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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2593 Views
  • 29 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30436 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42202 Views
  • 185 replies
  • 29 Bravos

Resolved! Data plan

I see 6g,  23.00 per month plan and I have a question: 6g means each year I can have 6g data? Thanks

Xw1 by Great Neighbour / Super Voisin
  • 284 Views
  • 1 replies
  • 0 Bravos

More rings

How do I reset the number of rings before voicemail kicks in 

LinMac01 by Great Neighbour / Super Voisin
  • 183 Views
  • 1 replies
  • 0 Bravos

Refund

Hi I canceled my plan, I’m wondering when I will get a refund

Dokinjjang by Great Neighbour / Super Voisin
  • 434 Views
  • 6 replies
  • 0 Bravos

transferring today from Koodo to Public

Since this morning, my iphone has been a set of flux waiting for the transfer to be completed.  I'm not sure why there is a setting for Personal and Primary.  the personal is showing Network Selection Public Mobile, however, when I go to make a call ...

Verla by Good Citizen / Bon Citoyen
  • 375 Views
  • 4 replies
  • 0 Bravos

Not getting Texts or Calls after 24 hours

I did the esim transfer last night and I'm still not receiving texts or calls, and I can't send texts but can make calls - everything else seems to be working. I confirmed the transfer with my previous provider within 10 minutes. Please help! 

SammiRae by Great Neighbour / Super Voisin
  • 382 Views
  • 6 replies
  • 0 Bravos

Contact me

Please contact me I have been trying to get in contact with someone!

Rockin by Great Neighbour / Super Voisin
  • 233 Views
  • 3 replies
  • 0 Bravos

Text Message doesn't work

I transferred one of my exiting phone number from Bell to public mobile at 3 days ago. However the text message still not working, no matter send or receive. The phone number is able to call/ received. The data is working also. Please advise how to m...

J216 by Great Neighbour / Super Voisin
  • 306 Views
  • 5 replies
  • 0 Bravos

Cancel services

I want to cancel services public mobile is charging me from 2 months but i don’t have that mobile number so how can i cancel the services. Auto pay is set up and company is charging me 16.95$ each month. 

Krishna31 by Great Neighbour / Super Voisin
  • 334 Views
  • 4 replies
  • 0 Bravos

Resolved! Can't submit a ticket

Hi,I've entered sim pin wrong 3 times so now it's locked. Looks like I need to ask for PUK and public mobile chat helpfully sent me to a page that says I need to submit a ticket with the link... that goes back to the chat. So basically I have no idea...

Moondust by Great Neighbour / Super Voisin
  • 320 Views
  • 3 replies
  • 0 Bravos

IMEI number ?

I subscribed using  E-Sim but They said I gave the incorrect IMEI number. And my phone will not respondwhen I phone my transferred phone.# xxxxxxxxxxxxxxxxx ? This is my phones IMEI xxxxxxxxxxxxxxxxxxxPlease helpJames  

Chip5 by Great Neighbour / Super Voisin
  • 242 Views
  • 3 replies
  • 2 Bravos

Plans. Data text and talk

 Just received a text message offering a plan for $20 that included 3 GB of data. Does that also include calling and texting. I currently have a $15 plan that has a small amount of data. I’d like to subscribe to this plan however I want to make sure ...

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RSC by Great Neighbour / Super Voisin
  • 296 Views
  • 3 replies
  • 0 Bravos

Resolved! Promotions by text

Hello,My son, who has Public Mobile, receives plan promotions by text but I do not.Where can I go to sign up for these promotions ?Thank you

NatQc by Good Citizen / Bon Citoyen
  • 420 Views
  • 2 replies
  • 0 Bravos

Canada iPhone app doesn’t working

I just purchased new plan with eSIM, I’m trying to activate new phone number But Public Mobile app doesn’t working at all And I can’t login cuz login button is broken How can I activate my new eSIM

SEONGMIN by Great Neighbour / Super Voisin
  • 393 Views
  • 6 replies
  • 0 Bravos

Payment

my credit card got cancelled, I set up a new one and yet to get renewed. How long does this take? 

