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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 22760 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 34127 Views
  • 185 replies
  • 27 Bravos

Resolved! Service in Caribbean

I want to be able to use my calling and texting and data while in Caribbean.  How can I do this?

DINEY by Great Neighbour / Super Voisin
  • 290 Views
  • 2 replies
  • 1 Bravos

Resolved! Payment

Why was I double billed this month on April the 22nd I would like the charge reverse back to my card 

Ryebabie by Great Neighbour / Super Voisin
  • 267 Views
  • 3 replies
  • 0 Bravos

Resolved! SMS not working

New customer here. Ported number over able to use data , calls but unable to send or receive any text. Cause lots of issues. Any help?  Using esim

Hailey2 by Good Citizen / Bon Citoyen
  • 677 Views
  • 7 replies
  • 1 Bravos

Resolved! Payment Method

Good Morning My Dad is 84 and I'm trying to convince him to get a cell phone. If I do he doesn't own or want a credit card.  Is there an option for direct payment every month from his bank account.ThanksJim

WJSouter by Great Neighbour / Super Voisin
  • 274 Views
  • 2 replies
  • 1 Bravos

Resolved! Error message when I send message

Hello, I try to send message and I get "Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and send the message when you are satisfied.Please help

Resolved! iMessage

@@Member Hey everyone! Working on switching phone over. Got the SIM card working but iMessage will only allow messages and FaceTime through my email… there’s no phone number option. Any idea how to fix this? I have a ticket in with customer service b...

Kevyruss by Great Neighbour / Super Voisin
  • 365 Views
  • 3 replies
  • 0 Bravos

Resolved! SMS problem

Hi. I have an issue with sms receiving. I did transfer my number more then 12 hr ago. 

Dima89 by Great Neighbour / Super Voisin
  • 327 Views
  • 3 replies
  • 0 Bravos

Resolved! Public points program

I wonder if my $91 credit with public mobile be transferred to public points?  And how much a month will public points be?  And I do not know how I will pay public points when now I have been using payment vouchers to pay public mobile.  I do not hav...

poohbear681 by Great Neighbour / Super Voisin
  • 400 Views
  • 4 replies
  • 0 Bravos

TICKETS

How can I get in touch with an agent?

Predrag49 by Great Neighbour / Super Voisin
  • 200 Views
  • 2 replies
  • 0 Bravos

Resolved! 2 Payments taken on my account

This last bill cycle took 2 payments of $44.07, instead of 1 for the monthly amount.  One payment was applied to keep my services activated but the second payment should have shown up as a credit on my account but it has not.  I have banking proof of...

Pelehos16 by Great Neighbour / Super Voisin
  • 456 Views
  • 4 replies
  • 0 Bravos

Resolved! International call Add-on not working, want refund

I'm currently in a foreign country, and since I bought an Add-on I thought I was covered. Unfortunately, no, I don't have any signal on my phone and I couldn't receive text messages or calls at all.Is there any way to make my add-on work? If not, sin...

kdduna by Great Neighbour / Super Voisin
  • 503 Views
  • 3 replies
  • 0 Bravos

Resolved! I have lost my phone and unable to log into my account

Hi,I lost my phone yesterday and am trying to get my phone number recovered, unfortunately, I'm not able to log into my Public Mobile account. How do I get a new SIM card with the same number? I still have my on-file email address and the password to...

Resolved! Porting existing phone number

Currently have a couples plan with Cityfone. The account is in the other persons name and they want to keep that plan and their phone number for awhile longer. I would like to port the second phone (my phone) over to PM sooner. I'm guessing that may ...

steph01 by Great Neighbour / Super Voisin
  • 522 Views
  • 4 replies
  • 0 Bravos

phone suspended and unable to log in

HiMy phone was suspended since my visa info was changed. I am unable to log into my account. I reset my password however,  the email on file is no longer valid and unable to replace the new email address. Need to update the account with new visa info...

Vera_mile10 by Great Neighbour / Super Voisin
  • 166 Views
  • 1 replies
  • 0 Bravos

Rewards are limited ?

Hello guys i am with new rewards program. What I saw is Public Mobile will redeem only 15 points out of 65 available towards bill credit. But i want to redeem all of my points towards bill credit. Is it possible ? Thanks.

Olevgear74 by Great Neighbour / Super Voisin
  • 436 Views
  • 5 replies
  • 1 Bravos

Resolved! Need help restarting a port in for a phone

Hi all, can anyone help resubmit a port request to Telus for a phone number to be brought over to public mobile?  I messed up and didn’t leave the old SIM card in.  Thanks in advance for your time!

Norshanks by Great Neighbour / Super Voisin
  • 202 Views
  • 1 replies
  • 0 Bravos

US Canada Data plan

My Daughter is in California right now and her US data plan is not working currently? i subscribed from last cycle for Canada & US plan. she still have 50GB for this cycle which is ending by May 18th?  anyone know why is this happening

tt6 by Great Neighbour / Super Voisin
  • 294 Views
  • 3 replies
  • 1 Bravos

sign out

where do I go to sign out of PM and Community?Thanks

Kim121 by Good Citizen / Bon Citoyen
  • 241 Views
  • 3 replies
  • 1 Bravos

Imessgae

I got this message on my phone that my number is registered to my Apple ID but not associated to this phone… I can keep suing it until it expires. Well I guess it expired as not I can’t text or face time anyonecan someone help me? I hope I didn’t los...

Jodi11 by Great Neighbour / Super Voisin
  • 203 Views
  • 2 replies
  • 0 Bravos

Public Points

It says that I do not need to do anything to change to public points.  How do I know if this has been done? How soon can you direct your points to your next months billing?Thanks. Kim

Kim121 by Good Citizen / Bon Citoyen
  • 291 Views
  • 4 replies
  • 1 Bravos

Subscription not activated

It get to step 6 then stop and says subscription not activated??can’t chat with anyone?

Jodo by Great Neighbour / Super Voisin
  • 343 Views
  • 4 replies
  • 0 Bravos

Help with my account

For the last two months, my account has been put on hold two weeks before the 30 day cycle is over. Can somebody please tell me why I have no service for the last half of the month and I can’t seem to stop it or get any answers or help to stop it. I ...

Damagexox by Great Neighbour / Super Voisin
  • 207 Views
  • 2 replies
  • 0 Bravos

Email

My wife changed her email and the email she used to set up her account is no longer valid and now she can't log in to update her payment information 

Pet1 by Great Neighbour / Super Voisin
  • 207 Views
  • 2 replies
  • 1 Bravos
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