Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I suspended my account but was still charged the full amount. How does the suspended account work
If I upgrade my plan, will I lose my loyalty (currently at 4 Dollars/ month) and subscription (currently at 2 dollars/month) rewards? I am currently on one of the old plans that is no longer offered and thinking of upgrading to the 5G plan.Thanks!
Help please. I can not access my account to change the payment method.The web page just gives choices to buy plans.My credit card has changed (was lost), and I need to change it for the next payment.The phone is a flip phone.Thank you for any help!De...
Hisince yesterday after I transferred my number to public mobile i can not get any incoming calls . i have done all troubleshooting steps but did not work.
Hi,I used a reference code when I subscribed and I didn't receive the 10$. What do I do from here?
On black Friday, I switched to the $34 for 40GB plan.It was suppose to switch automatically this month, but it didn't work!Please fix this asap. -Gordon
Ask the topic says, I switched from Virgin Mobile and I've run into an error where Public can't receive an MMS and I have to download it using my old network (reactivate SIM to do this). What gives? I have a Google Pixel 8.
I just switched to public mobile choosing a plan that advertises US roamingHowever, after landing in the US this week, I received an SMS saying How am I to interpret this?@CS_Agent ?
Hi,I'm trying to put my Public Mobil into a HTC M8 I bought with Fido.I chat with their agent to unlock it and they did but I still have the SIM network lock screen asking for a 8 pin pass.The Fido agent (ans their FAQ) says that I need to contact my...
I think I didn't respond 'YES' to my old carriers text fast enough while porting my number over to Public Mobile and now I'm not receiving calls and texts with my Public Mobile SIM. My old SIM still works perfectly though, how can I reset the porting...
For the US Roaming add one, if you purchase one when does it start the 15days? Is it from when you make the purchase or do you pick when the 15days starts? Thanks
Hi,I'm leaving Canada to go abroad for vacation and would like to know if there are any available data add-on plans for an active phone service. I'm browsing about the add-ons section and community threads but can't find anything like it.Thanks
Hello PM Support,I am questioning as to why my billing cycle has almost advanced one week in the last year. December 2022 my credit card was billed December 12, 2022 and this year billed December 6, 2023. It seems like losing almost one week of servi...
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Hi, I am trying to have answers here, not sure why I am still with Rogers?Also I don't have any confirmation that my number transfer was successful.I am starting to feel that PM was a bad choice
Hi there!Are we going to receive the Christmas bonus this year? if yes, by when? pleaseSecond question: If I upgrade my plan, will I be charged immediately and will my payment date change? My plan normally renews every 20th I am missing data at the m...
my friend recently joined public mobile switched over from Telus. She can only receive text from one person. Everything else is not coming or going through. She kept the same number from Telus
My parents have been locked out of their account for months, when clicks forgot password, it comes up “user locked out”, any idea how to fix this?
Will be in Honduras for the winter. I wont have Public mobile service so how do I get my calls?
Recently ported my dad's number from Virgin and chose esim for his iPhone 13. He can receive calls/sms and data works but outgoing calls don't work. I'm not an iPhone guy and have no idea how to support him, please help
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Hi there, URGENT help needed. I am leaving Canada in a few days for four months and I need to keep my current PM number! I downloaded e-sim tonight thinking my current physical sim PM number will just stay the same. Once I realize it, I did not go th...
I want to cancel my previous phone number and its subscription because i register for a new phone number so i My Account just appear my new phone cycle, but i’m still charge for my old phone number. What should i do ?
Hello Family,I just received an email of virgin plus. They have already promoted the mobility plan. Then I checked PM plans on the website. They're offering more promotion now. Unfortunately, no Canada-US plan. I wonder when will have a Canada US pla...
I got a strange problem with not being able to receive a verification code text in order to log in to an app. Specifically the newly updated Esso Mobil app.What makes this strange is that 1, I'm still able to receive texts from other sources, includi...
I ordered sim card and purchased a subscription with 30gb Data at 4G speed on Nov.21,2023 which cost a total amount of $49.28. It says that the expected delivery date is Nov. 30,2023 but so far I haven't received anything. This is my first time purc...
i set up my daughters acct using an alias email. 1234+567@gmail.co (example)Now i need to acsess this acct and am having difficulties getting into it? how do i access itthanks
I accidentally bought the wrong data add-on and ended up with a US roaming one.I have submitted tickets only to have them closed. (why close tickets after 24 hours?)I have resubmitted again today but have gotten nothing back.It has been 8 days since ...
My account is desactived.it's been a week, every day I try to connect. it always shows me an error*Yous have excedded the number of attemps, please try again in 1 hour*Can you help me pleaseMy account : xxxxxxxxx@xxxxxxxxmy phone ###-###-####Thank...
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