Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am porting my phone number from Public Mobile to Freedom Mobile and need a manual port request completed as I am unable to receive the SMS confirmation on my device. How do I go about doing this as I have already submitted a ticket for this manual ...
Having issues Porting in from Fizz, I got the SMS and replied YES event got the Fizz response saying they will let the provider know... But got the SMS from PM stating that something went wrong! And the Fizz account number was not correct even after ...
I'm trying to get a billing issue sorted and the AI bot instructions to talk to a live agent doesn't seem to work as I do not know the name of one. SO how do I get connected?
I can't port my number from Fizz and esim is not being installed what do I do
Ported my phone number from freedom to PM. It's been over 24 hours and I'm still not able to receive any SMS. Data, calls (outgoing and incoming), and SMS outgoing works.Tried rebooting my phone and turning off/on imessage but didn't work. Submitted ...
Hi I just ported back into public. Incoming calls and SMS messages (iMessage) are not working. Outgoing calls can be made. In iOS settings, it’s stuck on “verifying my phone number”. I have tried rebooting my phone several times. It hasn’t been quite...
I signed up for the $60 ($30 promo) plan with a physical sim and it gave me an error but I got a notification email that the order was placed and just to confirm I checked my CC and noticed I got double charged. Can an agent confirm my order went th...
Hi I just port in and I got welcome email with eSIM QR code but when I scan it and shows this eSIM is no longer valid. The app shows could not install eSIM. My phone support eSIM and my previous courier was eSIM. I sent ticket to cs_agent but it alre...
Hello,I recently activated Public Mobile using eSIM on an iPhone 15 Pro and ported my number from my previous provider. Mobile data is working, however I cannot make or receive phone calls. I believe the port-in may not be fully completed.Could you p...
I switched over to public from freedom. I was having issues with the service of only outgoing calls and no incoming calls. I was looking to go back to my original provider, I still seem to have service with them. I was wondering if unsubscribing was ...
Hi all, I am porting my number from Fido to Public Mobile (eSIM). Urgent help is required I received the Fido SMS and replied "YES" yesterday afternoon.It has been almost 24 hours and I have NO SERVICE on both my old Fido eSIM and new Public Mobile e...
hello, I ported to public mobile last night. During esim activation it failed and didnt install the esim onto my iPhone. The qr code no longer worked so I bought another through the app. After activation it still didnt show up in the settings in the ...
Hello. I have situation I'm slightly confused about. I left the country for a vacation around Nov 21 and plan to get back around Feb 19. Before leaving, I paused my service knowing there was a 90 days grace period to resume. My last payment date was ...
Hello. I am new subscriber.I want to change my subscribe.I ordered usim but it is not delivered yet.I want other subscribe for new registerd costumer promotion.How can I change to other subscribe?Thank you.
Hello, what is the average response time from cs_agent? Its been 3 days and still no response to my request. My service plan needs to be replenished ASAP since I need to the call the police for an emergency so this delay is terrible!!
Hi,my account activation process failed at step 6 of 6 activation. It showed subscription not activated. I already responded yes to my previous provider's text message to transfer the number and activated sim card using the qr in the email. Currently...
I CHOOSE 40$ PLAN WITH 50% OFF FOR TWO YEARS , BUT THE PLAN IS DIFFERENT IN MY SUBSCRIPTION ITS SHOW 35$ MONTH
Hi all, Going to need help form an agent on this one. During the activation process in the app, I'm unable to select Telus from the dropdown menu for some reason & therefore not able to complete the process. I've paid the fee received the e-sim, but ...
I recently signed up with Public via the 50% off promo on the 80gb plan. After the fact, I realized I only require the 60gb plan, so I am unsure if I switch over (today's the last day of the 50% off) if I will be disqualified from the promo or if it ...
I tried to help remotely set up my mother’s iPhone on PM’s Canada/US/Mex new subscription. Her new IMEI was added to my iPhone (I am in Canada). Can PM’s Ca/Us/Mex plan be activated on her iPhone while she is in the US?
I successfully installed the eSIM to my husband's phone (for some reason I was having trouble), this was fine using the QR code received via email after subscription. Then we deleted it from there to try to my new iphone. If we knew before now would ...
I am trying to switch providers but when they are trying to request a transfer it does not work. I also tried going through the live support and they say they attempt 5 times every 90 minutes and i never got any text of that either. How do I get the ...
I feel like I messed up switching to PM. RCS hasn't been working since I signed up. I tried all the trouble shooting that was said in the forums. I restarted my phone, turned off RCS, deleted app data and cache, reset network settings, restarted agai...
I received the following message while trying to port my number from Fizz to Public Mobile:Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you sh...
I purchased the deal fir $20 60G on January 23, SIM comes on Feb 3 when deal is over, i cannot active it before promotion expires. is my plan still $20 bucks per month?
Hello,Yesterday, I paid for the $45 mobile plan. However, I mistakenly paid for a physical SIM card instead of choosing an eSIM.I am using an iPhone and I prefer to use an eSIM, as it is faster and more convenient for activation. I have not activated...
I received a text message from Public Mobile for a 5G 60gb Canada,US,Mexico plan uograde for $34. Is this legitimate?
I am enjoying using Public Mobile. Am I able to take advantage of the sale that is on this weekend - half the cost of what I pay?
I have subscribed public mobile since this Saturaday noon, at first, everything's fine. But after I was notified to re-boot my phone, then my previous rogers eSim does not work anymore and the new eSim from public mobile failed to be installed, altho...
[Resolved]
