Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! How to Contact CS to cancel plan for my mom

Can someone help me find a CS rep so I can close my mother's cell plan?Thanks

Resolved! Forbidden a1

Cant access my account, web or app.I get forbidden a1 message....and at each login i get a code even if i click this is a trusted device!

Resolved! Re: Cannot sign in my account

I still cannot login in. It shows forbidden A1. Please help me soon. I need to add more data or change plan for better data for cheaper price . I wanted to change to that $39 subscription plan get 30 GB instead of paying $45 for 20 GB

Resolved! Pausing Account vs Monthly Plan Changes

For the next couple of years I'll be rotating back and forth between US and Canada on a 28 day rotation (i.e. Canada for 28 days, US for 28 days, etc).I also have a work phone which I'll probably use, almost exclusively, while working in the US. Whe...

Resolved! lokoks like enterd an incorrect ESN/MEID

Resolved! number transfer failed and no support from public mobile to resolve it

Hi team , we tried to transfer a number from lucky mobile to public mobile but the transfer failed ... I am unable to reach any agent to help with this issue over chat nor i am unable to login to the account (Forbidden A1) . Can you please cancel the...

Resolved! Phone number not eligible for port

Was trying to port in my Telus number, it’s on a post paid plan and still active. But got this message every time I put the 604 number in. Appreciate your help!

Resolved! Reward plan

Hi team,I have use PM for around ten years with the old reward plan. And I don't want to change to new points reward plan at all.Could I change the monthly mobile plan without change reward plan？ Thanks,

Samsung Galaxy A5 (2017) not receiving calls or texts

Hello,I've been a customer for over 5 years and I've finally encountered a problem that needs solving.I have a Samsung Galaxy A5 (2017) and its not receiving calls or texts. I'm able to call and text others though. Data works.I've tried restarting my...

Resolved! Changing phone number

Hi ,i am a new subscriber ,and i do i keep my existing phone number ?

Data STILL not working, have troubelshooted, even paid for more data. Still no resolve.

Hello, I"d really appreciate some help getting the data to work on my phone. I Have been with public mobile a while and never had issues pop up until now. Currently on the basic plan with 250mb, however the data was never working. 3G or 5G would pop...

Add on 100 minutes long distance problem

Hi I have a problem regarding an ADD on which I have just paid right now. This ADD on is 100 minutes Philippines long distance. I'm here right now in the Philippines and I'm trying to call my friend in Ontario Canada but I can't contact him . Theres ...

Account issue

Hi,Im just wonder wyy my plan not work in US. Last time I switch my plan to US-Canada for every 3 months. Now I'm in US and it doesnt work. Thanks

Getting past eversafe OTP sign in

Hi!I lost my phone in the ocean the other day, recovered it but its wrecked. I have bought a new phone, and a new simcard, but I cannot access my public mobile account because the OTP keeps attempting to send the sign in code to my phone number. Ther...

New s24 esim activation

Hi. I have a s22, and it is eSIM. I have my new s24, and i want to switch to it. But, during the process, the new s24 asks for either a SIM card or a QR code for new esim. I try to purchase new eSIM from public, but it tells me to download the app, w...

GOING TO THE USA...NEED TALK, TEXT AND DATA

Hi,I'm heading to the USA, and need Talk, Text and Data. I have done this in the past but have had problems after 15 days while trying to renew for another 15 days. Have things improved?Should I get the ADD-ON the night before we leave Canada for the...

going to Mexico, How do I recieve calls and texts?

I know PM doesn't have roaming in Mexico.I am ok with buying a local sim. How do set things up so I can still recieve calls and texts to my PM number?Is it even possible?

APN locked, greyed out

I cannot edit the APN on my Asus Zenfone 3 (Android) because the menu is locked (by Public Mobile?) so I cannot make the changes your recent email require.Please advise.

Data not working

My data is not working although I haven’t used up even half yet. What is going on??

SIM CARD

HELLO! I ORDERED A NEW SIM CARD ON THE 24TH.. I NEVER GOT A RECEIPT IN MY EMAIL ABOUT IT THO? BUT WHEN I LOG ON TO PUBLIC MOBILE IT SAYS " YOUR SIM CARD IS ON ITS WAY" ALSO.. I NEVER PUT IN A ADDRESS SO I AM WONDERING WHERE IT WILL BE DELIVERED TOO? ...

Need help opening ticket/porting in from Koodo

Good evening, I've been trying to open a ticket to start the process to port in my number from Koodo Prepaid, but the site the bot directs me to keeps giving a 404 error, meaning I can't open a ticket. The next thing it mentioned was trying to tag CS...

I My number cannot receive calls or text

I My number can make calls but it cannot receive them, neither calls nor texts. I already tried to put my sim card in another device and the problem was the same

Payments

Please someone helpI must change payment info for 2 accounts for which we no longer have email addresses it would be so helpful to speak with someone

Resolved! cancel

I have been trying to cancel my account for over a month. The chatbot says to go to unsubscribe but there is no unsubcribe as it says I am not subscribed and I have not credit card registered. By I keep getting charged each month. This is such a sc...

Since when does PM throttle YouTube?

Why is PM throttling YouTube now? I'm getting 7.5 Mbps from youtube when I have a 5G plan. On VPN I get over 100. What the heck is going on? You need to stop this as it's not right. I'm paying for my data and I'm not allowed to use it however I want?...

Community

Forum Posts