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i just pay my phine yesterday.and irs show me my dara 10gb gone.i no use data at all.i already have this problem.and they give back.but now i tryto coñnect with agent.abd icant reach agent

how activate add on.i buy for 30$ 3Gb data and talk unlimited.my curent plan 15$ no work more.i try apdate new plan 39$.its say next month only when cicle.my phone no work.abmnd no data.but in account say i have 3Gb data.how i activate this.please an...