Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have to change service providers from Public Mobile. It was supposed to be done by new service provider but it didn't get ported. I no longer have my PM sim. What do I do?
Hi All,I tried to move to Telus and am in limbo for 48 hours. Telus took IMEI and account number, set up a eSIM with random number, but now PM not working. Turned SIM on and off, restarted phone, but not receiving texts or calls to old number. Can’t ...
Existing add-on US roaming 1GB data used up within 2 days, I redeemed rewards of 3GB + unlimited talk and text and received confirmation and I can see the roaming data is 3GB now. but I still cannot make local 1800 calls. How to fix this problem? Is ...
There doesn’t seem to be an option to purchase 2 lines without having to activate a line first since I am waiting for my SIM card.is there a work around to get line 2 to take advantage of Boxing Day special?
I joined PM last month and ported my number over from another carrier. Since then, any group texts I'm part of are being sent to my own number. They're being grouped in a separate conversation with my own number listed in the recipients and I'm recei...
Hello,I am trying to log into my account, however, I don't have access to that email anymore. It's completely out of use. How can I get around this? That email is registered with my account on here.
@All I bought an iPhone 16 pro and transferred all of my content / data to my new phone but during the final set up it said my SIM card could not be supported from my old phone. It said to contact public mobile. Any suggestions because I haven’t hear...
Hi. I am having trouble with my iPhone. It is broken. I bought a new phone. I have a eSIM and I can’t transfer the sim to the new phone. I ported the number today. But I did not receive the message because the eSIM is on the old phone and it is broke...
HelloI ordered a SIM card for new plan activation back on Nov 29th, it’s been a month and still no sim card has arrived.also, the plan I signed up for ($35 for 50 gb USA/Canada/Mexico) is now better deal for same price but 25gb more plus internationa...
Does Public work on WMSATSEA on cruise ship and how does billing work if it does ?
I needed help activating my service, and I submitted a ticket to the CS Agent. The agent Alex asked me to provide details of my subscribed service, but he was being vague by not specifying what detail he wanted me to provide. I replied asking him to ...
Hi,Yesterday I paid for a plan on an esim (I did the PM esim compatibility check and it approved, plus I've used one before on this phone). at the 6th step of activation, it errored and kicked me out. It did not install the esim. and now I cannot ...
I want to move my wife’s phone over to public mobile. Her phone is only 4g, and I want to get her a Canadian-US plan. They only come with 5g. I assume that her 4g phone will work OK on this. Can anyone confirm?
Good day everyone,New user here..... I subscribed to the "75GB Data within Canada, the US and Mexico at 5G Speed" plan and created a new account , then processed a payment. The final step instructed me to download the PM app to finish activation.On ...
Hi guys. This questions are from 1 more of my friends and mine too! So when you call someone, from 5G supportive + VoLTE phone, there's no HD symbol on call but then when they call back, we get HD calling! What might be the reason for it? My friends ...
Hi, I've been experiencing a long delay on receiving my ordered & paid for SIM card.'m feeling particularly anxious as it mentioned somewhere online that they're "non-refundable," but what if theres an issue with the customer receiving their SIM as t...
Hi, with the Canada, US, Mexico package , can you call from the US or Mexico or do the calls have to originate from Canada? Thanks!
I need my PM connection to work while traveling to India in January 2025. Is it possible? Please help.
Hello, I recently transfer my phone number and I can't receive call mow. Please help... Thanks!
New customer for Ca/US/Mex Plan. I just signed up. But can’t make phone calls.
Hi,I just joined Public Mobile after purchasing the $35 per month US Canada and Mexico inclusive minutes and dataplan with 75 GB of data and the Boxing Day deal of 1000 long distance minutes. When I log into the app, I cannot see these add-ons being ...
Hello support team,I would like to know if there is any chance that you could do a courtesy request for me and switch me to the Boxing Day deal plan for the $29 5G 10GB Can-US-Mex plan.As you can see in the records, I have been a very local customer ...
Hey thereI've had a public mobile plan, 50gb of 5g data at "up to" 250mb/s, for just over a year now.. and I have to ask some of the experienced people here.. is the data we get severely throttled compared to Telus? I had virtually the same plan at T...
Hello it seems like I can only send calls but not receive them. I also cannot send or receive texts...
Public mobile is a SCAM! Be aware! They showed me on their map that they do have reception in West Vancouver while they do NOT. They have fully charged me while there is Zero reception and my phone NOT working. And they say No refund!!! That is why t...
I subscribed to the Boxing Week Deal for $35/month, which included 1,000 long-distance minutes. However, I don’t see the 1,000 long-distance minutes listed in the description of my subscription. How do I confirm if these minutes are included in my pl...
Hi there, just wanting to make sure all is with transfer. I got message from my old provider and typed yes. I put in the new SIM and it says no SIM. Also I cannot sign into the account now. But I have email that says I have new account and it is a...
I'm on a very old, grandfathered plan with Public Mobile from 2016I would like to change to one of the Boxing Week Plans: https://www.publicmobile.ca/en/on/plans?network=BOXINGWEEKI cannot see this option when I log into my profile. I only see higher...
Hello! I just switched over and ported my number from Telus. I can make an receive phone calls, and it says I have LTE data but there's no internet connection? Checked APN settings, data is ON, what am I missing here? Furthermore, I can't even login ...
Is there no easy way to do this?
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