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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Add referral code after signing up

I missed the section where I was supposed to enter the referral code during sign up. Is there a way to manually add the referral code from the friend that referred me after signing up?

not receiving code to initiate my new plan despite waiting fro past hour

No code , unable to start my new plan

Port In from Fizz

Tried to port in my existing number from Fizz but it is saying Account Number is wrong. Did put in the padding zero in front of the 8 digits to make it 12. Need advice on how to fix it.

No QR Activation Email - eSIM Failed - Port Successful = No Phone (please help)

Hey Folks - I'm in desperate need of support. I swapped from Rogers yesterday on an eSIM compatible phone (S21 Ultra) and ported my number. I did not receive an activation email, despite payment confirmation (receipt) and can no longer login to the a...

Number transfer ( Port- in) error with IMEI

I attempted to transfer my Lucky Mobile number during Public Mobile eSIM activation. Since I could not find my Lucky Mobile account number at the time, I entered my phone’s IMEI instead. The eSIM activated successfully and outgoing calls work, but I ...

Resolved! Can’t receive calls

Transferred from Fizz to Public Mobile, the data usage is doing fine but I can’t receive calls nor messages. Is there a number to contact the team to solve this?

eSim not activated and did't receive activation email

Hi, i have purchased and activated my service of in Jan 26. Replyed YES on transfering my number from my old service provider to public mobile and began the process of installing eSim with app.The process of activating eSim got stuck on step 6: eSim ...

PUK needed for locked sim

I'm a new customer and trying to get my phone to work. When I restart my iphone it shows a System message "SIM locked" which takes me to an "Enter PUK" screen.I'm unable to login to my account because of MFA.Any help is greatly appreciated.Thanks.

Resolved! Port error with IMEI

Hi again,So I thought my phone was transferred yesterday but discovered last night that I wasn’t able to get messages or phone calls and my old provider was still active. So I called my provider this morning and it turns out they had my old phone on ...

Porting error, I am stuck

Hi,I bought physical SIM yesterday, and chose the package and paid online. Then followed the steps to download the APP for activation, but in the end it said there is an error when I tried to transfer my number over. I am pretty sure I entered right ...

Can make outgoing calls but not incoming

I got 2 public mobile plans yesterday for 2 phones, both of them I opted to transfer the phone # from the old service provider. I got the SMS to initiate the transfer, but now I can only make outgoing calls, I don't receive incoming calls on either o...

I was charged twice when I signed up for a new account

Couldn’t get the flash sale offer yesterday as website was crashing

Couldn’t get the flash sale offer yesterday as website was crashing, can I still get the offer?

Can receive incoming calls, but cannot make outgoing calls

Just as the title says. Everything else works fine; data, texting, etc. It's not a "sometimes" issue, not a "some numbers" issue, and it started Jan 17, 2026. I've restarted the phone, removed and re-inserted the SIM, done a network reset, and nothin...

Transfer number from Phonebox

I'm trying to port my son's number from Phonebox, but Phonebox isn't listed among current service providers.Which one should I choose?

Problem with porting number

Porting number didn't succeed yesterday with only a message saying there was an error. How can I reach the port number team?

Unclear if number completely ported over

Hey there, I posted my number over from Freedom. It seems I’m connected to the Public network and I’ve managed to send myself a text and receive it whilst not connected to WiFi. However I believe I should have received a text to confirm my number por...

Number not ported. Both old and new sims are active

I transferred my account from Fido. My number has not ported. My Fido account is still showing active.My data, calls and text are working on both the sims. The Fido physical sim and the PM esim.Please advise how to move away fully from Fido.

Is there a customer care number that I can contact?

I activated esim for public mobile on Jan 24th. But my number transfer did not work. I am not receiving any calls. Raised a ticket for same but no response. Is there a customer care number that I can contact or can I visit an authorised store to get ...

eSIM could not be activated

I’m having issues activating my eSIM. The activation process was completed successfully through the app, but my iPhone shows a message saying that the eSIM cannot be activated. The same error appears when I try to activate it using the QR code.I init...

Activation issue

I tried it a couple times to transfer my number from Fido to public mobile but never worked. Is there a agent that can help me "Something didn't go right while activating your subscription. Click below to contact a customer support agent."

ESIM wont install

I have been trying to install my ESIM, the installation has failed. I have retried installing it the 3 times allowed and it still hasn't worked. i have gone through the list and nothing else has worked. now i am stuck in SOS.

Can't activate services

HelloI tried for several hours to transfer my number from rogers to Public without success. I have 2 lines I wanted to bring over but it wont work. The system says I need to speak to an agent to complete.If someone can't assist I would appreciate it

Fido to Public

Hey guys, I switched from Fido to Public Mobile and everything seems to be working except SMS. I didn’t receive a number transfer confirmation text, and I’m not receiving any text messages at all.Has anyone experienced this before or know how to reso...

Unable to install eSIM - please help

Hi public mobile,I understand you may experience a high volume of enquiries but it will be really appreciated if you can help with mine since I have upcoming doctor appointment and job interviews on phone:(I successfully activated the subscription wi...

App login

I just signed up with public mobile, I cannot seem to log into my app on my phone that I want to use. It keeps asking me for my six digit code in my email. I punch it in, but then it kicks me back to the beginning of login again. I have cleared my ca...

Resolved! Referral Credit

I recently referred someone; however, I forgot to give them my code. Is there anyway I can claim my credit?thanks in advance…

Data is not working

Line is active and I can make calls but It’s just my data that doesn’t work. I’ve tried restarting the phone, taking old SIM card out, airplane mode etc. is there a fix?

Not able to call all Toll Free Numbers from my phone

I recently not able to call all Toll Free numbers: Netflix, Westjest and Mastercard Prepaid Centre. I reset the phone and it isn’t working. Please help! Thanks,

Resolved! Incoming Calls/SMS not working

30+ hiurs since I transferred my number and no incoming calls/SMS yet. Chatbot is not letting me initiate a ticket. Pls help

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