Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Can you apply rewards credit to pre authorized payments
Hi,In the past week I have had 3 phone calls from. People who said I called them, when I hadn't even phone anyone that day. They say my number came up as the number that called. Has anyone else been having this happen to them? I was wondering how so...
It has said that I may have entered an incorrect ESN/MEID. No one has contacted me yet and I would like to get this fixed ASAP. Thank you. I want to be able to use my phone right away with my new service.
Hi, I’m an existing Public Mobile customer and my phone service is active, but whenever I log into My Account, it takes me to a “Let’s complete your activation” page instead of my account dashboard.It gives me options to “Activate now” or “Go back to...
Hi:Does my data usage new cycle is from today? I have 3 GB, and shows I used 1.8G, but today I didn't use any data. See below:Please let me know what is happeningThanks
Got this in email just now 5% -> 2% Anniversary 10 points -> 5 pointsstarts in Oct 15.
I purchase an esim with plan but I can't go in to receive otp. Any help?
Hello everyone, I'm trying to create an account for my wife who traveled to the US and her service is stopped for the duration of her stay from Telus. Public advised me I can create and subscribe a plan for her and send her sim card there to her so t...
new client - how sim will work ?I am going to transfer my existing number( port ) to public mobile.what is the process ?i m from niagara falls ontario , is there any physical location , where i can get it setup ?
Randomly mid-day today I was unable to text and call. I went to log in to my account and it says this:Unauthorized. For security reasons, we couldn't log you in at this time. If you believe this is an error, please contact Customer Support for assist...
Question basically says it all. I use a 5G hotspot, so could care less what the phone number is. I don't renew until the 24th and have used all 60 of my gigs. What are my options besides $15 for every 3 gigs. E-sim not an option. Thanks!
Did all the troubleshooting. Mobile data turned on, reset network settings, checked sim card. Mobile data is turned on but my phone says disconnected mobile network? I have a Ulefone X12 Pro The issue is my phone is not compatible with VoLte. Sigh. ...
Greetings, I put my account on hold because I'm in the US and I have no network here. I even tried to change my subscription for a Canada-US one but I still wasn't getting network. I want to re-open my account before the 90 days expires but would lik...
lost phone with physical sim card. how to restore or get my new sim card quickly
I am dealing with this also.. phone with esim died But I don't have access to the Gmail account that is linked to the public.. because Gmail wants to send 2 step code to cell number which I can't access because I had an e Sim.. never again will I use...
My partner lost fone with SIM card in it. How to lock it and get another SIM for same number
Where can I pay with a voucher?
I was on $15 monthly plan but after I added US roaming with 25 rewards points, it shows as $40 monthly subscription. Is it just for this month or will I be charged $40 a month next billing cycle onwards?Thanks in advance.
Hello,My physical SIM card is in the phone, but it is not working (only SOS mode). I did not request a new SIM. Please restore my service to the current physical SIM immediately. My phone number is [xxxxxxxxxxxxxxxxx], and my account PIN is [xxxxxxxx...
...is to be able to update a credit card expiry and security code. Nearly two months and 5+ agents later, it gives the exact same error. The agents keep asking me the exact same questions I've already answered! Has anyone else had an insane experienc...
Hi there. The other day I went to the gym, and couldn't find my cellphone after. I went to locate my phone, and it showed it was at the local police station, but I went there and they didn't have it.When I tried to locate it again later, there was a ...
When I switched my SIM card to an e-SIM, I paid twice for just one e-SIM.On August 8th, I attempted to switch to an e-SIM. I followed the instructions, paid for the e-SIM, and waited for the system to download the e-SIM. Unfortunately, the system fai...
I can't make a call or recive a call
hello,I just checked again, I don't remember my initial details but right now I'm on $30 a month 1GB Hero data -3G 30day plan.I see on the site where the cheaper options there is:1. $20/month 1GB 4G canada-wdie2. $25/month 4GB 4G canada-widebut when...
Hello. I have a S20 with 5G capability. Under my old plan with Fido and Koodo, I wasn't paying for 5G so it never showed as an option. Now that I have switched to Public, there is no 5G option under network settings. My phone already had the latest s...
I have voicemail notifications and I have confirmed that people are leaving me voicemail. When I call my voicemail to check messages, it says that my mailbox is empty. Clearly my voicemail is not working. Please advise on how to fix it. Also- I t...
After porting my number from Fido to Public Mobile, I am unable to update my two-step authentication phone number, and the system is still sending verification codes to my old Public Mobile number when I try to log in to the portal. When I attempt to...
Hi,Quick question about the Canada–U.S.–Mexico $40 plan for Manitoba.The offer says “20 + 40 GB BONUS” — what exactly does that mean? Does the plan include 60 GB in total, or just 20 GB? Or will the extra 40 GB be removed after a certain point?Thanks...
