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Customer Service

JTTJ
Great Neighbour / Super Voisin

Why is it so simple to activate and pay money? Why do you make it so complicated to get a hold of someone to activate services and troubleshoot problems? I paid my fees. The money has been taken out of my account but now I can’t activate the plan. I can’t do anything on my account up until my payment. Everything was working perfectly fine now that I’ve paid. It seems like all the doors are blocked. I can’t even log into my account without an error message popping. I can’t even get a hold of customer service without the chat box giving me 1000s of problems.

2 REPLIES 2

hTideGnow
Mayor / Maire

hi @JTTJ you were using the app when you activate?

did you get to the phone number step and the last step to complete the activation ?

of you have used the app and still have problems, please message support agent and they will sort this out quickly 

7https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Handy1
Mayor / Maire

@JTTJ  Are you using the app to activate ? Not website you need the app . If still same issues with app try reboot the phone first if still no luck 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

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