Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have a public mobile account for cellphone, but there are 2 email address associated with it.The phone is functional but cannot access the account due to different email addresses.Had got his resolved at one point, but the problem is back again.
When submitting a support ticket there are a few IMEI fields that now you can type "n/a" if you don't have one. This is not possible because those fields only accept integers so unless users put down a fake number they can't submit the ticket.
So anyone else notice data use (as listed in online details) is wildly different than what Public claims you are using?My account shows 100% of data use, yet if I go into details there is about 15GB used in past 60 days (from a 75GB plan so should be...
Hi All,Yesterday I moved my two lines from Fizz, which I was on since their BETA phase, and used their online system to Buy and Setup them using e-sim.Unfortunately when doing SpeedTest (in app) or other type of speedtest online (fast etc.. ) I get v...
Hi all,Just wondering if anyone else experienced this. I upgraded my 3 accounts to new plans Can/USA/Mex and 50g download or something like that. But, the updated plans on renewal disappeared after a month or so. I have been dealing with this chat te...
My phone is not compatible with my phone
I did all the trouble shooting that PM provide me to do, but still it doesnt work! it shows emergency calls only sometimes have signal but usually no signal i experiemce more than a week. How to fix this somebody to help?or else i will cancel/unsubcr...
I had a typo in my phone number when transferring in from my old provider and now it wants to send a code to that number when I log in
back in July 2024, i ported my cell number from Rogers. after successfully activating a e-sim with Public mobile, i left the country. during my time away, my VISA expired and a new card was sent as a result. i returned to canada last night and found ...
I am having trouble. I still have an active phone with Telus and a number and my same # is active on Public Mobile. Where is my Sim card?
Hello, I had just switched to PM from Fido today and I cannot receive or send any texts from my ported phone number. This is extremely infuriating as I need to receive 2FA texts for work. How can I resolve this?
A friend can't call out or receive calls. Can text though. Has an old Samsung A8. He thinks it has been like this a couple of days. Anyone else experiencing this?
Activated the sim but it didn’t go on service therefore I didn’t get the code
My daughter broke her phone recently is unable to get into her old phone to do a transfer to the new phone we got her… she can’t access her public mobile account to download a new eSIM either for the new phone, help!!
I want to activate 2 cell phones with you and want to talk to a live person to get clarification of a couple of questions. I have filled out all the necessary information required on the internet and am ready to click the pay button. I called your ph...
Everything was normal before, but now I cannot make outgoing or receive incoming calls. When making a call, there is no sound at all, and mobile data icon at top switches from 5G to 4G. In fact, if I switch out of the call interface, the internet is ...
I will be travelling to the United States. I have the plan outlined below. Can I make calls and text with no additional charges ? Do I need to add roaming? Thanks The plan:75 GB within Canada and the US Data at5G Speed5G Speed up to 250mbpsUnlimite...
how do I private message a CS_agent?
I selected eSIM during the activation thinking that I was gonna use a device supporting eSIM but the plan has changed. I will my current phone which does not support eSIM. I have not completed my activation yet. Can I ask for a SIM which was offered ...
My credit card is no longer working when trying to pay for my plan. Nothing wrong with the card as I am using it for other purchases. I pay for three different accounts and they have all stopped working. Please help thanksJeremy
I cannot open a ticket for my SIM issue. My number got transferred to Public mobile but not to my SIM. Now I don’t have any service. I need help. I could not open a ticket.
I have one problem that I make mistake wrong phone number on transfer. I need to fixing the right phone number that will work with text messages.
There is no “didn’t get a code?” Link it just shows “resend code” but I don’t even know my number that got send that code
Lost/stolen phone I cant access my email associated on my account.I also dont remember my password now..My accoynt needs to be topped up and switch plan. Switch from eSim to sim card.
Hi everyone, During activation, I mistakenly entered the wrong number for porting and now I’m locked out of the app because OTPs are being sent to that incorrect number. I’ve already submitted a ticket but wanted to follow up here in case someone can...
I'm a new subscriber, porting in my number. My PM eSim is installed, but not registered on the PM network.I received the email that said "Congratulations, your Public Mobile subscription is now active" and "Please note it may take up to 5 hours for u...
I have a PM number and subscription for myself using. My Mom will come on April 17, and she plan to stay around half year. She is just visit visa holder, so I suppose to apply a number for her under my name. How can I do it? How can I stop it when sh...
Can I keep my old phone number from a lost SIM card?
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