Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
The public mobile website operated so unreliable it's not even loading my account data for me. All I get is the spinner, for example "Loading subscription details." Frustrating. I get that this is a discount service but I expect the portal to at leas...
I have a plan that includes long distance calls including the UK however I have not been able to call out despite having 250 unused credit.
When I paid for my monthly subscription. I have made payment today for a extra add-on as well.The add-on was 5g for $20.00 which do not show on my account I have the receipt to show that it was paid successfully. Because now it's saying I used up 75...
Hi I need public mobile to release my number so my number can be ported to bell mobility
Good morning, I would like to know why my plan has gone up and I wasn't aware of this. I should have been paying $15 a month and it now shows $18 per month. I didn't know anything about this increase and I didn't approve this. How do I go about fix...
Can someone help me cancel my public mobile account number. I really want to stop the autopay payment but i can't open my public mobile app. I keep on calling them but they need a 4 pin number which i cannot remember.
The settings on my phone are showing my old phone number that I used to have. The public mobile app shows my current phone number. When I text, the old number appears to the recipient without any of my contact info. I had a friend text to me using my...
Public Mobile here. You have used 75% of the data included in your service. Visit My Account at https://selfserve.publicmobile.ca for more options.This is the third month in a row I received this notification. When I log onto my account the usage sta...
Hi there,I made an online payment for a physical sim card to be delivered to my location.It`s 7 days now and I`m yet to receive the sim. I also do not have any information for tracking whatsoever.
Is their any service for area 212
I need to update my credit card information, but cannot find the option under My Account section.
I’m trying to switch to the lowest possible package (appears to be $20/month with 1gb data, unlimited talk and text). I have dual sim and will be using my company paid data moving forward so no longer need a more expensive plan for my personal line. ...
Data did not reload, receive the message that I may be out of data yet I am not.
Hi,I’ve been using my public mobile eSIM for a while now, I just bought a new iPhone and looking to transfer the eSIM from my old iPhone to my new iPhone. I’ve seen some forums about doing this through the app, the problem is my phone is locked to a ...
me same can you tell how u fix that problem
Without any notice, I have been moved starting this month (2025/11/18) from a 15$ plan to a $18 plan, with only 500MB of data and 100mn LD to some countries that I never call (as indicated on my current subscription). Wish I were moved to the $18 pla...
I ported my number months ago and just realized I'm still being charged from public mobile
I need help cancelling my Public Mobile account immediately.I cannot submit a support ticket because the “Submit a ticket” option is not appearing.Please connect me with a Customer Support Agent (CSA) so they can close my account and delete my phone ...
I require a PUK code for my phone. Could I please get assistance to get this code?
All numbers dialing out say not in service, call 611, 611 Does not exist, no supportTried the Chat "online support" tried changing phone number to no avail. called telus directly with no avail. Any tips? Thank you in advance.
I can't find my 2 add ons i purchased on Nov.18 using my rewards points. Please advise
Hi, I received many call from all country, it's a scammed, how can i blocked or reported to not have receive more. They didn't access my account but they called (on phone)me everyday almost 5-6 calls per day . How can stop them please
Hello, how can I switch to the $20 plan if it doesn’t appear in the “Change Subscription” options? If that isn’t possible, can I port my existing Public mobile line to a new Public mobile account to get the $20 plan?
This morning my phone was no longer receiving service. I believe it was because the autopayment was attached to an old credit card number, but I'm unsure. I tried to login to my account and no matter what email (I have a few of them) I tried, it a...
When I click “Change Subscription” on the Overview page I get:OOPS! WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.
Hello, I am a Public Mobile customer and I will be staying in Japan for about two weeks.I only need to receive SMS text messages to my Canadian number while I am there.I do NOT need voice calls or mobile data, only incoming SMS (such as verification ...
My phone stopped working . It won't turn on. Can I transfer my account to another phone I have ? Or is my only option to buy a new pay as you go phone ?
how do I change my email to a different email address for logging into my account
