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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

unsubscripted prior the bill circle but still got renewed and charged cc

Hi There: Managed to unsubscript one day before the new bill circle starts, and confirmed it was successful from app showing as below:Subscription Renewal (Unsubscribed)Subscription ending on Dec 19, 2024 But when I double checked status today, the...

SMS issue, Jakob D

Hello, I switched to public mobile a few days ago from Sasktel. After switching my SMS messaging has been stuck in verifying and I cannot text or call.

I am unable to call or receive call

Yesterday, I lost service. I am unable to call ou receive call. The phone tells that I am connected to Public Mobile service. If I try to call, the phone try a connection saying "logging in..." but nothing changes until it stops calling.Please help...

Poor signal

Hey. I recently ported from Fido to Public Mobile. I always had decent signal strength from Fido on their LTE network, but on PM, I get one bar of signal and speeds are really low. My calls get dropped all the time. When I run a speed test (Ookla), I...

Newbee to the forum. WebCam / cellular questions

Might anyone on this forum be able to chat with me about the current best account and best SIM card to acquire for a weather station that a group of us volunteers are looking to set up in the subalpine, within our BC Gov. Partnership Agreement XC-tra...

$23 plan switch

I’d like to switch to $23.00 plan after trying my first month with public, but I can only see this on the website, not in my app under change subscription

Resolved! no internet access

Long time no problems member, some SMS/MSM and RCS messages with attachments will not send and some i cannot not receive. Incoming are labelled as downloads, processing for hours and repeatedly reprocessing after being deleted. Others-here's your pic...

Resolved! Data regularly not working in southeast Vancouver

Been having a weird issue the last week or so.My voice service continues to work just fine (as far as I can tell, haven't dropped calls, can still make outbound calls when experiencing this issue). However, for hours at a time over the last few days...

Resolved! New Plan $35 with Internation Call

When I selected this plan for coming renewal, the 500 mins international call was not there

Can't send or receive pics in texts

I have switched phones recently and am unable to send and receive pictures in the form of texts. Messenger works fine. The problem is with texts. I have checked apn settings and no luck. I have also tried removing my sim and reinstalling it.

Network Outage - Dec 18, 2024 - Nelson, BC

Is the network (Public Mobile) having issues in and around Nelson, BC today - December 18, 2024?

Resolved! Payments

my plan renewed yesterday but it didnt renew to to the right subscription so i put the right one in and was charged 25$ 2 times how do i get a refund back no moderator and reached out to me yet

Cannot make outgoing calls

New subscriber here. I can receive calls but CANNOT make outgoing calls. I believe my number was transferred

Resolved! Can I transfer from SIM card to E-sim?

Hi I am a new customer and paid for my new service and Sim card 2 days ago. I just saw that my phone can use a E-sim. Is it possible to get the E-sim still since it was free?And of course I paid for my new service and with the Canada Post strike+The ...

Resolved! Does the US Roaming - 3 GB Data (15-day) include text and/or calling?

I am unable to discern whether the US Roaming plans include the ability to text/MMS or call in the US based on the plan's description. Please advise

Resolved! Call Features on the new $35 plan

Hello, Just wondering if the standard call Features are there on the new $35 can-us-mex plan? As I do not see it written in the plan description.By Call Features I mean call display, voicemail, call forwarding, call waiting and conference call.I see ...

Resolved! International calling

When is PM going to extend the countries for calling. Very annoying if you can't call and I have so many international minutes available but my country is not on the list

Resolved! Receiving calls from Bulgaria

I have an international plan however Bulgaria is not part of that plan nor is a plan available to purchase. I need to know what will happen if a customer calls me from Bulgaria? Will their call go straight to voicemail and will they be able to leave ...

Resolved! Application Login Error

I am unable to log into my Public Mobile account as I keep receiving a "wrong phone number" error. Additionally, I am not receiving any emails from Public Mobile regarding iMessage. Could you please assist me with resolving these issues?Thank you.

Resolved! e-sim roaming in USA

with an e-sim, does that mean phone calls, texts and sending photos are all free of any cost?

Boxing Day Sales 2024

I am seeing on facebook some deals for PM, but when I log in to my account, they don't show up. Can someone tell me how I can see the boxing day 2024 deals, specifically the $29 US and Can 10g data and calling?

Resolved! problem transfering the number from Virgin Plus to Public mobile

I am having issue right now transferring my number from Virgin Plus to Public Mobile. somehow Telus send me a message ask me to resubmit the request. but I don't know how. right now I have 2 sim that have the same number. my Virgin mobile stil...

My cell phone can't receive a text message when I am out of Canada.

My cell phone can't receive a text message when I am out of Canada.According my plan, my cell phone can receive a message when I am out of Canada.I want to know the reason.Thanks

Can I get a refund of my subscription after unsucessfully active my account in public mobile?

I cannot active my account in Public mobile. Can I get the refund of my subscription?

Resolved! Change of address?

New account. Apparently I can't change my address to ship my SIM card to another address?

Invalid SIM

Hi Alan, can you help with invalid sim card, I have a voucher I want to use.

Icon

What is the icon on the top right that is rectangular in shape and has 8 dots in it.

Callers receive 1B1 notifications

Plan change

I recently changed my plan to the 50 Gb us,can, Mexico on my last billing date but the plan did not change. I changed plan again to take effect on next billing date. Is this normal that it didn't update as its still showing old plan, or does it take ...

Resolved! Request to Restore Long-Distance Minutes to My Package

Dear Public Mobile Support Team,I recently moved to Public Mobile as a first-time new user due to its attractive offers and services. I am currently subscribed to the $23+tax package with eSim. At the time of purchase, this package included "100 mont...