Community

Support help

hello sorry for the late response could I still change the plan back to my old one with the unlimited data after the 100gbBest regardsTimothy Tapsell 

Data not working

Hi ,From last two weeks I need to keep pressing aeroplane mode to  reset my network. On my phone keep flashing message no internet when I am on deta .Once I press aeroplane mode it's work for couple of hours and after that  I need to do the same proc...

Problem with activation

  Hi I’m doing a new activation for a referral and the activation stalled because of an eSIM error now we can’t get past this activation or log into the persons profile we are in limbo please help! 

I would like to cancel my plan. How to log in to my account

Ported my number to PM from Fizz: Data working but calls not so much

Hello, I ported my number from Fizz and received confirmation from Fizz right away confirming the number transfer. Hours later, my data is working fine but I'm unable to make calls/send texts. I've reset network settings and restarted my phone and do...

Bug??

I have been trying to access my account but everytime i log in, the website takes me to change my subscription. I couldn't do anything else. This is frustrating. I need support.

Payment

Is there a way to hold off payment without getting service paused til Friday from tomorrow? I get paid Thursday night

Picture messages start new thread

I just started with Public Mobile using an eSIM.  iPhone SE (3rd gen).  When I am having a text conversation with someone and they send me a picture it comes in a different thread - like a group text.  Didn’t have this issue with Telus before I switc...

Account statement

How do I find my bills statement . 

new phone number

I am just wondering if there is ANY way possible I can pick or create a specific phone number?  I am very willing to pay for the customization.Or if there is a number to call to ask a person, that would be great, I can't seem to find one.Thank you .

I need phone call record from dec 19th till dec 22nd 2024 with my name and phone number

app not working

my data on my phone is not working and I can't open the Public app

APN settings for a Sony Xperia XZ2 model # H8296 - I can receive, but not send text

Hi everyone,I had bought this unlocked cellphone on ebay, and having used my Sony Xperia Z5 Compact with Public Mobile, with no issues, it was time to upgrade to something with a little more power, the Sony Xperia XZ2.  However, after putting the SIM...

Can’t receive txt as sim is in a security camera

I can’t log into my account! It want email and txt verification 

I am not able to make or receive a call

Hi I have trouble talking and receiving call. it seems I got your message for the eversafe confirmation numer.I have been waiting since 1045

Contests

How do  I join contests through public mobile to win rewards?

Payment

I became a customer of Public Mobile on March 23/25.  Was unable to use my phone for entire evening and  March 24/25 went back to my previous provider.  My first month payment came out even though I cancelled my plan not even 24 hours.  There is no o...

Billing

My estimated billing for next cycle shows double the amount … is there just an error in the system ? Thanks 

Repeated Billing Errors

My wife died so I closed her account.Now I keep getting charged for what I'm assuming was her closed account except every couple of days there is a new charge.Mar 13 - $45.20Mar 14 - $45.20Mar 15 - $45.20Mar 21 - $45.20Mar 22 - $45.20Mar 22 - $45.20T...

Phone Number Transfer.

Just started public mobile yesterday. But still don’t have access to my plan. It shows the payment, but I never received a QR code for my eSIM. The support page won’t load, I don’t have a temporary number. I followed the instructions and got the mess...

CS Agent - How Do You Find That?

I know you have to be in My Community to access Private Message to CS Agent … BUT … WHERE do you find it once you are in My Community?  Thank you@ links to members

Gave wrong number for transfer

I screwed up and didn’t check the number I gave to be transferred and typed the wrong one for the transfer. How do I alert public mobile? The 5G internet is working, and my account is registered to the number I provided, but I can’t make or receive c...

SIM's

When I joined PM, I bought a eSIM not knowing that I could buy a SIM.What steps do I need to take to purchase a normal SIM card? 

How do I enable texted images to appear while in wifi mode

I cannot view images texted to me when I'm in wifi mode but can when I switch to mobile data.

Plans

So I'm currently on the 3560 gig plan. Is there any way of changing it? Give me the plan to the 2920 gig plan. Or do I have to wait until the month is over? She changed the plan

Changing Subscription

Why can't I change my phone plan to something that's cheaper than what I have? I currently have a $34 subscription and I want to change to the same exact plan that is now priced at $29, but it won't let me.