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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Switched from Bell to Public Mobile

Hi Team, I just switched from Bell to Public Mobile using an eSim, which was actived in the Public Mobile app on my phone. I received the text from Bell to confirm YES to transfer my number over. Do you know if I will receive another text from Bell c...

I am not able to cancel upcoming subscription

Trying to activate

I bought a PM plan and ordered a SIM card at the same time. Then I bought a phone that only uses an sim. Now I want to change that activation process but I am stuck in an endless loop.If I go to My Account it just continues to try to get me to activa...

Porting Number

I am changing providers. However, I am not receiving the text to port my number from Public. I even had the new provider try. Any help would be appreciated. Thanks.

Unsubscribe the plan

I unsubscribed my plan as it was reactivate on april 1/2 i unsubscribed but they charged me why i can’t get my money back. I want my that payment back as i cancelled the service since last night

Canada plan

Hi, I went to a Canada/US/Mexico plan while travelling to the US for a few months. Im back in Canada now so Id like to switch to a Canada only plan, it used to be $15 monthly. My husbands is $19 monthly but only seems to be offering me $25 monthly un...

Porting number from koodo

Could you please send another request to Koodo to request to port of my number? 403 xxx xxxx I missed the time limit to agree to this

Reactivate

Out of country. Can not install App. How to activate old account?

Data issues

Same thing happened to me today, calls work but data just disappears for no reason. Couldn’t even open site, so yeah definitely feels like a network issue.

Need to uodate Mastercard expiry date

Unable to access my account- can’t remember email or password. I think my payment didn’t go through because my Mastercard expired. Need to update Mastercard but cannot access account. Phone number is 250-258-5083

charge unnormal

why I got charge PUBLIC MOBILE SELF $32.77 on Apr 1 and also charge PUBLIC MOBILE SELF-SER $22.60 on Mar 27 ? Just found this and it also happen on Feb and Jan, 2 times charge in a month, I did not know if this already happen since when, due to my tr...

phone data use does not match Public Mobile's records

Each month I get a text from Public Mobile saying I've used 75% of my data, then 100%. This happens 2 weeks into the new billing cycle. According to the usage stats on my phone I have not used anywhere near this much data in that period. How can I fi...

I cannot call

I cannot call and send text message to android phone

How can I use a U.S. credit card to bypass the Canadian Postal Code validation?

Hi,I need to update my payment method from a Canadian credit card to a U.S. credit card.However, I’m encountering an issue with the Postal Code code validation. I’ve tried adding a “0” and an “x” to the end of the 5-digit U.S. ZIP code, but both atte...

Resolved! Are all 20-23.00 plans going up?

There is a thread on redflagdeals that they received a text and their plan price is all going up from the 20-23 price range. I never got a text mine is going up so I'm not sure if it is. I feel if it is I should grab the 10gb for 25 offer but I'd rat...

Incorrect ESN/MEID

Hello, I am having the same issue as discussed here. I already sent a message to CS_agent but no reply after a couple hours. Could you please share the number for live support for porting issues?

Re: Having issue with the voicemail notification

I'm having the same issue. Has yours been resolved yet?

Resolved! Traveling to Japan so does PM support eSIM from Saily or JetPac?

Bit confused reading up on the eSIM travel stuff. My iphone says PM carrier “support other ways of activating eSIM on iPhone, like scanning a QR code or using a carrier app”. PM says it supports up to 2 eSIMs. So….how do I get an eSIM for traveling...

My plan turns out to be on hold

Do I need to resubscribe the current plan? Then I found the promo 50%off is gone…. PM took my money last month, how come this month didn’t work?

Resolved! Cannot Send or Recieve calls

I am using an a03s, I have tried airplane mode, resetting phone, resetting network settings, clearing phone cache, removing and replacing Sim card, I am in Brandon Manitoba, my plan is active and has unlimited minutes - texts, mobile data work fine. ...

Porting a number from Rogers

I have signed up for PM but when I get the message to verify I want to port my number from Roger’s it doesn’t allow me to respond via the text. So now I have no working phone or text when I’m not connected to my home wifi. I have tried to install the...

Cannot transfer my number from Public to Telus

Hello,My phone is currently inactive with public but I can still receive text messages. I went to Telus to transfer it but I am not able to receive the text message of confirmation. I don't want to pay 1 month just to confirm the text message so is t...

Resolved! Cannot call on my cell phone

My account is current. I have not been able to call out from my cell phone all day.

New customer number of transfer

Help, Trying to Transfer number from old carrier to public mobile and no text after 5 hours.

Resolved! Service with Apple iMessage in Asia/Europe

I’m planning to use Public Mobile (PM) while travelling in Asia/Europe and understand that they don’t offer roaming. Has anyone been able to keep iMessage (blue bubbles) working with their Canadian phone number while keep dual eSIM (PM + internationa...

I NEED HELP FROM A HUMAN - 24 hours after giving my money to this company I still have no phone

What is exactly is going on to make it so impossible for me to set up my phone and get real help? I’ve been trying to get my phone going for 24 hours now. I have told my stories more times than I care to remember but here we go again hopefully for th...

Port-out completed after billing—possible to transfer credit to another account?

Hello,I’m reaching out regarding a recent charge on my account that occurred just before my number was successfully ported out.I attempted to port my number yesterday, but the transfer was only completed today. In the meantime, my account was automat...

Re: Unauthorized credit card charges for Mobile Protection Plan

Me too facing the same situation. I dont even know what public mobile is and it's been charge my bank account since December 2025. I would like to get refund of my money. there is no customer service here and the link the chatbot sent to submit ticke...

Human

How do I talk to a person!?!? This is the worst csrrier and it’s onlybeen 8 hours

Ticket #589217-263

still awaiting a response from my last message sent almost 2hrs ago, Is this normal? i have picked up a sim as requested and am ready to proceed.

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