Community

Refund

I have decided to stay with my existing carrier. i have paid and received my sim card but have not yet activated my account.

MMS Stopped Working -- Data working, APN updated

Hello all, I have an older android Essential Phone PH-1 and last week MMS stopped working suddenly.   My mobile data is on and continues to work fine, but the phone cannot send or receive MMS messages.   I have followed the instructions here to add a...

Move e-sim to the other device

Could you help me to move my e-sim to the other device? 

unlimited international texting

If my plan has unlimited international texting, is it free for me to text to someone in China that has Canada roaming and unlimited international texting?

International calls

I got free international calls. To which countries I can call? There is no info about this.

Sim card

Hello, I have a sim card of public mobile. I did not charge it for a while. Now when I go to my account to active that. I select the section’ I have already sim card and when it asks the number on the sim card after putting that it is written that th...

Hi I just put in my new SIM card in my phone. I downloaded the app but not sure what else to do can

1 GB DATA LOST

Hello, I bought 1 GB Data on 22 December 2023 for $15. Without using any of it it was removed from my account. How to get it back?

Loosing connection and can't open a ticket for support

I'm loosing connection intermittent. It comes back when I reset the internet or restart, at least most of the time. But most of the times when I leave home so switch from wifi to mobile it doesn't work and it doesn't connect to internet. Really frust...

Coverage Options in Aruba

I am travelling in Aruba and understand that PM has no coverage there.  If I purchase an international  sim card will I be able to receive calls, texts etc?

Payment failed

Hi,I already bought the sim card. But when I activate it, the Visa credit card payment failed since yesterday. I tried to use incognito or other browser, but still failed.Could you please help how I can contact customer services as the chatbot wasn't...

How do I get some customer support??

My subscription was due to renew today. I didn't have enough funds when it attempted to renew. I added funds a little while ago but it still hasn't renewed. It says I'm subscribed, it says I made the payment, but it's also showing the money still sit...

Request to view referral count under new rewards

Good day,I've just switched my account from the old to new rewards system. So far I like it, but,I need to know, at any given time, how many referrals I have.Under the old rewards, this was displayed, along with the last 4 digits of each referral's p...

Service interruption

I am on auto-pay, and PM has mot taken the monthly payment so I'm out of service. Why the hell do i have auto pay if it does not work???? I even manually added money this morning. WHERE IS MY SERVICE???

How am I supposed to log into the account when the phone is lost or stolen.

Been asking for su8pport for one of my other accounts for 2 or 3 days already, now the phone is lost or stolen. JHC Now that account has real personal information and credit card information in it and there is now a chance a thief could get into the ...

Over charged

I changed my plan then u guys took both out of my account and iam sitting on the side of the road in Saskatoon with no gas .. this is awefull and not being able to call is not good I have been waiting hours

Double Billed

Hello @CS_Agent i need assistance with my January bill as I’ve been double billed. 

New sim registration

I cant link the new sim card

USA coverage

Recently bought the 15 day data/text package,but it would not work at all. Now I'm back in Canada and it was a waste of money adding it to my account. Is there a way to request a refund. Thanks.