2 weeks ago
When renewing $102 for 195gb plan. Why in plan details description not showing 1000 minutes long distance included.
hi @Zulfi
maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again
If same, please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In". If any issue with ticket submission, you can submit by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
2 weeks ago - last edited 2 weeks ago
@Zulfi Check if it shows the mins in your add on section main page of your account ( overview) page
Adding @Zulfi check your payment page see if it mentions it there or if you go change subscription it should say in your “current plan” description
