Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,I went to pay my credit card bill, and I noticed there was an extra billing of $20.16 in addition to the $16.80. I checked my payment history and it calls this extra billing as an automatic top up. What is this all about? Recently I had to upda...
I wanted 30 days of talk and txt with 5 gb of data. I was told I would get this if I redeemed my points/ but I never got the service. They took my points but I have no service rn because I counted on public mobile to take care of me this month.
On November 11, me and my two children (3 accounts) were offered (by text message from Public Mobile) a limited time offer to upgrade our plan to a 5G 60GB Canada-US-Mexico plan with 500 international long distance minutes for #34/month. All 3 of us...
Recently i found i could not make 1800 calls. Can you please help this out?
When I answer an incoming call, it seems to take a few more seconds delay before the caller can hear me saying "hello, hello?". Callers say it is still ringing for them when I first answer. Any ideas?
How do i add an updated payment card doe my service to resume.
I changed my plan from Public mobile to Fido and I was not supposed to be charged for no December but I have still been charged for it. I need a refund and someone explains me why did it happen?
I don't need voice messages. How to remove this option?
I have done all the trouble shooting suggestions resetting phone, resetting carrier everything still cannot call out or receive calls and no data. Roaming is on
On November 20, 2025 I was charge 39.20 three times for no reason.
I just applied for $35 for 60 gb for canada-us-mexico on black friday but do not see this on my account
Hi, I recently get sim. I began the process of transfer number with your app. I got SMS from my old provider to port the number, I replied yes. Then I removed my old sim, put public mobile sim in. Restart my phone (iphone) many times. Weird service, ...
I received a text offering Canada-US-Mexico plus 60 GB and 500 international minutes for $34 so I said yes. Now my app says I only have Canada. How do I remedy this?
I have had an account with public mobile for a very long time, today I went to go and update my credit card information and now its asking me to register my sim card and pick a new phone number. I want the same phone number and it wont let me. I didn...
Bank verification codes coming from 6 digit number take way too long to come in. They become impossible to use
I am travelling to Mexico this winter, in the past my phone would not work there. I just opted for the CAN-Us-MEX plan. Has anyone try it in Mexico? Did it work?
I changed my number and registered my new SIM card. But my old number is still registered on my account. When I log in, they ask me to activate my sim card. They tell it's already done. It is because I've been using it for months now. What do I do to...
Service Degrade:1. Richmond, BC2. Red Deer , AB3. Foothills No. 31, AB,4. Windsor, ON https://www.telus.com/en/ab/outages
My mother recently passed away and I am trying to remove her auto pay, it comes off of my credit card, but when I try and log in to remove it, I can't get the code because I don't have the phone. Is there a way to do this? I also don't have a 4 dig...
Is there a network outage in the Calgary area? My phone has gone into SOS. I’ve shut it off and turned it back on and toggled airplane mode on and off to try and get a connection.
how do I pay my bill
I NEED to 'transfer' my eSim from my smashed device - to my other device. I have tried doing that HOWEVER, Public Mobile keeps sending the CONFIRMATION CODE to CONFIRM the TRANSFER to the phone number that is LINKED to the BROKEN CELL PHONE (the very...
how to change the email on the account
My phone dropped on the ground. Everything works fine but the eSim I have been using for over a year has disappeared. On the Account option the only choice is to buy a physical Sim card. Why? What changed? My husband has the same phone with PM u...
How can I get in touch with someone to help?
