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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12176 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 23091 Views
  • 183 replies
  • 25 Bravos

Resolved! Problem with Unlimited U.S. Talk, Text and 3GB Data

Hi folks,I would like to direct this to an adminstrator, but it has been quite a while since I had to do that and I forget how.  I recently used my rewards for the abovementioned add-on.  In the U.S., I was sometimes connected to AT&T, sometimes to T...

Geoffrey59 by Great Neighbour / Super Voisin
  • 182 Views
  • 4 replies
  • 0 Bravos

Resolved! Account Overcharged

My account was debited $17.25 today, yesterday, Jan 12, Jan 11 and Jan 10. I need this fixed. How do I talk to someone? I’m about to cancel my subscription all together

Crystal16 by Great Neighbour / Super Voisin
  • 203 Views
  • 5 replies
  • 0 Bravos

Resolved! Esim to Physical SIM

I would like to know if its possible to transfer Esim to a Physical SIM

Joaq by Good Citizen / Bon Citoyen
  • 201 Views
  • 3 replies
  • 0 Bravos

US Data Roaming Doesn't Work

I can't get my data roaming services to work in Chicago. Tried everything. Chatbot sucks and won't let me submit a ticket. Help!!!!

Zhenya1245 by Great Neighbour / Super Voisin
  • 149 Views
  • 4 replies
  • 0 Bravos

New eSIM

Public Mobile sent me a new eSIM however when I try to add it to my iPhone I get multiple notices saying it does not work including ""unable to continue cellular configuration" as well as "no usable data found" and "unable to activate eSIM". How do I...

Summerhun by Good Citizen / Bon Citoyen
  • 294 Views
  • 9 replies
  • 0 Bravos

Refund

How do I get a refund for a SIM card I bought (a Public Mobile SIM card) at a Telus store.  I can't use it as I had to order another SIM card when I signed up for a Public Mobile plan

Frank24 by Great Neighbour / Super Voisin
  • 241 Views
  • 10 replies
  • 0 Bravos

Resolved! unable to access account

Hello, I ported one of my phone numbers to Kodoo.I am trying to port second number but I can't sign into my account. I need the account number. 

MomT3 by Great Neighbour / Super Voisin
  • 286 Views
  • 9 replies
  • 0 Bravos

Quickbooks verification codes

Hi there,I have recently started working at an accounting firm and when signing into quickbooks, the software insists on sending verification codes via text message.  I had been able to receive these texts in early October, but not since then.  How c...

optigal76 by Great Neighbour / Super Voisin
  • 78 Views
  • 1 replies
  • 0 Bravos

Resolved! Activate New SIM

Hello. I am trying to activate a new SIM. I got an error after the last step saying that I need to contact customer support.When I try to contact support, it says there are no agents available.  I have tried contacting them through the app and throug...

Karin09 by Great Neighbour / Super Voisin
  • 222 Views
  • 5 replies
  • 0 Bravos

Resolved! Port Failed - Urgent Help

Ported last night, and I'm stuck between two phone numbers. The number I ported in is currently working for calls, the number you assign me when I set up the account yesterday is handling all text messages.I ported in from Koodo post paid. I have tri...

MeganMight by Great Neighbour / Super Voisin
  • 220 Views
  • 5 replies
  • 0 Bravos

Reinstate account

My credit card is now clear to make payments. Please renew my account.Nancy xxxxxxxxxxx@gmail.comEdit by Dunkman: removed personal information

RuthMoss16 by Great Neighbour / Super Voisin
  • 103 Views
  • 3 replies
  • 0 Bravos

Autopay renewal

Advised today that my card declined today for Autopay for our second phone. Credit card details same for both and primary phone still working.  Tried calling 611, asked for 4 digit pin which has been long forgotten.  Using My Account or Self Serve gi...

Britcars01 by Great Neighbour / Super Voisin
  • 179 Views
  • 5 replies
  • 0 Bravos

500 one time int’l LD bonus

My account have a ‘500 one time int’l LD bonus’ what is it? Can I call a Chinese number with it in 500 minutes? What is difference with another’500 minutes’ that I used 22%

Ethan1979 by Great Neighbour / Super Voisin
  • 146 Views
  • 4 replies
  • 0 Bravos

My subscription is up how can I swap sims?

I want to renew service but I want to put a new SIM card in and get a new number what’s the best way to do this ? Because if I renew service it’ll just assume I want it on the current sim which I don’t want ?? 

Bellawinter by Great Neighbour / Super Voisin
  • 206 Views
  • 4 replies
  • 0 Bravos

need help transferring number

Hello, I need to transfer my number. My app is stuck to contact you and the website is also stuck to activation. I am using my other account to get some help. My number 

Moe120 by Great Neighbour / Super Voisin
  • 146 Views
  • 3 replies
  • 0 Bravos

Resolved! New SIM card, old subscription

I have a monthly subscription but i lost my SIM card. I bought a new one but nothing is happening. Is there a way to activiate this SIM card with my old subscription? I m still paying but cannot access anything

Sarita47 by Great Neighbour / Super Voisin
  • 188 Views
  • 6 replies
  • 1 Bravos

Upgrade plan

anyone can I ask for upgrading a plan? 

AngeloQ81 by Good Citizen / Bon Citoyen
  • 295 Views
  • 10 replies
  • 0 Bravos

Stolen phone

Traveling out of country and have my phone stolen and need to lock out phone.  What do I do?

Raven3 by Great Neighbour / Super Voisin
  • 103 Views
  • 2 replies
  • 0 Bravos

Cancelling service not working

Hi, I really need my account deleted. I subscribed during black friday, the number transfer didn't work, i was double charged, and now I'm seeing that my service is continuing under another number. I've now paid 70$ for no service at all and I can't ...

Connor111 by Great Neighbour / Super Voisin
  • 193 Views
  • 6 replies
  • 1 Bravos

Sim Cards

We signed up after Christmas and have not received our sim cards yet. Why?

Sealhunter by Great Neighbour / Super Voisin
  • 109 Views
  • 3 replies
  • 0 Bravos

Re: Number transfer request

Please Sansun,  help me with  Public Mobile to send another request for transfer number to Virgin Plus.   Please help so I can activate my Public account. Thanks a lot 

S-andree4b by Great Neighbour / Super Voisin
  • 90 Views
  • 2 replies
  • 0 Bravos

Text attachments

Both my husband and I cannot send out attachments in texts. Tried turning phone off and on and also wifi on and off. No luck

Paulilo by Good Citizen / Bon Citoyen
  • 274 Views
  • 8 replies
  • 1 Bravos

Auto Pay

I’m confused… by subscription and suspend I want to suspend for 80 days and not lose my old subscription with loyalty rewards.I don’t see auto pay to turn offlast year I removed my credit cardmy plan renews Jan 19

Cottagegirl by Good Citizen / Bon Citoyen
  • 172 Views
  • 4 replies
  • 0 Bravos

Phone not working

Anyone else having issues with the network right now? Was in the middle of a call and lost it, no longer able to access the network. Payments are up to date.

Crowley1 by Great Neighbour / Super Voisin
  • 268 Views
  • 7 replies
  • 0 Bravos

SIM card

My sister is currently with Telus and has an iPhone 7. She has requested a SIM card coming in the mail shortly. Can she simply change out the card? Will she retain her photos, phone contacts etc or are there steps to save these on the new SIM card? T...

Unffire1 by Good Citizen / Bon Citoyen
  • 271 Views
  • 10 replies
  • 1 Bravos
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