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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1314 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3251 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 31871 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 43736 Views
  • 182 replies
  • 30 Bravos

Phone calls in USA does not connect

Hi,  This is the second time I have travelled to the US and purchased the talk,text,data add-on.  Both times the phone will not connect  for calls.  At this point I'm looking for a refund for this trip as it was a complete waste of money.Roaming was ...

LMF01 by Great Neighbour / Super Voisin
  • 633 Views
  • 9 replies
  • 0 Bravos

Resolved! If I transfer service for one device from a family plan...

Hi all. I am trying to transfer my phone number off my family plan and to Public Mobile. During the self-serve process, one of the final steps indicates that "I authorize the transfer of my phone number to Public Mobile and the cancellation of my acc...

Resolved! New Esim

Hello, I just purchased a new iPhone 13 and need to transfer my eSIM over from my old phone. Where can I get the QR code for my eSIM? Is this something I can do or do I need a new eSIM? Thanks

Beatty by Good Citizen / Bon Citoyen
  • 496 Views
  • 5 replies
  • 0 Bravos

Payments

  When you sign up with your credit card for a plan, is it automatic or do you have to go and make a payment monthly. If you have to make payments, when is it best to pay a week before to ensure no loss of service.

noah12 by Good Citizen / Bon Citoyen
  • 697 Views
  • 12 replies
  • 0 Bravos

Resolved! New phone

Can I just use the SIM card from my old phone and put it in the new phone 

Lyle_2 by Good Citizen / Bon Citoyen
  • 311 Views
  • 4 replies
  • 0 Bravos

Puk lock

D L  xxxxxxxxxx xxxxxxx@outlook.com

Shayyy by Great Neighbour / Super Voisin
  • 172 Views
  • 2 replies
  • 0 Bravos

Suspend for 180 days

We are going to Australia for 6 months (180 days). Can I suspend for 90 days, then wait 89 days and reactivate with same original numbers?

Zackor3 by Great Neighbour / Super Voisin
  • 221 Views
  • 2 replies
  • 0 Bravos

Old $15 plan will Not Add on Data

Wondering is anyone else has had issues trying to keep the old plan?I've had the same plan since being a customer, just $15 for 250mb data and 100 minutes +messaging. I occasionally added 1G data if needed. Since the new rewards system I have redeeme...

splash by Good Citizen / Bon Citoyen
  • 900 Views
  • 13 replies
  • 0 Bravos

Roaming not working for phone calls

I have a Canada/US plan and currently I am in the US. I have my data and can access the Internet and I can send and receive texts ok. But I cannot send or receive phone calls. Its trying to connect to AT&T but drops the call immediately when I try to...

Stanleb by Great Neighbour / Super Voisin
  • 420 Views
  • 6 replies
  • 0 Bravos

PAY NOW

How can I make a payment through my account? My credit card was full so my payment didn't go through and all I want is a PAY NOW BUTTON to reactivate my service ASAP.  Don't see that anywhere. I don't want to change my credit card coz I made a paymen...

Linzy by Great Neighbour / Super Voisin
  • 201 Views
  • 3 replies
  • 0 Bravos

Spam calls

Been getting THOUSANDS of spam calls on this number. Most of them saying that they got my number from Koodo, aka Telus... This is extremely aggravating. How do I make it stop?

MandyD by Great Neighbour / Super Voisin
  • 535 Views
  • 11 replies
  • 0 Bravos

Customer Service

Why is it so simple to activate and pay money? Why do you make it so complicated to get a hold of someone to activate services and troubleshoot problems? I paid my fees. The money has been taken out of my account but now I can’t activate the plan. I ...

JTTJ by Great Neighbour / Super Voisin
  • 210 Views
  • 2 replies
  • 0 Bravos

Pause more than 90 days

What if I am out the country and want to pause my account for more than 90 days and want to keep my number?

Marybrune by Great Neighbour / Super Voisin
  • 263 Views
  • 3 replies
  • 0 Bravos

NO ESIM FOUND

New subscriber, NO ESIM ON MY PHONE 

nitnai by Good Citizen / Bon Citoyen
  • 608 Views
  • 10 replies
  • 0 Bravos

lost my sim

I lost my sim and i want to stop my payment. system is sending code on my sms that is cant not received.

qamer by Great Neighbour / Super Voisin
  • 149 Views
  • 2 replies
  • 0 Bravos

Can't login or set up phone

I just signed up for public mobile last night. After I went through the whole process of trying to port my number over I got a notification saying something went wrong and action could not be completed. It logged me out of the app and now I can't log...

Forbidden A1

I don't have access to My Account through the website or mobile application to complete activation and number transfer. I’ve cleared cookies and website data multiple times, and tried using both mobile data and Wi-Fi without success. My login is acce...

lanfranc by Great Neighbour / Super Voisin
  • 305 Views
  • 3 replies
  • 0 Bravos

Resolved! Stuck in activation limbo - help!

I'm setting up a PM account for my daughter-in-law and porting her from her mom's account. I'm paying for the PM account on my credit card and doing the number transfer for her because she doesn't know how to do this stuff and I've done it 3 times fo...

MarkTau by Great Neighbour / Super Voisin
  • 278 Views
  • 2 replies
  • 0 Bravos

Resolved! Live chat with a CS agent

Hello, I created a ticket three days ago and since then I have gotten three replies from PM, one a day. Three days, three messages and it's just can you confirm your number, then the next day, can you confirm your email, then AGAIN can you confirm yo...

RossR by Great Neighbour / Super Voisin
  • 351 Views
  • 2 replies
  • 0 Bravos

Resolved! Can't access my account

A few days ago I had a missed payment so was trying to login and put in a new case and as I was trying to login to my account I got the "password incorrect too many times, try again in an hour". So I did that even though I personally had only tried l...

adav by Great Neighbour / Super Voisin
  • 574 Views
  • 7 replies
  • 0 Bravos

90 days plan

When renewing $102 for 195gb plan. Why in plan details description not showing 1000 minutes long distance included. 

Zulfi by Good Citizen / Bon Citoyen
  • 269 Views
  • 2 replies
  • 0 Bravos

Service not working

Hi there, Just wondering if anyone has experienced this issue.  We are presently in the USA and back in October I subscribed to the new $35 plan that allows me to use my Canadian phone in the US as well as Canada.  The  subscription shows it starting...

renie7 by Good Citizen / Bon Citoyen
  • 299 Views
  • 5 replies
  • 0 Bravos
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