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[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 1826 Views
  • 10 replies
  • 5 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 17250 Views
  • 122 replies
  • 31 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 28525 Views
  • 184 replies
  • 27 Bravos

Add on's

Y is my phone was passed the Gigs of data for my plan. 100g for 50.00I purchased 12g then 4g and my data is still slow. Why?

KLO by Great Neighbour / Super Voisin
  • 164 Views
  • 2 replies
  • 0 Bravos

Can not sent picture again

Hi, I have  updated the setting following the instruction this morning, it works  right away.but it stop work and can not send the picture again.I have double checked, no changes on setting.Is there any other  factor to affect this MMS in my phone.Pl...

Lisong by Good Citizen / Bon Citoyen
  • 135 Views
  • 1 replies
  • 0 Bravos

Resolved! Switching Plans

Hello,I see there is a $24/month plan available to new subscribers. I am a current subscriber and would like to switch to this plan. Wondering if it can be made available to me now or if there might be plans to make available to current customers in ...

Sue123456 by Great Neighbour / Super Voisin
  • 236 Views
  • 2 replies
  • 0 Bravos

Resolved! Switch from physical sims delivery to eSIMs or pick up

Hi, I just completed the signup for the 34/50G service and I would like to start using it immediately. I picked the physical SIMs delivery which I want to change it to either eSIMs or pick up now. Can someone please help me with this request?thanks!

Peanutbutter by Great Neighbour / Super Voisin
  • 332 Views
  • 4 replies
  • 0 Bravos

notifications

why can i not receive access codes on my phone?

rhino1 by Great Neighbour / Super Voisin
  • 129 Views
  • 2 replies
  • 0 Bravos

Resolved! Do long distance minutes expire?

For example the china minutes if you buy $15 for 500 minutes. Do unused minutes every expire? 

Kroger by Great Neighbour / Super Voisin
  • 189 Views
  • 2 replies
  • 0 Bravos

Resolved! Is Finland Included in the Long-Distance Add-On?

I'm going to be on a work term in Finland for the next 3 months, and I'd like to add international texting/calling to my phone plan, but it doesn't look like Finland is included in the countries listed in the Long-Distance Add-On information. Is ther...

Transfer of old number

Hi.  I am having difficulty transferring my old Bell number to my new plan.  I missed the sms confirmation window and was assigned a new number.  I have reinstalled my old SIM card but can’t find a way on this site to transfer the number over again. 

SharonConnor by Great Neighbour / Super Voisin
  • 154 Views
  • 2 replies
  • 1 Bravos

Resolved! $34 50g promotion

l got the plan $34 40gb 5G network, the new promotion does it come with unlimited throttled speed after done, should I switch to the 50gb for the same price, don’t need the extra 10 gb or US calling 

Fdrcamb by Good Citizen / Bon Citoyen
  • 586 Views
  • 8 replies
  • 2 Bravos

Resolved! Account activation glitch?

Hey, so I have paid the activation fee and it seems I have not been getting charged on my cc at all lately. All my services work. And when I try to log into my account it prompts to me activate my sim. Which is already activated and working showing i...

Wondering1 by Great Neighbour / Super Voisin
  • 228 Views
  • 3 replies
  • 0 Bravos

$34 CAN-US Promotion

Does this plan also include bonus 1000 LD minutes that other carriers offer? If not, does Public Mobile customer service offer this bonus?

lovish02 by Great Neighbour / Super Voisin
  • 257 Views
  • 2 replies
  • 0 Bravos

Resolved! Promo plan

Is 24$ promo plan only for 3 months?

Shiv5 by Great Neighbour / Super Voisin
  • 260 Views
  • 3 replies
  • 0 Bravos

Chatbot Ticket Submission Error Fixed

 Hi everyone, According to PM management, the chatbot ticketing issue has been finally fixed.  This is specific to the error customer received when trying to submit a ticket through chatbot. A few oracles have tried the ticketing system and it seems ...

Dunkman by Oracle
  • 509 Views
  • 4 replies
  • 5 Bravos

Resolved! Stolen Phone

Hello, My mobile phone was stolen and I am unable to login to my account to put it on pause. I purchased a new Public Mobile sim card I want to transfer my number to. Thank you.

MC06 by Great Neighbour / Super Voisin
  • 321 Views
  • 5 replies
  • 1 Bravos

CANADA-US 5G . Eliminates roaming now?

