Sim card

[Sarah1990]

Hi, I just paid for a new plan but chose ESim by mistake. My I phone 11 is a non ESim model and does not have an EID, so I'm stuck in an activation loop. I now have a physical sim I purchased through Amazon. Can you please update my account to this physical SIM?

[computergeek541]

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@CS_Agent wrote:

Please ignore this and send private message

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Dunkman isn't the customer asking for help.  Sarah1990 is the member asking for assistance.

[BKNS27]

@Sarah1990 

The North American iPhone 11 does have eSIM. Unless it was an iPhone from China.

You can check your phone settings to confirm it is eSIM compatible.

Go to Settings-Cellular-look for Add eSIM. If your iPhone 11 have this setting then it is eSIM compatible.

[CS_Agent]

Please ignore this and send private message

[Dunkman]

@Sarah1990 

Once you receive your SIM card from Amazon, then contact customer service agent.  They will need to manually help complete the activation of account.  

You can either submit a ticket via chat bot or private message CS_Agent.