Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
my credit card got cancelled, I set up a new one and yet to get renewed. How long does this take?
I have the $34/month plan which includes "50GB Data within Canada and the US at 5G Speed" and "Unlimited Canada-US wide minutes and messaging plus unlimited international text and picture messaging++"I am planning a road trip to the US (Washington an...
Hello everyone,Last month I changed my subscription to a monthly plan and I can see the transaction has been completed. However, my current plan is until November ( as it is 3 months payment) and it shows under my account the current plan is active a...
Hi everyone, I'm a little confused.I'm posting a screenshot of the plan I'm interested in. My questions:1) This seems to include data from within BOTH Canada and the US. Am I correct?2) If I update this plan now, will I be charged immediately? If so,...
I have been coasting on automatic payments for too long. I need a better wifi plan. When I attempt to log in I immediately get a wrong password message and a lock out of an hour on the first attempt. This is after trying a month ago. When this time l...
Just got a text for this promo via text message but I can't find the additional details (like, aside from that, what's included in the new subscription like unlimited minutes (and which countries), unlimited international text/picture messaging, the ...
So I'm trying to activate my plan with esim and I can sign on through the web no problem, I get sent the code to my correct number and everything is great, now in order to continue I have to finish setup via the app. However, when I sign in with my ...
I recently learned that Vodafone is no longer a partner with Rogers and has switched to TELUS. I'm wondering if this means TELUS and Public Mobile will now work in Greece on the Vodafone network? I'm currently in Greece and can only get service in Ca...
Hi I just change my plan yesterday to $30 due to there is some technical issues I wasn’t able to renew my old/previous subscription plan. I am reaching out here to ask if I could return back to my previous plan. I’m not satisfy with the $30 plan now....
I have 2 sim cards. I was unable to update credit card new date, as a result 1 account is suspended.
I will be travelling internationally and was wondering if I could still receive incoming text messages without having a roaming plan.
Hey I ordered a line with a new sim card but I cant wait for them to ship it to my house. Can I go to a TELUS store and have them give me a new sim card to activate?
Can't make or receive calls. Data just fine. I submitted a ticket but never heard back. I've reset everything except factory reset. Do I need a new Sim?.
Is the $20/3GB plan available to new customers or is it a rare current subscriber option only?Thx
Hi Guys, I'm kind of late, but I just realized that the new rewards program is very bad.Is there a way to get back the fidelity program?Thanks!
My public mobile works just fine at home and everywhere else.But I am unable to receive and dial calls from my workplace and nearby areas. Person calling me hear phone ringing but I actually don't get any calls.At the same time text works just fine.P...
I messed up with my phone trying to get into may account, Now i need to print my bills still locked out
When trying to port Telus number it says invalid.
I tried activating a new sim card and when picking a number, I picked one that was apparently already in use. So now I cannot login to that account or anything. I need someone to reset that sim card with a new number.
This is not a reply as such but I will be travelling to USA. Based on the advertising I assumed there would be no roaming charges when I used Public Mobile in USA with the plan I have.($34/month, 50Gb Can/USA at 5G. Unlimited Canada and US wide minu...
reactivate my account that was deactivated when his visa card expired. He re-set his visa and his phone works but mine does not. Cannot access mine as he had the only account and mine was piggybacked on his. I just now setup this account as he has be...
When public trys and send me a 6 digit code to get access to my account it never send it to my phone. Tried to get sent to voice mail but no good and there's no option for email
I paid my voucher and I don't have service. I restarted my phone 3 times and not service
Cannot gain access to the account
Hi, I recently purchased a subscription and chose to use an eSIM, however, for some reason my phone now appears like this (photo below), as if there is no network connected. Weirdly enough I can still receive calls and texts, as well as use my data, ...
I am not sure how I get in touch with an agent
how to set
I was billed twice for the same month. How do I get reimbursed?
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