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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12178 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 23093 Views
  • 183 replies
  • 25 Bravos

No service

I just transferred my phoned number, porting team said it was successful. But when I try phone the number it said not on service. I tried to submit a ticket, but that never worked. I need technical support team, is there any way to contact to them? T...

Guka by Great Neighbour / Super Voisin
  • 123 Views
  • 3 replies
  • 0 Bravos

I moved my number to Koodo, but public mobile still charges my card.

I got a number with Public Mobile in November and used it for 3 weeks. Then I switched to service to Koodo (transferred my number). Recently I discovered that my card was charged for two months after I transferred my number. I have no idea why.I trie...

Timur87 by Great Neighbour / Super Voisin
  • 217 Views
  • 3 replies
  • 0 Bravos

Help !!! Top up not working with *611

I have a top up number and it says that it is not working when i try to top up manually by myself. Please help me. I also need to create my online acocunt for my self-serve and i have tried 10 times already and it is not working. It registers me as i...

fednerulysse by Great Neighbour / Super Voisin
  • 128 Views
  • 2 replies
  • 0 Bravos

Resolved! Unable to add US roaming package

Hi, I'm travelling to the US tomorrow, so yesterday I added a US roaming package (15 days talk/text/data for $30). The funds have been taken from my credit card (I can see that in the CC online) and it is available in "My Account" on Public Mobile , ...

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aabasiry by Good Citizen / Bon Citoyen
  • 294 Views
  • 7 replies
  • 0 Bravos

Resolved! eSIM did not transfer

It has been over 12 hours since I signed up and and my phone is still in SOS mode.  I cannot reach an agent as this service gives me Error 404 all the time.  I used a eSIM and thought that everything went correctly as my old provided disconnected my ...

Ritadh by Great Neighbour / Super Voisin
  • 239 Views
  • 5 replies
  • 0 Bravos

Access to my account

Hi, I do not have access to my account. When I log in, it asks me for the code and when I put it in, the page I see is just the main page of Public Mobile.  If I click on my account, it will just refresh the page. Could some one help? Thanks

heidivonmac by Great Neighbour / Super Voisin
  • 181 Views
  • 5 replies
  • 0 Bravos

Rewards points were not applied to payment

My rewards points were not applied to my subscription for January to February 2024. But it shows up for my February 20 renewal date.  Why weren't they applied on my last statement?

Gary_J88 by Great Neighbour / Super Voisin
  • 185 Views
  • 3 replies
  • 2 Bravos

Multiple issues.

I've been a customer for over 4 and 1/2 years all of a sudden my community account made me make a nickname which then deleted everything I've ever done on my community. Luckily my Public Mobile account is intact. I'm looking to change from regular Si...

Anonymous by Not applicable
  • 485 Views
  • 17 replies
  • 1 Bravos

Unable to Receive 2FA SMS in Japan with Public Mobile Number

Hello, I am currently using a Public Mobile phone number from Canada, but I am unable to receive two-factor authentication (2FA) SMS while in Japan. Could anyone please advise me on how to resolve this issue or suggest alternative methods to receive ...

motoki by Great Neighbour / Super Voisin
  • 260 Views
  • 5 replies
  • 0 Bravos

Transfer esim

I am changing my phone,  how can i transfer esim onto my new phone?

AJ25 by Great Neighbour / Super Voisin
  • 122 Views
  • 2 replies
  • 0 Bravos

Didn't receive $10 referral credit

I signed up more than 10 days ago.  I used a friend's referral code and haven't received $10 and my friend hasn't received $1 but got the text "Cha-ching! you just added to your Refer A Friend reward....".

sha2024 by Great Neighbour / Super Voisin
  • 161 Views
  • 3 replies
  • 0 Bravos

subscription upgrading

I had a subscription for 14$/month but I got a reward for the number of years of subscription. So, I was paying 10$/month. I would like to have a subscription with more data. I am thinking about switching to the plan with 24$/month but I would like t...

