Community

1800 dialing issues

I have NOT travelled. No changes made on plan.  I suddenly cannot dial any 1800, 1866, toll free numbers and I am unsure if I am to receive any calls from them. I was able to before. Now, it does not work and auto message just states, “8 U M 1 your c...

1800 dialing issue

I suddenly cannot dial any 1800, 1866, toll free numbers and I am unsure if I am to receive any calls from them. I was able to before. It just states “8 U M 1 your call cannot be completed as dial, please check  number or contact your customer servic...

Regarding the mailing of the SIM card

I've been a customer for over a week now, but I still haven't received my SIM card. Is there any way I can track my package's shipping information?

Ever safe

Hi, l do not know if l have even safe setup on my account or not. Does anyone know how l can check. I can login to my account with password and Face ID. Thanks

Voice mail

Public mobile forced me to create a voice mail inbox. Now I keep getting a notification saying there's a new voice mail, when it's completely empty. It won't go away and I cannot find a real human being to talk to. 

My account

Close service and refund since no one's helping with my sim

SIM card not detected

I received my physical SIM and completed my activation with porting my number. When I insert the SIM card into my phone, it is not detected. My phone has no problem detecting the SIM card from my previous provider, it just can't detect the Public Mob...

SIM card

Seven days, I am still not received the SIM card .

Update my visa

Change billing info

Moderator help to change username in public mobile community

HiHow do i connect with moderator to chnge my username ? Can i connect CS_ agent for help ?

May I get verification code on my new email address because my email address on public mobile is not

Data just going up with no reason

Hello my data just keeps going higher and higher even while I’m on wifi

Real Help needed

Does anyone have any idea how to get real help from this company?  I am being looped into useless circles and not given any real help.  The phone number on the account being used for two factor authentication no longer exists. I have provided them wi...

Haven't received sim card

I haven't received a SIM card that I purchased on line

Sim card scam

My phone number has been changed without my approval.  My account has been hacked 

points redeemed not applied

Hi, On July 22 25 I redeemed points for $15 towards my bills. I redeemed points twice. The credit has not been applied towards my bill. Please let know why' 

Out of Service Issue

cannot make or receive phone calls or send or receive text messages. Payment is up to date. It says Out of Service!

Porting out of Public Mobile.

Hi all, I am trying to port my number out of Public Mobile to Chatr. Everything goes smoothly until the last step when it says “Fraud Denied”. Has anyone else had this happen to them? My public mobile account is active and paid. I even tried at a kio...

SIM activated but calls/data not working

I have activated physical SIM last night, received an email that activation is successful, but call and data are not working at all. I’ve already tried to turning off and on the phone  multiple times and still not working. 

I changed my email,but can't log in account

Last time I changed my email address, but today I can't log in account!When I logged in,it was transfer to active pagesI still have my phone number, account number, anything informations

Physical SIM card Tracker

I bought 2 Physical SIM cards for my family on January 25th, but I still haven't gotten them yet. I think it's been a long time. Could you reimburse me for the SIM card? I’ll go buy two cards myself at a physical store.   

Credit card

I need to change my credit card on my account … how do I do that 

payment

Why has my account been put on hold when I pay by monthly withdrawal?

Overcharging

I have moved my account to Rogers months ago but my credit charge is still being charged monthly!!

Phone Number Transfer Status

Received email from the other service provider saying transfer was confirmed, but message from Public Mobile says account number provided was not correct, and then no further instructions. How can I check the status of the transfer?