Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I've already transferred my phone number to another company, and I'd like to confirm whether the automatic payment for my account with Public Mobile has been cancelled?
Does anyone have an issue playing Honkai Star Rail on an eSim? It works on WiFi. It works when tethered to another Public Mobile phone. It works on WiFi. Other things that have been tried are: restarting the game, restarting the phone, reinstalling t...
Dear Public Mobile Support Staff. I can not activate the Call Barring option as its pqssword linked to SIM card by Public Mobile because I enteres the default Call Barring Password of Samsung A11 but it rejected to activate Call Barring so the proble...
I’m in Mexico and even though I removed my double authentication it’s asking for it but I am not receiving a text message with a confirmation code so I cannot sign into my account no matter what I do. How can I fix this
My subscription anniversary date was Jan 31, 2026 but I cancelled the account on Jan26,2026 due to porting out but have been still charged on Jan25, 2026 for the month of February 2026 for $39.55 Kindly initiate my refund asap. Thanks in advance
While in Mexico we are not able to call a Mexican phone number. We always get the response that the number does not take incoming calls. We are calling the restaurant number that they gave us to call to make reservations. Doesn’t seem to matter what ...
Can someone help me figure this out. Was trying to migrate from Android to IOS....Looks like the data transfer didn't work quite right. Decided to switch back to Android phone so I can redo the transfer. Wasn't able to download/buy new eSIM. Tried th...
Due to insufficient funds my subscription came to a halt today. I rectified the funding issue and have been trying for 1-2 hours to make a payment/change my plan to a cheaper plan with more data simultaneously. But I keep getting an error with my pay...
I tried to port my old provider number (Virgin), but am having issues.Public mobile sent me a message saying that they’re having trouble transferring my number. Looks like I entered an incorrect account number.They said that someone from their team w...
My phone has a physical sim card with no port to remove it from my iPhone 14. Is this an eSim? If so, how do I enter a new eSim during activation before I transfer my phone number? I activated a physical sim before I transferred my phone number. How ...
Is the site down? I am logged in, my account is in good standing, and yet I can not update my card info and can not complain about it. Chatbot is no help and my attempt to open a service ticket was also declined. Any way to get through?
I have been trying to change my SIM card but whenever I try to change it on the app it asks for 2FA and sends a message with the code to my number which is not currently receiving messages.
I am trying to make a manual payment to resume my service, my account lacked funds earlier today and I was cut off. I'm having no luck getting my card to go thru despite having sufficient funds now. It keeps saying error and try another card... this ...
The first payment was successfully deducted from my bank account; however, the SIM was not activated. As a result, I attempted the activation process a second time, and another payment was deducted. After the second payment, the SIM was successfully ...
My payment tried to come out and I did not have sufficient funds. Now, I am trying to log in to my PM account to find out the balance owing and make a payment but I cannot get the security code to come thru to my phone to allow me to login. Is there ...
I want to port out my phone number from my Public Mobile account to my Fonus Account.I am not in Canada now, I am located in Grenada and I cant receive sms from Public Mobile to my phone as well as use Public Mobile in any way, but my Public Mobile a...
My service has been suspended due to lack of payment, even though it had always been set for automatic payment. I can’t make the payment on my account. I only get the option to make a new plan. Have I lost my account permanently? I’m trying to fix th...
My phone number changed randomly on its own without any input from me. I now have a new number and no one can get hold of me. I need to get my old number back! Why was it randomly changed? I’ve had my old number for 20 years and now it’s been changed...
