Community

Why I can't access my account?

After I did the login, the page didn't show any of my info and account details. When i press "My Account" it just brings back to the login page again. What is going on?

eSim

My phone is compatible but once i go to set up it says its not

My Daughter's Phone Was Stolen --- NEED HELP

HiMy Daughter's Phone Was Stolen and because of that she can't log into her Public Mobile account due the authorization code being sent to her stolen phone. We tried a password Reset and that is not working either.A- She needs to pause payments that ...

no call no sms

No way to troubleshoot.

Just switched to public mobile and got an esim package. Can't finish activation.

Hi, so I just got the $29 per month as an e-sim and downloaded the app as it said to finish the activation and tried logging into the app, and after logging in, it sends me back to the login page. I powered off and powered on my phone already, and no...

Trouble Activating Subscription [ESIM]

HI, I got referred by a friend, i selected a subscription and downloaded the app but it is giving an error when activating the subscription. I am using an iPhone. How do i resolve the issue? I tried to click get support on the app but after directing...

Add on data not working

I purchased 3gb add on data but it's not working. My phone is telling me I'm out of data 

public mobile website bug

just let you know, the public mobile website has bug. After I log in and out from my wife's public mobile account, and log in to my account, entering my reward, the webpage direct me to my wife's account

Trying to pay for my services as it ended today but day early

Normally my services are til the 2nd of month but this month is Canada day July 1.  Im trying to pay for my services using the web browser thru PC right now but it says:Sorry, we're not able to process your payment at this time. Please try again late...

New user

They took payment but I’m not set up and didn’t get a QR code.  I need help please

International roaming charge

How much roaming charge for pakistan 

Cancel My Deceased Father's Account

Can Some one Contact me to Cancel my Deceased Fathers account Please. I am one of his Executors and your Phone System is quite Frustrating if you do not know the Log in information or the ability to speak to a live agent

Phone

I’m travelling in Nova Scotia and I can’t send emails or use my phone with out wifi what’s up with this

Public mobile gift card

I am having trouble starting a new phone plan, I have a new sim card, and whenever I try to put a debit card number it says that it's an invalid payment even though I just bought the card on the same day. I went to a Telus store and bought a public m...

Porting out

I'm trying to port out from Public mobile, so register all the information on the moving carrier and waiting for text messages for accepting transfer. But, I'm waiting for almost 4 hours and never received message. I already submitted a ticket to pub...

I wonder why my phone can't receive phone calls.

Can anyone tell me why I can't receive phone calls anymore?

Updating credit card payment after it expires

  I got sent this message. I cannot figure out where to update it after clicking the link and logging in. I’ve looked through everything and still can’t figure it out. Please help 

no service

?to chat with an actual aagand How do weccount. We just signed up for Public Mobility Today. We can receive calls, but when we try to call out, it says no network connection. When we try to create a ticket, it says we need to enter a user name. It ne...

Unable to send or receive texts messages or making and receiving calls

After successfully transferring my number to Public Mobile provider, I am not able to make or receive calls and not able to send or receive text messages though it’s been more than five hours since the completion of number transfer.

How come my visa debit and another card doesn't work to activate my subscription?

Cell signal signal booster info

I live about one and a half kilometres from the nearest cell tower. However I live on a bench above the tower and the bench blocks the signal. On the main and second floor of the house I get one or two bars signal strength and experience poor call qu...

Port Reauthorization

Hello, Need some help with port re authorization after missing my porting request text. I have recently verified with my previous provider and just need some on Public mobile's side to validate this for me. Thanks

Payment

I had registered auto debit from my debit card but payment yet not debited.

sim card ordering

tried multiple times to order a sim card and app said everytime that there was a problem and that I should try again later.  Now it seems that I have 6 sims on order.  Anyone know how I inform someone to have them stopped.

Samsung galaxy A15 5g issue

So my samsung galaxy A15 5g is supposed to be 5g i do have a 5g plan issues with calling out  all of a sudden and cant cant add apn for public mobile only says mobile internet when i try to add a new apn it wont save even contacted support and no hel...

Need help

Good day all, I'm in Calgary, Alberta and noticed on my Public mobile app that 50% of the plans are gone ? Their is like 4 to choose from now? Anyone else experienced this ? Their is one plan in 4G and 3 plans in 5g Thank you!   

Sim Card Refund

I bought a sim card yesterday from Telus Shop. I would like to request a refund for the Sim Card that I ordered online while I subscribed my plan.