Community

Close the account without login information

Help please! My friend had an account want to close. However, she forgot her login information, the only thing she know is phone number. Is this possible to close account without login information, thanks a lot!@support team 

Locked out of account, Help please!

So i cannot login to my account because i forgot the email on file. It seems i changed my email about a year ago, as i see emails for it in my previous email but im not sure what i changed it to. So ive been buying prepaid cards and just topping up e...

Phone # authentication

Hubby didn’t port over his phone number properly when he switched to PM so his phone number can’t be authenticated. He can make and receive phone calls but only receive texts from his contacts who have iPhones with iMessage. Will changing his phone #...

SIM FAILED

I received a notification that my “Sim failed”yesterday. Since then I have not had cell service. Can you please help me restore service?

Payment form not working

I have tried numerous times using different browsers to update my credit card information on the Public Mobile site but the form is not active and won't accept numbers in the credit card number filed (as well as in the expirartion date field, and the...

International credit card

How do I sign up to Public Mobile with an Australia credit card?  The PM post code field isn't compatible with a post code of '4013'.

Text to non iPhones isn’t working not sending or receiving

I can’t get my texting to non iPhones to work. It says under the RCS messaging waiting for activation? No idea what’s going on 

Changed provider and number but was still getting charged

Am i able to get a refund?  I can only type to a chatbot. Is there a number i can speak to a human?

billing

I want to sign my husband up with public mobile. Can we get both phone subscriptions on 1 bill?

Service

I want to cancel my subscription

Esim

I just subscribed and did an eSIM and now it’s saying it’s not working. I have no signal to contact support.

Plan not working when making a call to USA from Canada

I have a Canada-US-Mexico plan and it won't let me make a call to USA, please help me solve this!$40 Plan.

What happened to basic plan?

My elderly mother had the basic $15 plan.  It appears to have ceased without any notification.  Further, she's now being billed $45/month but has absolutely no service.  Public Mobile doesn't have her on any plan, but they haven't stopped the monthly...

can not make a phone call ,internet is good

recently,i can not make a phone call ,can not call out and can not receive call in,internet is good.

Senior's Discount

I've just turned 65, do I get a senior's discount?  

Upgrade

How can I upgrade to the $40 plan?

Public Mobile 5G Speeds

Has anyone else noticed slower (or non existent) data speeds?  I've been with Public Mobile for years and years and never had issues like I have had in the last 6 months or so.  My plan has 50gb 5G speed and I've never gone over the 50gb so shouldn't...

Lost email and sim is water damaged

Months ago i posted about losing my email address associated with my main number.  I must have created a new one when i signed up. I needed to update my credit card to pay. I was suggested that i could buy public mobile cards and pay my bill this way...

How can I add money to my account,before my bill is due

New phone

I got new phone. How to get my plan on my new phone?

iPhone from Germany, can't download public mobile app

Accidentally downloaded esim to my (Canadian phone), what's my next step? 

fetures

what features dp i currently have

Payment overcharged multiple times

Why can’t I seem to talk to a real person ever this company has the worst customer service ever 

Hot to get support

Hi,I'm trying to subscribe, but my valid TD visa debit card is not accepted. The error says credit card is not accepted or something similar.I cannot message anyone to get support. CS_agent name is not found and I cannot send a private massage to sup...

PM_agent

I accidentally deleted my PM eSIM off my phone and now I can’t receive the OTP to log in to my account 

Canada US data and text not working in US

My plan is 20gb text data for US Canada. Last time i was in US, i open cellular data as usual and its not working. Later on i saw a message about roaming service. Is there any setup that i can use data without additional fee? edited by computergeek54...