Community

Monthly fee increases without a message?

If I didnt check my banking system, I havent know that public mobile increases my plan!! From 23$ to 25$.I double checked my email and text messages, none of the emails said there is a raise for that?!?!I have used public mobile for 2 years already

ESIM QR CODE

I have the QR code but when I scan it, my phone says unable to activate.

Reactivation of a number

Hello, I have received an email with a promotion if I reactivate my Public Mobile number, and I am intersted in doing this but I will need to tranfer my Koodo number to this Public Mobile. Is it possible to do this using the promotion? And how long w...

esim not loading or working and sos is on?

I just signed up with public mobile, bought an esim.  When I approved the switch from Rogers they immediately cut off my phone and the esim from Public Mobile will not load onto my phone.  I now have no phone. Please help!!

Esim not working after port

Hi PM team,During Esim setup the PM app gave me an unexpected error. I received the email with the esim and completed the process there. I got the port request through Telus for my previous account and replied yes, my Telus account terminated immedia...

Plans for Members

For everyone that complains about not being able to take advantage of advertised plans for new activations only (as all carriers do) I offer this. I am on the 24 months 50% off of $40/100GB Can-US-Mex. If I look in the app I am offered the following ...

Txt message not working

Hi, my calls work but my txt messages don’t . I got a regular sim from lucky and transferred my phone number to my eSIM with public and it’s like txt messages won’t work if I take my old SIM card out and hooked up to wifi it’s like there’s no network...

Lost SIM Card

I've lost my SIM Card and want to get one as soon as possible. I wish to retain my old phone number.Thank You

E Sim porting failure. Unable to use my number for days now

Hello. I am porting from Lucky and it just didn't work. I replied "yes" to the message asking if I was red to port....within 1 minute. still not working. I haven't had access to my number for days at this point. No access to my bank, anything involvi...

Refund

Hi, i accidentally purchase 5gb data roaming internet package from my account. But i don't need it and can't use the internet also. How can i get the refund? 

Calls in US not working. Data and SMS are OK

I have a plan with US calls and Data. Data and SMS are OK, but calls not working. (I'm currently in US)Tried VOLTE setting but no success. Same problem in 2 different phones - Xiaomi Poco x5 and Samsung Galaxy S21FChecked the IMEI of the phone to ver...

I am not able to cancel upcoming subscription

Trying to activate

I bought a PM plan and ordered a SIM card at the same time. Then I bought a phone that only uses an sim. Now I want to change that activation process but I am stuck in an endless loop.If I go to My Account it just continues to try to get me to activa...

Porting Number

I am changing providers. However, I am not receiving the text to port my number from Public. I even had the new provider try. Any help would be appreciated. Thanks. 

Unsubscribe the plan

I unsubscribed my plan as it was reactivate on april 1/2 i unsubscribed but they charged me why i can’t get my money back. I want my that payment back as i cancelled the service since last night

Canada plan

Hi, I went to a Canada/US/Mexico plan while travelling to the US for a few months. Im back in Canada now so Id like to switch to a Canada only plan, it used to be $15 monthly. My husbands is $19 monthly but only seems to be offering me $25 monthly un...

Porting number from koodo

Could you please send another request to Koodo to request to port of my number? 403 xxx xxxx  I missed the time limit to agree to this

Reactivate

Out of country.  Can not install App.  How to activate old account?

Data issues

Same thing happened to me today, calls work but data just disappears for no reason. Couldn’t even open site, so yeah definitely feels like a network issue. 

Need to uodate Mastercard expiry date

Unable to access my account- can’t remember email or password. I think my payment didn’t go through because my Mastercard expired. Need to update Mastercard but cannot access account. Phone number is 250-258-5083

charge unnormal

why I got charge PUBLIC MOBILE SELF $32.77 on Apr 1 and also charge PUBLIC MOBILE SELF-SER $22.60 on Mar 27 ? Just found this and it also happen on Feb and Jan, 2 times charge in a month, I did not know if this already happen since when, due to my tr...

phone data use does not match Public Mobile's records

Each month I get a text from Public Mobile saying I've used 75% of my data, then 100%. This happens 2 weeks into the new billing cycle. According to the usage stats on my phone I have not used anywhere near this much data in that period. How can I fi...

I cannot call

I cannot call and send text message to android phone

How can I use a U.S. credit card to bypass the Canadian Postal Code validation?

Hi,I need to update my payment method from a Canadian credit card to a U.S. credit card.However, I’m encountering an issue with the Postal Code code validation. I’ve tried adding a “0” and an “x” to the end of the 5-digit U.S. ZIP code, but both atte...

Incorrect ESN/MEID

Hello, I am having the same issue as discussed here. I already sent a message to CS_agent but no reply after a couple hours. Could you please share the number for live support for porting issues?