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Forum Posts

Resolved! Can't call US and login issues.

Hi. I can't call US, although my plan says I can. Says call cannot be completed. Then when I try to create a ticket, asks login info, i put it in and never accepts it. I also don't get any reset password. but click signin above and i login. So frustr...

moondin by Good Citizen / Bon Citoyen
  • 140 Views
  • 7 replies
  • 0 Bravos

Resolved! Data Issues

I have 1 GB of data monthly and when I look at my history it shows a lot of my data is being used in the middle of the night when I'm not using my phone. How do I stop this from happening??

PHastie by Great Neighbour / Super Voisin
  • 86 Views
  • 3 replies
  • 0 Bravos

Resolved! Public canceled VoIP phone number Transfering

starting from this Monday and Tuesday , I received calls from italkbb (my old company )for the old phone number transferring process(public company’s applying and italkbb’s agreement), but this morning they told me that public company canceled the tr...

wjhzlz162 by Good Citizen / Bon Citoyen
  • 102 Views
  • 2 replies
  • 1 Bravos

Phone/SIM transfer error

I had my phone number transferred from my old provider to here with a new device (I brought this on my own) to public mobile, and I got a confirmation text on the old device that it was complete, but my new device isn't working and the old one is dis...

JulesN by Great Neighbour / Super Voisin
  • 104 Views
  • 4 replies
  • 1 Bravos

Resolved! Online account registration

Hello, I’ve activated my sim and got a number. How do i register for an online account. Thanks in advance.

phuong2005 by Great Neighbour / Super Voisin
  • 83 Views
  • 4 replies
  • 0 Bravos

Resolved! Urgent - Petro-Canada - Mobiliy -can't transfer old number

I'm moving from Petro- canada Mobility. I'm trying to keep my old number. I've already activated my account..I'm try to change it under my account profile before the 1 hour limit..Petro Canada is not listed But it won't allow me to put in my IMEI num...

wingman42 by Good Citizen / Bon Citoyen
  • 172 Views
  • 10 replies
  • 1 Bravos

Data Discrepancy

I signed up for the $25 plan which says it includes 1 GB of data. When I received my confirmation email it said the plan only includes 500 MB of data. How much data does my plan actually have?

roniellen by Great Neighbour / Super Voisin
  • 81 Views
  • 3 replies
  • 0 Bravos

Resolved! rewards

I have joined public mobile on august8 and I refer by the friend, but I didn't see any $10 discount on my bill. My friend didn't receive the $1 discount on the bill.

satwinder7 by Great Neighbour / Super Voisin
  • 73 Views
  • 5 replies
  • 0 Bravos

New account

Cannot receive calls or call out, 

Gloriab by Great Neighbour / Super Voisin
  • 61 Views
  • 2 replies
  • 0 Bravos

Resolved! Missing promo data

I am supposed to receive 2 gb of bonus data for 6 mo ths after joining. I am on month 3 and the bonus data is nowhere to be seen.

Dangrafton by Great Neighbour / Super Voisin
  • 80 Views
  • 3 replies
  • 0 Bravos

Roaming not working

I added a roaming add on 3 days ago. It keeps telling me, "no service". in the past it has worked for me, but now it doesn't. I have turned my phone off an on again. It gives me 1 bar on T-Mobile then it disappears and show no service. How can I get ...

rcmoodyx3 by Great Neighbour / Super Voisin
  • 75 Views
  • 3 replies
  • 0 Bravos

Resolved! International texting

Besides the cost savings, one of the perks that lured me into switching to Public Mobile a few months back, was the fact that there was unlimited international texting. Yesterday, I did a day trip to the U.S. and tried texting back home to Canada and...

Helen62 by Great Neighbour / Super Voisin
  • 139 Views
  • 4 replies
  • 1 Bravos

Resolved! Switching plans

If I switch plans do I keep the remaining Minutes and GB that I have on the old plan?

Money added by phone but not on account

I added money by phone and voucher. Normally my plan reactivated right after I do that. It didn't. I logged in online and the money I added by voucher is not there and it says my account has been deactivated since Nov 13 but I used it yesterday. How ...

katiealexis by Great Neighbour / Super Voisin
  • 105 Views
  • 4 replies
  • 0 Bravos

Resolved! Changing plan

Hi,My plan was supposed to be changed today for my plan renewal. But I still have the previous plan on my account and my card has been charged for the new plan I chose of 15G 4GspeedHow anyone can help me with this, pleaseThanks

Lauremartie by Good Citizen / Bon Citoyen
  • 492 Views
  • 27 replies
  • 0 Bravos

Data not working

Data isn't working. Data is on, valid, no airplane mode, have reset data on phone, have restarted phone.

RB23 by Great Neighbour / Super Voisin
  • 73 Views
  • 5 replies
  • 0 Bravos

Resolved! Can public mobile block all data.

I got this phone and plan for my son and didn’t realize it comes with data. Can it be blocked on my account.

Mtt3009 by Great Neighbour / Super Voisin
  • 130 Views
  • 5 replies
  • 0 Bravos

Where are the Oracles? they are working?

Thought one of the main tasks for Oracle is to remove unnecessary posts Checked tonight, came across many redundant posts. One user in particular, high performer , 1000+ posts since joining a month ago, keep repeating what said hours ago for "solutio...

Community_QA by Model Citizen / Citoyen Modèle
  • 512 Views
  • 20 replies
  • 2 Bravos

Resolved! How to open a new account

Hi All, I am a public mobile client. My father is visiting me and he will be staying in Vancouver for a month. I thought it would be convenient to get a prepaid public mobile SIM card for him. I got my public mobile SIM card three years ago in a Lond...

Freijo8 by Great Neighbour / Super Voisin
  • 137 Views
  • 6 replies
  • 0 Bravos

Resolved! add funds

I saw there is " Add funds to my account" , What's that means? is anyone can help me?

sh3 by Great Neighbour / Super Voisin
  • 104 Views
  • 4 replies
  • 0 Bravos

Sim card issue.

I’ve bought new sim and it is not working in my Vivo mobile phone. 

Sukhwinde by Great Neighbour / Super Voisin
  • 80 Views
  • 5 replies
  • 0 Bravos

Payment

My old visa debit card expired, so I went to update the info on my account and when I do it says the card is still expired and won't let me update it. Any help would be appreciated thanks

Aidan4342 by Great Neighbour / Super Voisin
  • 61 Views
  • 3 replies
  • 0 Bravos

Resolved! I need help submitting a ticket

I need help submitting a ticket so that I can transport my old cell phone number from Koodo prepaid to Public Mobile. Please help!!

pubfun by Great Neighbour / Super Voisin
  • 74 Views
  • 3 replies
  • 0 Bravos

The site will not allow me to change my plan

The website doesn’t allow me to change my plan. It keeps saying “oops something went wrong, please try again later”, every time I click complete payment. I’ve tried for months to change my plan, and if I can’t by the end of this month, I will definit...

Fow by Great Neighbour / Super Voisin
  • 72 Views
  • 5 replies
  • 0 Bravos

Resolved! email change

how to change my email address in the selfserve account to be the same as my communauty email

cossettenancy by Great Neighbour / Super Voisin
  • 141 Views
  • 3 replies
  • 0 Bravos