Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I just received a text saying that I will be charged $3.00 per month for a N.W.T. 911 tax fee but I live in the Yukon. Is this amount real ( I see much smaller amount for this tax in other provinces on your website) and I am living in the Yukon? Is ...
I just got a message about a 911 surcharge to my plan. My number is from PEI as that is where I used to live but bow I am in BC where such surcharge isn't applied.How do I fix this?
Hello, I have just subsided while I'm overseas and due to return to Canada in July, however, I can't seem to receive a 6 digit code via sms and I never get an option to send the code to my email. So I'm stuck in this loop where I go to the app, where...
I can’t make calls to 1-800 numbers. I can call any other number, and can call 1-800 on my husbands phone. I’ve reset it, made sure it’s on Public Mobile for a carrier, and turned off my data roaming. Nothing is working. Is there something else I can...
I was in Rogers. Sent a port request. Replied Yes right away but Rogers says Public Mobile appears to be blocking the port. Account is active, replied within 90 minutes and they tried 4 times from the Rogers store. Went to Telus. Told to put in a cas...
What gives I'm on my trusted devices?
Hi it seems as though my service has been suspended as account didn’t have funds overnight for payment, now I’m suspended and my current account has the funds. How can public mobile attempt to take funds now so I can have service restored thank you
Hi --I signed up for the CAN-US-MX plan while there was a promo to get $25 in credits if I signed up before July 2. I noticed my account only got credited with $10. Is the rest of the credit supposed to show later? Attached the screenshot of the o...
I am using public mobile since many years with active login account but now whenever i try to open my login account it is showing as i am registering login first time by asking sim number , subscription , name and so many things. Please restore my lo...
how do I close and delete my Public Mobile account there is no support that you can rely on
my husband cell didn't transfer from bell after I put the card in and replied to their message with Yes. Is his phone not compatible? Its an IPhone 6sPlus
Does the new $15/month plan 100minutes include the US? I saw it included a bunch of other countries, but does it include america?
Hi, I have used public mobile many months or even a year but I can not sign in to check my account etc. So I used forgot email. Yete, when I entered my cell phone number, and click send, I didn't receive any SMS or email. I can't check anything now.
Hi there,I just signed up for a Canada day offer plan. It wen through however I wanted to transfer my current phone number.I was under the impression that we could select the activation date? I went to the very last step of transferring my phone numb...
CS_Agent says it is .. but I can't get it to work.Also, with every command attempt or cancel attempt I get the message .. "Call forwarding when no reply for All Basic Services Connection problem or invalid MMI code"Does this indicate an issue ?Th...
When I attempt to log onto MyAccount it just keeps refreshing the page but i am unable to enter my userid and password.
I have the same phone and same issue S22 Ultra not provisioned on the network. It says emergency calls only and seems to eventually receive a text after like an hour.. I had a hard time getting here so Im just complaining to anyone now.. send a msg ...
HelloDoes Public Mobile provide a n invoice with detailed Monthly Usage Summary like fido etc showing account holders name, address, phone number, and incoming and outgoing calls in PDF format? I can only find a very basic excel file with very minimu...
The system is not accepting the updated cc information.
I am without service and can't even receive texts from Public in relation to my subscription.I see this error message on the page: "notAbleToProcessRequest"In the Network tab of the browser's developer tools, I see:Request URI: POST https://securepay...
My mum is visiting from Australia. I wanted to get her connected to public mobile with an esim but can't download the app since she is on the Australian app store. Is there anyway for me to get a refund of the fee I paid or to get it transferred as a...
S22 Ultra users having issue with VoLTE switch, not showing up, on the Mobile Network settings? I've gone back and forth with CS Agents and did some testing to finally arrive at a hopeful solution: changing my old SIM card. But unfortunately, it's Ca...
After I did the login, the page didn't show any of my info and account details. When i press "My Account" it just brings back to the login page again. What is going on?
My phone is compatible but once i go to set up it says its not
HiMy Daughter's Phone Was Stolen and because of that she can't log into her Public Mobile account due the authorization code being sent to her stolen phone. We tried a password Reset and that is not working either.A- She needs to pause payments that ...
No way to troubleshoot.
Hi, so I just got the $29 per month as an e-sim and downloaded the app as it said to finish the activation and tried logging into the app, and after logging in, it sends me back to the login page. I powered off and powered on my phone already, and no...
HI, I got referred by a friend, i selected a subscription and downloaded the app but it is giving an error when activating the subscription. I am using an iPhone. How do i resolve the issue? I tried to click get support on the app but after directing...
I have redeemed points for bill credits but I don't see it applied in my bill and I had to pay through card. Please let me know when will the credits be available and how can I use them in the next billing cycle. Can I use it after a month if I keep ...
I purchased 3gb add on data but it's not working. My phone is telling me I'm out of data
