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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Transferring public’s number to another carrier

I have been trying for an hour now to transfer my PM number to another carrier but PM is not sending me a confirmation. I have tried to submit a ticket but the page just won’t load. Hekp please

International calling

Hi all. Looking to travel to SE Asia and Italy for 6 months. I want to keep my number as I need it for business purposes so that people can call me. What does PM offer in this case? I know in Thailand it’s the best value to go to 711 and grab a physi...

Account login

I am unable to login to my account

Galaxy a53 5g RCS Chat Not Working

Hi,I keep receiving the message that RCS Chats are "not supported" by your carrier. This has not been an issue for me with different phones in the past and seems to Samsung related.I have tried all the troubleshooting steps. Please let me know if y...

Esim

eSIM not downloading on old phone

Samsung 23fe on 4g 6g plan VoLTE not shown on mobile connections

I have a Samsung 23feI'm on the on 4g 6g planWhen I go to settings mobile connections VoLTE not shown as an optionWhen I was with sasktel I could enable and disable VoLTE in settings on my device How can I confirm my phone is using VoLTE?Secondary qu...

Can't connect to network

I have tried everything but can't seem to connect to network. Says emergency calls only. My plan is good so I know I have avaliable data I have restarted I have done the airplane mode I have also switched Sim card into another phone and it worked fin...

Resolved! new samsung phone

Just bought a samsung s25 as my old samsung a50 only gets 3g. Anyways, trying to activate new phone but i need to put in a nano sim card (old phone has a micro) so other option is scan my qr code from public. Have no idea where to find this QR code...

Sim issue

I have no access to my phone or sim but have just paid to reinstate my access. This is still not working. I need the otp sent to my email.

Re: Billing

my visa debit card is destroyed sept.22 /25 .New one ordered will arrive10 days from now will provide new card # when new card arrives

Phone deactivated

Hello, I was out of the country and therefor my phone was not used for 90+ days.I would like to get a new sim and the same number again.I was told the number is still available and I am wondering if I can get some help in getting a new SIM card and a...

account

Closed my account and I want a balance refunded

Re: Not receiving OTP

I also haven't received my OTP

I need puk code my Sim card locked

duplicate thread

Can't make calls outside of Canada, even after purchasing "300 International Long Distance Minutes"

I'm unable to make outgoing calls to the US from Canada, So I used my points to buy the "300 International Long Distance Minutes" add on. It shows that I've used my points and that I've purchased this, but I still can't make outgoing calls to the US ...

Resolved! I need puk code my Sim card locked

Hi sir i need PUK code my sim card emei numberxxxxxxxxxxxxxxx edited by computergeek541: removed IMEI; changed category label as this discussion isn't related to Community

Resolved! PUK

I locked out my SIM card by mistake and I need puk from service provider edited by computergeek541: changed category label as the discussion isn't related to Community

International call locations

HiI want to know if I can make an international call to Sri Lanka with an international calling adder? Call originates from Canada.

Resolved! Rewards from referral

I signed up yesterday using a referral code and it said that it has been awarded to my account. However the payment I made didn’t include 10$ off. Additionally, I didn’t get 20 points in my rewards. How do I claim my referral 10$ off?

Not able to login in my account

Hi,Since 10 day's i am trying to login my account but every time it bring's me for new subscription.

Phone staying on SOS

My phone isn’t connecting to any network, it’s staying on SOS. I’ve tried all the troubleshooting, reset my network connections on my phone, and went to chat to submit a help ticket and it wouldn’t let me even do that. What’s my next move?

Mobile data in the US

I am having problems with mobile data in the US. I'm supposed to have 2gb per month according to my subscription. Are there any settings I need to change?

Billing

Need to change the credit card used for billing

'Enter SIM ME lock [NP]'

Hello

Resolved! Tried ordering SIM card, error message but took my money

eSIM transfer to new phone

As tittle says esim transfer to new phone not possible , one needs to download app on new phone and rebuy eSIM . I’ve rad here before that it’s free of charge . But I’m here to tell my experience was I had to pay for new eSIM and was charged for it t...

OVER CHARGED

Payed my bill and you took 3 payments out . Not happy at all . And you make it impossible to talk to anyone to get it fixed

Emergency calls only

I have paid for a month of service and my usage has been reduced to "emergency calls only". Why is this and how do i fix it?

SMS Gateway

I just tested sending an email to mynumber@txt.publicmobile.ca and it didn’t go through, so looks like they don’t support email to SMS at this time.

Sim activation

I paid for an esim, was charged but never got an activation QR code and the customer service representative said they couldn't help. Has anyone dealt with this? The app must of had issues and now the no refund... can I get this dealt with? Need to fi...

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