Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Over billing

I was charged $42.00 on July 04 2024 then $35.70 on July 12 2024 then again on July 13 2024 $35.70. Why was I double billed on my credit card on both July 12 and July 13th?

Mobile Data

Hello Everyone,I have 2 questions pertaining to my data. Would someone please explain why this website tells me I have used 100.4 MB of data for Subscription Cycle Set 7, 2024 - Oct 7, 2024 but when I go to the Data Usage screen on my phone, I'm told...

New eSIM with the same account

Hello can I buy another esim in the same account?

Connected to wrong destination number

My is connected to wrong destination number, why?

No Option to Pay with Credit Card

I recently created an account for my son (I was already a member). There is no option other that to "Add Funds With Voucher". On my account, I can add funds with voucher or add funds with a credit card. But that option isn't there for him. I have tri...

Add-On's

Just received a text from my son who's cell phone plan I pay for. Said that I "added" on more data. Sure enough, I log into my Public Mobile account and there is a 2GB add-on added to his account.I never authorized the add-on. He says he never did...

Lost sim card

Hello, Im currently traveling using a local sim card. Unfortunately, I lost my public mobile sim card. Is it possible to replace the card, and keep my account and current phone number ? What do I have to do ?Thanks !

Change my Address

I can't change my address. The system keeps sending error. No number to call. No helpdesk to chat. So frustrated!

Cannot subscribe

I cannot activate my sim or phone I got the app but it is not allowing me to continue and get a phone number, payment has been taken already

Massive PM Outage in Markahm Sep 9, 2024

There was a Massive Public Mobile Outage in Markahm yesterday, Sep 9, 2024. It lasted more than 5 hours!Telus / PM is now acting worse than Robbers (Rogers) and Bell!What the heck is going on PM??!!

Locked out & abandoned

Im locked out. Created a new account just to seek help. Old Account only allows 1 attempt before locking up again. password reset doesnt work. Tech support gets locked out and their reset fails to work. I've been stuck in their revolving door of secu...

Moved to a new a province, still being charged old provincial tax

My family relocated from BC to AB last December. Try as I may, no account settings seem to impact what provincial tax is charged. I would appreciate if someone could assist me in setting up all four of my family accounts so we are taxed based on the ...

Recover Account

I pay for an estranged relative's account. My credit card was compromised and then canceled and replaced.Now, I see that my relative's account has basically disappeared. When I try to login to it to add the new CC, it asks me to re-register. The l...

Resolved! A unknown icon on my screen

Hello, I have a OnePlus Nord N200 5G cell phone. It was turned on with T-Mobile, but I have a different phone now. I have a computer monitor icon on my screen, and when I click it, it does nothing except get in the way. It seems to follow my screen ...

Resolved! Moving to another phone supporting eSim, logging to account but it asks for an activation?

Hi there,I'm trying to move to another phone. Old and new phones both support eSim. Old phone has public mobile eSim. I want to get a new eSim for a new phone but when I try to login to my Public Mobile account, it starts the process of a new activat...

Locked Out of Self-serve and No way of Logging in

I tried logging in and the screen said user locked out, try again in 60 minutes. i tried again, changed password, tried and changed password again and again and again, I’m still locked out.Chatbot said to private message a Customer Service Agent by a...

Data usage increased with same phone use??

Has anyone else noticed their data usage increase in the last month or 2? Since these super cheap 40/50GB plans have come out I am getting super close to reaching my monthly data limit with no change in the way I use my phone, whereas before on 20GB ...

Did not receive physical sim card

I did not receive physical sim card it has been 6 days while it said it will take only 2 days

Support

I’m trying to activate a eSIM It’s not working.

Problem accessing to my account

My Public mobile app never works, so I have to Google and then login. Even that, it's a hit and miss. This time when I logged in, two choices popped up: resume activation or go to log in page. I had activated my account and have been using it for mor...

Subject: Issue with Changing Subscription Plan

Hello,I am currently subscribed to the $30 (15GB) plan, and I would like to switch to the $23 (6GB) plan. However, when I select the "Change My Subscription" button, I only see higher-priced plans and cannot access the more economical options.Interes...

Sending and receiving calls in the USA

I purchased 15 days of mobile service with Public Mobile for the USA on September 8th. I entered the USA on September 9th but cannot use my phone while here. It has worked for me before. I need to be able to use my phone while here. Help!

Need PUK to unlock my SIM card

My SIM is locked and need a PUK #

no internet, cannot make calls and cannot send SMS messages

Public mobile service is getting worse. I was not able to get mobile internet, call and SMS was still working. Now I cannot make/receive phone calls, cannot send SMS messages. Anyone has same situations?

Resolved! Can’t receive phone calls

Why the incoming calls go straight to my voicemail?

Resolved! Pinwheel Phones work with public mobile?

Hi, does anyone know if the Pinwheel phone (safe phone for kids) works with public mobile’s plans? Thanks.

Someone is using my phone number to make calls without my knowledge

Hello,For some reason I could not submit a ticket as it keeps saying there is an error in submitting my ticket.I received a call today and the lady said her husband keeps getting phone calls from my number. Her husband acturally picked up today but o...

Network not available

Today I noticed I am unable to make calls. The network bars on the top shows greyed out, as in no service. I am in Markham and at home. So, this should not happen.I tried to insert the sim in another phone, same problem.I tried to toggle with airplan...

No service

I haven't had service for 2 days now. No single since yesterday morning. Anyone else having issues.

lost internet connection

No internet connection today. phone and SMS is working. It was working before.