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Forum Posts

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 90 replies
  • 9 Bravos

Not receiving incoming calls or text and no outgoing texts

Hello, Wondering if any solutions are available since from the forum posts it seems this has been a common problem.I recently bought and activated a Public Mobile plan for my phone and since switching my number over I have not been able to receive in...

Lord_Jords by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Reactive my account

Hi, I set up auto pay in my account to pay my phone bill, but always I am getting massages my payment failed. So I get tired and mad why my phone plan can’t renew every months, when I have auto pay with correct I am unhappy with suspen...

Kambiz2 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Cell service during cruise

We are fortunate  enough to be going to two cruises.The 1st, Los Angeles to Vancouver.The second, Vancouver to Alaska and back to Vancouver. When taking US land vacations in the past, we have purchased the 'US talk and text bundle' and it has worked ...

kennzo by Good Citizen / Bon Citoyen
  • 13 replies
  • 0 Bravos

Resolved! Expired credit card and expired account

I have an 85-year-old friend who signed up for public mobile last year. He does not have a computer or a smartphone. His credit card expired a month ago and his automatic payments stopped and now his phone does not work. The shop he signed up with no...

John4len by Great Neighbour / Super Voisin
  • 11 replies
  • 0 Bravos

Two-Factor Authentication

What happens when you try to activate a new phone but the two-factor authentication is a phone number that you don't have access to? 

nhoa974 by Great Neighbour / Super Voisin
  • 9 replies
  • 0 Bravos

Resolved! Will need to change authorized holder of account in future

Here's my (probably) unusual story.My wife and I are providing a cell phone to her brother who lives in Saskatchewan.  Our idea is to get a SIM card here in Calgary and get it activated, hopefully with a Saskatchewan area code (hopefully, that's able...

Manimonty by Good Citizen / Bon Citoyen
  • 10 replies
  • 0 Bravos

Service Not Working

I purchase a SIM card and activated a plan. On my account it says “Active” but my service does not work. I can’t receive calls, send texts or make calls. I have an iPhone so all it says is SOS. I’ve paid for the plan and added an extra $40 to my acco...

Zoey101 by Great Neighbour / Super Voisin
  • 9 replies
  • 1 Bravos

Resolved! new activation

i  purchased a new phone and activated a new account on April 19th, 2023Public mobile has verified that i have been accepted.i can send and receive texts.i can phone out but incoming calls still go to my old Virgin phonei called  Virgin Mobile, yeste...

Morris1 by Great Neighbour / Super Voisin
  • 3 replies
  • 1 Bravos

Phone not working

I am writing in regard to the plan I have with Public mobile. I was out of country for 6 months but I paid my bill on time every month. Now I am back in Canada but my phone is not working. I want someone to contact me urgently in regards to this matt...

Manjit50 by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

New Sim Card

So, I changed my sim card, updated the new number in my account, got an email confirming that my new sim card number has been activated, but when I try to use my phone, it says "not registered on network". I tried turning  my phone off and on again, ...

CallaFarn by Good Citizen / Bon Citoyen
  • 12 replies
  • 0 Bravos

How do I get a refund for error when setting up account

I was charged for a 4g plan for 41$ and payment went through but it said “error” and did not make an account for me. I then selected a 3G plan and it worked and I was also charged for the 3G plan. Both transactions are still showing in my bank statem...

Tg10111 by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

porting request

how do I ask for a porting request from PM 

Task1 by Great Neighbour / Super Voisin
  • 9 replies
  • 0 Bravos

Resolved! up dating my plan from 3G to 4G

It states that after changing your plan, you will loose your current promotions. Does that mean I will lose my Loyalty and Pre-Authorized Payments savings?   Is there a phone number where you can talk to a real person? 

keneye by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Unable to connect to mobile networks in U.S.

I purchased a US roaming add-on yesterday and today I'm on the road in Michigan, near a major highway.  I have used this in the past and never had a problem.  However, after being able to connect to mobile networks immediately after crossing the bord...

Screenshot_20230422-140416.png Screenshot_20230422-140423.png
Sam_SWL by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Renew the $45/20GB plan Early

I have the $45/20GB plan.  Most months this is more than enough, but I see I am running low this month so would like to renew early when the data runs out, probably in a few days from now. I don't see how to do that.  I tried the chatbot but it was u...

allendick by Good Citizen / Bon Citoyen
  • 11 replies
  • 0 Bravos

Resolved! Pay and talk

Hi there, I have been a public mobile customer for a couple years now, I have noticed much better rates with you guys and your sister company Koodo and parent company Telus and would like to upgrade my account so that I have more than 8 gb of data as...

RM77 by Great Neighbour / Super Voisin
  • 6 replies
  • 1 Bravos


I need to purchase an add-on now and I cannot get any other page from the home page to do this.I need it now, why is the website not working please?

cdef2 by Good Citizen / Bon Citoyen
  • 6 replies
  • 1 Bravos

Resolved! Just activate sim, voice is working, no data

when i go to my android phone, i only saw accesspoint settings TELUS SPKOODO SP should i add another access point to get data working on the phone ? Using REALME 7 5G

samsam by Good Citizen / Bon Citoyen
  • 4 replies
  • 1 Bravos

Phone stopped working

So my phone hasn't been in service for around 3 months even though it was set to auto-pay each month, I tried logging into my account today but the account said my username or password was wrong. I tried resetting my password but no code was sent to ...

5551 by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos

Talk minutes

Why are some incoming calls being counted towards my usage and not others? 

LAGF by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos

No service

I can not make or receive calls the robot says that I have no USA roaming, but I am in Calgary not in USA

kingabrassay by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos


Won’t let me use a credit card

Mehleca by Good Citizen / Bon Citoyen
  • 20 replies
  • 0 Bravos

No service for 3 days

Hello, I haven't had service for the last 3 days. No calling or data. There seems to be no Telus outages in my area. I've been a customer for only 10 days, the first 4 I also had no service due to an issue porting my number. I'm not sure if the curre...

bradholroyd by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

Postdated activation

Hello everyone,my parents in law are coming to Canada in 2 weeks and I purchased two sim cards for them.I was wondering, can I activate their sim cards but start paying once they arrive?Is there an option during the activation process that allows me ...

Markuson88 by Great Neighbour / Super Voisin
  • 5 replies
  • 1 Bravos

New phone, bad data connection in big box stores

Hi,I recently upgraded my phone from the S21 to S23 and whenever I go to one of the big box stores my data connection is slow to unusable.  This wasn't an issue on my S21.  I heard getting a new SIM can help, was there any updates to Public Mobiles S...

mikasik by Good Citizen / Bon Citoyen
  • 2 replies
  • 1 Bravos

Unable to add funds Payment gateway says 500 error

Unable to add funds, I removed cache and followed other posts. For developers - I checked the network tab, source of the problem seems to be from an api call to /payments it doesn't seem to be connecting to it getting a 500 response. Hope this gets f...

jeremiahluis by Great Citizen / Super Citoyen
  • 14 replies
  • 0 Bravos