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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

My phone was seized as evidence

how can I transfer my esim to my new phone? I’ve already payed for another month

Resolved! SIM card while traveling abroad

I'm going to Japan for two weeks and getting a local SIM card. This is my first time using a SIM card.My phone is a Galaxy S21 FE (not compatible with eSIM) Q1. Will my phone work right after just switching the SIM card? Q2. If my phone needs to cha...

Subscribing

my husband subscribed each of our phones yesterday the 12 Feb. but my phone does not call out. My husband Derek’s phone still says it is under our old company, Roger’s.

Esim not activated

Hi there ! I tried to port my number from Koodo to public mobile the account is created but esim cannot activated it's asking to contact service . I tried with esim QR code still fail

Resolved! SIM Card

I ordered a SIM card back in December. I never received it - likely due in part to the postal strike. I would like to have a new SIM card shipped to me. Who can I talk to who can check out my account, confirm that it was shipped, confirm it was not a...

Resolved! Unlimited text and phone calls

I just got this phone, never owned a cellphone before and only just today finally got my phone number transferred to this phone. I only just activated this service three days ago on February 10th and I haven't used the phone until just today once my...

Canceling my late partners phone number

How do I do this?

Log in problems

When I log in either on the app or on the website it acts as if I’ve never been a subscriber and wants me to choose a plan, set up a new sim and provide payment details. What’s going on? I’m still being charged monthly fees and my phone still works.

Cannot connect to network

The networks dropped at Bel Ave Calgary at 11:21.I received a voice mail from public mobile but I can not connect to hear.I tried to make a call but "Cannot connect to network".This is second time this month, last time it took 2 days to recover from...

Resolved! Forgot to put in referral link (just opened a plan today)

Hi there,Could you please help me. I have a referral link from someone else, but there was nowhere to type it in (or at least I didn't see a place).Thanks.Gabriela

Roaming in India

HiI am traveling to India later this month. How ca I activate roaming, so I can continue to use my phone when I am there.Kind regards

Cannot connect to network

Get SOS error message. No connection. Have installed new eSIM card.

Unable to log into my account

Hi there, I am I need help finding my account number, my phone number is +1 (226) 580-6298. I am unable to log into my account through phone verification and my email doesn’t work, could you please tell me my account number?

Transfer my phone number Lucky Mobile

I’m having difficulty transferring my phone number to Lucky Mobile, as I broke my previous phone and do not have access to it, and therefore, can’t answer any text messages or phone calls or even make any phone calls to approve a transfer. Could some...

billing

Hi need to get copies of my bill form 2020 2022 2023 2024 when i log on now i dont see anything as i have charged my provider to bell i need a new phone

Phone is locked in emergency mode

My phone locked in emergency mode only 2 weeks aga and I cannot open it. And, I am unable to log into the account

Incorrect Phone Number entered

I was setting up my phone number to transfer from another provider and i accidentally entered the number incorrectly. It looks like someone out there tried to help by adding the correct phone number and I am able to verify that phone number but then,...

US Plan Coverage & Cycle Date

Hi Everyone!Does anyone know US plans cover Alaska and Hawaii?Can I change my billing cycle date after placing a hold on my service within 90 days? For example: My billing cycle date is from January 1-30; the next cycle date is from January 31- March...

switching from bell mobility to public

I activated my new sim card in my new phone and I have a Public mobile account. However calls are coming in on my old Bell phone and I want to use the new phone. I asked Bell and they said that Public Mobile has to call them and ask to have my servic...

How to remove credit cart

Good afternoon, I transfer my number to koodo but Public mobile still withdrawed money from my account. I didn't use public mobile anymore

Activation issue

Have bought and installed a physical sim card along woth the purchase of the vouchers to correspond with plan wish to use but am not using any credit cards of any kind without any solution seeming possible.@CS_Agent

Resolved! Stucki in a loop, can't login, can't get support

I'm at my wits end with this disaster of a company. I've been with Public for one year. I think the brainwave who set my account up in the store didn't use my email or just assigned my ph number to the account, because for one year i pay my bill auto...

Resign my contract, without having submited my new SIM

Hello,I’m new to Public Mobile—so new, in fact, that I haven’t even received my SIM card yet (even though my account has been created since October 2024, and I’ve been billed since then).Since I haven’t received my SIM card, I haven’t been able to ac...

Data and text

Why is my data and texting not working. What could be the issue? I've done everything the bot said to do

One account for two phone numbers

Resolved! Changed email, now can't access "myaccount.publicmobile.ca"

I'm moving away from gmail, so I changed my email address to my new Proton Mail address. I guess something got interrupted in the confirmation process, because after I entered the confirmation code that arrived in my Proton Mail account, the page fai...