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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 13583 Views
  • 113 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 24907 Views
  • 183 replies
  • 26 Bravos

Plan Change

I just changed my plan last night (less than 24 hours ago) I made a mistake and I hit the change now instead of at renewal.  As you can see from my payments I just made a payment of $ 25.00 on my old plan on February 25 , 2024,. Would it be possible ...

Jeanster by Great Neighbour / Super Voisin
  • 131 Views
  • 4 replies
  • 0 Bravos

Locked out

I’ve been locked out of my second account for 3 days. Does anyone have any suggestions.

Yvon-Viau by Great Neighbour / Super Voisin
  • 124 Views
  • 2 replies
  • 0 Bravos

Resolved! Granfathered Plan to New US/Canada Plan

I am on a grandfathered 90 plan and I would like to change to the new $34/month US/Canada Plan on my next renewal which is on Mar 25th. With the current plan I enjoy some reward discounts every pay period. I was wondering about the following:- if I s...

Derrickr by Good Citizen / Bon Citoyen
  • 253 Views
  • 5 replies
  • 1 Bravos

Battery drain after APN setting changes

Hi there,After I updated the APN settings per instructions from Public Mobile, my Samsung S9+ phone battery started draining very fast?Is there a reason for that, or is it pure coincident?Thank you!

wuleicanada by Great Neighbour / Super Voisin
  • 138 Views
  • 2 replies
  • 0 Bravos

Resolved! Not receive sim

I oder sim 12 feb, until now I not yet receive it

Quanle by Great Neighbour / Super Voisin
  • 149 Views
  • 2 replies
  • 0 Bravos

Roaming from Cuba?

I might be vacationing in Cuba for a week. Is there a way to do roaming or have coverage from there using my Public Mobile SIM card?Thanks.

MdeA by Good Citizen / Bon Citoyen
  • 150 Views
  • 3 replies
  • 0 Bravos

Community reward missing completely

So JAN community rewards haven’t come and it’s now march . On top of that I noticed in my payment page there is no longer even mention of the community reward entry . Sure hope this is a glitch and will return and we all do still get the JAN rewards....

Handy1 by Mayor / Maire
  • 522 Views
  • 10 replies
  • 0 Bravos

Account help

When is my plan due tonight at 12am if not why are the funds still in there if it was due today please help I'm new to this.

Mikeal by Great Neighbour / Super Voisin
  • 86 Views
  • 1 replies
  • 0 Bravos

Resolved! Call Forwarding unlimited ?

Curious as I can’t seem to find an answer, is call forwarding unlimited? It’s says it’s included in my package $40 Can/US 75g package 

scoToso by Great Neighbour / Super Voisin
  • 159 Views
  • 1 replies
  • 0 Bravos

I cannot login

I haven't logged in for a long time because we've had no issues BUT the other day I had to change my email address (both my spouse and I have the same email address) so I thought I would update it. But I can't log in. Nothing I do seems to help. I ha...

anagel1961 by Great Neighbour / Super Voisin
  • 181 Views
  • 4 replies
  • 0 Bravos

Can-U.S plan

Hey I am currently on the 50 dollar canada us plan and noticed that there's a deal for the same plan at 34 dollars. I want tk make the change but when I do it says activate now or wait till my current one expires. The offer is good till March 4th if ...

Dgg01 by Great Neighbour / Super Voisin
  • 190 Views
  • 2 replies
  • 0 Bravos

Resolved! Reception in South Surrey/White Rock

Is it just me or is the reception pretty bad out in South Surrey? I have 1 bar at home, and then when I’m out it moves up to 3 but it’s a total dead zone (no data, phone calls go in and out, texts don’t send) down 24th ave from Croydon Dr to 152 and ...

Sadizi by Great Neighbour / Super Voisin
  • 329 Views
  • 8 replies
  • 0 Bravos

Resolved! Promo ends before SIM arrives

Hello community!I just signed up for the $34 Canada/US deal that ends March 4th.  Received confirmation email that I've paid $34+tax and to expect my SIM to arrive March 12th. Neither the promo details link nor the email mention any activation deadli...

