Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi all, Unfortunately, for a legal matter I may have to access access my phone call log record from 2022. The available option on this website doesn't go back that far. Any ideas on how to access this? Thank you,
Hi, I just made my account with the help of a friend, Matthew. We setup the account with the intention of applying the referral code, however didn't see/get the opportunity to enter it, there was no prompt.I would like to still apply the referral cod...
"I lost my Public Mobile SIM and I’m porting my number to Telus. Please authorize the number transfer and confirm my account number + PIN for porting."
Yes, so I am now a New Neighbour, but how does this get me any closer to upgrading to $26 and 10 GB ? I am currently stuck at 1GB data and have not been helped to upgrade which I noticed expires today.HELP!!!JIM
Can someone help I paid for my subscription but it says that I have to renew it? I have been trying to get support but it’s just the same advice that I need to double check whether it was paid for, On my account on the web and the app it says that it...
I switched from Bell to Public last night. I completed the number port process but I am having issues. I can't receive calls unless I leave my physical Bell sim on. This is a Samsung S23 Ultra. The data is working and so is outgoing calls with th...
Hi,I recently switched carriers (1 hour ago at time of this message). Can support check status of my port from fizz?When can I remove old esim from phone?I can send calls. I am nervous because with fizz I was unable to receive texts.
Hi…was a long time customer until mid-June 2026 when I cancelled by subscription online…phone number ended in 7xx1…Name is David xxxxxxx…on July 20/26 I was charged $20.34 on my Visa ending in 4xx0…kindly request that $20.34 be credited back to my Vi...
Hi There, I would like to change my plan to 35/Month, please help.Also please let me know what's my balance now, I am going to buy vouchers accordingly,thanksMike
I have paid for new subscription because I didn’t know how to pay for my old one. Money has been taken out of my account but I haven’t been able to call or text or use data.. And the app is telling me I need to resubscribe but I got no money left. An...
I’m switching my phone from Bell Aliant to Public Mobile.I’ve completed the payment and installed the eSIM. I also replied “YES” to the Bell Aliant text authorizing the transfer.The phone connects to the Public Mobile network, and my mobile data is w...
Hello,I am leaving Canada permanently, so I have unsubscribed from Public Mobile. There are no outstanding dues and I am fully paid up. Are there any more steps involved in closing my account? Please confirm.
Hi,I had just done the process for sim card activation and number transfer from TELUS to Public Mobile. I did it once and in the PM app it says it failed and to contact customer service, but then I received the SMS from TELUS to port my number and I ...
HelloI currently have a virgin mobile account and trying to transfer over to public mobile.I've created a new PM account, selected ESIM, paid for the subscription, but when trying to transfer my existing number and activate my PM account I always get...
Have a data plan. Lots of data left. Can't access the Internet without wifi. Have checked the APN settings. Reset the network still not working. iPhone se
I'm currently on the $40 monthly subscription, but I want to change it to the $24 monthly subscription. When I go into my public mobile app to change subscription, I only see subscriptions more expensive than my current monthly subscription. Please h...
I have a problem as well for the transfer of my phone number as I cannot receive texts to validate the transfer to an external company. May I be given a contact to activate a manual transfer done by your agents?
Hello community. I activated a new PM account for my son's TCL Flip phone and everything works after a day. However, whenever I text to him (from my Android phone), he receives extra garbage characters after my text characters. (always 9 characters...
Changed my sub to the 10 extra gigs of data for 2 years. DID NOT/HAVE NOT RECEIVED THE GIGS. SENT IN A TICKET/COMPLAINT. NO RESPONSE. CANT RETURN TO MY OLD SUBSCRIPTION. Updated by Softech : Inappropriate comment removed as per Community Guidelines
This weekend I’ve crossed the border to visit my family in Seattle, but I noticed despite the strong signal , service was terrible, I lost a lot calls from my family and the internet service wasn’t working properly. I’m being happy all this years cro...
