my phone has money but says service is suspended

[Vimala_Genga]

Hi my account is not working. My account has $26 inside and my plan is $20 however after the payment it says I have a balance but still says my service is suspended. I logged in online and it says to resume activation but when I click on the button it says error code (Error Code: XXX). Please help to get my phone working again 

[BKNS27]

@Vimala_Genga 

Did you try rebooting your phone by powering off then back on and see if that works.

[hTideGnow]

hi @Vimala_Genga 

we are just customers like you.  Support usually reply within 4 hours, so check your community inbox

[Rastin]

Unfortunately no one here can help you directly as we are just customers here. If you have opened a ticket you will need to wait for a response and will take a few hours to a day for a response .

[Meow]

If your subscription has been paid but system asks you to 'resume' service, use clean browser, computer and try that way.

Check your payment history and confirm subscription has BEEN paid/renewed.

[Vimala_Genga]

i opened a ticket as the above did not work. Please somebody reply and fix my phone asap

[hTideGnow]

hi @Vimala_Genga 

can you try login again using Incognit/private/secret mode on your browser and try Reactivate again?

if that does not work, you can try using *611 or 1-855-4PUBLIC and try to activate there, but you will need your 4 digits code

if both failed, please submit a ticket with PM support agent and ask them to help

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437