Is roaming won't receive or place call

Text working, data working but slow, can't make calls, can't receive calls.  Tried reboot, changing at&T and T-Mobile but phone service just doesn't work - customer service response somewhat sparse they may have nothing to offer more.Need help 

rjw1 by Good Citizen / Bon Citoyen
  • 341 Views
  • 10 replies
  • 0 Bravos

Problem with login

Hi there,it’s more than 2 years that I bought a SIM card from public mobile but now when I want to login to my account from the app, it exactly goes to a page that ask me to subscribe a new plan or buy a new SIM card,while I already have one and usin...

Baharg by Great Neighbour / Super Voisin
  • 159 Views
  • 2 replies
  • 0 Bravos

I just joined and cannot connect

I just joined Public Mobile and chose the eSim. It installed on my phone and then wasn't able to connect to the service and it didn't give me a phone number. I then decided to try deleting the eSim to reinstall it only to find out that I would need t...

DrSPhd by Great Neighbour / Super Voisin
  • 361 Views
  • 8 replies
  • 0 Bravos

Phone not activated - HELP

Transferred my number to Public earlier tonight and I can't get my access.  Its sending a code to a temp number they say they gave me but I don't know where that number is.  So I am basically locked out.  I can't confirm full access.  I wish they wou...

Claudidaudi by Good Citizen / Bon Citoyen
  • 432 Views
  • 13 replies
  • 0 Bravos

Can an agent contact me, please?

The PM system will not accept any of my credit cards for payment. They all work, but the payment system seems stuck. It has been 6 hours already. thx

rachel8800 by Good Citizen / Bon Citoyen
  • 353 Views
  • 14 replies
  • 0 Bravos

Changing to 5G US plan

I'm currently on a 3G grandfathered plan & would like to switch to the new $34 plan with 5G US-CAN & 50GB on renewal. I have 2 questions;- Will I still get the legacy rewards. I get $9 off every month now- Will I need a new SIM as I still have the on...

Jeenz by Great Neighbour / Super Voisin
  • 431 Views
  • 9 replies
  • 2 Bravos

Using existing phone number

So I’ve just purchased a new subscription to PM and haven’t cancelled my existing phone service. How do I retain my phone number once I get the SIM card and activate? 

Lovey444 by Great Neighbour / Super Voisin
  • 215 Views
  • 3 replies
  • 1 Bravos

Resolved! changing plan but legacy rewards not being applied

Hello, I'm trying to change my plan for the $34 one but it's not applying my legacy rewards of $6 on to the first charge. It's still showing as $34 charge with tax coming to $39 and saying to pay that now.

Diogenes87 by Good Citizen / Bon Citoyen
  • 365 Views
  • 9 replies
  • 0 Bravos

Resolved! New US-CAN Plans for everyone in PM

Hey everyone, I was sad that we may not get the new USA-CAN plan for old customers. But out of curiosity, I just checked it now & we have the option to get it for us! Yippee! This offer is till March 4th, so get yours ASAPEither $34 or $40 or $50 Go ...

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Shubh2023 by Great Citizen / Super Citoyen
  • 631 Views
  • 11 replies
  • 1 Bravos

login

Hi , i can’t log in to my account .. it won’t recognize my email or phone number .. tried forgot password / email .. even with phone number , i am not receiving a text with the code .. pls help 

Mel77 by Good Citizen / Bon Citoyen
  • 195 Views
  • 7 replies
  • 1 Bravos

Promo deal - data only, or are talk and text included?

Hi - A few weeks ago I accepted a promotional offer received by text from Public Mobile. It will take effect in about a week, when my next billing cycle begins. The text message read " Public Mobile here. We've got a great deal for you. Get 15 GB of ...

KTD-1 by Great Neighbour / Super Voisin
  • 154 Views
  • 1 replies
  • 1 Bravos

MMS problem as of 29 February, 2024

Hi Folks,I noticed that I am unable to send MMS with photos as of today, 29 February. Looking through the recent posts I found many other Public Mobile users complaining about the same thing recently.Something changed in Public Mobile network that di...

aabasiry by Good Citizen / Bon Citoyen
  • 1796 Views
  • 22 replies
  • 1 Bravos
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