Cannot access account

[patricia77]

I don't have access to my phone number to receive a SMS. I need a DM from CE

[Chalupa_Batman]

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@patricia77 wrote:

I don't have access to my phone number to receive a SMS. I need a DM from CE

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Hello @patricia77 

Can you please give us more details? Do you no longer have access to the same email you signed up with? Forgot your password? Have you tried clicking on Forgot Email or Forgot Password? 

If you still are unable to log into your account, a customer service agent will gladly help you reset your account after verifying ownership of said account. Here's how to reach them.

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

[hTideGnow]

hi @patricia77 

you cannot receive PM 2FA code?

for login issue , try to see if you can get the code via voicemail 

click Didn't receive code or Resend code and then choose  Send email or Send voice message to get the 2FA code via email or voicemail (you can call yourself from another phone to retrieve the 2FA voice message)

if still does not work, ask PM agent to help , you can submit  ticket by direct message:  

          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage