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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9570 Views
  • 104 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20291 Views
  • 180 replies
  • 24 Bravos

Issue with number porting and eSIM activation

Received the "We're having trouble transferring your request. Looks like you entered an incorrect ESN/MEID. I then received the eSIM activation failed message. However, I did get the text from ROGERS asking me to confirm the porting request. To which...

JPec by Great Neighbour / Super Voisin
  • 179 Views
  • 4 replies
  • 0 Bravos

Non functioning esim reimbursement

@CS_Agent I’ve ordered an esim for my phone and it won’t work on the phone. I’d like to make sure my credit card won’t continue to be charged, but can’t get into my account, it won’t load. I’d also like to be reimbursed for the month I paid, if possi...

Frog by Great Neighbour / Super Voisin
  • 109 Views
  • 3 replies
  • 0 Bravos

US data

If I purchase 250 megs of US data for $10 can I use the phone to call while I am in the US? 

101hwy531 by Great Neighbour / Super Voisin
  • 166 Views
  • 4 replies
  • 0 Bravos

Servics

I cant verify my number in social media platforms

Pooooo by Good Citizen / Bon Citoyen
  • 363 Views
  • 14 replies
  • 1 Bravos

Resolved! new simcard vs Esim

I 'm not sure how to setup my new phone with my old number without my old sim-card.Do I need to request a new sim card, (if so where/how?) or is it easier to setup esim (where/how?)

Overse by Great Neighbour / Super Voisin
  • 240 Views
  • 4 replies
  • 0 Bravos

lost my email address

trying to update my payment info but I no login have access to email address I used when I opened account 

jps1 by Great Neighbour / Super Voisin
  • 74 Views
  • 1 replies
  • 0 Bravos

Double/duplicate charge on sign-up

Hi,I was double charged on signup during the Black Friday sale event.  The website was crashing all night which I believe was the culprit.  I have filed a dispute with my credit card company which is pending,  and also tried submitting a ticket with ...

Rzak by Great Neighbour / Super Voisin
  • 145 Views
  • 5 replies
  • 0 Bravos

Some activation steps are backwards

As the title says some activation steps are backwards so I just set up new account and decided to take advantage of free sim card to be mailed to me . So paid before activating here’s the interesting part . After paying for plan site tells me to wait...

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Handy1 by Mayor / Maire
  • 641 Views
  • 3 replies
  • 9 Bravos

Porting a Landline Number

I'm in the process of porting a number from a landline to PM.  This was initiated on Dec 20.  I'm getting conflicting information from different PM CS agents as to how long it takes.  Has anyone here done a port from a landline number and can provide...

David_F by Great Neighbour / Super Voisin
  • 154 Views
  • 3 replies
  • 0 Bravos

USA Roaming Data Addon - Florida Almost ZERO reception!

I recently purchased the 3GB USA Data Addon for a 5 day trip to Florida and had almost ZERO reception for data the entire time. Waste of money only got to use 17% of the data I paid for and most of that was at the airport. Was completely useless wher...

Meeh_Waah by Great Neighbour / Super Voisin
  • 228 Views
  • 4 replies
  • 1 Bravos

Incoming text and talk

Hello I want to ask why I can’t receive text or call when I’m in the United States?I know i can’t call or text but I think I can received right?thanks

Dencio by Great Neighbour / Super Voisin
  • 166 Views
  • 6 replies
  • 1 Bravos

How can I reach a human?

I have tried everything to contact a human agent but nothing works. Your chatbot is, as always, useless and obstructive. Multiple attempts to reach a CS_Agent gives me nothing but a 404 error.

derek999 by Great Neighbour / Super Voisin
  • 437 Views
  • 12 replies
  • 0 Bravos

Resolved! Changing my plan to 4G data 4G spped - $24

Hello,I'd like to change my plan to 4G data for $24, boxing week special.  How can I change it? Under 'change subscription' in my account, there is no such an option. Please help me.Thanks, 

SEANAHN by Good Citizen / Bon Citoyen
  • 606 Views
  • 23 replies
  • 0 Bravos

Plan change

Hello,I joined public mobile earlier this month, and now I am interested in the boxing day promo plan. Can I change to that plan with no penalty?Cheers,

DC5787 by Good Citizen / Bon Citoyen
  • 271 Views
  • 9 replies
  • 2 Bravos

Payment

I just paid the bill accidentally (Jan-Feb). For the next time, will I get two 5% of it back in points? (1. Dec-Jan 2. Jan-Feb)

Grogu by Great Neighbour / Super Voisin
  • 88 Views
  • 1 replies
  • 0 Bravos

can't get service after transfer from Freedom

@CS_Agent I switched over to Public Mobile (PM) from Freedom today.  I got SMS saying to restart iPhone to complete the number transfer ... I did so (many times), yet still have no service.

mib11 by Great Neighbour / Super Voisin
  • 152 Views
  • 4 replies
  • 0 Bravos

Switched plans

I switched plans. It said payment went through but my plan still isnt working. How do i contact someone to fix it? I tried on my account and it says my plan is activate. Its not working still

Kaejasmami by Great Neighbour / Super Voisin
  • 110 Views
  • 3 replies
  • 0 Bravos

Auto-pay

Is there any auto-pay discount now?

Grogu by Great Neighbour / Super Voisin
  • 182 Views
  • 4 replies
  • 1 Bravos

Resolved! New Phone Number

can a new user get a phone number thru public mobile 

vicki9 by Great Neighbour / Super Voisin
  • 184 Views
  • 5 replies
  • 0 Bravos

Boxing day

How long will the Boxing Day plan last?

Grogu by Great Neighbour / Super Voisin
  • 188 Views
  • 2 replies
  • 0 Bravos

Phone number not tranfered completely

I transferred my cellphone number from Eastliink to Public Mobile 1 week ago, and I had a sim card but when I did the transfer I chose to activate an E-sim card with Public. I received the text message from Eastlink and replied YES within 90 mins. No...

JianZhang by Great Neighbour / Super Voisin
  • 166 Views
  • 3 replies
  • 0 Bravos

My cell number “expired” and no more imesssge

So ever since switching to PM, I starting receiving notifications that my cell number was going to expire in 30 days, etc, every day I received this. Then finally on the 30th day, my iMessage stopped working. I have an iPhone 14. So now other iPhone ...

Covid3 by Great Neighbour / Super Voisin
  • 125 Views
  • 3 replies
  • 0 Bravos

Cancellation

How do I cancel public mobile service

TJ468 by Great Neighbour / Super Voisin
  • 200 Views
  • 7 replies
  • 1 Bravos

Not able to complete some calls

My wife’s phone isn’t able to call her moms phone as of dec 23 ..3 years no problems.SHe can only text and is able to call everyone else.Also our friend is with public mobile and can’t call anyone this week?we have removed the SIM card and reset the ...

Redred123 by Great Neighbour / Super Voisin
  • 146 Views
  • 6 replies
  • 0 Bravos
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