New 90 day $19 plan

[ScullyAC]

Public Mobile has a new upgrade plan for my subscription.  $20 for 3GB per month or $19 for 90 days.  Problem is when I go and try to switch the 90 day plan lists only 6GB of Data not 9GB.  90 day plans should offer the 30 day plan GB's x 3.  Am I wrong or is there an issue with this plan?

[slusagm]

@ScullyAC submit ticket is the right move, and they will confirm and make sure the system will make it 9GB and not 6.  Buf since just a typo with nothing lost, don't expect any compensation 

[Chalupa_Batman]

Honestly @ScullyAC I would create a ticket and send a screen shot of the offer. If they offer it to you and then say it was a typo, ask to be compensated. 

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@ScullyAC  I think it’s because the 9GB option is for new activations and the 6GB is targeted offer for existing customers . But we can only change to what plans are available to us in our accounts and not go by what website shows 

[slusagm]

yes, someone reported the typo already.  Schedule the plan change first, take screenshot and report the typos with PM

Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen       

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437