Community

Locals in MX cannot make phone calls to us

We are in Mexico.  Locals cannot make phone calls to either my or my husband's number which are on a Canada/US/Mexico account.What is the problem?  How can this be remedied?  

Active account your card won't be charged

As to the topic of your card won't be changed my question is this "what if you don't have a credit card?"

Can't log in or put minutes on

No service in the U.S

My husband’s phone won’t connect to the network in the U.S. we restarted the phone twice, turned airport mode on and off and can’t get it to connect.

Phone number transfer

Trying to transfer a Saskatchewan 306 number and it is saying it's an out of country number 

Voicemail rings

Hi everyone,I am trying to extend the number of rings before it goes to voice mail with no success. I have tried the *61 options in the community but they do now work. I am hoping to increase to 30 seconds as I am missing tons of calls. Any help woul...

Trouble transferring new eSIM. Solutions driving me in circles.

bought a new iPhone 17, tried to transfer eSIM from my old iPhone 14 to 17, and it said unsuccessful.  I tried to login into mobile app with new phone to purchase eSIM and it said unable to, please contact support.  Looking for help to get a QR code ...

I can't access data while in the USA

I have a Plan that offers US data.  When I got to the US I can not access data.  The iphone occasionally shows AT&T but no data.  I tried airplane mode off and on, restarted phone, reset network.  Nothing

CS_AGENT

Activated new plan. Unable to login. It keeps going back to the login page, moment I enter credentials 

Activation

When going through activation process, I got impatient and started activation prior to receiving notice from previous provider. Now unable to activate as sim already registered. Any suggestions as to how to go forward?

US service not working on 1 of two Umidigi phones

I have a Canada -us plan for both my phone and my wife's phone. We were in Tennessee for two weeks. I could send and receive messages but could not make phone calls. I contacted help and followed all their suggestions but nothing worked. My wife coul...

Trying to purchase a new esim

I don't have access to my phone number as the previous esim got deleted and I don't understand why I can't just use my email to verify my identity

Public Mobile App

Both on my iPhone and iPad devices app screens went black after opening. When I reloaded neither would accept my credentials I’ve used for years. Please advise. 

Text msgs wouldn't send or receive

Hi .  I'm on public mobile service but I'm not able to use texting income out going. I have tried  very on my side here from net work reset to restarting my phone check  all my settings doing factory reset nothing seems to work on my side here. ***Me...

Missed payment

I missed the payment today. And I updated the new bank card number. But it shows the subscription ended. How can I renew it?

Transferring services to new device (old one destroyed)

I dropped my phone at work and it was destroyed, I purchased a new device and public mobile sim card. I can login to the public mobile app but without 2fa on the old phone I'm completely stuck.

Having problems connecting to the network

Just had my battery changed in the phone I promise connected to the network or any network how to get on Wi-Fi it seems to be working at the moment but it was spotty in and out in and out as public mobile doing any upgrades or servicing on a network

I'm stuck, can't reactivate my account

I'm stuck, got my credit card hack couple weeks ago, by the time I got new one my last phone bill couldn't process so my account was put on hold. Now trying to reactivate with a new card but I always get to an error. Can't talk to anyone to help.... ...

Referal Rewards

I referred a friend 3 weeks ago. How long doesi t take for both him & me get rewards?

I'm unable to see au subscriptions under $20/month.

I used to subscribe to a plan that was $15/month. I want to go back to it as I don't need as much data anymore, but it no longer shows as an option. My husband's account, which has never upgraded from the $15/month plan, show an additional subscripti...

Just bought a new iphone

Hi just bought a new iphone. I transferred my phone number. And I purchased a new eSIM. But I don't think the plan is transferred to my new eSIM. can you help? 

How to contact Public Mobile

Can anyone please let me know how to contact Public Mobile. I need to contact Public Mobile urgently. I tried to put community-notifications@publicmobile.ca address but it shows no matches.Any help would be highly appreciated.Foyzer

TALK TAIME

I have a package of unlimited talk time within Canada, but I got a message from public mobile saying that you have limited talk time left. Has anyone faced the same problem?

Text Message

Why I can't text messages on my phone? I always got a message "sending failed". I tried sending several times but to no avail. What should I do?