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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 40318 Views
  • 152 replies
  • 39 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 50854 Views
  • 182 replies
  • 30 Bravos

Resolved! RCS chats

Hi last night I signed up my family, 4 accounts on the $35 plans, we all have new S25 phones, 2 ultras and 2 plus, my phone the ultra is the only one that shows RCS supported,all other 3 lines show not supported, disabled by your carrier. How do I ge...

Gropper76 by Good Citizen / Bon Citoyen
  • 433 Views
  • 7 replies
  • 0 Bravos

Problem not resolved yet

An agent named Alex contacted me and I explained the problem that I am suffering since 18th of this month. I am not in a position to make or receive any call. I shared my problem on Tuesday and still there is no response from your end. This is simply...

Bank transaction SMS do not come through

Since I moved to Public Mobile, I no longer receive bank transaction text messages. Not being able to receive a security code impairs electronic bank transfers. Would registering the bank « phone number » in my contacts would be sufficient to solve t...

Boutisy by Good Citizen / Bon Citoyen
  • 355 Views
  • 10 replies
  • 0 Bravos

eSIM transfer

need to transfer my eSIM from my broken phone to my new phone. 

Elizabeth17 by Great Neighbour / Super Voisin
  • 135 Views
  • 2 replies
  • 0 Bravos

eSIM not activating

I’m new to public mobile and can not get the eSIM to activate, is there anyone to help me with that? Or can I be sent a physical SIM card?thanks

schirmer by Great Neighbour / Super Voisin
  • 104 Views
  • 1 replies
  • 0 Bravos

No cell signal. 4 days zero Agent help

Hello Followed the directions on moving from Telus to Public Mobile but here we are four days in no cell service and zero help from the agentsWhere the cell bars used to be with Telus, I now see two rows of four dots stacked on each otherthe iPhone 1...

Ann506 by Great Neighbour / Super Voisin
  • 122 Views
  • 1 replies
  • 0 Bravos

New ticket for my Mom's account

Hello.  I need to create a new request to get my Mom's phone number/account attached to her email address.Please advise here, thank you.Nina & my Mom Stephanie

AugBean06 by Great Neighbour / Super Voisin
  • 72 Views
  • 1 replies
  • 0 Bravos

Resolved! Can/US/Mexico calling

the following, under ‘what’s included’ does not specify if calls are covered only when from Canada…so, please confirm that; when I am in the US or Mexico, that I can make calls back to Canada, US and Mexico.Unlimited Canada, US & Mexico minutes and m...

Baggy_Pants by Great Neighbour / Super Voisin
  • 238 Views
  • 2 replies
  • 0 Bravos

I want to change plan.

I want to change my plan to $35 plan 60GB, Can-US-Mex.But I can't find it on my app. Can you change it?Thanks.

EunseobKim185 by Great Neighbour / Super Voisin
  • 174 Views
  • 3 replies
  • 0 Bravos

Data Service Disappeared

Hello, my data connection stopped working suddenly. I didn't make any changes to the account, nor subscription. Data was working perfectly for months. I've reset network settings, unregistered/reregistered on network, changed between 4g/5g, restarted...

Stanr by Great Neighbour / Super Voisin
  • 206 Views
  • 5 replies
  • 0 Bravos

Help - Payment won't process and my plan has been suspended

So My credit card expired.. plan was suspended as of today. No prob.. I log in and update my credit card for payment. It won't process. I try another credit card. It STILL will not process. I wait several hours and try again.. nope, it will not accep...

Janna2 by Great Neighbour / Super Voisin
  • 235 Views
  • 5 replies
  • 0 Bravos

Anthony

Need help getting in my account 

Anthony251 by Great Neighbour / Super Voisin
  • 88 Views
  • 1 replies
  • 0 Bravos

Lost phone

 Dear Public Mobile Customer Support Team,I am experiencing the following issues and require your assistance:Unable to Access Account Due to Lost Phone: I have recently lost my phone and am unable to receive the SMS verification codes necessary for a...

Kabebe by Great Neighbour / Super Voisin
  • 184 Views
  • 3 replies
  • 0 Bravos

Resolved! DATA DOWNLOADING

Every night between midnight and 1am there are 2 huge data dowloads filling up my data limits. I'm not awake that that time so what data is downloading and why is it so huge it's filling up my quota?

JWHB by Great Neighbour / Super Voisin
  • 257 Views
  • 5 replies
  • 0 Bravos

Double billing

Why am I paying for self service when I didn't order it?  I have been paying extra for almost ten years.How do I cancel it?  And will I get a refund?

Resolved! Subscription update

Hi.  A few weeks ago I changed my subscription to a new plan. It was supposed to take effect upon renewal. But for some reason it renewed under my old plan. How do I fix this? 

Lauren__ by Great Neighbour / Super Voisin
  • 266 Views
  • 3 replies
  • 1 Bravos

Resolved! Data Usage not Reset at Start of Cycle

My subscription usage, per the App and Web site, is currently sitting at 1.35GB. However, the total of all data usage going back to the start of the cycle is only 587.85MB. I have already put the phone in airplane mode, which released the 100MB - the...

TP666 by Good Citizen / Bon Citoyen
  • 457 Views
  • 11 replies
  • 0 Bravos

Resolved! VP of Customer Service?

Does anyone happen to know who to contact for a customer service issue? I have an issue with a CSR that needs to be reported. 

CJLOnHere by Good Citizen / Bon Citoyen
  • 265 Views
  • 4 replies
  • 0 Bravos
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