Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Help please!I have $40 plan from January with 50% promo visible. When my daughter paid last subscription fee, she was charged full $40.How can I get this overpayment fixed?
Hello, I signed up with Public Mobile a few days ago, ported my number from Freedom Mobile.I unserstand it takes time to port, at the swme time it said LTE + and 5g and kept switching between the two, and I had to restart my phone twiceSo I went to F...
I want to close my account, but I lost my chip and I realize I cannot access my account online as I changed my email a few years ago, what can I do? Can someone help me? Please note it is for teh account of my son so I am using my own account to addr...
Transfer my number to Virgin Plus
Tried to transfer my number from here to Virgin mobile Accepted the text request but never worked. Cant get thru to support to port out, only port in. Can anyone help?
I would like to have the refund of the last payment since I have cancelled my plan.
Can you give me my account number
Hello, I’m unable to make payment with same exact debit card that has money in it. This is the first time it happened.
I have tried all of the recommendations that the chatbot suggested but none work. When a 2FA is sent to verify my account, the request goes to the number that I signed up with and not the number that I had transferred in. Also when I press #1 for voi...
I want to stop automatic payments from my card. how can i stop it, and pay as you go
I signed up with Public Mobile over 5 years ago at a phone shop. I have had the same plan since then but when I log in using my email it treats me like a new customer in the app. I have changed the password using phone number option but it doesn't ch...
Hello,I am not able to login my account, and I want to cancel my cell phone plan with Public Mobile. Please advise. thanks
I just paid 43 dollars off a prepaid credit card last night and I had 32 dollars in rewards
want to stop landine port
So I got a new phone that uses esim bought the esim how do I move my # to it and since I got the esim my old phone doesn't receive or work outgoing
Imessage is still not working, I was told the port was successful. Turned my phone off, removed the old sim, restarted and still having the exact same issues. Can’t receive any text messages, can’t send any text messages. Have no idea how I’m suppose...
I've purchased two $40 vouchers from Shoppers drug mart, two different lications and neither are being processed or added to my account. I'm having an incredibly difficult time trying to submit a ticket as I'm a person with disabilities. I need someo...
Hi, I saw that there is a flash sale going on right now and I wanted to change my plan to a discounted one.When I tried to change, the website said that I already have an active subscription:I tried to find how to cancel my current subscription but I...
Hi, My account balance is $0. I can't call or receive any calls.
I need to update my credit card infoi do not have access to what I believe the original email was that the account is set toi tried to reset password and or forgot email nothing works
Hi,I wish to activate my mobile number xxxxxxxxxxxxxx which was on public mobile however upon paying $40+ taxes on the plan, it says that it cant activate the number and mentions to contact customer support. Please help. Regards,Swetha
my phone went for activation process now i cant use my lineplease help as soon as possiblemy phone went for activation process now i cant use my lineplease help as soon as possible my phone went for activation process now i cant use my lineplease hel...
Cannot see my account info on app despite activation completed. I need my account number###-###-####****@******* ****
I would like to separate one of the phone numbers from the existing account and have it set up on its own individual billing cycle. The goal is for that specific line to be billed and paid independently, while keeping the same phone number .
I'm not receiving calls. They only go to voicemail. Also when I make a call. Sometimes I have a signal and sometimes I don't.
So Im new to public. I see how to earn reward points but not clear on what we can do with those points once they are earned. Can anyone give more details please
I was told by a Public Mobile agent that my eSIM should have been free since it is a new activation. I was charged $5 when I subscribed. I cannot get an answer from anyone, either chat or customer service support.
I signed up with Lucky Mobile around 12PM on March 30th, 2026. I received the transfer message from PM and replied "Yes". The number is still active on PM 24 hours later. The PM SIM card is still in the phone and still working. Why is it taking s...
I'm having the same problem with porting out to Fizz Mobile. I receive the text requesting I type Yes or No and text back but it doesn't send. Twice I've called the number provided and pressed 1 to reply yes but nothing gets recorded on there end a...
