Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 969 Views
  • 19 replies
  • 11 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29819 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41640 Views
  • 185 replies
  • 29 Bravos

Referral program

Hi,I added my daughter long time ago as referral to my account, but she was never showed up under my account and I am not benefitting the family plan or even a referral from her new line

KAZ4 by Great Neighbour / Super Voisin
  • 318 Views
  • 3 replies
  • 0 Bravos

App not working

Just bought $30 worth of data and found out I have to download an app but it won’t let me download moved to Canada from Australia a month ago if that makes a difference thanks

Timothy501 by Good Citizen / Bon Citoyen
  • 775 Views
  • 7 replies
  • 0 Bravos

Resolved! Wrong email

The email address associated with my public mobile account is incorrect. How do I fix this. My account is still active but I can’t login

Uschi by Great Neighbour / Super Voisin
  • 325 Views
  • 3 replies
  • 0 Bravos

Zero data coverage in Almonte / Mississippi Mills

No issues when entering and leaving the area and signal showed a few bars of LTE, but on 2 different PM devices, there was zero data or voice coverage.  Tried resetting, rebooting, turning line off and on... having been in the telecom industry for 30...

TorontoTim by Good Citizen / Bon Citoyen
  • 404 Views
  • 6 replies
  • 0 Bravos

Resolved! Changing Subscription

Hi, I will visit USA soon for 5 days. The add-on costs about 30 cad, which is costly. But if I switch to Can-USA plan in my renewal date and then again switch back to my current plan, will there be any additional charge? For example, my current plan ...

Reetesh by Great Neighbour / Super Voisin
  • 345 Views
  • 3 replies
  • 0 Bravos

Mobile data is not working

I bought extra data using points. The phone shows 5G, the data is there in my profile, but it's not working. Any suggestions?  

Svetilnichik_0-1723478223073.png
Svetilnichik by Great Neighbour / Super Voisin
  • 401 Views
  • 5 replies
  • 0 Bravos

Can I buy more Canadian minutes?

Hello, my grandmother has the PM “senior’s plan”. With 100 minutes in her cellphone since she only uses it for emergencies.However she is in the hospital and will require more minutes to communicate with family and friends. I don’t see any Canadian m...

skyguy by Great Neighbour / Super Voisin
  • 280 Views
  • 2 replies
  • 0 Bravos

Can-US plans

Hi.  I am a snowbird and looking at changing my subscription from a basic to the Can-US wide plan.  I believe this will give me talk text data service while I am in the US with my Canadian number.  Does anyone have experience with this plan in the US...

Payments

Hello, I have $35 credit in my account but my number of minutes are up and it is not transferring over to add to my minutes. Please help. I am in a hospital right now. Thank you. 

Habicht by Great Neighbour / Super Voisin
  • 163 Views
  • 1 replies
  • 0 Bravos

Resolved! Paid for US talk and text Add-on and talk is not working

Help. I paid for US talk and text and I can't make calls or recieve calls. The same thing happened to my Dad when he ordered this add-on. I have my roaming on and I have already tried turning off my phone and turning it back on as instructed by the C...

Bluejay1 by Great Neighbour / Super Voisin
  • 393 Views
  • 4 replies
  • 0 Bravos

Looking to switch from Rogers

I have 3 numbers wiht Rogers, my number which I have 50G of data, & 2 lines for my teenage daughters. Presently they only have talk and text but i would like to get them a small amount of data per month in case of emergencies.-Is it difficult to swit...

BH303 by Great Neighbour / Super Voisin
  • 223 Views
  • 1 replies
  • 0 Bravos

reward payment on anniversary

i have been a public mobile customer for years now, yet i never received the anniversary 10 points for this (and my earlier discounts of 2 dollars off for every year i have been a customer disappeared.)

robert2729 by Great Neighbour / Super Voisin
  • 259 Views
  • 2 replies
  • 0 Bravos

Resolved! Data amounts

my current plan is 6GB at 4G, and I’ve got 100GB per month. I’m looking to change my subscription to get more data per month, however the subscriptions just say 50GB at 5G. How much data is that in terms of the “100GB” per month number? Or does that ...

Young24 by Great Neighbour / Super Voisin
  • 334 Views
  • 3 replies
  • 0 Bravos

Can't send mms (android)

Switched plans a few days ago, now I can't send or receive mms. Android help only.1. I've toggled things on and off in settings  2. I've powered off and on the phone3. I've toggled between the 2 APN's I have  and there r some difference between the 2...

Screenshot_20240812_100249_com.android.phone.jpg Screenshot_20240812_095958_com.android.settings.jpg Screenshot_20240812_100003_com.android.settings.jpg Screenshot_20240812_100033_com.android.settings.jpg
Celina2 by Good Citizen / Bon Citoyen
  • 578 Views
  • 5 replies
  • 1 Bravos

US Plan

I just changed to the US Plan thinking that I could make phone calls in the States.  I understand that I am unable to do so and, of course, my previous plan is no longer available plus I had to switch plans in between dates so no refund for unused po...

Bikergal_57 by Good Citizen / Bon Citoyen
  • 618 Views
  • 10 replies
  • 0 Bravos

double billed- need refund

on the weekend, I had no phone service, when I logged in, it said I needed to make payment to reinstate the services. No payment was reflected in payment history,  which is odd since I am on preauthorized payment. I needed service, I paid the bill.  ...

su3 by Great Neighbour / Super Voisin
  • 187 Views
  • 1 replies
  • 0 Bravos

Incorrect subscription

Hello everyone, I had signed up for the $34/month 50G data plan within Canada and US. The date of activation was 5 days earlier than original plan but it was a good deal so I changed it. The renewal date is still the new one but the subscription is m...

Jtonic by Great Neighbour / Super Voisin
  • 317 Views
  • 3 replies
  • 1 Bravos

Porting out to a different provider

I am trying to port out to Freedom Mobile and when they tried initiating it, their system is saying my current# is "inactive or suspended". My current subscription and all my services are currently active with Public Mobile. I also didn't receive any...

Spnkr365 by Good Citizen / Bon Citoyen
  • 600 Views
  • 7 replies
  • 1 Bravos

Just Activated

Just ported from Virgin Plus and cannot make or receive calls and text. 

JohnC60 by Great Neighbour / Super Voisin
  • 257 Views
  • 3 replies
  • 0 Bravos

Can someone clarify the USA -Canada plan?

@I recently switched to the 50gb of 5 g Canada - USA plan which says it includes minutes - text messaging and video. So to clarify I can call from USA to Canada? Text? And FaceTime? I’ve never had such a plan and we travel to the USA a lot and usuall...

Burkey20 by Great Neighbour / Super Voisin
  • 387 Views
  • 3 replies
  • 0 Bravos

WhatsApp code

Hi . When i want to create account on whatsapp , i can’t receive code !! I just bought a SIM card and I didn't have WhatsApp before. can someone help me 

IMG_4099.jpeg

Help

I signed up July 21. I orderd a sim card because it says my phone is not esim compatible.  I have sent multiple tickets,  and have gotten no answers.  My phone isn't working. Because its not working, i can't phone anyone to get this PROBLEM fixed. 

Corm by Great Neighbour / Super Voisin
  • 232 Views
  • 2 replies
  • 0 Bravos
Need Help? Let's chat.