Just to clarify,  I live and work very close to the USA border and have always had issues with roaming.Does this mean I can roam now and not get no extrs charges for using or being connected to any USA towers?

Jasontrep1 by Great Neighbour / Super Voisin
  • 364 Views
  • 3 replies
  • 1 Bravos

I don't understand.

I have used public mobile for 2years.My plan amount is 34$ per month but I have reward so I got 7$ discount every months.However they took 31.5$ from my bank account every months. How can I claim? Public mobile doesn't have customer service center or...

Dannykim by Great Neighbour / Super Voisin
  • 297 Views
  • 6 replies
  • 0 Bravos

Failed subscription

Could  not finish subscription  but was billed. How do i get refund

Bigswede by Great Neighbour / Super Voisin
  • 163 Views
  • 2 replies
  • 0 Bravos

US data did not work so had to purchase it twice - want refund

On Feb 20th I purchased the US talk/text/data plan. The data did not work. I then had to purchase the US data plan to get the data that I should have received with the original purchase. I would like a refund for the second purchase since data should...

Giorshev by Great Neighbour / Super Voisin
  • 164 Views
  • 4 replies
  • 0 Bravos

Am I doomed?

Looks like the port of my older number from Lucky Mobile didn't work and now I have a new number.  What are the odds of getting my old number back?  I submitted a ticket but curious to know if there is a chance of success, or should I just start the ...

RonSab by Great Neighbour / Super Voisin
  • 282 Views
  • 4 replies
  • 0 Bravos

Resolved! Android phone top icon question

My Samsung Android S6 shows one icon I cannot find meaning.It looks like broken (not connected) triangle with up and down little arrows inside.Any idea what is this icon meaning and do I have to see it or I can somehow remove it from top of the scree...

Boki by Great Citizen / Super Citoyen
  • 519 Views
  • 3 replies
  • 0 Bravos

Changing plan

Hi. I'm a public mobile customer. I tried to switch from the $40, 30 GB to the 4G $29 20 GB option. I tried to switch directly but the app didn't show the cheaper offer (what a shame). I used a different email to open a new account and transfer my nu...

Resolved! Cannot receive full access code

New user here, the new sim card is not able to join the Public Mobile network so I cannot receive the authentication number that is sent to my cell phone number. My online accound confirms that the subscription is activated. I restarted and reinstall...

ArexRuu by Great Neighbour / Super Voisin
  • 344 Views
  • 5 replies
  • 1 Bravos

Switch from Koodo

Hello, I switch this morning from Koodo and somehow my account was set up so that koodo was still a primary line (even though the port of my number was completed to AP) and now there is no option to delete the koodo esim (I have followed instruction ...

Glynnis by Great Neighbour / Super Voisin
  • 288 Views
  • 4 replies
  • 0 Bravos

Resolved! $34 50gb Canada-US plan Availability Inquiry

The fine print for the new promotional $34 50gb Canada-US plan says it's for Quebec residents only and is intended for use in Quebec. I am an existing customer in Ontario and was able to switch to this plan on renewal, I just want confirmation whethe...

aceyed by Great Neighbour / Super Voisin
  • 575 Views
  • 7 replies
  • 0 Bravos

Are there any plans for pm to provide can/us/mex coverage?

I was wondering if pm would one day add Mexico coverage to one of their plans as many people often go there. IIt wouldn't be used much so I don't think it would be financially difficult to include.I'm assuming it would be in the $65 plan.

Bunnyhop by Great Citizen / Super Citoyen
  • 243 Views
  • 3 replies
  • 1 Bravos

Resolved! Wrong Purchase went through at sign up

New to Public Mobile, when I signed up I clicked on the new $40 75GB US-Canada Plan and paid for 3 months but in my profile it showed just the Canada wide plan purchase for 3 months. I went back to try and change that to the Canada-US plan but it ask...

JamesDH by Great Neighbour / Super Voisin
  • 399 Views
  • 5 replies
  • 0 Bravos

Resolved! Automatic Top Up

I switched to a new subscribed plan a few months ago, I did not a new SIM card nor did I purchase an top up. However, I just noticed that I was charged an extra $11.30 on my credit card for an automatic top up. Can I get reimbursed for this amount?Th...

jwalker01 by Good Citizen / Bon Citoyen
  • 303 Views
  • 2 replies
  • 0 Bravos
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