Sim Card

[Susuay9]

Where can I find the shipping info and delivery? How can I cancel the order beacsue I am not able to log into page?

[Susuay9]

Thank you for the suggestion, but this situation is still unacceptable. I paid for a SIM card over a month ago and received nothing — no delivery, no tracking updates, and no proper resolution until now.

I should not have to spend more money, waste more time, or go out of my way to purchase another SIM card because the original order was never delivered. Whether the package was lost in the mail or not, customers should not be left without support after paying for a product.

At this point, I expect Public Mobile to properly resolve this issue by either fully refunding the original purchase or ensuring I receive a replacement immediately at no additional cost. Trust in a service comes from how problems like this are handled.

[Chalupa_Batman]

Hello @Susuay9 

We are all customers here like you. Being that it's been a month is unacceptable. But things do get lost in the mail.

If you wish to continue with Public Mobile, there is no need to reach out to customer service. Just go pick up a card locally or from Amazon. You can use ANY SIM card to sign up. Then when you get the other card, you can use it as a spare or give to a friend.

To get a new SIM card the fastest routes are these.

https://www.publicmobile.ca/en/bc/pick-up-SIM - Find a local store in your area.

Amazon - Here you can get it cheaper and maybe a few days wait $4.99

Or find a Mobile Klinik near you. https://mobileklinik.ca/stores/ 

[hTideGnow]

hi @Susuay9 

messaging PM Support is the ONLY solution 

[Susuay9]

Is this the ONLY solution 

[Susuay9]

I understand your policy, but this situation is still unacceptable. It has been over a month since I paid for the SIM card on April 6, and I still have not received it.

I have already provided the correct shipping address, so the issue is clearly with the delivery process. Please provide me with:

* A tracking number

* The exact shipping status

* An estimated delivery date

If the SIM card cannot be delivered, then a refund should be considered despite your policy, because customers should not pay for products they never receive.

Please resolve this issue immediately.

[hTideGnow]

hi @Susuay9 

sim card orders are not refundable and cannot be cancelled

if you are concern with the shipping address, as PM agent by messaging them:
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage