Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,I am a new Public Mobile customer. It has been literally two days but now I can see much better plan and want to switch to it.
Hi I can’t login and finish my transfer to public mobile. I don’t have the app and I’m currently out of country can someone send me the QR code via my email?
Tried to port my phone number from Fizz. Authorized Fizz with the YES response and got a response from them as well. However, Public Mobile says the account number is wrong and that they'll reach out but I've received nothing yet. Is there a porting ...
Just activated am account,got charged twice,statement shoes 22.60 x2
I ported in to public mobile today. I chose 60GB plan with 50% discount for two years. However, it is charged $20 twice. Even the next estimated bill looks $40 without discount.
I still haven't received a text message to transfer my number from fizz after 8 hours. Is this typical?
Activated about half an hour, with erorr at the end of eSim activation. Showed me the error of I don't have active subscription or smoething, then I removed my old SIM and rebooted, and seem that error is gone from the app.However, I can't seem to g...
Hi, I'm trying to complete my eSim activation after paying for subscription, but the app (android) keeps looping to the login page after 2FA. I've tried uninstalling, clearing cache, setting default browser to Chrome, and resetting password. Please h...
PM how long does it take to active my phone? It’s been over 9 hours since I switched to PM and I still can’t use my mobile phone.
its wild that I have to come here to get some sort of help, I've tried everything I can to submit a ticket and its not working. I tried to transfer my my number from fizz and got an error saying the account number I entered was wrong.. I'm not sure i...
Hi, I activated my Public Mobile service and approved my number transfer from Freedom.I accidentally added and deleted an eSIM, and now there is no Public Mobile plan showing under Cellular on my iPhone.I’m unable to submit a ticket through My Accoun...
Hi, i went through the process of porting my number, however its showing on my public account that my current number is my active number however my number is active with fizz and my public account is still tied to the temporary number. I replied to t...
Hello. I am having a nightmare with my port from Chatr. I received an SMS about an incorrect ESN/MEID. My incoming calls are not working. I don't have my Chatr account number, but I need you to help me fix this manually. Please respond.
Good evening I am a new subscriber but not getting the half price can a cs rep look into it?
I subscribed a $40 plan with 50% off for 2 years. First I was asked to pay $20 plus tax = $22.6. A confirmation email was sent to me and ask me to port my number and activate my plan. I followed the instructions going to the last step. When the line ...
My number was ported in from CTExcel today 4 hours ago. Outgoing calls and SMS work, but inbound calls do not reach my device. Anyone suggestions or similar experience? Thanks
Hello,I signed up with PM and a new number. Then I ported my number from Fizz. All the steps seem to have been completed because I can receive phone calls on my ported number and the data is working, I can't send or recieve any SMS. RCS isn't workin...
I am porting from Fizz to Public Mobile. I replied to the text to accept the number transfer. It’s been almost 5 hours. I can only call people. I cant receive calls or send/receive texts.Update: it’s been resolved!
Looks like it didn't complete properly I can't get texts for my authorization logins?
I am porting from Chatr. I replied YES to the authorization text, but received a 'Porting Failed' message. I have outbound calls/data on my PM SIM, but no inbound SMS. How do I fix this?
I have already paid for the flash sales. However, i am stuck at transferring phone number. CTEXCEL is NOT in the old service provider list.. And it also does not have Others option. How can I transfer the phone number?
I just transferred from another service provider today. The eSIM was activated successfully first, but after I reboot my phone per request of a text message from Public Mobile, I lost my service and only shows SOS only. I tried all the methods mentio...
update they fixed it now thank you everyone for your time and help!need help I signed up this morning and paid then after able to setup the phone app e-sim .it now asking me to pay again and said my subscription is expired and need to renew its a ne...
OK, So I just paid for my subscription, payment has been confirmed. Got the "50% off for 24 months" discount.1st issue was rectified. Kept on saying I did not pay when I had in fact paid.my second issue is now, the most important one, I am getting ...
Hi : Newly join the pb family, if anyone can help me here, I play mobile legends ( similar as league of legends) when I logged in game using 5G data and try to match a game, it couldn’t matching at all. I searched around but fail to find a solutio...
Hi everyone, I ported my number today (Jan 24 at 1:33 PM) from another carrier to Public Mobile, eSIM to eSIM. The eSIM shows as installed, but it cannot be activated. I currently have: No signalNo networkNo callsNo data Error message shown on my ph...
Hi, I made a mistake when selecting my subscription plan. I accidentally chose the eSIM option, but my phone does not support eSIM. I already have a physical Public Mobile SIM card and would like to use it instead. I was told by Live Chat that if the...
I ported my number over from Fizz, and the porting process is already complete. Now I can only use mobile data and make outgoing calls— incoming calls and receiving messages aren’t working at all. I’ve already contacted Fizz’s customer service, and t...
Hi community,new member here. I moved to PM yesterday and have no data working since that. Tried all troubleshooting tips from the community, and contacted the support three times and got no response.i know the low cost suggests self service, but no ...