Ang3l by Good Citizen / Bon Citoyen
  • 634 Views
  • 12 replies
  • 0 Bravos

Resolved! Using phone in US with Canada/US plan

I have the $34/month plan which includes "50GB Data within Canada and the US at 5G Speed" and "Unlimited Canada-US wide minutes and messaging plus unlimited international text and picture messaging++"I am planning a road trip to the US (Washington an...

rayeeh by New in Town / Nouveau en Ville
  • 602 Views
  • 4 replies
  • 0 Bravos

Change subscription and payment

Hello everyone,Last month I changed my subscription to a monthly plan and I can see the transaction has been completed. However, my current plan is until November ( as it is 3 months payment) and it shows under my account the current plan is active a...

Mariu by Good Citizen / Bon Citoyen
  • 184 Views
  • 1 replies
  • 0 Bravos

Questions about changing/updating my plan

Hi everyone, I'm a little confused.I'm posting a screenshot of the plan I'm interested in. My questions:1) This seems to include data from within BOTH Canada and the US. Am I correct?2) If I update this plan now, will I be charged immediately? If so,...

davidyates by Great Neighbour / Super Voisin
  • 377 Views
  • 6 replies
  • 0 Bravos

Activation issues

So I'm trying to activate my plan with esim and I can sign on through the web no problem, I get sent the code to my correct number and everything is great,  now in order to continue I have to finish setup via the app. However, when I sign in with my ...

NORMANA by Good Citizen / Bon Citoyen
  • 221 Views
  • 2 replies
  • 0 Bravos

Vodafone and TELUS

I recently learned that Vodafone is no longer a partner with Rogers and has switched to TELUS. I'm wondering if this means TELUS and Public Mobile will now work in Greece on the Vodafone network? I'm currently in Greece and can only get service in Ca...

cooledits_com by Great Neighbour / Super Voisin
  • 499 Views
  • 3 replies
  • 0 Bravos

Change plan

Hi I just change my plan yesterday to $30 due to there is some technical issues I wasn’t able to renew my old/previous subscription plan. I am reaching out here to ask if I could return back to my previous plan. I’m not satisfy with the $30 plan now....

Carine87 by Great Neighbour / Super Voisin
  • 296 Views
  • 4 replies
  • 0 Bravos

Unable to update credit card

I have 2 sim cards. I was unable to update credit card new date, as a result 1 account is suspended. 

Geezer1 by Great Neighbour / Super Voisin
  • 325 Views
  • 4 replies
  • 0 Bravos

Sim card pickup

Hey I ordered a line with a new sim card but I cant wait for them to ship it to my house. Can I go to a TELUS store and have them give me a new sim card to activate? 

schehade by Great Neighbour / Super Voisin
  • 203 Views
  • 2 replies
  • 0 Bravos

Can't make or receive calls

Can't make or receive calls. Data just fine. I submitted a ticket but never heard back. I've reset everything except factory reset. Do I need a new Sim?. 

Westcoast123 by Good Citizen / Bon Citoyen
  • 449 Views
  • 7 replies
  • 0 Bravos

$20/3GB plan

Is the $20/3GB plan available to new  customers or is it a rare current subscriber option only?Thx

RavingRaven by Model Citizen / Citoyen Modèle
  • 667 Views
  • 9 replies
  • 0 Bravos

New rewards program

Hi Guys, I'm kind of late, but I just realized that the new rewards program is very bad.Is there a way to get back the fidelity program?Thanks!

JauneSale by Great Neighbour / Super Voisin
  • 333 Views
  • 4 replies
  • 0 Bravos

Coverage issue at my workplace

My public mobile works just fine at home and everywhere else.But I am unable to receive and dial calls from my workplace and nearby areas. Person calling me hear phone ringing but I actually don't get any calls.At the same time text works just fine.P...

Raks1 by Great Neighbour / Super Voisin
  • 387 Views
  • 6 replies
  • 0 Bravos
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