Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Vonage Porting to (PM) - Where to start ?What are the steps to complete this. Vonage is a VOIP, so I guess it'll be considered a landline porting.* Buy a cell phone* Insert Public Mobile Sim* ?
Hello,I am attempting to transfer my service and phone number to public mobile from Koodo. I've subscribed to Public Mobile but I'm having issues with the phone number transfer and activation. Part of the phone number transfer includes confirming the...
I paid three times for this account and was never able to activate it. But you were able to withdrawn the paiement as you wishes. I tried to reach you but it was impossible. I have had to block my credit card to stop you from taking (rubbings) My mon...
NO voice in the USA . Normally not a problem . I am in Naples Florida for the winter . Tried all available providers but no success. I have performed all the possible fixes ..
Long story short. My service has started to be terribly messed up/near non functional at my house, and often on the road. The phone often shows "Emergency calls only" or No Service, instead of "Public Mobile" in the upper left side of the screen. Won...
Dear Public Mobile Support Team, I am writing to request assistance regarding a recent order I placed online. On January 26, 2026, I made a payment and placed an order for the $20 plan (40GB). However, I have not activated the plan, and I have now de...
Hello,I ordered a SIM card almost two weeks ago, but I have not received it yet. I also haven’t received any delivery confirmation, tracking link, or tracking information so far.Could you please check the status of my order and let me know when I can...
Hello,I am trying to use my Rewards to pay for my service. I checked out the app and the internet sign in to my account. But couldn't find a solution.Not sure If I'm blind to find the solution,Thanks
I have changed my number to Public Mobile since yesterday evening. I can call and text to others right after activation. But can’t receive call and text from others.
I got a new phone recently and tried to transfer the eSIM over, but somehow it doesn’t allow me to do it. And I had to end up purchasing another eSIM on the app. Just want to check if this is normal? Thank you!
Hello,Earlier today, I was using my Public Mobile account with my primary number. I also have another number with Virgin Mobile that I was trying to transfer to Public Mobile.While initiating the transfer from Virgin to Public Mobile, my existing Pub...
Hi. I'm a new customer and signed up for the 50 percent sale off of a $40 plan. The first payment shows $40 deduction and then a $20 credit/Visa top-up. Will this be applied to my next bill, or will Public continue to charge $40 and credit me $20 eac...
I have now received six texts with confirmation codes and keep getting this message after every successful entry: "We’ve noticed you have an active Public Mobile service and would like to confirm your full accessA 6 digit code associated with your Ev...
Hi there. I am quite a case when it comes to not knowing how technology works lolI want to keep my phone (which I own)So do I purchase a plan, then get sent a SIM card and phone number? Is there a way to keep my phone number I had with my provider?Ju...
Hello, Can not receive calls ever since i subscribed with public mobile.My phone has no response when people call my number. But i can call someone.please help! Thank you!
I transferred my old phone number to public mobile 2 weeks ago and was working fine until today when my number changed to a random number without any notice.
We seem to be having issues with calling toll free numbers - 1 800 and 1 855.Created a ticket this morning with much back and forth, worked for a bit and then back again with an error message.My husband is having the same issue. Again logged a ticket...
Apparently something that is required by law (CRTC https://crtc.gc.ca/eng/phone/mobile/num.htm) is being disregarded by Public Mobile. After a week of back and forth emails and several calls to try and get my old number ported to my new SIM, I've jus...
