Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hello,I'm wanting to purchase an e-sim before I come to canada but I don't have a canadian card. Can I use a Wise card or my Australian card? Or another method of payment such as PayPal?
I'm here writing this instead of submitting a ticket because I have tried several times to submit a ticket and am not able to do so. I initially was attempting to submit a ticket for help about the failed transfer activation but since I can't even do...
Basically tittle, My card is being replaced so the card number is invalid at the time of rollover for payment. Are we able to use our points to reactivate our sub with a payment with redemption points or is that only for decreasing our bill?I did red...
I'm having the same problem. Also in Manitoba. My first phone was Samsung a16 but it turns out the imei was ineligible by the phone was actually an international model. ( i bought it refurbished on bestbuy.ca. turns out they have 3rd party resellers...
I have a gift card for $20. Trying to put this $20 payment against my account isn't working.I put in all the CC info but after I put in the $20, the system adds GST and PST, showing $22.40.Is there another way?
I am struggling to resolve this issue. I cannot call any one or receive any calls. I tried restarting the device and followed all steps in the chat. It is useless. Need some help.
I accidentally began to activate eSIM for the wrong phone, giving the EMEI number for the wrong phone. I have not activated the eSIM on the wrong phone. Can I login with the correct phone and continue the activation process?
Hi,My auto payment bounced this month and I was going to make a payment but now I dont see 50% discount on my plan. How do I reinstate my previous plan of 80gb for 25$
I purchased the 30 day US add on including 5g of data. I’ve only been here 5 days and it’s showing 3G used. I’m only using phone for about an hour each day, checking emails, texting, checking stores and restaurants etc, no streaming. Google says ligh...
Hello. I did not changed anything (payment method the same), but my service is suspended and when I trying to activate - the system asking to pay full price (without 50% off). Is this a new method to kick subscribers with 50% off?
Hi i port out my number two months ago got remming balance charges last month and this month you charged me 22.60$ full payment again for what i already switched two providers and still you're charging me ??
Hello,Your platform is preventing me from submitting a support request due to a mandatory label requirement, yet the system does not clearly indicate which label is appropriate, and the interface is not functioning properly.This is a basic usability ...
A few days ago got a message that my account and my husband Public Mobile needed to change payment options as mine had expired and I had to put new information in while doing that some thing happened and now I can't can into his account at all. When ...
Can you email me the invoice/receipt for Jan, Feb, Mar, 2026?Please include my phone number (xxxxxxxxxxxxx) and account number.email: xxxxxxxxxxxxxxxxxxxxxxxxxxxx
Hello, I am a current PM customer, I also have an old PM account under a different name that I can no longer sign in to due to forgetting my username, password and can't access my old email that the account is listed with. I am looking to cancel the ...
Hello,I just purchased an international call add on for $15 but it turns out I am not able to make a call outside of my home country. Would it be possible to get a full refund or a bill credit as I am unable to use my add-on at all?Kind regards
Good morning, I have a zte723 with roger so I would like to know how I can activate my sim card and port my number to Public phone to the same zte I have.
Since about 5am this morning I've lost my network service. It says I'm connected to Public 5g but there is an ! in the signal strength icon. I've tried restarting and still nothing. The telus down detector says there are no issues in my area.
