Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Update Credit card info

I updated my credit, card now my Autopay does not recognize my new card. How do I fix this so my account is not on hold and phone will work?

Suspended Account

I recently updated my credit card on my account, and set up autopay (which ive been doing for years)I got a text saying I didn't have enough funds in my account to renew, I checked my account and double checked that I had the correct credit card info...

keirakeira by Great Neighbour / Super Voisin
  • 310 Views
  • 7 replies
  • 0 Bravos

Resolved! Lost sim card

I lost my SIM card and I have an active plan. What should I do?

Casp by Great Neighbour / Super Voisin
  • 75 Views
  • 5 replies
  • 0 Bravos

US Roaming

says page not found when try to shop for addonshow can I add US roaming?Thank you

can-do by Great Neighbour / Super Voisin
  • 89 Views
  • 4 replies
  • 0 Bravos

Resolved! I need to update credit card information

I was a victim of fraud and I had to cancel my credit card. So I need to update my information with you guys, so can continue service with you. Hopefully someone can help me out . thanks

Jonnycanuck15 by Great Neighbour / Super Voisin
  • 136 Views
  • 7 replies
  • 1 Bravos

USA Roaming 3G

Has there been anymore from PM the last few days about restoring and upgrading US roaming service? Not 2 G. edited by computergeek541: changed category from Community to Service

jyb by Good Citizen / Bon Citoyen
  • 242 Views
  • 13 replies
  • 0 Bravos

Call Log Orgins/Destinations

Good evening everyone,I am trying to get my insurance going and my insurer is asking for a call log that includes origins/destinations. I looked at the documents I could retrieve online and while you can get a call log, it does not include origins/de...

radriaans by Good Citizen / Bon Citoyen
  • 198 Views
  • 17 replies
  • 0 Bravos

Resolved! issue with credit card charge

hello, I was attempting to buy a sim card online through public mobile online service. After entering my credit card and shipping info I pressed enter. it said that there was an error in the zip code not matching between what I entered and what is re...

Caleb3 by Great Neighbour / Super Voisin
  • 111 Views
  • 2 replies
  • 0 Bravos

Contact with customer service agent

I have problems loading my payment. The usual Public mobile number 611 was not working for me. How do I get the public mobile customer service number to call and get help?

Jonas22 by Great Neighbour / Super Voisin
  • 113 Views
  • 2 replies
  • 0 Bravos

Roaming data problem

Hello, I bought a 1gb data roaming addon. I cannot connect to T-Mobile and when I look at my add-ons I don't see the data 1gb addon. Can someone assist?

gravityboot by Great Neighbour / Super Voisin
  • 124 Views
  • 5 replies
  • 0 Bravos

Missing refer a friend reward.

HiI am new customer, missing rewards /friend also not getting their friend reward. Getting 404 error when trying to do it with chatbot. Thanks for looking into this.

Bakerboy by Great Neighbour / Super Voisin
  • 121 Views
  • 5 replies
  • 0 Bravos

Hacked??? Help!!!

I received a call from someone in my contacts stating they received a text from me that I never sent. The text reads "Hi my name is Jason I recently hacked this user's phone" I changed my passwords but i need help on what to do next!

KMDTeam by Great Neighbour / Super Voisin
  • 153 Views
  • 9 replies
  • 1 Bravos

Data stopped working yesterday

I got a text yesterday saying I had used 75% of my data. I turned off mobile data and when I turned it back on today it connected to LTE but wouldn’t load anything.

scotty by Great Neighbour / Super Voisin
  • 99 Views
  • 4 replies
  • 0 Bravos

Resolved! Is 999-999-9999 a legitimate number that service providers use?

Hi, I have received two messages within the past 2-3 days from a number 999-999-9999. The first message was from Amazon saying that my account has been locked due to too many incorrect password login attempts, and asked me to click a link. The second...

Resolved! Renewal for plan

I got a email about upcoming renewal. It mentioned pre authorized payments. I just get my phone card every month and that's it. What are they talking about?

Lee_1969 by Good Citizen / Bon Citoyen
  • 109 Views
  • 6 replies
  • 0 Bravos

Tower Issue in Millbrook

There is a service problem in the area of Millbrook, Ontario. It started about 6 weeks ago right after the storm. Text messaging only works randomly a few times an hour (sending and receiving), and calling is also very spotty. Tower reception is good...

flong by Good Citizen / Bon Citoyen
  • 141 Views
  • 7 replies
  • 1 Bravos

Resolved! Unable to make account

So I was I trying to create a public mobile account but I screwed something up when signing up and now I cannot finish making the account nor can I restart the process I dont know what to do

Resolved! Internal Server Error

I can't seem to access the internet. I tried reset a few time but the message I keep receiving says, "Internal Server Error" after asking me to sign in to the network?

RitaTL by Great Neighbour / Super Voisin
  • 88 Views
  • 1 replies
  • 1 Bravos

Resolved! Activating a Sim card

Am I able to activate a new SIM card on an existing account using the same email address?

Sroszak by Great Neighbour / Super Voisin
  • 74 Views
  • 3 replies
  • 0 Bravos

Points

How do i earn more points for my rewards it confusing? 

xavier_27 by Great Neighbour / Super Voisin
  • 76 Views
  • 5 replies
  • 0 Bravos

Resolved! Telephone transfer

I made mistake when I was sent the text to accept transfer my number to public mobile, I had the wrong sim card in, now cant received calls, help

Willo by Great Neighbour / Super Voisin
  • 79 Views
  • 4 replies
  • 0 Bravos

Resolved! International minutes

I received a text saying I've used all my minutes. Online says I have over 700 minutes remaining. What's up?

Linda2323 by Great Neighbour / Super Voisin
  • 93 Views
  • 2 replies
  • 0 Bravos

Resolved! unexpected change in my data

I've been with Public Mobile for several years and never changed my plan. For a very long time my data without charges was 500 mg=250 mg according to my plan and 250 mg as some kind of reward. Several months ago I noticed that I can use only 250 mg. ...

misha0kan by Great Neighbour / Super Voisin
  • 92 Views
  • 3 replies
  • 0 Bravos

Resolved! No data, phone asks me to sign in to PM.

I've got data left on my add-ons. Yet I can't use the internet. My phone is asking me to sign into public mobile. I am traveling in a different province. It doesn't matter which browser or app that I'm using. No data. When I connect my phone to Wi-Fi...

sayacintanasi by Great Neighbour / Super Voisin
  • 77 Views
  • 2 replies
  • 0 Bravos