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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Changing subscription

I’d like to change my plan from $35/mth to $20/mth. Do I have to cancel my subscription and sign up again? If I do, can I keep my number?

Monthly fee increased with no plan change

We are loyal customers for couple of years. We had the yearly discount having stayed with Public Mobile and referred couple of friends over the years. Recently our monthly fee has increased even beyond the initial monthly fee, while we are on the sam...

Phone number somehow split between sims?

I just transferred my phone number from Fido to public. My iPhone shows my phone number as ‘no sim’ and I don’t know how to put it on the eSIM. I can still receive texts and calls, but the data doesn’t work. It’s very strange.

Resolved! e-Sim was deleted after IOS update

Hi everyone, I updated my phone to ios 17 and esim was deleted itself. I wonder if there is a way to fix this? Thanks

Resolved! Changing to a cheaper plan

If I change to a cheaper plan, will I lose my bonuses? I have a lot of extra data plus 500 minutes international calling. I would hate to lose those bonuses!Thanks for helping me.Savornin

No signal all day

Good day, I have had no cellphone signal all day. I am in Vancouver, BC. Has anyone experienced the same issue? If yes, do you know why and how to fix it? Thank you in advance!

Overcharged

Account charged twice the last few months, support needed

WiFi Calling

Hello,Does public mobile offer WiFi calling? Is it a carrier specific service or should I take the issue up with Samsung. I can't seem to activate it on my Samsung S10. Any help with this is greatly appreciated.

New subscriber

I can’t send or receive text or phone calls

Resolved! Stull receiving texts on public mobile device but number was ported to another provider

Still receiving some messages on old phone with public mobile sim though number was ported to another provider. I am receiving most messages on new phone with new service. Once my number was ported I could not access public mobile account to ensure s...

Estimate and physical sim duo accounts?

Can I have one account attached to my physical sim and a second account on an e sim on the same phone.

International data plan for Mexico

Is there an international data plan for Mexico that I can purchase?

Esim card on existing subscription to be used on second phone

1: how much is an Esim as 2nd card to be used with existing public mobile account?2- to be used on different Iphone

New activations only plan for existing customers

Hello, I recently found a new plan that I would like to switch over but it is mentioning "New activations only". I reached out to the customer service team to discuss switching over to the new plan, but I was informed that it is not feasible even tho...

Upgraded and lost all loyalty points

Spent over 4 years on 3G. Accumulated $4 loyalty and paid $29/month, tax included. Upgraded to 5G and now paying over $34 plus tax. That's over $38/month. Should be less than $34/month. I'd like to have my loyalty point back.

Resolved! I don't receive calls from my landline

I don't receive calls from my landline

Activation without the QR code

Is it possible to activate Public Mobile without the QR code. My 'phone is currently only talk/text.

Motorola galaxy A15 5g

I just wanted to change my phone. But not sure what phone device compatible with public mobile. I would like to my phone with Motorola galaxy A15 5g, is this phone compatible with public mobile network?

International calling to philippines

How international calling minutes rounding up. Like I talked just 5 minutes that time I have 45 minutes left but then when I checked the five minutes they deducted 10 minutes .

how do i get my account number

Plan choices to change subscription

I'm on an old plan with 3G of data at 3G speed.I'd like to change to a new plan with a bit more data. Public's site shows a plan with 6G at 4G speed, but when I try to change plans in my account, the smallest it shows me is 15G at 4G speed (for more ...