Community

Promo 5 gig add on didn’t work

I added 2 promo credits of 5 gig to my account but they didn’t seem to get activated to my data plan. Can that be restored?

Services not working

Whay do I do? My data sms or call will not work 

Unable to transfer my number from Cogeco

Hi support team/membersI subscribe to Public Mobile on Saturday January 24th 2026 and requested my transfer of number from my Cogeco account to public mobile. I got a message from Cogeco confirming the same and I said yes to that. However then I rece...

After porting to public mobile, incoming calls are auto farwarded, multiple devices

Need to resolve this issue, possibley from public mobile side to clear the forwarding and multiple ios and andriod devices are forwarded automatically, cant receive calls at all, calling others works.

New activation - No SMS or Incoming calls

Signed up last night. Ported my number from another provider and currently cannot take incoming calls, or SMS text. Only outbound calls work. Any insights on what to do now?

Apple Watch

Hi I would like to sync my phone number to Apple Watch. Do you support it or no?

cannot activate eSim

The QR code from the email I received doesn't work, what can I do next?

Flash Sale clerification

Im trying to understand the flash sale a bit. It lists 60GB. But is it 60GB per month, or 60GB pool for the length of the 2-year contract?

Porting?

It’s been more than 5 hours and I want to confirm when my number gets ported over. 

Port out from Phonebox

cannot port my number to Public Mobile

How do I get the promo flash deal if I am a customer

I am a current customer who is paying $35 and I want to take part in the $20 plan, how do I do so?

Porting over from Fido is still not done after more than 5 hours.

I had my daughter to sign up for the public mobile plan, and had her started the number porting process. Her old service is fido, and she has done and followed all the steps for the porting, after that she had her phone off, and went to sleep. This m...

can't transfer my number

and can't submit ticket, the button is always grey, can someone help??

Problem transfering my number

I tried to port in my number when I signed up for Public but I got this text message after I replied to the confirmation text:“Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someo...

Incomplete porting: cannot receive txt and incoming calls (MODs please help)

To whom it my concern:I just signed-up with a plan with PM (coming from Fizz) a while ago and I noticed I can send texts and outgoing calls but cannot receive messages and incoming calls. I followed the porting process by replying to the 90min. notif...

Phone Number port stuck: 72-Hour Bypass Active

Hello,I have an urgent update regarding my stuck port.I just spoke with Rogers' Authorization Team. They confirmed the previous transfer attempt failed, despite I replied "YES" to Rogers on Sunday, January 25, 2026.Action Taken: Rogers has manually c...

Porting issue

I’m like many of you with “SOS”(no cell service), no SMS since Saturday evening. Fido confirmed they still have my phone number with them even I confirmed the transfer.Need help looking for a solution. Thanks 

my subscription.

I logged in to see the current promotion, but I was automatically charged. I don't want to subscribe, so please cancel the payment. I canceled my subscription last time because it didn't activate. I wanted the 60GB promotion for $20 per month, but fo...

eSIM not working after number transfer

I received confirmation that my number transfer was completed. The PM app shows the transfer as successful, but my phone is stuck on SOS” with no signal.

eSIM not activated

I transferred from Roger’s and it has been more than 5hrs the transfer didn’t work. I replied YES. To the message for activation. I also tried with the QR code it didn’t work. Please look into this asap.

Need help restarting number port in process

I tried to port in my number when I signed up for Public but I got this text message after I replied to the confirmation text:“Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect account number....

How to select phone number

50% promotion

Hi Public Mobile Team,I activated my Public Mobile service on January 20 on the $40 / 60GB plan. I recently became aware of the new 50% promotional offer, and I was disappointed to find that I missed it by only a few days.Since I joined so recently a...

Can’t receive calls/messages but can make outbound calls and use data

Same problem as others. I can’t receive calls/messages but can make outbound calls and use data. I switched from Fido. I have created a ticket but no response yet. I ported at 2am last night. My Wife signed up her own account also, same problem. 

Can not dial 1-800 numbers

I cannot dial 1–800 numbers I always get a recording on any number I try my wife has the same package and she has no problem dialling him. What do I have to do to my set up to get this to be allowed?