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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1580 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3344 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 32229 Views
  • 148 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 43987 Views
  • 182 replies
  • 30 Bravos

Account access

Is there a way to get access back to your account when you haven’t paid  your bill so you can’t access through  the sms text code and the login info doesn’t work. Also don’t have access to the original email account it was set up with. My mother just...

Dunn-James by Great Neighbour / Super Voisin
  • 168 Views
  • 3 replies
  • 0 Bravos

I need costumer support

I dont have service and i cannot summit. Ticket it just send me back to chat. I need service for my work and i cant be on wifi 

Etchdan by Great Neighbour / Super Voisin
  • 243 Views
  • 6 replies
  • 0 Bravos

RECOVER EMAILS

How do I delete Eversafe accounts? Over the years i've used my different emails to open Public Mobile accounts and after a while I've closed them but my emails are still attached to them. When I try to log in they want to send me 2FA codes to phone n...

YOX1923b by Great Neighbour / Super Voisin
  • 152 Views
  • 2 replies
  • 0 Bravos

duplicate account

I signed up for public mobile last month. My esim stopped working when I updated my phone and I couldn't get into my gmail and couldn't reset the password so basically lost my whole email account. I created a new gmail and signed up for another phone...

feener77 by Great Neighbour / Super Voisin
  • 206 Views
  • 5 replies
  • 0 Bravos

Auto payment failing the last couple of months

I had no issues for nearly 2 years.  When I go in to manually make the payment using the SAME card registered with my plan (that has failed twice now) it goes through fine. Has this happened to anyone else?

artfulbunny by Great Neighbour / Super Voisin
  • 187 Views
  • 5 replies
  • 1 Bravos

Text

 Everything works except texting. Tried what support bot said to do. Any ideas ?

Rawed by Great Neighbour / Super Voisin
  • 213 Views
  • 5 replies
  • 2 Bravos

Resolved! 5G to 4g Data with Pixel 6

Using Pixel 6, sometimes when i'm on 5g (and indicated full reception 5/5 bars) The date stops working, i have to manualy put it on 4g, thenn I have data more consistently. Is there a way the phone can go back and forth your 2 networks without be doi...

sharpysharpy by Great Neighbour / Super Voisin
  • 277 Views
  • 4 replies
  • 0 Bravos

Resolved! Canada US Mexico deal expiry date?

Does anyone know when they are going to stop offering them? PM used to put it in the small print but now they don't seem to bother to do that. I have a few friends I'm signing up for the plan this week and want to make sure it won't expire before the...

MattyG1 by Great Neighbour / Super Voisin
  • 169 Views
  • 2 replies
  • 0 Bravos

Is Public Mobile worth giving a go in 2025?

I'll be straight with you all, readers. I'm not at all impressed with any of the phone carriers in Canada, and I haven't been since I got my first phone plan (around 10 years ago). Right now, PM seems to have some of the best plans available and I'm ...

JB130 by Good Citizen / Bon Citoyen
  • 1181 Views
  • 21 replies
  • 1 Bravos

Lost number due to forget to resume subcription

Hi all, I appreciate all the help. My case is I paused the subcription to hold my phone number while I go abroad but I forgot to resume it within 90 days so now I lost my number. Is there anyway to get back my number? Thank you so much

Luna105 by Great Neighbour / Super Voisin
  • 155 Views
  • 3 replies
  • 0 Bravos

Sims

Bought sim card for my tablet. Can they be used for the same number and account?

Bug1 by Great Neighbour / Super Voisin
  • 189 Views
  • 4 replies
  • 0 Bravos

double charged

I am double charged and need my money back

Lan5 by Great Neighbour / Super Voisin
  • 143 Views
  • 3 replies
  • 1 Bravos

Canada, US and Mexico $35 plan

On the Canada US and Mexico plan for $35, is a call to a US number from Canada long distance or is it just part of the plan I have? If I’m in Mexico, is a call from Mexico up to Canada long distance? When I’m in Mexico, can I phone another Mexican nu...

SonnyHong1966 by Great Neighbour / Super Voisin
  • 280 Views
  • 3 replies
  • 1 Bravos

I lost my phone

I lost my phone so I cannot access the app because it asks for a OTC from both my email AND the phone number. All the articles say that the chatbot can report it lost for me but I just sends me to the same articles every time. Please help?

JeremyPetroff by Great Neighbour / Super Voisin
  • 100 Views
  • 1 replies
  • 0 Bravos

Resolved! Unsuccessful Activation

Hello,I have activated a new PM SIM and attempted to transfer over my old Koodo number but encountered an error message instructing me to contact PM for support.Can you assist to transfer my old number to Public Mobile and replace the current phone n...

HendrikH by Great Neighbour / Super Voisin
  • 171 Views
  • 1 replies
  • 0 Bravos

Plans

I renewed my subscription to 75 GB for$35  include USA and Mexico with 1000 long distance international minutes during boxing week sale.But the plan showing only 50 GB with no 1000 long distance minutes.Why?

Zulfi by Good Citizen / Bon Citoyen
  • 164 Views
  • 2 replies
  • 0 Bravos

Number port unsuccessful

Hi there,I tried to port my Koodo number to my public mobile. I get a popup that says the number transfer has been initiated and will be informed when the transfer has been completed. However, I never received and text to confirm the port. I tried re...

Tommyl120 by Great Neighbour / Super Voisin
  • 167 Views
  • 2 replies
  • 0 Bravos

closing account

I transferred my number to another provider. I logged into my account to close it down after the number was successfully transferred and I can no longer get access to my account. It just redirects to the home page. Can anyone confirm that my account ...

vonnieb by Good Citizen / Bon Citoyen
  • 150 Views
  • 2 replies
  • 0 Bravos

SMS wrong Number

I purchased a new phone concurrent with transferring service providers to Public. Followed recommended process ie subscribe, get SIM, transfer old number to Public. Voice works. SMS doesn't. SMS messages to transferred # got to old phone - which has ...

PC54 by Great Neighbour / Super Voisin
  • 163 Views
  • 2 replies
  • 0 Bravos

Text messages not working….

I cannot send or receive text when I’m away from my home..just started new month so not a data issue

Parkie by Good Citizen / Bon Citoyen
  • 238 Views
  • 5 replies
  • 0 Bravos

Can't Activate

I'm trying to activate my SIM, but it keeps asking me to log in to Eversafe. Eversafe then tries to send a OTP to phone number that has not been activated yet. I am not seeing options to activate on the webpage on my PC. How do I proceed?

wayfareangel by Great Neighbour / Super Voisin
  • 160 Views
  • 3 replies
  • 0 Bravos

Resolved! Failed to activate SIM and phone number transfer

Hi,I tried to activate my SIM and transfer my current number from Fido.  At the end of the process in the app, it said Subscription not Activated - "Something didn't go right while activating your subscription. Click below to contact a customer suppo...

Matt_MP4 by Great Neighbour / Super Voisin
  • 131 Views
  • 1 replies
  • 0 Bravos

Resolved! Credit card validation failed

Hi, I’m trying to update my card info but it keeps saying validation failed, please try again. I contacted RBC Visa and in real time tried to update the card info. They said it shows approved on their end. How can I get this approved from Public Mobi...

tristanyeom by Good Citizen / Bon Citoyen
  • 373 Views
  • 8 replies
  • 2 Bravos

Resolved! Need help transferring phone number

Need to clarify my account number so that my phone number switches over from bell to public - please help.

Nams by Great Neighbour / Super Voisin
  • 315 Views
  • 6 replies
  • 0 Bravos
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