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[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! 5G Network

@links to membersGood Morning, Yesterday, I bought a Samsung A15 5G phone. I have set it all up, but the choices for Network Mode are only LTE/3G/2G or LTE/3G/2G(auto connect. On my old phone I had LTE 4G, using the same SIM card. I have just chan...

Unauthorized access

I cannot log into my account and I already reset my password. Every time I try to log in, the unauthorized access text pops up. Can someone help?

Esim

I just bought an iphone se and I want to load an esim, but I don’t have access to the button buy and install, it is hidden behind another button.

Number not transferring.

My wife and I switched to Public at the same time a month ago and she is still having issues transferring her phone number. We both came from the same carrier and went through the process and the same time; I’m stumped on why she is having issue but ...

Resolved! Roaming not working.Any suggestion from community?

I have $34 can-us plan, dual eSIM on iPhone 14 Pro device. Roaming is enabled, cellular data only has personal hotspot entry, followed support instruction to add app via downloading from unlock it.co.nz, signal strength to network is good, but I ca...

US roaming

Recently there was a news story saying that Public Mobile was discontinuing free US roaming on plans that currently include this option. What’s up with this? Does anyone know more details? Any info would be appreciated!

No text messages or imessages

I have sent 3 tickets in the last 24 hours as I'm a new customer as of yesterday morning and I haven't heard back. I have tried EVERYTHING in these threads and nothing. I still cannot receive any text messages or Imessages or facetime requests. My ph...

Continue charging

I changed to service provider. But public mobile service Continuously charging. I need help to stop charging and those charges already taken to get back.

Can't use Us roaming Data

I'm on trip at Newyork city. So I purchased Us roaming data 3GB 3days ago.But it doesn't work properly. the roaming data is not connected well and even if it is hard to connect, it keeps getting errors because it is too slow.My trip is ruined because...

New SIM Activation

I can't activate a new SIMIt kept giving me the error below for days now.Can you help?WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)Try Again

Incoming calls are private...can't send or recieve any texts

Hello everyone,First day i activated service with public mobile. I have 2 major issues unfortunately. 1) All the calls are receiving are listed as "private caller" even the ones i already have on my contacts2) I can't send or receive any SMS or MMSHa...

I can't text messaging

I have switched to PM today. I can make call and receive calls but can't send/receive text... It's appreciated if any

Dropped calls recently

Anyone experiencing dropped calls most recently in the last 2 weeks. I joined public last night and have been experiencing 1-2 dropped calls a day. Live next to the tower with full bars (5g). I have an iPhone 13 Pro with eSIM. I reset network setting...

anyone stream video within rural manitoba ?

Looking to move from telus. Since paying way to much. Didn't even know these cheaper providers even existed.Is it fair to assume that since public mobile is on the telus network. I will get the same speeds/performance that wouldd normally get last...

calls

Every call i try, is dropping off after few minutes.Very frusteting when you are talking with doctors or relatives and friends.The answer for my problems is to move to another provider, because I can't report my problems to a real person: only robots...

Bad international call and high prices than other providers

I have an international calling add-on that allows me to call any country in the world, but I cannot call my home country, Iran. Recently, I received a promotion for 20GB of data and unlimited calls for $29 per month, but Koodo gave me this promotio...

NEW Point Program will no longer offer AutoPay credit ($2/month). Right?

Hi all, let's all submit a ticket to pledge PM to give 2 points/month for AutoPay. Thank you!

Can't verify my number because I'm not receiving SMS

I recently signed up for public mobile and transferred over my number from another carrier. Data and calling is working but I can not send or receive SMS texts.Notably a step in activating my account with public mobile is verifying my phone number th...

Dropped calls

Anyone else having issues with their calls being dropped? I was talking tonight for an hour on my phone and it dropped 3 times in one call. It seems to be more frequent in the last couple of months.

Resolved! Can’t login in my account

Hi there I have another phone number with PM, I unsubscribed it as I am not in Canada but I need to subscript it now to keep my account, but my email was stolen so I could not get login code from my email , also as my SIM card is not with me, so I ha...

Resolved! Txt msg isn’t working

I recently transferred to Public mobile, installed my eSIM. Everything looks great until I couldn’t sent or receive SMS messages

MMS / texting not working

Joined PM today and ported my number over from another provider. Texting does not work despite all the recommended solutions from APN settings to swapping sim car to another phone, rebooting, etc etc. It's been about 10 hrs since I ported. Missing ...

Resolved! Dropped Call

Hi! Anyone else have an issue with dropped calls? I find that when I'm on the phone for over 15 minutes, my call sometimes gets dropped. Not sure why! It's happened at least 5 times over the past three months. Not too often and overall not an is...

Resolved! Any news on Future Roaming outside of Canada and US

Has anyone heard any upcoming news about future roaming outside of CAN/ USA?Hopefully this feature becomes available especially for the Caribbean.Just want to avoid adding an additional esim to my phone. I would also wish for wifi calling

Data usage

The plan I had renewed yesterday I haven't used my phone and it tells me I've used 16 to get gigs of data already I don't get it how is that possible.,?

Resolved! Change from Physical SIM to eSIM

Hi,I have a $34/Month 50 GB data subscription. I have changed my old iphone (iphone 6) to iphone 15 plus. Iam unable to transfer SIM from old phine due to incompatibility of the operating systems. Can you arrange eSIM or the QR code to activate my ne...

Resolved! iMessage was working but stopped working today.

Idk what happened but my sms has been broken since switching to public, iMessage was working for a few days but within the last few hours has stopped working and my number has gone back to trying to activate my number for iMessage. Should I call back...

Why can't i get any mms from any iphone user?

Android users can send me whatever just fine, and when i chat in multiple "group texts" they all seems to work fine when everyone is on android.However, nobody like 10 plus people so far, can send me pictures or group texts, they show up as a "downlo...

Resolved! Data speed is throttled when I turn hotspot on

Is this normal? I run a speed test without hotspot on and off. I'll hit up to 40mbps with hotspot off and barely 1mbps with it on. This is unacceptable for me as I use my data for work. Can someone confirm?

Unable to Download App Even Though I Have an iPhone 15 Running iOS 17.4.1

Hi everyone, I'm incredibly frustrated as I wanted to move over from Fido to Public, having heard great things. I was able to complete all steps for pre-activation UP UNTIL I was asked to "Scan this QR code to quickly download the app and finalize yo...

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