cancel
Showing results for 
Search instead for 
Did you mean: 

New phone eSiM transfer

DB09
Great Neighbour / Super Voisin

it says I need to contact you guys but I’m not sure how to do that. How can I transfer my cellular plan to my new phone

1 REPLY 1

softech
Oracle
Oracle

@DB09 

To rebuy new eSIM for FREE, first, download the app on your new phone and login.  If you have problem with receiving 2FA code, click "Didn't Receive code" or "Resend code" and choose either Send email or Send voice message

Once logged in, Click Account from the bottom, then click Purchase SIM Card and select eSIM

Once it confirms your phone is eSIM compatible, click Pay $  and Install (the system will check and apply a $5 credit to bring the total price back to $0 at checkout), and follow the prompt to complete and purchase and install eSIM on your device
(in rare case that PM charges you for the replacement esim, you can submit a ticket with PM support and ask them for reimbursement)

Need Help? Let's chat.