Service issue

[Eltoro587]

Hi.

I paid my money for monthly subscription but still ha

 

ve no a service. 

[hairbag1]

@Eltoro587 

Looks like you paid $52.50 to Public Mobile.  Are you using esim or hard sim ? Were you successful in creating your acct. Are you taking a new cell number or transfering from old network ??

[hTideGnow]

hi @Eltoro587 

you have an unrelated screenshot 🙂

did you check My Account to confirm if account is active? 

you confirmed you didn't enable Mobile Data Limit? 

try Reboot phone and click Reset Network Settings 

if same, submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage