Monday - last edited Monday by computergeek541
Its been about 5 hrs since I replied yes to transfer number confirmation. Still no service. Please contact me for solutions.
Tuesday
Thank you for the escalation! The customer is in contact with an agent.
@Suyoungkim
usually you have to complete the activation with the physical sim first. After your physical sim is successfully setup, you can then login PM app and buy eSIM from the Account page there.
For your activation issue, I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
What if im using physical Sim and transferring to esim?
Monday
if using hard sim, remove old sim and install your new Public Mobile sim.
For esim; disable old esim and make sure PM esim is set to primary.
