eSIM setup

[Gworsty]

I have a new galaxy A57, I have subscribed to plan. I checked imei number and your site said for will work with eSIM, but when I scan the QR code to get started I get message on phone code invalid or already used!

[hTideGnow]

did you use PM app? you need PM app to complete activation 

if you already using app, you need PM agent to help.  

you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage        

[Gworsty]

New member, just today. They took my money and sent a nice thank you for your purchase email. BUT what I need is a new QR code!

[hTideGnow]

hi @Gworsty for Samsung mee phone, you need to borrow a sim card from friend to setup the phone first and setup Google account, then you can download the app

[Gworsty]

I can’t get past this point on the new phone. Connected to wifi and it won’t let me get to google store to download the app. I need a new QR code emailed to me. Phone won’t go past ‘connect to a provider’ screen.

[BKNS27]

@Gworsty 

It the eSIM show in the Cellular settings?

Are you a new member? Did you port your number over from another carrier?

Or are you an existing member? If you are then you need to download the PM app on the Samsung A57 and login to your account and purchase a new eSIM. It will replace the old SIM or eSIM.

You will need a CS_Agent to help you:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[hTideGnow]

hi @Gworsty 

it will work

What you need to do is to download the PM app on the new phone, login to the app, go to Account page and choose Buy sim card and select eSIM.

the system might still charge you the $5. Pay and install the esim first.

After the new esim is installed, submit a ticket with PM agent and for reimbursement. You can submit ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".  

If any issue with ticket submission, you can submit by direct message:  

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437