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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Sim card

I need to order a sim card from Public Mobile to be sent to my home address. However Public Mobile rejects my address and will not allow that I update address which I do not need to do as I have been at the same address for 27 years! Please tell me...

Resolved! cancel automatic payment and account

how to cancel account and automatic payment

Resolved! Phones dropping after 2 rings

I have an iPhone 16 and 17. The phones both drop the call after 2 rings and won’t go to voicemail. The agent says the 17 phone is not compatible with VoLTE.He checked and said the 16 is working fine but it’s not. What should I do as they were both wo...

Porting from PC mobile. New or existing number will work?

Hello, I am porting from PC Mobile (president's choice) to Public,Do I have to first start with the new number or just opt for the transfer my number option? Please confirm if anyone has recently moved from PCmobile to here. TIA.

charges

why am I getting extra charges above and beyond my monthly bill

Charged but not activated

I was charged for activation of a phone plan but didn't actually activate said plan. No contact from customer support for a refund no surprise lol anybody else deal with this before?

Activation and number transfer results in SOS status

I used the app to install an eSIM and transfer a number from Telus while I was abroad. When I arrived in Canada there is never a connection even when I turn the line on. It only results in an SOS signal. That chat support can’t help because it is al...

Re: No service Moncton, NB

We've recently started having reception issues (last few weeks) at home. It was great for the first several months. Constantly 2 bars, and my wife had to stand at the window for people to hear her when she works from home. It was not like this for...

Chatr number transfer

Hi,my number is not yet transferred to public mobile, I still see temporary number in use. It’s been more than 12 hours already. It is a huge interruption to my apps as authentication fails as I have no access to my original number

Moving koodo digital land line to public cell

I have a koodo number that I want to move to public. How can I do that? It won't let me move the number so far

New customer, porting number, call/text not working

I just set up my public mobile account. I transferred my old number to public, received a notification stating “transfer successful”.That was on June 12th, 2026. My previous cellphone is still showing my old plan as active. My new plan is operating i...

Data

I still have over 4 KB of data left but not working what’s the problem cannot get any wifi

Can receive messages but not able to call or text people with green chat bubbles

To give some backstory, couple months back i was travelling and took my publicmobile sim card out for awhile but when i put my simcard back in and came back to Canada, i could not connect and my line was just SOS only and nothing helped. In the end i...

Resolved! incomplete port

my number was not ported completely from public mobile to virgin. now my family (still with public mobile) cannot connect to me via voice call. they get a msg saying my phone is not in service. virgin has been unable to get this resolved so my last r...

Refunds

Dear Public Mobile Team,I am writing to inform you that I have transferred my number to another provider. Unfortunately, I experienced poor network services with your company—I was unable to use the voice feature in ChatGPT, and the internet speed wa...

Resolved! PMDATA10

Just getting an "unable to add" error when trying to apply the PMDATA10 code. I even upgraded from the $40 to the $45 plan to see if I just needed a newer plan, and it still doesn't work... Not on App, Web, Incognito, etc... What to do?

Port over number from Koodo NOT a prepaid account

I moved over to Public from a Koodo account (it was not prepaid) and I had to pick a new phone number because it wouldn’t let me transfer my old one. It then said to contact a customer service agent. Is the only way to get help through the Inbox vs a...

Anyone know if PM will be improving cell service in Ottawa south?

My cell signal is pretty poor in Ottawa south, specifically the Findlay Creek area. Does anyone know how to find out if PM will be increasing service in the area. If not, I heard Rogers signal is much better.

Resolved! Porting in to Public Mobile

Since switching to Public 2 days ago, my phone calls go straight to voicemail and I am unable to send or receive text messages. I also switched from a physical Sim (old provider) to an esim. Any suggestions?

Confused about billing cycle after plan change — "Active" date vs renewal date

Hi, I changed my subscription on Public Mobile and I'm a bit confused about the billing dates. My original billing cycle is from May 21st to June 20th, and it says my plan will renew on June 19th. However, the upcoming subscription shows as active on...

Can't call international number despite buying 300 international minutes

I cannot call Italy despite purchasing 300 international minutes - help

Lost my phone, need to get into my account

I lost my phone and don't have the number I need to verify. To get into my account. I've forgotten the password, and don't have access to my email until I have the phone # back on. I open this account and was hoping to link it or ?

Resolved! How to login in my account

I tried to login with email and new password but I still can not see my account after login,

No data

I have only used 7MB of data when my subscription allows 1GB and I have no data. My husband has the same problem. Two separate accounts.

Resolved! Bad port?

iPhone XR eSIM. Voice and SMS work after port. LTE shows but mobile data does not work (Safari shows server quit responding). Please reprovision data on my line.

Resolved! 5GB and 10 GB

hi, first, thanks for 2 gifts this week but 15 GB suddenly seems too much for me this month, can I hold on to the 5GB , since it only has a 30 days life , and redeem it when needed?

Resolved! Canada-US-Mexico 40gb plan

Having been bitten before in not understanding plans, I want to be 100% sure I have what I need before switching, so please excuse if these are silly/repeated questions.On the plan Canada-US-Mexico 40gb, can I:1. Receive a call while I'm in the US co...

Resolved! Plans

Do not cancel my current plan with you. I made a mistake in replying to your email about your summer plans. Do not see where to click YES2 for the $30.00 Canada - US- Mexico

New device. Erased eSIM on old device

I need to be put in touch with an agent so that I can prove my identity and use my new device

Transfer not completed after a week

When I remove the Rogers SIMcard I can no longer make any calls or texts. As well as Rogers has not cancelled my account after 6 days.

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