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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Port from Koodo postpaid with eSim and sim.

I don't really understand eSims. If I sign up with eSim and port my number from Koodo postpaid, can I switch over to a physical sim later?Also, does the eSim allow me to have a local number as well as my out-of-province ported number?TIA!

Payment transaction record

Hi I switched mobile providers and I need a record of my plast prepaid payment. When I logged into my account and looked for the payments link there is no link available. I believe it’s because I am no longer a member. Can customer support send me my...

Credit Card Charged $22.60

Im trying to find out how my credit was charged. I don't see it on my account page

Not received sim

Have purchased a subscription plan and sim on December 3, but haven't received the sim yet. I was told that I would be receiving it within 4 business days. Kindly provide details on delivery and also whether my subscription will be active during thes...

cancelling my credit card on my file

How can I cancel my credit card information card on file permanently? i will call in each month before the renewal date with another card to pay

Galaxy A50, 'US 5G Talk/t\Txt/ 50GB data' add-on did not work for within-US Talk/Calls

Apparently the A50 supports 4G, but, recently I was unable to make a crucial within-US call with the add-on (but was able to access the internet). After the crisis had passed and much googling, I deselected AT&T which for some reason the phone kept s...

Resolved! claiming reward date against billing date

If I claim my reward so that it will appear on my next billing date.How many days ahead of the billing date should I claim my reward?

Accidentally subscribed add on

Hi, I recently joined public mobile service. I was just looking at different plans and accidentally purchased a new one even though I already have an active plan on my number that I recently purchased and the cycle is still active. Could you please h...

cant access my account

I am a subscriber and i tried to log in, but once i did it says i don't have a subscription and it asks me to resume activation or go to log in page.What is going on?

can't activate my account

I can't activate my account. I do not have a phone number to receive my verification code.

Can’t log into my account

I need help but not sure how to get it. When I log into my account everything is blank. My email linked to my account no longer exists so I do t even know how to reach a service agent.

Over charged

At the end of my billing cycle I changed my subscription. Then I was billed for my old subscription and new one. How do I get a refund for one if them

Agent stopped responding

I really need my phone number back they verified my identity I gave my new sim card number and now it's been 6 hrs without a response why is it suddenly taking forever? Public mobile customer service is awful

Why won't my phone accept call forwarding anymore?

I got this number to have as a work phone, it worked until yesterday and today, now when my work tries to send the call forwarding to my phone number, they recoevw only a busy signal. The phone number itself accepts phone calls from other numbers wi...

Resolved! Phone number not associated with phone

Hello,I switched over from bell about 20 days ago and was told this message would leave on its own…“This number is registered to your Apple ID, but is not associated with this phone. You can keep using the number for Imessage and FaceTime until it ex...

Expiration of Subscription & Processing Errors

Hello,Not sure if these issues are connected or if I'm just missing something that I need to do. I have been attempting to fix this myself over the last 3 days. I got a text message from Public saying my account has been placed on hold due to an unre...

SMS

Why don't SMSs go through to radio stations?

I can't make calls bc you say I have no minutes left What?!

Never had this issue. Can't get an answer. I have unlimited calling, 5g plan. This is annoying. Public Mobile customer services is awful.

Customer service

How long does it usually take to hear back from a CSA? I am trying to unlock my sim card, I have already sent a ticket. It's been a few hours and it's during business hours.

eSIM Payment Failed

I have a physical SIM card in my iPhone 11 but need to switch to an eSIM as I purchased an iPhone 17. When I try to follow the steps to purchase an eSIM in the Public Mobile app on my iPhone 17, it says "Payment Failed! Please try again or use a diff...

remove credit card information from my account

I unsubscribe service. Please help to remove my credit card information from my account.Thanks.

Data? Messages?

Im on my new Samsung s23 5g and the standard messaging isn't workingIts asking me to use smsAnd data is very slowWhy is this happening? My data is 50gb and im in a big town

Need help with putting a new eSIM on my new phone

so basically I ended up getting a new phone and wiped my other phone completely removing the eSIM off the other phone unfortunately I cannot log into the email or the phone number that is associated with my account because I can’t access them right n...

iphone 16 call interruptions

i have a new iphone 16 with a recent update to IOS 26. Since acquiring this phone i will constantly have a call dropped during a conversation. There is also a significant delay in connecting upon making an outgoing call.i had neither problem with PM...

Try to cancel autopay, stuck in activation page

HiAs title mentioned. How do i cancel autopay when i am stuck in the activation page. No matter how many times i log in and out of the page or delete the cookies settings. It wont let me to go into my account payment options. Try contacting the pm ag...

Transfer eSIM from old cell phone to new one.

Hello,I've been with Public Mobile with eSim for a while now. I bought a new cell phone and to transfer from Android to Android to the new phone, I removed the eSim from the old one and used the QR code that Public Mobile sent me to add it to the new...

Resolved! How to remove autopay?

Resolved! i can't use my Data of my plan in phone.

1, mobile data is "ON" in setting, but there is a question mark on signal icon, indicating 'NO Internet Access". and i have confirmed i have an active plan with available data 1G.2, Can you help me to solve the data issue (data can't be used), pleas...

Resolved! one time payment from the bank chequing account

I set up a pre-authenrized payment using my crdedit card with my subscrition. I wonder if I can do a one-time payment from my chequding account for part of my bill?Thanks.

SMS

Few days back, i ported my number from virgin plus to public mobile and i can call, use data, and even send and receive some text messages but i am not receiving all messages and even if i see the message in my notifications its not there on my messa...

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