That is incredibly frustrating. Using up your hard-earned points only to have the service not kick in—especially for something as essential as talk and text—is a major headache.
Because Public Mobile is a prepaid, self-service brand, there isn't a traditional call center to ring up. However, we can usually track down where the glitch happened.
First, let's verify if the transaction actually went through or if it's just "stuck."
Log into your Public Mobile My Account. Go to the Payments or History tab. Look for a line item showing the point redemption. If it shows as "Success" but the minutes aren't working, it’s a provisioning error on their end.
It sounds cliché, but Public Mobile’s system sometimes needs a "nudge" to recognize a new add-on. Turn your phone completely off for 30 seconds and back on. Toggle Airplane Mode, Turn it on for 10 seconds, then off to force a reconnection to the tower.
If it's not there and still need help, reach out to the Public Mobile support team to assist you.
If you are able to log into your account, use SIMon the chatbot.
If you're unable to log into My Account for any reason, ask the Public Mobile support team to help.
You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
The Customer Service support team will reply to your community inbox found here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
