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[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Automatic Top-Up, Loyalty Recognition Rewards and Refer-a-Friend not applied

Today my credit card was automatically charged $15+tx instead of $10+tx that was supposed to be charged. The $2 Reward - AutoPay discount， the $2 Reward - Loyalty Recognition and $1 Reward - Refer-a-Friend are not applied like this Month.Can someone ...

Wrong payment

They were always applying my loyalty recognition (4$) and Auto payment(6$) in my psyment, but in my recent payment they didn’t apply it, why?

my calls are dropping.

My calls are dropping. I'm a different locations at different times. I am in my home city.Other people have reported my calls opping and they are with other carriers. This started happening a few months ago.

US Canada plan not auto-switching networks?

Hey all. I have an issue with my Canada-US plan. I am using a Samsung A54 in case that is important. I have the 50gb canada-us plan and my phone will not switch automatically to the US networks. When I'm in the US I will still get the "you're roaming...

Recommendations for using cell phone in the UK

Since public mobile does not offer a plan for UK use can anyone suggest or recommend a SIM card to purchase that would be appropriate for short term UK use? I thank you greatly in advance. Brien

Lost my rewards.

Every month PM subtracts $7 from my bill, $5 for loyalty rewards and $2 for autopay. This month I pay full price, no more rewards. Do they cancel rewards ?

Re: Credit card payment issue

I have credit card payment issue and it keep saying " it is not available" and it's been 5 days like thisI will give up using this service anymore. very frustrating and disappointing

Esim by mistake deleted

I have iPhone XS Max and I believe it allows only one eSIM. I downloaded another eSIM for travel but it deleted my public mobile eSIM. How do I restore it?

Maxwest NeoFlip Lte - "MMS memory is full, please clear memory"—But how?! FIXED

ETA 2: I've fixed it... for now. I went to my hospital's Gift Shop and bought an $11 cable to back up any files onto my laptop; in the process, I discovered I had quite a few (about 20-25) .wav files I didn't know I had. They were all voicemails (inc...

Resolved! Porting out

Hello, I am moving overseas and porting my PM number to a voip service. I put in the request last Thursday and just got FOC date of May 27 from PM. My plan is set to renew tomorrow, is there any way to avoid this? Can I cancel my PM service without a...

I am being charged more for my plan now

I was being charged around 32 for my US Canada package but now I suddenly got billed for 44 and that is the scheduled payment for the next month as well. Can someone help me?

Cannot Access Voicemail

When I followed the prompts to reset my voicemail pin the system said it would send a temp pin via sms but I never received it. When I logged into my account I click on edit voicemail password. It tells me to call my own number and follow the prompts...

Not Able to transfer my number from previous provider

Hi, I used to be with Fido. I have requested to transfer my number and I called Fido, the transfer was successful. However, when I installed the esim, it’s a new number and not my old number. Is there anyway I can get my old number back? I have submi...

Cancel Subscription

I purchased an e-sim subscription but never received the qr-code. I have already been charged for a service that I am not able to use. The app takes me back to the subscription page and logging in through the web does the same thing. There is no opti...

Being over charged

Every month my account and my husband account is being topped up. The top up happens when we are sleeping. We are not doing this. What could account for this ? Could we be hacked?

Credit card payment,I need pin # please

Refund accidental purchase

Accidental purchase can't seem to talk to a real human being. This is one of the main reasons why I did not want to go with this company. You can't talk to a physical person. Need refund. Had accidental purchase. Never activated my line would really ...

Can not access (or remember) the email associated with my phone #/account.

I've tried to access Eversafe but that is proving difficult! i need to update my payment method ASAP.

Resolved! Charged Twice During New Sign Up

I just got a new phone plan with PM and was charged in the initial set up but then once I had the esim installed it said I didn't have any funds and my phone plan was expired. I went ahead and paid again because I needed the service but how do I get...

Resolved! Cannot make conference calls

I need help! Every time I try to make a conference call, the first person on the line turns mute when adding the second person. How can I solve it? I was told it’s an issue with the phone service provider.

Resolved! Auto pay reward

I used to get a $ auto pay and locality program reward,$9 but it’s no longer there. I can’t figure out how to contact anybody for help. Does anybody know how to call Public Mobile or speak to Support?

Resolved! Missed port confirmation text

I recently switched to public but missed the number port confirmation.I no longer have the sim for my old provider

Resolved! How do I change the email associated with my account?

Resolved! can't access My Rewards Page

I click to view my Rewards but the page just comes up blank.

Data works but Talk/Text doesn’t work

I get full bars for my signal but when I try to call someone, it immediately shows “call failed”. I also can’t receive calls. When someone tries to call me it rings but I don’t see anything on my end.I tried restarting my phone, resetting network set...

Resolved! Can't login because I don't have access to my Public Mobile phone

Hi - I need to log in to my account, but I'm in Europe and unable to receive the verification code to my Canadian Public Mobile phone number because I have no coverage. Can someone please help, thank you.

Number transfer issues

I transferred my existing phone number from another carrier after I activated with an eSIM which PM. Now it’s working fine but my phone and cellular number in the “settings “shows the eSIM number which I activated before transferrer my old number. A...

Resolved! eSIM activation and transferring the old number

I transferred my phone existing phone number from another carrier after I activated with an eSIM ; now it’s working fine but my phone and cellular number in the settings shows the eSIM number which I activated before transferrer it. Anyone with same...

Resolved! CHARGE

what is the $14.95 charge for ?

Skullduggery

cant get access? what happend

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