Community

Subscription with number portability but Public Mobile SIM says "no service"

Hello everyone, I'm new here.Yesterday my husband subscribed, chose his plan, created the account in the APP, paid, did the steps to port the old Koodo number, completed the questions, received the SMS from Koodo to authorize, answered "Yes", but he ...

I was charge 3 times when I change my service

Hi someone,I've change my services option and I was charge 3 times on my credit card but it's not register.How can I have a refund? Or could it be credit? Thank you!

Charges on my account

Hello,I would like to chat with someone in order get an explanation on some charges made by Public Mobile on credit card. Thank you.

no service

My phone will all of a sudden mid day today no make or receive calls or texts. tried restarting.

Call Forwarding without codes

Hello! I broke my screen, and I need to have my calls and texts forwarded while I get my screen fixed, which will take a few days. I found the article on how to forward calls, but I would have to be able to use my screen to dial the codes. Surely the...

Unable to get out of Previous Contract

Good morning!I was very eager to join Public Mobile, and did so last night for all 3 of my lines without checking to see what the cost would be to get out of my prior contract.I was prepared to pay some early termination fees, but not to the tune of ...

Help!

I can call, but I cannot text. Nor can I receive calls or texts.

Old phone number wasn't active

Now I am in some kind of limbo, I can't receive texts/calls, and the 6-digit code to ensure its me doesn't get sent. What is the process for fixing this?

login crash

after login attempts, the app crashes. i have cleared my browser and reloaded the app to no avail new customer

Cash in free $34 + 10GB no catch?

I have the $34 Can 50gb unlimited, if I switch to the promo same plan $34 to get the 10GB free, do I keep my half dozen referrals or do I have to start collecting referrals again? 

Number porting from Bell - 6UT1, Not in service

I can't seem to find any help, I signed up for Public this afternoon and I had to speak with a CSAgent via PM as when I created my account, I could not automatically port my number and I was not able to log in to my account. The agent provided me a t...

Call Failed message

I recently switched to Public Mobile, and when I try to call certain numbers, I receive a ‘call failed’ message. I just ported my number over yesterday and am unsure if there’s a setting on my phone that needs to be changed. It works when I call some...

change back to old plan

i switched plans to go on vacation to the US and now i want to switch back to my old plan but it doesnt seem to exist. i was on the $15. plan, the only one available now is $30. can some support person help me or i will  have to cancel my service bec...

cant call out or receive calls

Have turned phone off twice and taken sim card out, still no service. Did voice message and password. why no phone or texting either

I just created an account esim doesn’t work

I check the eSIM compatibility- it was compatible.continued with registration - now saying not compatible - need help please contact me 

Re-ordering an eSIM - activation failed

hi all eSim acitvation failed though iphone is compatible - need to order a new one/QR code - submitted an agent request 2 hours ago no reply 

my plan seems to be gone - asking me to pick a new plan

I login to app or website for the first time in at least a couple of months.  it's asking me to pick a new plan.  None of my info is there.  I had years worth of credits, that all seems to be gone?  Or at least I can't look at it anymore.  I was on a...

App

Why is my usage data not up to date in the app?

Delivery of SIM card

I had ordered a SIM card on the 10th of August, now 4th of September and I have heard nothing about delivery. Tried finding a a help page for this to get it re delivered, but nothing. Is there anything to fix this?

Porting

How do you stop your number from being ported to a different carrier?

Help Porting number from PM to another service provider

My subscription has ended and I do not have any outstanding payments with PM. I am unable to get my phone number released from PM for port through my account. 

Error code M8703

I created new account today, applied new SIM, selected plan and made payment from my card. It showed message payment was processed but account configuration error occured. Error code M 8703. I checked my card its debited from my card. When i login to...

transfer in the middle of month

hi can I trasnfer to another carrier before the monthly term end? will PM refund whatever days I didn't use?  Thanks 

Changing my caller ID name that come up when I call someone

The name that come up when I call someone isn’t my name and I want to get it changed to my name asap.how can I do that?

How to retrieve my old account with wrong email address