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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 63 replies
  • 16 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 171 replies
  • 18 Bravos

Canceling the add- on

I purchased the unlimited US talk and text for 15 days by a mistake. Can you cancel the purchase? I won't use it because I don't need it.

Donnn by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! Rewards change with new plan?

I'm on the old rewards system, not the point system.I'm hoping to switch plans to the new $39 for 20gb.I think if I switch plans, my rewards will stay the same, but I figured I'd double check and make sure!Thanks!

Anonymous by Not applicable
  • 5 replies
  • 1 Bravos

SIM card MIA

I never received my SIM card. It was ordered and paid for online May 7th. It has been well over the 5-10 business days. I want to know how to cancel the SIM and get a refund. 

Sapster by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

New Nickname?

Hey! I was able to sign into Community with the right email and password, but it's forced me to pick a new nickname and I can't access any of my old notifications or anything.Did I miss something?Thanks!!!

Anonymous by Not applicable
  • 6 replies
  • 0 Bravos

Resolved! Sim card did never arrived

Hello I ordered a sim card in March. It never arrived.I need the sim now.I am unable to raise ticket as the "submit ticket button is not highlighted even after entering all the information required in the fields.Help please!!!

Resolved! Transferring number didn’t work!

thought I transferred my number, but phone still has my carrier as Bell. And Bell confirms I’m still their customer. Public Mobile accepted my subscription and payment and subscription is currently active. So, I’m supposedly paying 2 companies for th...

Ronkmills by Good Citizen / Bon Citoyen
  • 29 replies
  • 0 Bravos

Resolved! Change subscription

I have $40 3G plan with 5gb data. If I witch to the promotion of $39 4 G plan with 20 HB data will I maintain my bonuses I currently have and my locality rewards?

M3C by Good Citizen / Bon Citoyen
  • 9 replies
  • 2 Bravos

Resolved! accessing my account

unable to access my account to update my payment options

Aceman1 by Good Citizen / Bon Citoyen
  • 11 replies
  • 0 Bravos

Esim not installed

@CS_Agent, I just subscribed to PM. I am not able to install esim. its giving me error everytime I try.

HS7877 by Good Citizen / Bon Citoyen
  • 11 replies
  • 0 Bravos

Resolved! Unable to login to public mobile account

I am unable to login my account on public mobile. Every time I login, it says you have active public service and confirm your full access by verifying mobile number. But I was never able to install esim while subscribing. Now I am stuck and unable to...

VarunSikka by Good Citizen / Bon Citoyen
  • 10 replies
  • 0 Bravos

Esim not installed error

Hi,I am trying to get my buddy up with PM. He has an iPhone XR which was said to support eSim when registering. Using the app, he created an amount, picked his plan, put in his credit card, picked a phone number, and then got to the activation step. ...

raiger by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

Rewards not applied

I’ve gust switched to the new 5G plan for $55 a month with the three month subscription but it only applied my rewards of one month not three. I was supposed to get $4 X3 for the three months so $8 short. The same thing happened to my husband so afte...

Melonie by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

can't log in because phone is lost

I can't log into my public mobile account because my phone is lost. It's sending a verification to my lost phone text and i don't have the phone. How do i log onto my account?

jeanetteeeee by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Service HELP!

Ported number over my number and I can receive calls but not make a call, also no data service or text service in or out. Looks like provisioning needs to be reset. Already spoke with porting dep, they said moderator will have to reset esim provision...

Josee0412 by Good Citizen / Bon Citoyen
  • 9 replies
  • 0 Bravos

Resolved! Closing account

I broke my phone and had to sign up with another carrier. Unfortunately now im having trouble logging into my account to cancel my autopay.Is that because my account would be automatically cancelled when I ported my number? Im hoping so. Having no lu...

Alex51 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! Basic plan (talk & text)

I’m wondering what happened to basic call $ text plans. There was one for $15 with 250 Mb of data and another one fir $25 with 1Gb of data. I was going to get basic plans for my kids but it seems that only data plans are available on PM website.Thank...

Andrzhej by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

I have voice, text and data with US add-on

FYI,I am in Seattle and purchased the 15 day US bundle. Everything is working fine. My account is not Volte enabled and my phone does not support Volte either. Phone calls to and from the US are working. I thought I would not have voice with the 3G s...

Hollister by Deputy Mayor / Adjoint au Maire
  • 10 replies
  • 2 Bravos

Resolved! 3x promotional data falsefully not shown in account

I registered for PM's $25 for 3GB for 12 months plan in October 2022. Now it's the 8th month I have been using this plan. However, today I just checked that there is no longer a promotional data section of 2GB in my account. Could someone working for...

Anonymous by Not applicable
  • 8 replies
  • 0 Bravos

Resolved! Using bonus data & 500min international call

Good day,  Just wondering if is there is any extra step/process that I need to take in order to use my bonus data (about 7G altogether) and bonus international calls (about 1000min)? Thank you 

Nas2 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! HELP: Lost SIM card AND can't log in to account to deactivate it

Hello,I lost my SIM card. I want to deactivate the account, but now that two-factor verification is in place, I can't do it (because I can't receive the text message to verify it's me).My payments are automatically done monthly. I want to stop paymen...

HHF by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! ID and Change Plan

new site is good but I can't keep my old community id. ok for now. I have access to my accountMore pressing question, do I keep my 5$ loyalty and 2$ friend discount if I change to 39$ plan? How long price stay?

LostID by Great Neighbour / Super Voisin
  • 7 replies
  • 1 Bravos

Resolved! VOLTE for trip to US next week

How exactly do I get VOLTE enabled for my iPhone 8+ for my trip to the US next week? My cellular data options show only LTE and 3G.

DEhall by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos
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