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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

CANT SIGN IN

I cannot sing into my account because it keeps sending verification code to the number I’m trying to activate but it’s not active yet

Mailbox issues

Try to play a message but it fails every time. Try to submit a ticket but that fails too. But I can sign in and view my account. How go I get a mailbox reset when I can’t submit a ticket?

Subscription update credit.

How can I get credit for a change in my subscription, the day after it has renewed my old subscription

Can't Log into Active Account

I having trouble logging into Active Account.

Service won’t work without wifi, issues porting number.

Hello,I had initial problems porting my phone number which I called about and thought was resolved however, I now have no working phone unless I’m connected to WiFi and in my network settings it shows 2 lines with the same number. Please help!Thanks!

Transfer phone number to new phone

How do I transfer my phone number to a new phone within public mobile. My phone has been misplaced, but not stolen

Resolved! Puk

Needing to get a PUK number

call in USA

I mainly live in Canada, and just bought $30 subscription: 30$ per month, 20GB Data within Canada and the US at 4G Speed, and Unlimited Canada and US wide minutes and messaging plus unlimited international text and picture messaging. I use public mob...

Resolved! Request for US Roaming Plan

I would like to request a plan that includes data, along with talk and text.By mistake I paid twice one for talk and one for data. Can I consolidate my plan consolidate.I didnt use this plan so far

Ending my plan with public

I pay my bill on the 21st of each month. I’ve decided to go with another company. How and when can I end my service with public?

Why am I unable to call?

I just paid for the 5g, $39 a month plan and I am unable to call. Why is this, and how do I activate my phone to call?

Locked out of account

I am unable to confirm my identity because the number on file is incorrect. I get the first account confirmation code but the second one does not send to my phone, therefore I cannot log into my account.

Resolved! How do 4G SPEEDS COMPARE WITH COMPETITORS?

Hello everyone,I see that Chatr has $34/50 Gb 4G plan, which is almost the same as what Public Mobile had on Boxing Day last year (except that was also 5G). One thing I noticed - Chatr promises 4G LTE speeds of up to 150 Mb/s, whereas Public Mobile’s...

Can’t access to all subscription plans

I saw the limited-time offer of $23 per month on the Public Mobile website, but I can't access it when I log in.

Resolved! Data roaming

If my subscription includes US calls and data does it include data roaming?

Resolved! Call Control to prevent spam calls?

For the last several months I have been receiving spam calls to my public mobile number claiming to be from Bell, rogers, or Shaw. These are obviously phishing calls being made from India however they always appear to be coming from a different numbe...

No activation for a week

I switched from Fido last Saturday. It hasn't been activated until today for a week. I can't text, call or use data. I already contacted support team to check the progress but it sounds like no progress and there's no ETA.I need my phone number and d...

Can I have help

I need help to get services. I asked for à transfer to have my old phone number when I put New SIM card I Just received from you. Ils urgent please. Thank you

4G vs 5G

How much faster is 5G, really?

VoLTE support on AT&T and T-Mobile.

If my device (Motorola Moto G7 Plus - 2019) is listed in T-Mobile's and AT&T's VoLTE support list, but not Public Mobile's, will I be able to place calls in the US with a Canada-US plan?Thanks!Edit: Just saw this post: https://productioncommunity.pub...

Resolved! How do I switch to e-sim?

Should I do it on my laptop or phone app?

Trouble with my Account

I just bought a new iPhone. I want to transfer my eSIM to new phone. When I login to my account and try to go to my Account, it is not giving me that option and giving me a message to activate my account. I think my account is stuck somewhere and not...

Resolved! PM not updating usage

The app hasn't updated myu sage since August 15. I have the 250MB plan and have no idea what I'm using. The usage history appears to be close, but the usage breakdown has said 211.90 MB for two months. I went on the site using my laptop and it seems ...

Sos only

Hello everyone can someone help me, my phone for the past few days is showing sos only.my bill is paid and phone is working/setup correctly, even tried with my husbands public sim and his sim works fine in my phone has the sim died for some reason?th...

Does RCS google messages not work with 4G?

UPDATEJust an update, I left my RCS off for a few days and this morning I turned it back on and it connected flawlessly. Not sure why or how but it is now connected after going through so many hoops to try and fix it. Thank you for giving me sugg...

No access to "My Account" now.

I am writing from my email that was recently successfully changed. My husband also had an old even non-existing email address and we need to change. Danny is the nice one that started to help. We lost contact since he tried and change to proper one b...

Old number still being shown in phone settings after porting

Hi all. Im using a Samsung S10e that still showing the old number in the phone settings after successfully porting. I've tried rebooting with and without the sime a resetting the network settings to no avail. Not a big deal but any help would be grea...

Resolved! Can’t make calls -even with unlimited plan

I can’t make calls at all anymoremy plan is unlimited talk province talkat first it did this to me occasionally, and I have to resort to texting which still works.no outgoing calls work I have tried the restart phone, toggle airplane mode ideas but i...

eversafe security code sent to non-functioning phone number, cant access or use my own account

new account, pre-paid, can not get service to start

Resolved! Changing subscription with existing promos

I recently signed up with Public Mobile with a 50% off for first three months Amazon promo. If I change my subscription plan right now, will I lose this promo? Thanks!

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