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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! How do I change my phone number to the correct one?

I had a typo in my phone number when transferring in from my old provider and now it wants to send a code to that number when I log in

How can I add my wife cell phone to my plan, which an authorized prepayment plan

Resolved! HELP with a lost cell phone number

back in July 2024, i ported my cell number from Rogers. after successfully activating a e-sim with Public mobile, i left the country. during my time away, my VISA expired and a new card was sent as a result. i returned to canada last night and found ...

how do i activate an ESIM on my iphone?

I am having trouble. I still have an active phone with Telus and a number and my same # is active on Public Mobile. Where is my Sim card?

Cannot receive/send texts after transferring to PM

Hello, I had just switched to PM from Fido today and I cannot receive or send any texts from my ported phone number. This is extremely infuriating as I need to receive 2FA texts for work. How can I resolve this?

A friend can't send or receive calls. Text fine

A friend can't call out or receive calls. Can text though. Has an old Samsung A8. He thinks it has been like this a couple of days. Anyone else experiencing this?

New sim

Activated the sim but it didn’t go on service therefore I didn’t get the code

Broken phone, unable to access account

My daughter broke her phone recently is unable to get into her old phone to do a transfer to the new phone we got her… she can’t access her public mobile account to download a new eSIM either for the new phone, help!!

activation

I want to activate 2 cell phones with you and want to talk to a live person to get clarification of a couple of questions. I have filled out all the necessary information required on the internet and am ready to click the pay button. I called your ph...

Unable to make or receive calls.

Everything was normal before, but now I cannot make outgoing or receive incoming calls. When making a call, there is no sound at all, and mobile data icon at top switches from 5G to 4G. In fact, if I switch out of the call interface, the internet is ...

Travelling from Canada to US

I will be travelling to the United States. I have the plan outlined below. Can I make calls and text with no additional charges ? Do I need to add roaming? Thanks The plan:75 GB within Canada and the US Data at5G Speed5G Speed up to 250mbpsUnlimite...

cs agent

how do I private message a CS_agent?

eSIM to SIM during activation

I selected eSIM during the activation thinking that I was gonna use a device supporting eSIM but the plan has changed. I will my current phone which does not support eSIM. I have not completed my activation yet. Can I ask for a SIM which was offered ...

Credit card not working

My credit card is no longer working when trying to pay for my plan. Nothing wrong with the card as I am using it for other purchases. I pay for three different accounts and they have all stopped working. Please help thanksJeremy

CS_Agent Please help with SIM issue

I cannot open a ticket for my SIM issue. My number got transferred to Public mobile but not to my SIM. Now I don’t have any service. I need help. I could not open a ticket.

Hi , I am new join public mobile.

I have one problem that I make mistake wrong phone number on transfer. I need to fixing the right phone number that will work with text messages.

I need help signing into ever safe id account

There is no “didn’t get a code?” Link it just shows “resend code” but I don’t even know my number that got send that code

Resolved! Issues retrieving account and number

Lost/stolen phone I cant access my email associated on my account.I also dont remember my password now..My accoynt needs to be topped up and switch plan. Switch from eSim to sim card.

Resolved! Locked Out of App After Wrong Number Entered During Port

Hi everyone, During activation, I mistakenly entered the wrong number for porting and now I’m locked out of the app because OTPs are being sent to that incorrect number. I’ve already submitted a ticket but wanted to follow up here in case someone can...

Resolved! New Subscription. ESim not registered

I'm a new subscriber, porting in my number. My PM eSim is installed, but not registered on the PM network.I received the email that said "Congratulations, your Public Mobile subscription is now active" and "Please note it may take up to 5 hours for u...

Resolved! Apply a new number and subscription for my Mom’s short stay in Canada

I have a PM number and subscription for myself using. My Mom will come on April 17, and she plan to stay around half year. She is just visit visa holder, so I suppose to apply a number for her under my name. How can I do it? How can I stop it when sh...

Resolved! Lost sim card

Can I keep my old phone number from a lost SIM card?

Resolved! Promo $29/mo 20GB third month free

Hello,I just subscribed to day because of the $29/mo 20GB plan, it says 3rd month free. Is there a code I need to type in to redeem this third month free? How can I be sure my third month will be free?-Thanks

Cancel subscription

Please advise on how to cancel my subscription.

update credit card

Resolved! Cancel my subscription

Please advise on how to cancel my subscription

Resolved! I don't have access to the email address tied to my public mobile account

Hi I;m trying to get into my public mobile account but I now longer have access to the email address tied to it. How can I submit a ticket for that?

Refund please.

Hi I transfered my number to Public mobile from Freedom mobile but calls and data does not seem to work. I've tried everything but no progress. It's only been 12 hours or so since I purchased the plan. Could I get a refund for this and also close my ...

Resolved! Gave wrong number for transfer - and now can’t even login

Two fold issue here. 1. I screwed up and didn’t check the number I gave to be transferred and typed the wrong one for the transfer. How do I alert public mobile? The 5G internet is working, and my account is registered to the number I provided, but I...

Call failed

New number and account. Calls fail yet I see phone number of person trying to call me. I have restarted phone, tried airplane mode on/off/on, removed SIM card and reinserted. Account active. Unable to phone out to. Says please check the number and tr...

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