Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I put in a change different plan for the same price with the 60GB it never changed I had enough in my account to change over
i have subscribe the plan, and paid. and want the physical sim card, but i never got one, can company send me a other one thank you. and i never get my order number, how to get the order number.
I am very disappointed that the new plans with great data limits are a) only available to new clients and b) the one that seems to be available to current clients is not Canada wide Calling etc and international text.Are new customers more important ...
I'm trying to reach an agent, however, I can't submit a ticket or reach an agent. I'm having issues seeing how much data I've used. I'm in the states, paid for a data,talk,text plan. And I'm not able to use the data portion. I need help soon. Thanks
Asking for a friend, when will this plan no longer be available?@CS_Agent
I got a different plan I believe it’s $40 monthit Seems since I got it I can not send or receive pictures through texting why is thati Restarted my phone, reset my network, made sure my man was on so why is it that I’m still having problems
I gave a friend my referral code but it didn't work. How do I give them the friend discount?
Do we get the $10 credit back from PM once we purchase the physical sim for $10 from the store?
I will be going to Mexico for a month…When I go I usually buy a simcard from telcel and for a package that costs me 200 pesos, I can talk to anyone in North America unlimited time and that is incredibly cheap…Now what does Public have to offer me wit...
I unsubscribed 2nd January on the app and it hasnt worked and continued on. It has taken more money out of my account. The app and site isnt working properly and i cant get into contact with anyone. I need to be reimbursed for that payment and confir...
I got a 29$ plan for 30 gigs at 4G speed but my phone displays 3G. What's going on? Can someone explain that to me, please?
I'm heading out of country to the States for the first time. I'm going to get the US text/talk/data plan. Do I need to turn roaming on for it to work? Can I use my phone just like I do in Canada for talking and texting? Thank you
I have chosen the new promo plan 4GB for $24.00 . Everything went well until payment. I chose to pay on my laptop rather than the app. I received confirmation for the payment. When I went back to the app, it did not let me continue and it only sa...
I cannot activate my sim and no one reached out to me even though I have replied yes to the Fido email.
please someone help.
Hi there!I recently made a change to my subscription from 20GB to 60GB for $50. I mistakenly clicked on 'change now' instead of 'change on renewal' and I think I was charged for my old plan on January 19 and then charged again for my new plan. Can so...
What happens when you run out of data on your subscription plan? Are you charged for any extra data that you use or do you you simply run out of data without additional charges? Thanks!
Hello,My previous card is expired and I want to add a new card but the system does not accept it.Last month I bought a voucher but I prefer to add my card to pay it automatically.Any help would be appreciated!
They are telling me to put 6 digit code so my account can be active but I didn’t receive any code I don’t know why I don’t see any messages even my number is correct.
I recently set up my younger brother with a new account. He cannot add a Vanilla Mastercard or Visa to his autopay. We tried various cards. It is very odd. We have had this problem for a month now. Everything is activated with postal codes on the pre...
Hey PM community,I lost my SIM card while in Europe and when I came home I bought and loaded an eSIM card onto my phone.Will the old SIM be cancelled off of my account or is there a chance that if found and used, it may result in high data roaming fe...
Okay smartypants on here.. Question for ya.Friend lives in area of Nova Scotia that has 3g/4g coverage only. Also.. No Telus towers. Telus/Public use Bell towers in NS as does the NS cable provider Eastlink. She is currently with Eastlink. Has no ...
activation requires Eversafe login via SMS to the unactivated SIMWhat is the work around?
can't post do to false errors, wrong label, post flodding
Just finished setting up my voicemail. I recorded my name, as requested, then skipped the personal greeting part.I was assuming this would set up an automated greeting using my recorded name (for example “You’ve reached the voicemail box of RECORDED ...
I AM TRYING TO UPDATE MY NEW ADDRESS BUT WHEN I AM GOING TO SAVE INFORMATION, THEN IT SHOWING INVALID ADDRESS, PLEASE ADVISE WHAT I HAVE TO DO NOW ? EVEN HOW TO CREATE TICKET TO CONTACT AGENT ?
I did not enter the refer a friend code when I activated my sim card yesterday.Can I do that now so that I get my $10 credit?
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