Sofiane0711 by Great Neighbour / Super Voisin
  • 176 Views
  • 4 replies
  • 0 Bravos

Resolved! No data roaming in US

Just driven. Through Michigan and Ohio. Txt works but no data. Have purchased roaming pack with data. Any ideas

Robleabeter1 by Great Neighbour / Super Voisin
  • 275 Views
  • 5 replies
  • 0 Bravos

I'm new and...

I'm new and trying to pay for a phone plan. It never asked my home address and when I put in my credit card it declines it. Also the referral code I was given is now not working ?  I'm on the slow road to talking with someone and gave them my home ad...

Jasper99 by Good Citizen / Bon Citoyen
  • 263 Views
  • 7 replies
  • 1 Bravos

Disabling Voicemail Notifications?

I've been with PM for about a month now. One issue I can't solve is the never ending voicemail notifications.I haven't received a voicemail yet but there is a notification within the voicemail service that I can't delete (not a voicemail, but a 'noti...

Jordan- by Good Citizen / Bon Citoyen
  • 349 Views
  • 9 replies
  • 0 Bravos

Extremely slow/no data

Yesterday around this time and today I am noticing my data is completely not usable. I have signal bars but nothing is going through. I even received a text from public saying "welcome to the USA!" and I'm nowhere near the US. Located Coquitlam, BC. ...

sophi_ by Good Citizen / Bon Citoyen
  • 307 Views
  • 10 replies
  • 0 Bravos

Double billing

hello,I have been a Public Mobile subscriber since they started and have always paid my plan by voucher which I purchase at  the convenience store.Now i have just found out that Telus,which owns PublicMobile,has somehow without my approval set up pre...

ricky121 by Good Citizen / Bon Citoyen
  • 623 Views
  • 28 replies
  • 0 Bravos

Transferring eSIM

Hi! I’m at the apple store now setting up my new phone and I’m trying to transfer my eSIM to my new phone but it tells me that I am Unable to transfer the phone number and to contact public mobile. Trying to sort this ASAP since I’m at the store nowt...

Mohman by Good Citizen / Bon Citoyen
  • 269 Views
  • 7 replies
  • 0 Bravos

Resolved! Billing information older than Jan 2023

Good afternoonTwo questions:1/ I need access to billing information starting March 2022 to present (Jan 2024)2/ How can I download total expenses? I did generate to Jan 2023 but it's confusing how much has been spent in this time.Thanks

NDC by Great Neighbour / Super Voisin
  • 195 Views
  • 3 replies
  • 0 Bravos

Problems switching from Telus to Public Mobile

My friend, currently with Telus, wants to use my referral code to switch to Public Mobile. When he enters his email or phone number, it says "You already have an account with us." How can he get around this? 

Truchement by Great Neighbour / Super Voisin
  • 144 Views
  • 2 replies
  • 0 Bravos

Resolved! 500 one-time Int'l LD bonus minutes

Do these minutes cover calls to Mexico? edited by computergeek541:  discussion is unrelated to "rewards"

Jan01 by Great Neighbour / Super Voisin
  • 253 Views
  • 5 replies
  • 0 Bravos

New Phone and want to keep sim

I have an iPhone 14 Pro and just got a 15 pro. I took the sim from my old phone and put in the new phone but it gives me an error, I think due  to it being registered to my old phone. How do I get this switched so my sim will work on my new phone?

sn2willi by Good Citizen / Bon Citoyen
  • 534 Views
  • 21 replies
  • 0 Bravos

Traveling to another province temporarily

Hello,I'm on the $15 monthly plan with 100-min Canada-wide calling and unlimited messaging. Does this mean that I can continue using the plan when I visit a different province in Canada? Will data continue to work? It looks like I can receive phone c...

Iam51415 by Great Neighbour / Super Voisin
  • 234 Views
  • 4 replies
  • 0 Bravos
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