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Credit card

How do I update my info

My plan has been changed from $22 to $24, why?

My plan has been changed from $22 lasr month to $24 this month , why?

eSIM Installation Issue

I recently purchased/activated a new eSIM but it’s not showing up on my iPhone 16. I tried scanning the QR code but it keeps showing 'Unable to Activate eSIM'.

PublicMobile 3G network retirement

Hello. I recently received this message from PublicMobile:"Public Mobile here. Important upcoming network changes that will impact your service. We're enhancing our network to bring you faster, more reliable service. To make room for these upgrades, ...

Account record

The only use recorded on my account is a daily call from (902) 580-4001 This is a number I do not know or use.   Is there a way to prevent this?              

Phone stuck on SOS in Ontario

My phone has been stuck on SOS since Thursday evening and I’m still waiting for an agent to reach out to me. mom also unable to log into my account. It is saying an unauthorized message. has anyone else had this issue?I have tried multiple times rest...

trying to change my bank account information

I am trying to change my bank account information.  I lost my bank card and when I got a new one I forgot to change my information, which caused a disconnection and now it will not let me access my payment method to update.  PLEASE HELP!!!!

Can I book an plan for someone ?

Hello, I have a friend who want to come public mobile (as new customer). Please how can I book or negotiate a particular plan for him ?Thank you by advance for an answer.Djim  

CS agent

Hi there, Anyone else had issues with CS agents while trying to resolve a service issue?  I think I've been ghosted mid way through attempting to resolve an issue.  Ugh!!!

Text offer not added

Last month, I received a text saying I could get 4G 3GB plan for $19 (instead of 1GB for the same price). I answered YES1 and got a confirmation text saying that it would be added to my account, but a new month has started and  it is still not there....

Cancel my account and get out of my life

How do I hate thee? Let me count the ways. Days to get my eSIM figured out No ability to switch to Wi-Fi calling Absolutely infuriating process to try to get any help or any responseA system that asked for two factor authorization, even though I’ve a...

Internet slow

when I’m on my data my Internet and other apps seems really slow and basically unusable. Is there a fix to that? 

I need help removing a number attached to my email

Phone Esim compatibility Issues

I need help to activate the eSIM. When I purchased the eSIM, it said my phone was eSIM compatible when I entered the IMEI. Then, when I went to the app to activate, it said it was not compatible

can get and send texts, but didn't receive calls

Can get and receive texts, but don't receive and can't send phone calls. I've tried everything the Internet suggests and checked my phone's IMEI (Public Mobile says it OK) don't know what to do.

Need to pay account but 50% off promo not working

I've been trying to get help through a ticket since last night. I need to pay my bill but I'm currently on a 50% promo. When I go to pay my bill it wants me to pay the full amount? The promo isn't being applied? Support agents aren't helping. Just a ...

LTE Volte

I have a flip phone used only for telephone. I have LTE already. Am I ok when it changes March 1 2027

Physical SIM + ESIM Support

I had a perfectly working physical SIM (Public Mobile) an active account tied to it for personal use. I purchased a ESIM (Public Mobile) to set up for business use. Public Mobile did not give me an option to set up a new account for said ESIM. Instea...

Changed plan but still not updated.

Hello, I changed from the $40 5g plan to the $40 75g plan. It still says I have the 5g plan and says I used all my data all ready. I have no wifi where I live so I depend on data. I’m really frustrated as there’s no actual customer service to speak t...

Failed phone number porting from Telus to public

Could someone send me the porting team contact information? My transfer has taken more than 24 hours and it is still not working. 

Card won’t work and won’t update to a new card

today my service stopped working which I didn’t understand because I have automatic payments on, when I checked online it’s said my subscription expired and I need to change it which is fine I picked another but now it won’t except my card which has ...

Voicemail rings

Hi. Just want to lower the amount of rings my phone makes before voicemail kicks in. My phone is ringing 13 times. I want it to be 5. Thanks in advance !!!!!!   

New phone eSiM transfer

it says I need to contact you guys but I’m not sure how to do that. How can I transfer my cellular plan to my new phone

Re: Updating Credit Card Information

I’m having the exact same problem.  How frustrating as there is literally no one to talk to.no replies to tickets either.