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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2651 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 4801 Views
  • 36 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 38245 Views
  • 150 replies
  • 37 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 49538 Views
  • 182 replies
  • 30 Bravos

Cannot login into account

I have a public mobile account for cellphone, but there are 2 email address associated with it.The phone is functional but cannot access the account due to different email addresses.Had got his resolved at one point, but the problem is back again. 

josephkal by Great Neighbour / Super Voisin
  • 187 Views
  • 5 replies
  • 0 Bravos

Resolved! Ticket submission form broken

When submitting a support ticket there are a few IMEI fields that now you can type "n/a" if you don't have one. This is not possible because those fields only accept integers so unless users put down a fake number they can't submit the ticket.

Francisco_C by Good Citizen / Bon Citoyen
  • 492 Views
  • 15 replies
  • 0 Bravos

Data Use Incorrect

So anyone else notice data use (as listed in online details) is wildly different than what Public claims you are using?My account shows 100% of data use, yet if I go into details there is about 15GB used in past 60 days (from a 75GB plan so should be...

kav2001d by Good Citizen / Bon Citoyen
  • 126 Views
  • 2 replies
  • 0 Bravos

Plan updgrade!

Hi all,Just wondering if anyone else experienced this. I upgraded my 3 accounts to new plans Can/USA/Mex and 50g download or something like that. But, the updated plans on renewal disappeared after a month or so. I have been dealing with this chat te...

Maroon1963 by Great Neighbour / Super Voisin
  • 195 Views
  • 3 replies
  • 0 Bravos

Sim

My phone is not compatible with my phone 

Moise1 by Great Neighbour / Super Voisin
  • 144 Views
  • 2 replies
  • 0 Bravos

Signal network

I did all the trouble shooting that PM provide me to do, but still it doesnt work! it shows emergency calls only sometimes have signal but usually no signal i experiemce more than a week. How to fix this somebody to help?or else i will cancel/unsubcr...

Eddlyn by Great Neighbour / Super Voisin
  • 123 Views
  • 2 replies
  • 0 Bravos

Where is the credit?

I just finished the activation but I have not received the credit.  

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lazganout by Great Neighbour / Super Voisin
  • 142 Views
  • 3 replies
  • 0 Bravos

Resolved! HELP with a lost cell phone number

back in July 2024, i ported my cell number from Rogers. after successfully activating a e-sim with Public mobile, i left the country. during my time away, my VISA expired and a new card was sent as a result. i returned to canada last night and found ...

lvh1357 by Great Neighbour / Super Voisin
  • 241 Views
  • 5 replies
  • 0 Bravos

Cannot receive/send texts after transferring to PM

Hello, I had just switched to PM from Fido today and I cannot receive or send any texts from my ported phone number. This is extremely infuriating as I need to receive 2FA texts for work. How can I resolve this? 

digopm197 by Good Citizen / Bon Citoyen
  • 301 Views
  • 9 replies
  • 0 Bravos

New sim

Activated the sim but it didn’t go on service therefore I didn’t get the code

Peter60 by Great Neighbour / Super Voisin
  • 83 Views
  • 1 replies
  • 0 Bravos

Broken phone, unable to access account

My daughter broke her phone recently is unable to get into her old phone to do a transfer to the new phone we got her… she can’t access her public mobile account to download a new eSIM either for the new phone, help!! 

Happysgurl77 by Great Neighbour / Super Voisin
  • 114 Views
  • 2 replies
  • 0 Bravos

activation

I want to activate 2 cell phones with you and want to talk to a live person to get clarification of a couple of questions. I have filled out all the necessary information required on the internet and am ready to click the pay button. I called your ph...

Jim-0553 by Great Neighbour / Super Voisin
  • 141 Views
  • 3 replies
  • 0 Bravos

Unable to make or receive calls.

Everything was normal before, but now I cannot make outgoing or receive incoming calls. When making a call, there is no sound at all, and mobile data icon at top switches from 5G to 4G. In fact, if I switch out of the call interface, the internet is ...

NkDark by Good Citizen / Bon Citoyen
  • 325 Views
  • 6 replies
  • 0 Bravos

Travelling from Canada to US

I will be travelling to the United States. I have the plan outlined below.  Can I make calls and text with no additional charges ?  Do I need to add roaming? Thanks The plan:75 GB within Canada and the US Data at5G Speed5G Speed up to 250mbpsUnlimite...

TAA3 by Great Neighbour / Super Voisin
  • 268 Views
  • 5 replies
  • 0 Bravos

cs agent

how do I private message a CS_agent?

newjtower by Great Neighbour / Super Voisin
  • 133 Views
  • 2 replies
  • 0 Bravos

eSIM to SIM during activation

I selected eSIM during the activation thinking that I was gonna use a device supporting eSIM but the plan has changed. I will my current phone which does not support eSIM. I have not completed my activation yet. Can I ask for a SIM which was offered ...

lazganout by Great Neighbour / Super Voisin
  • 195 Views
  • 5 replies
  • 0 Bravos

Credit card not working

My credit card is no longer working when trying to pay for my plan.  Nothing wrong with the card as I am using it for other purchases.  I pay for three different accounts and they have all stopped working.  Please help thanksJeremy

Jeremygrant by Great Neighbour / Super Voisin
  • 140 Views
  • 3 replies
  • 0 Bravos

CS_Agent Please help with SIM issue

I cannot open a ticket for my SIM issue. My number got transferred to Public mobile but not to my SIM. Now I don’t have any service. I need help. I could not open a ticket.

ChrisGoit by Great Neighbour / Super Voisin
  • 142 Views
  • 4 replies
  • 0 Bravos

Hi , I am new join public mobile.

I have one problem that I make mistake wrong phone number on transfer. I need to fixing the right phone number that will work with text messages. 

Pumpkin_7 by Great Neighbour / Super Voisin
  • 106 Views
  • 2 replies
  • 0 Bravos

Resolved! Issues retrieving account and number

Lost/stolen phone I cant access my email associated on my account.I also dont remember my password now..My accoynt needs to be topped up and switch plan. Switch from eSim to sim card.  

Fknbelle by Great Neighbour / Super Voisin
  • 220 Views
  • 6 replies
  • 0 Bravos

Resolved! Locked Out of App After Wrong Number Entered During Port

Hi everyone, During activation, I mistakenly entered the wrong number for porting and now I’m locked out of the app because OTPs are being sent to that incorrect number. I’ve already submitted a ticket but wanted to follow up here in case someone can...

joshniyo by Good Citizen / Bon Citoyen
  • 204 Views
  • 2 replies
  • 0 Bravos

Resolved! New Subscription. ESim not registered

I'm a new subscriber, porting in my number. My PM eSim is installed, but not registered on the PM network.I received the email that said "Congratulations, your Public Mobile subscription is now active" and "Please note it may take up to 5 hours for u...

SunYang by Great Neighbour / Super Voisin
  • 136 Views
  • 2 replies
  • 0 Bravos

Resolved! Lost sim card

 Can I keep my old phone number from a lost SIM card?

Mayuma by Great Neighbour / Super Voisin
  • 149 Views
  • 2 replies
  • 0 Bravos
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