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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Error code

Trying to activate a new SIM card. It says the payment was accepted but error code M 802. Please help

My account

I am having trouble accessing my account. My plan could not be renewed today because my payment information has changed. I have not been able to acces the account for a few weeks. I keep getting prompt to subscribe to the can-us-mex plan. how can my ...

I was promised 250 long distance minutes where are they

Calling Out, but no "ringing"

I am having a sudden issue with my phone where when i call out, my phone doesn't ring. It's silent. But the call does connect as the person i am trying to reach does pick up and answers the call. I just don't hear any ringing when making the outbound...

Resolved! I moved my sim to my travel phone a Samsung 21 ultra from my samsung 22 ultra-can't call in usa.

Please help. I moved my sim to my travel phone when I went to the usa. I made a phone call in Canada before I crossed the border and everything was working fine. Once I crossed the border the phone will not make a phone call, even though I have a can...

Payment

Hi I made 2 subscriptions on the same day and same time by mistake . Is it possible to get a refund ?

Porting

How do I port a number out of public mobile to another provider?

2024 Invoices

Hey, just looking to get my invoices from Jan 2024 to Dec and the website seems to only go as far back as April.

E sim

I need a new e sim because I got a new phone

Double charge Quebec Montreal

My phone bill is $35 Feb 2025. Within a week, I downgrade to cheaper plan $32. After a day I saw another lower plan so I switch to it $29. Basically I was triple charged 3 times for phone service. Plan change fee or penalty is acceptable. However wha...

Trying to access my wife's account

Hello, I pay for my wife's cell phone. She's out of the country for two months. I kept her cell phone active while she was at the airport, and now I'd like to put her subscription on hold until she gets back. However, when I try to log into her accou...

Urgent: number cloned

I am getting calls from random people claiming that they missed my call...I don't know any of them.. what's happening? Worried if my number is cloned/hacked? I get my bank OTPs in this number...please suggest...I have raised ticket yesterday but no r...

I activated my number but the mobile data isn't working - voice and text are ok

Dear Community,I activated my new PM subscription and ported my number from Rogers a few hours ago.Got a confirmation email from PM with successful subscription.I can make and receive phone calls and text successfully.But, there is no mobile data wor...

Can I Change SIM Number While in the US if I Lose My Phone?

Hello,I’m on a Canada, US & Mexico plan and I'm planning ahead in case the phone with my eSIM is damaged, I lose my phone or it is stolen while in the US. I’ll be bringing a backup phone and a brand new, unused Public Mobile SIM card.If I Change SIM ...

Activation of eSIM not working

Hello,I just purchased an eSIM, I made the payment and now that I am trying to activate it, it's not letting me. Can you please activate it for me? And keep the same phone number that I had before +xxxxxxxxxxxxxxxxxx?Immy

Resolved! Logging In Issue

I can no longer log in and get past an 'activation' page.I already have an account and have for over 5 years.I just want to log into my account.Please help.@links to members

Unpleasant experience for transferring to Public mbile

I just had an very upset expererience to transfer my cell to public mobile. I had been with public mobile for quite long time before. I tried tranfer one of my cell to public mobile on march. Charged on March. I don’t know what reason it didn't get ...

Export phonenumber

I need PM to authorize number transfer to Telussold my phone, canot download anything due to appleid sending code to phonenumber.Phone transfer already requested with PIN, account number and IMEI.@CS_Agent

Samsung Update Crashed Network

Currently using a samsung s25, had it for 3 weeks working just fine. Today after the samsung update my network was not working. No phonecalls or data. Tried every trick in the book. Used the same Sim on an iphone and it worked fine. I'm suspecting i...

Stuck on Confirm Your Identity Loop - Code Never Comes Through

Just moved over from TelusPorted my number, completed every part of the activation process, and am now stuck on the Confirm Your Identity step. Have my old SIM in an old phone just in case - can't send or receive texts on that one. New SIM in my new ...

Resolved! Not getting Iphone text messages

hi,I just ported my cell # from my previous carrier to Public Mobile yesterday on April 3rd, 2025 at 11am.I am able to make calls and texts to and from other people whom use Samsung cellphones. I asked a co-worker who uses an Iphone to send a text ...

Resolved! Plan changes on renewal

Hello, I programmed a plan change at renewal, but when it renewed, they charge the old price, and kept the old plan. There is now no trace of the request. At the same time, I had made a change in the payment mode. This change worked. How should it be...

Calling and messenging not working

I transfered my line from another network yesterday. My calls and messaging are not working. Everytime I try to log into the APP, it sends a text message for a pin but I cannot get it. This issue has stopped my work. Please advise with a working solu...

number change

i came back to public and tried to transfer my number, but since it was out of service it wouldnt let me. i then tried changing my number but it hasnt worked. how long does it normally take to take affect?

New activation - unable to send SMS

Hello - I just activated my eSIM from Roger’s. I approved the transfer of my phone number from Roger’s. It’s been over 12 hours now and while I can use my phone number for incoming and outgoing calls, I can not send SMS. Also, the top left of my phon...

Can't make call

I can't make or receive calls. My account is normal.

Resolved! Accidentally deleted eSIM

Need a new eSIM for my existing number please.

Just got a new SIM & plan, but mobile data not working

I got a new public mobile SIM yesterday on my android (samsung) and already bought a plan with 20GB data. Texts and calls work, but mobile data does not. How can I diagnose the issue? ThanksAsh

what support?

This is absolutely unacceptable. I have been trying for a week now to discuss my problem with a "customer support staff member" via the submit a ticket/direct message a CS worker. I have had the most frustrating and infuriating experience this far. T...

Phone data suddenly no longer works, shows SOS and cannot make/receive calls or texts

Hi I need my phone fixed ASAP. Issue as per the title. I restarted the phone, reset networking settings, and ensured updates are done for the phone. I still do not have data, and I cannot send or receive text messages.

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