Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I ordered my SIM card to move to PM but i am still waiting since january 18th. What kind of service is this?Online it show it only takes 12 days maximum. Whats going on? I wanted to move from the previous provider but now you force me to stay with th...
Hi, I was able to send/receive mms message just last weekend..then, for no reason I can't do either. text is fine. I tried:1. another messaging app - same issue, failed to send/receive2. changed APN settings (both sets, same issue, failed to send/r...
I just purchased 300 minutes international long distance I am making call but it's not allowing. What matters?
Is the current 4G $24 plan promotion with 4GB's a straight monthly plan and not a subscription? That is what I am looking for, for my daughter.
New Public Mobile customer. I am unable to receive text messages from some of my contacts. I can receive text from my daughter (Iphone user) but not able to receive text from a couple of friends(they both use Apple Iphone). Why then do some texts com...
Ive just made a payment for an account but I need its not letting me activate the Sim. I would like to get a refund on this payment as I will be trying another company
When someone calls my phone or my husbands, they get a response that this number is no longer in service. This started yesterday. Our accounts are up to date.
I see a promotional 4GB package for $24. This is the amount of data I am looking for and have been a member of Public Mobile for quite some time. How can I get this package without unsubscribing and re-subscribing? I am not interested in any of the p...
You can only see past 90 days how do I get one to include payments from 2021?
After completing the signup and installing the sim and completing the transfer request and waiting almost 24 hrs, the phone is still not connected to Public Mobile - now its emergency calls only.
Just arrived in UShave the add on and phone wont connect to data roaming cant make calls or anything
Hi everyone,My phone number was succesfully ported in when I opened my account on 02/01/2024 for the $24 per month, 4GB plan. Everything is working well and no issues with signal. Only problem is I noticed that when I call myself using my home phone ...
My Plan shows as being active but when I try to use my phone it's not working and it says there is no plan associated with my email. Anyone else having this problem?
since pm doesn't offer wifi calling option, is there an app that works with my existing phone number to make phone calls over wifi since signal in my house is low to non existent.
New $34.95 4G 30G 90 day subscription promotion questions.Am I still charged monthly? Almost sounds like they will bill me every 90 days for the 3 months?Also is it 30G per month for a total of 90G for 90 days? Difference is they alot the full 90G at...
I'm unable to update my credit card info on the website. 'Try again later...'I'm worried my service will be interrupted. I tried opening a ticket, but the website gives me an error doing that as well. 'Try again later...'Is there a way to have a rep ...
Just wondering if anyone in Vancouver BC had the same experience. I always unable to use my phone when I am in T&T in Vancouver or Metrotown. It will work if I am closer to the cashier area. I was told that also happened to other service providers...
Hi. I've done all the troubleshooting I can, following an article about 7 steps. Turned on things, navigated APN, SIM, etc. Still can't send photos via text, but I can send regular text just fine. I hit the "resend" option but still no go. What is ha...
I ordered a plan yesterday, but I am unsatisfied with the app and customer support. Can I cancel the order before it is activated? If so, will I receive a refund?
I have a new phone on the way. This new phone doesn’t support esim. So I ordered a physical sim. Just wondering for when phone arrives in the mail, how do I transfer from esim to physical sim? I know it’s slightly different process then going from a ...
I have two phones with the same number two SIMS one registered how can I register the second SIM so that I may use both phones?
My phone is hanging up during calls. Just started doing this a few weeks ago, never had an issue before. I am wondering if anyone else has had an issue with this problem
I need help, my sim card is Public Mobile, payment lapsed due to website not working, I want to get service again and use my existing sim, how do I do that, ordering a new som is impossible because I'm going up be traveling
Anybody know what "public Mobile error 4: http failure" is, unable to send or receive pictures in Google messages?I have tried other message programs same problem.Phone is a OnePlus Nord n20thanks Ward
Hi there!I live in ON, want to sign up for a plan with Public Mobile, but both the site and the app think I am located in QC. When I go to enter my credit card payment info, it says that the plan I want is not available in my area code (the URL is se...
I recently purchased a 3 gig add on data plan while travelling using points. My account shows the plan but it did not work when I needed it. I’m back home now and no longer need it so I would like my points back since the plan did not work and has no...
I have a Samsung Galaxy S7. Yesterday, half way through the day, I suddenly could send or receive MMS text and pictures. I did nothing different with my phone to cause this issue.I checked the APN and it's as it should be, my data is on, and I've p...
I logged into my Public Mobile account, went to Profile, and reported my phone as stolen. Will Public Mobile automatically blacklist this phone? Or do I need to do anything else to get it blacklisted?
My mother in law has a Canada us plan (just got it) she isn’t able to receive msgs. And received this notice. What setting does she need to enable so that she is properly connected?
Is there a participating TELUS Koodo store in Halifax, Nova Scotia? My phone is too old to use an eSIM.
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