Community

Lost device

I lost my phone and was able to suspend my service but I can't change my Sim card because it wants to send a code to the phone which I dont have. 

Payment wont process

Trying to make payment with new credit card and payment wont process

How do I get the current $25 promo deal as an existing customer?

Old Public Mobile SIM card doesn't work

Hello,I have an Public Mobile physical SIM card that gives me a "Please enter a valid SIM number." error when I try to activate it. I previously used this SIM card with public mobile in the past but have since swapped providers a few times and come b...

Cancellation of Public Mobile Cell phone service

Hi, I would like to cancel my Public Mobile Service effective April 1 2026 (which is when the new period starts)Please advise what I need to do to cancel the service.Thank You

Promo does not work

I try to activate a new line with %50 discount, 24 months($50 plan, Can, US, Mex, 80GB). The system gives me $5 discount only. So, I need to pay $45 plus taxes. I stopped activation.

Re: New to Public Mobile? Start here.

Hi. If I was with public mobile before and am with a different carrier, do I count as a "new activation" to be eligible for the flash sale? I don't want to sign up and find out I'm not able to get it. TIA

I think my account has been hacking I need help

I think somebody has changed the phone number on my account to be able to log in I was able to get the code via email and I logged in but when I log in I can't see any of my information it kind of treats me like a brand new account I need a support n...

SOS no sim card

I have an ESIM, and today my phone has been really buggy,  it has been going offline and turning my cell number to offline today. (Originally thought it was my toddlers getting on my phone). Then all of a sudden my phone went to no SIM card available...

Refund request - Porting Failure

Hello, I would like to request a refund for my prepaid plan. I activated the service and requested a number port, but the porting process failed.As a result, I was unable to use the service at all for 2 days. Because of this issue, I had to switch to...

Submit a support ticket

despite several tries I am unable to send a support ticket after answering all the questions the “ submit ticket” is not working and my request not going through. I don’t know what to do now

Is there a company with a worse customer service?

Why should I spend a lot of time to speak with stupid chat bot, register on some community, and wait answer in case of any problem?My data is not working

Flash Sale Rules

Hello,My family is interested in flash sale plan and had following questions:Can they pay with pre paid credit cardCan they set up online banking paymentWhat are their payment options to subscribe to flash sale as they DO NOT WANT TO USE CREDIT CARD ...

Can I subscribe to a new phone plan but wait before activating?

Hi there,I just subscribed to the $25/80GB plan but want to wait before activating as my current phone plan renews on the 17th of each month. How long can I wait before activating? Also I used a referral code during sign up, will the first month paym...

Is there a reason for the delay in porting my PH#?

Phone number ###-###-####Account number *******

Data disappeared said I used it when I didn’t

I kept getting text messages to day saying that I i had used a percentage of my data - fist 25%, then a few hours later 75%, etc… and now it says i have used it alll —- all 75 GB!!!! I was working and did not use any of it and had the phone right bes...

Phone dropping all calls

Hello . I took out the Mexican Sim card and put back in the PM Sim card . Texting works but ingoing and outgoing calls all fail . My account is paid and working . 

Add on us minutes

if I purchase an add on, is it none and done or do I keep getting billed every month?

E sim Refund

I purchased a new phone but decided to return it. I had to buy a second eSIM to move my service back to my old phone within a day. Could you please refund the extra $5 eSIM fee or apply it as a credit to my account?

Service log out

I just paid my account balance.  Why my service is still in log out ? 

How to get PUK code

Need a puk code to unlock my phone 

Inbound calls going to voicemail

I am a new customer. I just set up my phone with a new esim. I am able to make outbound calls although all inbound calls are going to voicemail. I have tried every fix. I attempted to enter a ticket but it says i need to finish setting up my profile ...