant access this code because his Sim card has malfunctioned. We woul...

Transfer mobile number

I am currently selling a business that the public mobile number is important in customer contact.  How do I transfer the number to the purchaser of the business?   I have a physical SIM card with public mobile if that matters

extremely slow 5g in Osoyoos BC

I'm still seeing extremely slow 5g connectivity in Osoyoos, BC.  Less than a megabit in some instances. Why is it so slow? it's basically unusable for downloading apps, working on a vpn or anything else i want to do. 

How to remove credit card

Ended subscription with PM

Now that my subscription has ended I no longer can log in or have an account.  I had pre authorized payments for my service and I was charged for a month I did not use.  How or who can help me get reimbursed.

Transfer number

I am trying to port my number to another carrier. I don't have access to my old phone or sim card. How to I port my number to my new carrier with with no access to my old sim 

Phone number not eligible for support after submitting ticket

Posting on behalf of my elderly mom:Created a profile and plan last month and attempted to port the number over. Got a text today saying the port was unsuccessful and she was being assigned another number. I submitted a ticket after reading this with...

New and not activated yet but shipping address wrong and so hard to talk to customer support

I'm in new client I just paid and I'm getting a SIM card shipped to me they have the wrong address it is impossible to edit the address cuz it only gives me two options the activate your selection or login selection neither ever go to a profile edit ...

Messages

Hi, I recently saw answers to my last post and now I cannot find these answers.  Where are they?  I press on notification and the envelope for inbox and I dont see anything.  The only message I see is a Private message that also went to my email.

Blocking outgoing calls

Hi Community, is there a way to block an outgoing call made from your teenager?  For example, if he called a certain number it would not work. Thanks,

Plan changed Not requested.

What's the reason for this new plan change when NOT requested?  The Bill went from $11 has I had basic up to $26.25.  Want this back to the way it was originallywent in to see my old logs and they are gone.  Please can someone get to the bottom of th...

Overcharged

HelloI bought an add on on June 21and I have been charged twice855-4782542 BC$33.60HOW can I be reimbursed? Thanks

Price increase? Why

Why did my monthly rate increase. It went from approximately $20 to $27 with no explanation.

Account billing

I just upgraded and see my new monthly payment was taken from my bank even though I just paid last week? Don’t I just make up the difference and then cycle normally at the new amount? It seems I’m being charged twice. 

Subscription Usage doesn't match Usage History

I'm seeing issues with my usage reports. I've made 2 long calls that show in my usage history but aren't reflected in my minutes used summary. Meanwhile data used summary is way higher than normal and what is showing in usage history for data is not ...

When I tried to enter my address it kept coming up wrong.

When I entered my address it kept being auto generated incorrectly. The area code was correct. But the town and street was wrong. How do I change it ? 

Data dropping in and out, slow LTE speeds

For the past 2-3-4 weeks the public mobile data has been horrible, constantly dropping in and out randomly. And the speed I'm getting is ~2-3 Mbps download, completely unacceptable and definitely not what I'm paying for, I've been a loyal Public Mobi...

Double charge of my subscription plan

I registered the Public Mobile service on June 24, 2024 with the plan. After activating my plan on Jun 28, I found that I got charged twice on my credit card with $64.41 each. Can you explain to me if this is a mistake?