Esim to physical change

[Sherlin_Shibi]

Hi, 

I paid for the $29+ tax in Nov 29. During g purchase it showed my phone is esim compatible. So I bought that plan. After downloading the app, during activation it shows esim not compatible. So I bought the physical Sim but whenever I log into my account it directly goes to activation page and I cannot change it . I have been trying to get help for days now. I am without service and missing money and a lot of important calls. Hope someone helps. 

[NhatDinh]

I have exactly same problem in 2 hours ago . same rate plan , same esim

[Chalupa_Batman]

If you haven't heard from them after 24 hours, do another one asking for a 24 HOUR FOLLOW UP in the title. Should get their attention. 

[Sherlin_Shibi]

Thank you, I put a lot of tickets and been trying to contact them but after the first message everyone dissappear and didn't get any help

[Chalupa_Batman]

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@Sherlin_Shibi wrote:

Hi, 

I paid for the $29+ tax in Nov 29. During g purchase it showed my phone is esim compatible. So I bought that plan. After downloading the app, during activation it shows esim not compatible. So I bought the physical Sim but whenever I log into my account it directly goes to activation page and I cannot change it . I have been trying to get help for days now. I am without service and missing money and a lot of important calls. Hope someone helps. 

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Sounds like you may wish to reach out to customer service. Here's how.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437