Community

Phone not working

My friend changed his plan today and now he has NO service at all. Please advise.

trouble logging in

I don't receive the pass code to my txt / phone to log in not sure where it is going?

Cell phone number is not working

Hi, Please help in fixing the problem. Thanks.

Sim card

No sim card detected even though i have one in phone.This keeps happening off and on.  Will sit for an hr and come on then work for 10 minutes and shut offsayin no card. I have tried putting card in to other phones and it says same.  no card detected...

Phone number didn't port bell did not receive the porting notification

Online portal not loading...

Roaming in the US at the moment, package expired, went to renew it yesterday, was pretty certain I had done the 3GB talk text package but this morning, no talk or text possible. So I went to log in to see if this was my muck up or theirs - perhaps I ...

5g

Hello i have a 5g plan and in 5g area but lte and above only has 2 bars whereas if i switch to 3g i can full bars. Lte and 5g unusable. Tried new sim (esim) and all the other stuff on the support boards. Use an iphone 12

how to reactivate account due to non-payment

Phone was cut off due to a credit card error, calling *611, says cannot use, to due it being a non existing number, even though it prompts me to use it to update the missed payment..So phone cannot call *611. 

Esim not working

Transfered from koodoo a few weeks ago but text wasn’t working tried to fix it but now number is inactive. Need help 

New number setup

 I am setting up a new account and would like an old number from outside Public.I do not have current access to the old number. But the number comes up as not in service. is PM able to assist with number?

I can call others but they can’t call me back

Someone attempted to call me today it says number out of service but when I called them it worked fine. How can I fix this?

Need help to transfer my phone after activation

I tried to transfer my phone number during activation, but it failed. Now I need to transfer after activation and still failing. 

App Login

How do y'all login and activate the e-sim once you've chosen your plan? It told me that I need to login on the app to activate it, but my app login isn't working, look for someone that can help, would be greatly appreciated, thx

video calling

video calling icon grayed out. cannot make video calls

subscription and paymant

My subscription recently ended. My credit card had a good expiration date, and I paid well by automatic transfer every month, but I don't understand why this happened. I tried to pay my bills manually on the homepage, but I keep getting errors. I als...

Re: Phone call ended immediately

I have the same issue and so does my wife??

Why Cant I change my plan to a lower plan?

Why cant I change my current plan which is at 30 to the 19 dollar plan??? It doesn't even show me in my account??? All it shows is the other plans starting at 30???

I have 2 accounts, problem logging into second

I have had a public account for quite a while. Got my wife's phone ported over to public in March. I'm using the same credit card for both. Con only log in to the original account, (both app and online). I changed to new credit card on this app but w...

Cannot login with OTP

 Hello, can my account with a phone number ending in xxxxxxxxx be reset? I'm unable to login when it prompts for a one time passcode to this phone number I don't have access to. 

New Subscriber Issue w eSIM

I got a new plan and number along w an eSIM for my new Pixel 9. The eSIM looks like it downloaded and set up correctly but I can't receive or make any calls/sms msgs. I also can't log into my account because it tries to send a code to my new number v...

Payment failed

Cannot process payment, my subscription is paused. Have tried numerous different cards, all of which say "Sorry, we're not able to process your payment at this time. Please try again later."Out of cell service right now this is infuriating. 

Log in

I can’t use my data and can’t log in to my account.

E-Sim Transfer under 15 days.

If I buy an E-Sim for $5 on the app. How do I assure I can get a reimbursement for the $5? I bought a new phone under 3 days after getting a new e-sim for my current phone. 

Trying to transfer number from pc mobile having trouble

I’m trying to transfer my number from Pc mobile but now I can only call out. I can’t receive text or receive calls. Can I please get some help

Where to find top-up vouchers in Halifax, NS?

I’m currently visiting Halifax from Ontario and I need to top up my phone. I usually top up my phone with my credit card but I’d like to top up early with a voucher. I was wondering if anybody knows the best place to purchase a Public Mobile top-up v...

Transfer phone number and unable to receive calls and SMS

I've transferred phone number from Chatr to Public Mobile. Have not received the prompts in the Public Mobile app to complete the transfer. My phone not receiving calls or SMS.