Community

Cancellation

I would like to know if I'll be refunded (mostly) for the month as I've decided to switch back to my original provider.  

Sim card locked

Why does my sim card keep locking?  I have valid account with no payment issues 

Why can't my credit voucher go on my account it keeps saying can't process

My credit voucher don't go on my account it keeps saying can't process and I try and can't get in to my account

Can't receive 6 digits code one transferred number.

Hi. I just transferred my numbers from Telus to Public. On my final stage the 6 digits code was sent to transferred numbers which required activation. In result I'm unable to complete the process to activate the account. I don't see any alternate opt...

My account issue

I had account for years however, recently it asks me to active my account.  The app asks me to start with selecting a plan.  Since I have a plan and it is working.  Please help with the issue with My Account 

Account closed

My account was suddenly closed. My login not working and it will not recognize my phone number. I have been with PM for over a year, and payments regularly made. I can’t get in touch with a CSA. 

Recover my phone number

Hello I bought a new sim card because my cel phone was stolen but I need support to activate my sim card  with the same phone number with a new phone number. Thanks

My account won't activate

My account won't activate 

Re: Login to my account

Please help 

Cancelled subscription - refund?

Hello, I subscribed for a few days before getting a better offer at another courier. Will I be refunded the subscription fee I paid? How will that be calculated and when can I expect to get it. Thanks

Can't complete setup

Can't complete setup, wont accept BMO Mastercard."Payment Failed! Please try again or use a different payment method."

Missed sms while unsubscribed

Hi, is it possible to recover the messages/calms I missed while unsubscribed?

Wrongly choose esim , now cannot activate or switch to physical sim

User: xxxxxxxxxxxxxI using the public mobile website to buy esim after filling IMEI number, then after subcribed payment, the phone said it does not support esim ( even the website check and said ok). So, the esim have not activated yet.Now I want to...

Suddenly my phone works if caller isn't 604, but if 604, phone rings but no sound.

Email change error

I’m getting confirmation emails to my new email address that I’ve successfully changed my email address however I’m getting an error message on the app and the email address does not change. How can I fix this? 

Reply to a secure message

How do I send a secure message!

Need help switching eSIM and plan to my public mobile number

my phone broke, so I got a new iPhone well new to me iPhone I couldn’t figure out how to switch the Sims so I ended up making a new account and now have a plan for $56 including tax and it wanted me to pick a new phone number. I just want my other pu...

Can’t activate services

Can’t activate services keeps bringing me back to main screen

Log in

Unable to log into the app to complete the activation process.  Keeps sending codes to email, I enter the code and it takes me back to log in screen.  I’ve tried several times without success.  

My phone is stolen two days ago

My phone is stolen two days ago and I canot login to my account to put it on hold because I needs two step verification both email  and sms OTP. How I can put my account on hold when I have no access to my phone?

No 5G sign and unable to send message except iPhone user.

Hi,  I have never seen 5G sign even the contract is 5G.  Always shows LTE.   Also I noticed that I receive the error when sending message to people who has androids, so it unable to send messages to them.   Please look into it and fix it.  

I have created two accounts. Paid for both but cannot assign number

Whenever I pay, I login on my phone and it will not allow me to assign a number to my Sim card or port one. When I click help and try to click the link to sign in when I'm already signed in to send me to a different sign in off the app it wont sign i...

How can I cancel my plan? I am traveling overseas.

Hello, how can I cancel my plan? I am traveling overseas, and won't return to Canada for a while. Since I can't use my Public Mobile number overseas, I cannot login to my account to cancel the plan. Can someone give me some help to cancel the plan? T...

eSim not active

The eSIM failed to activate, did not receive the email with the QR code to try the eSIM again. I have no cell. 

One phone number not active anymore

Hello. I have 2 phone number with public mobile and recently I changed payment method and now one my phone number is not active. How can I solve this problem?

How do I find my PUK number

I got locked out of my SIM card on my phone and I have no idea how to find my PUK number

Urgent

Need to talk to an agent about getting my account back