Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,I DO NOT have access to my old email (absolutely no access/no change password etc) therefore I do not have access to my account. How can I log in and change my email? Thank you,
It seems I have misunderstood the plan I bought on March 31 2024 for a US trip (labelled Canada-US; 60GB data, unlimited talk and text for $39/mo). From the way the description was written I thought I would have this service in Canada and the US. How...
Hi All,I wanted to share a recent experience that my husband and I had with our SMS and iMessage services, in case any of you encounter a similar issue. We were having trouble sending and receiving SMS messages and iMessage was not working properly. ...
Tried calling UK using the 1000 min UK add on . At first it didn't acknowledge that I had the add on . Trying to phone a mobile number
Hey I have left the country and I can’t get the pw reset to work and all I want to do it cancel my account. can someone please help me
Just to inquire on why I cannot send /receive text messages.
The last two times I purchased a US Talk & Text Add-on it didn't work. What a waste of money and inconvenience. The Add-on didn't work in Kalispel, Montana, Houston, Texas, Dallas/Fort Worth, Texas, Myrtle Beach, South Carolina, Atlanta, Georgia. Wha...
Recently switched to PM and followed all the prompts for an eSIM. I can no longer send/recieve SSM or text messages and cannot access the 6-digit activation code. Please help.
Service not working at all. I texted this morning and now it's saying my service is not connected. Please help!!
This has been an on going problem with the public pay system for me since i started. My auto pay date is the 17th and the public system tried to take out the money today the 14TH!!!!!!!. So now i lost my new plan i was going to because the public ...
Not interested in Apple. From what I read, Pixel and Samsung watches won't work. I'd like to set up with a cheap plan, like $15 from Public Moble or Fido.Anyone get a kids smart watch to work with a nano-SIM? What brand? Can you make VoLTE voice call...
For the THIRD time since November, we are unable to make or receive phone calls while in the US. Last two times we didn't have any service at all. This time we didn't purchase US add-on, we we have changed to the new US/Canada plan so should have p...
My son is locked out of his account and he doesn’t want to make a new one how can we unlock the account
I got a plan for 5g and when I checked if my Esim was compatible with the IMEI it said my phone is compatible with Esim but when I purchased the plan and had to go into the phone app to complete my Esim process it said my Esim is incompatible, what c...
yesterday i logged on the website using my computer to send the referral link to my friend . to confirm i was properly logged in i also changed my plan to the new 10gb deal and then proceeded to click the the "get your personal link" and send it on f...
i have recently bought a sim card with a plan that supposed to have 100 minutes call, 250MB and unlimited text. I have activated the plan but I have only 250MB internet and 100 minutes call. There is NO text in my plan. When I attempted to send a tex...
Why is it that when i go to APN settings the service provider of public mobile is shaded out so i can not change any settings? My mms messaging is not working?
Hello, I ported from rogers yesterday and noticed I can't send or receive text messages. I'm locked out of my 2fa accounts. I've tried messaging support but how long do they usually take to get back to you? I'm hoping a reset fixes it. I did try rese...
Hi, The current promo is $34 for 50g. My current plan is $34 for 20g. If I change plans do I still get my $4 off rewards?Thanks,R
Hii set my mother in law up with PM last month. It would not accept her credit card so I put mine in and it worked fine. She is putting in the correct postal code and even confirmed with her bank. The bank even let her know they could see she was try...
I've combed the archives for some help to no avail and was hoping to get some expertise to perhaps resolve this,When ever I'm in a shoulder or outskirt area of 5G, I get no data to extremely low (unusable) transmission, with the above noted router - ...
Created an account yesterday, was on an esim.with Fido, setup with esim on Public.I have outgoing calls and internet but no incoming. I don't have access to my old sms or number because esim was replaced disabling the old.I can't login to my public ...
I did me set up yesterday and im still waiting for a code. I can make calls but cant receive them
The high winds knocked out my home internet and I never got my loyalty data I read about in the news. I've been with you guys for several years and still haven't received it yet.
So this time I took my Iphone 7 plus with me, to check that it wasn't something wrong with the phone as people had suggested.Low and behold, zero data access in Philadelphia too. Only SMS and calling worked. The iPhone has data roaming set on. So ...
Please continue the discussion about the same issue in the existing thread.
Did anyone have any issues after activation? This morning i subscribed for my mom’s phone on the promotion of $29(10 gb of data and all the other stuff that’s included including voicemail). Went through the subscription process and payment was succes...
I can’t access my account to update my debit information. I am without service. I tried accessing using incognito as they suggested, on 2 different devices. It didn’t work!
Ported over from Fido last week. When i check my facetime/message app, it says my old number is verifying. I guess its been like this for the past week. No issues with phone calls, those work. I previously had an esim with Fido. What are the solution...
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