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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

SIM card purchased but not received

On December 26, 2025, I paid for the 1st month of a new plan and bought a SIM card. The SIM card has not arrived in the mail yet.

Parking number

Hello I am out of the country for 6 months and tried to park my number with a third party to reactivate it when I am back. My issue is that once the third party ask the permission to the provider they will send a text message to ask me to confirm. Th...

Resolved! Charged twice in one month

While reviewing my bills I discovered I was charged twice in a single month. What is the best way to resolve this issue?

E sim

I accidentally activated my e sim on my old phone. I didn't receive a QR code and was confused. Is there a way to transfer or deactivate my e sim to my new phone, or receive a new QR code?

Logging in

Hi when I login it send a a two factor authentic I action to my old phone number that I don’t have access too how do I change it to the number I use now

Renewal of my plan now, says error

How to change and renew my plan now even though it runs out and refreshes on January 21, 2026I added a payment voucher of $40 which I paid three $44.80 and I’m unable to renew my plan right away

Canada-Wide Plans

How can I switch to a Canada wide plan? The options for plans are limited to only 2 Canada-Mexico-International plans and I have no idea why as I was originally on a Canada wide plan. edited by computergeek541: changed category (discussion isn't r...

Recent PM promotions

Hello where can I find the recent PM plan promotions?i read it’s somewhere in the community section. thx

Bill

How do I pay my bill with my points

SIM card

Hi, I subscribed to a mobile plan and paid for a SIM card 5 days ago. But I did not receive any payment confirmation with the order number, so I cannot track the shipment of my new SIM card. Can you check if my order is placed correctly? When I log i...

Data not working

Plan renewed today and now data won't connect. Tried all the basic troubleshooting methods suggested still nothing.

US talk and text add-on option

I used 10 points to purchase an unlimited US talk and text for 15 days and it works great - thank you.That was on Jan 1, 2026 and now the 15 days are almost over and I want to use another 10 points to purchase another add-on option of unlimited US so...

no service on my sons phone

My son has been getting no service on his phone for a couple weeks now. I replaced the sim and no change. there are 4 of us in the house who all use public mobile and 3 of us have no issues. Any suggestions on how to fix his phone, its a samsung s22 ...

Can’t send text messages

My dad is able to receive text messages (I believe because they are RCS) but isn’t able to send anything. I’m a few hours away so not able to look at the phone right now. Any tips? It looks like he’s got the eSIM as the primary and the SIM 1 from ol...

Can no recieve international call

International calls not working

Hello, my incoming international calls are going straight to voicemail. Please check and enable VoLTE and proper call routing on my line.

Trouble with eSIM and a voip called Nextiva

I just switched from an iPhone 11 with a physical SIM card to an iPhone 17 and I had to get a new eSIM. Now my phone can’t use Nextiva on cellular data (it works fine on wifi).I'm at my wits end and i feel like I’ve tried every trouble shooting thing...

Subscription

I gave 10 point for 300 hours long distance telephone but is not working why

Activating eSim on iPhone without app

Hi,I have an iPhone set up with Region = Belgium. This is preventing me from downloading the PM app on my phone. I can't change my region as I use this phone for business / apps in europe. How can I have my new PM esim activated on my phone without c...

Resolved! talk & text plan? I'm downgrading to Alcatel flip phone

I have the phone. I bought a new SIM. I put the new SIM in the Alcatel flip. Seems to be working. I can send/receive texts and the network is showing correctly as is my phone number. I am trying to change subscription plans because I will not need da...

Service

signed up last week . Got a couple texts from public mobile. They said they gave me a new number and if I wanted to keep my old number there was a link. I didn’t care. New number is fine…but I can’t use it. I hate public mobile

Resolved! Port my number out from PM but services on hold

Hello,I would like to port out my Public Mobile number to another carrier (Freedom Mobile). However because my services is on hold, I wasn’t able to confirm the port as I couldn’t receive the text to confirm the port. What can I do to port out my PM ...

Regarding unsubscribing

Dumb question..I don't use my Public Mobile phone/line much...so I went to my account and unsubscribed....will the payments automatically stop?...there is no option to remove/turn off auto-pay.

Mexico Plan

Hello,Going down to Mexico Bahia south of Cancun in February, i have the Can/USA/Mex plan, I use it for business and will need to call customers in Canada, plus emails, texts etc. does the public plan cover these functions or do i need to purchase a ...

LD minutes erased

I had over 350+ unused LD international minutes on subscription and because Public mobile changed my plan from 15$ a month to 18$ its the same plan just charging more my minutes all disappeared on the renewal date dec 27, Tried contacting but cannot ...

Server compatibility

Hello I live in northern Manitoba to be exact Flin Flon I would like to know if you service that area as I live out at the lake as well? I have to rely on star link for wifi which has not been a problem using Bell as my provider. Could you tell me if...

No service

I have had no service at all since 9am today (January 12). What’s going on??

Resolved! Public Private IP confusion

I notice that my internal IP address with PM is actually a public IP located in the UK. However when I check what my external IP address is it is correct and for my location. Is PM using techically public IPv4 addresses in their internal network and ...

2 factor authentication

I don't have access to my phone number it's on my brokeb phone and it keeps sending codes to my number to change my sim

Data usage error - no data every month

Hello,My data is barely being used - as I have confirmed by checking the MB's of usage data - but in the second week of every month I receive messages that I have run out of data - and then I don't have data for the last 2-3 weeks go the month. Can ...

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