Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I joined public mobile yesterday and I took the 35$ 50go plan. I saw the 35$ 100go plan in the app so I changed for that at the renewal. The thing is my renewal is april 6 but it say the 35$ 100go plan will be active march 8. Is it normal or a...
Hi, I’m having an issue with my number transfer from Virgin Plus to Public Mobile and I’m hoping someone can help.I activated my Public Mobile account last night and requested to transfer my existing Virgin Plus number. I received the authorization t...
I want to transfer my eSIM
How can I get a refund, I was unable to download the app as my phone is from Australia
Hi, I was billed twice on March 3, 2026. How can I get this corrected? Thank you!!
When does Public Mobile plan to replace 3G service with 5G service in Northern Ontario?.
I texted Yes to Freedom porting text yesterday at 6pm. Still no confirmation of number porting 16 hours later. Not able to receive calls on PM eSIM. Tried re-starting phone but didn't help.
My calls are not ringing contact
I purchased the $20/month plan this January (originally $40/month with a 50% discount for 24 months). Could someone please help review my bill? I’m having difficulty understanding it. Thank you.
Hi, I recently purchased a new phone and had to switch over my eSim from the old device to the new. At the time of the switch I was charged $5, which is not correct. I contacted CS_Agent and requested a refund.This is the statement I got back from CS...
I activated my phone with PM at 6:30 last night. I accidentally pushed the activation button before the Virgin text came through, so I closed the app. Then, I said yes to the text and then inserted the PM sim. The app and service on my phone all say ...
Trying to use my existing SIM card in my new phone
Need to get a new phone for family member for the 3G cancellation coming end of March. Will an iPhone SE 2022 work with PM? Can't check the imei as I haven't purchased it yet. Needs to be an iPhone and is only used for making phone calls.
Why are us loyal customers never given the option to change our plan to one of the new ones? Makes me sad ! I love public mobile but only new customers get to lock in the great deals !
Hello,I'm in Thailand but need to receive and make calls back to canada. Will the long distance add on work for that? Or does public mobile offer that ability? Or do I need to use one of the eSIM solutions? Any insight would be appreciated. Thank ...
Does anyone know what to do with this? I am trying to get new subscription. I asked agent and she said delete the app, restart the phone and then try again, on web close everything restart the computer and try again and wait a minimum one hour with ...
Will Public Mobile be considering offering plans for existing members to include their smart watch in their plan?
Hi,I will be traveling to India next week and would like to receive messages on my number. Is there a way to enable roaming for India on my number.Thanks,Aparna
The esim not compatible with my phone, I need to cancel and get refunded
I have my main number in my Public Mobile App. I transfer my other mobile number and I purchase a sim. then in my public mobile app, I saw the other number and my original number is gone. I also cannot received message in my main number (maybe becau...
My son put a physical sim in his iPhone 13 but there must be port damage so it’s not working. Before we knew that, he picked a phone number which is now associated with his plan. Now that we know the sim port is not going to work, we purchased an eSI...
If i change my plan will i keep the 50% off for 2 years. Got the great offer but also looking at other current available plans
I can't update me credit card..system freezes.. what to do??
Hello,I am having the exact same issue, could you provide me with the number as well?
Hi, I have already contacted a CS Agent and sent them a private message about 3 hours ago but I have not received a reply yet.I lost my previous SIM card so I cannot receive the SMS verification code to change the SIM in my account. I already purchas...
When I buy an extra 5 Gb of data how can I make it so that the 5 Gb gets used first before my current amount
Data almost gone , reactivates in 4 days, I added the 15 day for $30 , it shows in payment but still says I'm almost out! If I run out before 4 days! What do I do?
My daughter lost her phone. How can I cancel the account. At this point nobody seems to be able to help change to the new sim I bought
I was looking over my credit card statement before paying it this month and noticed two identical charges for my monthly plan on February 5th. This is a mistake and I would like a refund for the erroneous charge. How can I get a refund?
