Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
good morning! If the abive screenshot is my current phone plan, am i good to just keep using my phone as normal when i go to the US next week? Anything specific i need to do to activate this and to avoid extra charges on my next bill? Thank you
I got a sim card online and it's been active for over 2 months. Each time I try to log into my account, I get the message "Let's complete your activation"
How do I change my current plan?Thanks
Why is the LTE connection so bad. I can hardly use it. Maybe it is me, but I don’t think so
Is public mobile going to start offering points for pre authorized payment? We used to get money back.
How do we get into her account to cancel the sim?
I have an account and number with Public.I attempted to port another number I own from Koodo but instead they ported the number from my Koodo to Public using the phone I already had on Public So now my phone has my kids number, he has no service, and...
How to remove your credit card or close public mobile account? Or how can i disable autopay?@CS_Agent
I need to download my payment receipt for April 2024.
Error message, cannot activate a new number or reach a live agent. Help please
I bought the $19 subscription because I couldnt afford the $34 subscription until the next day, today. I did this based on what I feel is a very fair assumption that Public Monbile would refund me a prorated amount for my unused services. Every other...
I often see this message "Public Mobile Verified" when I get calls from any PM number. So, I was wondering why does it show up?1 sub-question to it Why does some PM calls are HD+ and others are just HD calls? Thanks guys!
Hello,I am unable to transfer my number. I am moving out of Public Mobile and have obtained a new SIM with a different provider. However, I am unable to transfer my current Public Mobile number to my new one. My subscription expired a few days ago, a...
Are all the typical calling features included in the current limited time plans? They are not listed at all!
Just activated an account and although I can make outbound calls. I'm unable to receive inbound calls nor send/receive text messages
HelloI just activated my account around an hour ago and wondering at what step should I insert my new sim card and remove the old one?I already received a message from my old provider and accepted the transfering
I have the 5G 50GB plan that I just subscribed to.I know that Voice Over Wifi is not yet supported, but what about VOLTE?I tried to see this option on setting my phone to both 5G and LTE settings, however the VOLTE option does not even appear on the ...
Just receive my Sim card and before I proceed I want to modify the package/ Made an error when I first prepared my profile
I am having issues with this public mobile acount I just received my sim card and it worked for 2 days and now I have no access to be able to make calls outside of my area my plan is suppose to cover any calls within Canada and the United States eve...
My credit card expires the end of the month and I need to update my payment information. However, tried more than once using the "manage "manage subscription" and then "manage payment method". The website message coming up is that it cannot be done...
when i called today its telling me you have used all minutes. but i have unlimited talk time plan. i need customer
Hello,I am wondering if the $34 plan includes calls from the US to the US and from US to Canada. It says the below but too much ambiguity is included. Unlimited Canada and US wide minutes and messaging plus unlimited international text and picture m...
I want to purchase the 300 international bundle add on, to make a call to the UAE. However I cannot see UAE in the list of countries, does this mean that I cannot make the call?
On June 24 2024 I ordered a new SIM card on line, and to date I have not received it. Tried to contact customer support and I can't get any reply.
Hi,1) Tried to activate yesterday including a transfer of my number from other provider2) Activation failed3) Tried to contact customer support / no agents available (multiple attempts)4) Tried to raise a ticketIs this the norm for public mobile supp...
While trying to subscribe, I somehow selected esim, but my phone is not esim compatible. Public Mobile tells me to contact them but I can never get through. There is no option I can see to step back in the process to change this, Is there any other ...
My spouse moved to public mobile and needs to change his method of payment but he can’t get logged back into acct as pin sent to a previous phone number not in service what does he do to get back into account
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