Community

Why doesn’t the promo code PMDATA10 work

Hi there,why doesn’t the promo code PMDATA10 work in my account? I have the $25/ month plan. I’ve tried both my the website and the APP. Please help me. Thank you,Erica

locked out of account

We tried switching to public mobile from koodo yesterday, ported the number over, but accidently deleted the esim number.  Our account is now locked at the confirm identity is being sent to the phone number which is not in service. Can the option be ...

Billing address

Hi I just realized that all my phone invoices have only my postal code on it, I am required to have my full address on it, I already updated all the info on my account but I haven’t been able to reach someone that could help me getting some old invoi...

Trouble setting up a physical SIM card on a new account

I am setting up a Pixel3A with a new SIM card.  Trying to follow the instructions to enter the SIM card number through the app, but the 2FA won't let me access the account without entering in a code that it is sending to the phone number that I obvio...

why do i get ads to switch to koodo? Is it a good idea to switch to koodo?

Noserviceforaweek

Isthisawidespreadissueorjustmine>

Can’t transfer number

I’m getting an error when trying to transfer my number to fully activate my new account and I have found no useful help anywhere, please advise

My plan

HiI was able to add one of 2 vouchers for my $50  monthly plan(each voucher was $25 each), but the other voucher  could not be added. I tried both by dialling 611 and going online through my account but it was not successful. It as been 24 hours sinc...

When will the payment be taken from my account again?

Hi, my payment was declined because I didn’t have enough money in my bank account. I have added money to my account now, but my mobile data is still not working. When will the payment be taken from my account again?

Internet and roaming not working

Have done all the work arounds to connect but nothing works to connect other than wifi

Would like to change from esim to physical sim plan

I subscribed your esim plan online and make the payment.  But my phone does not support the esim.  So I went to Telus to buy a physical sim card.  But I found nowhere to activate it.  Please help me to do so.  Thanks.

Can’t log into Account

Recently changed from Roger’s to public, both were eSIMs. I texted my previous provider YES to change, everything was working when I first changed. When I woke up, I had no service just reading SOS. I tried airplane mode, Bluetooth mode, restarting m...

Please refund -- esim not phone compatiable

Hi there!The Public Mobile desktop website requested the IMEI number on my phone. I got the green light that my phone is esim compatiable. I paid. Then download the app. Then told my phone is not compatiable.Made purchase minutes ago. Please refund.

Can not use phone without Wifi.

I have 20 GB data package. I have used only 2.86 GB data . BUT without wifi I ca

Service not working

Hello,Today my service/data has stopped working although I have active subscription. My account has worked for the last few months but today data is not working, I've tried to use airplane 39 sec with phone on and off, still unable to resolve any iss...

Account

I started a private message. My son passed away and I wanted his bill to be temporarily charged to my account so I can keep his phone on for a bit and he also paid his sons phone so I wanted that charged to my credit card. They have  be messed everyt...

Can’t get into my account

Hello.  Nova Scotia is closing out public mobile.  I am trying to log into my account to figure out how to move my number to another network.  please help me. 

Not answer me

Agent not answer me to manual port out to koodo

Number Transfer from another province

Hi, I currently have a Freedom Mobile phone number that originated in Ontario. I now live in British Columbia and want to activate a new Public Mobile eSIM in BC while keeping my existing Freedom Mobile number. Before I complete activation and paymen...

Suspend my service

Hi,I have unsubscribed my plan on May 30, but it seems like it’s still working. I’d like to suspend my service to ensure I won’t be charged from June onwards. Please advise on what I should do next and confirm there is no charge on my account.

Sim switch

I am setting up a PM account, but i selected physical not esim. I dont have my physical sim yet but would like to activate an esim. Can i switch my plan to esim before i have activated physical sim? 

Finding account to change plans

We have 2 phones, mine and my Wife's. I can log in to find account/info on mine, but don't seem to have the info (account log-in, etc) to change my Wife's at the same time.How do I get proceed to get that info?David

Subscription plans

hi I am currently with Bell and I used to have a Public Mobile account before in which my subscription was $40 for a 70 GB data and thousand international minutes and unlimited calling across USA Canada and Mexico and now that I am with Bell I was ch...

NO 5G I pay for 5G Service and can only get LTE?

I have the plan that consist of 100GB of 5G service and no matter what I try I can't get it. My child also has 5G service and his works perfectly. My phone is 5G compatible. I have a Samsung S23 FE, I have turned on the airplane mode, reset network,r...

Data, SMS and voice

Hi is been since last week I noticed that my network Is not working whereas I was still having data I don’t know why. I have noticed that with all this issue my account was debited. I need to know why.

Number transfer failed

I took the steps to transfer my number from Fido to Public Mobile 3 days ago and the transfer failed. I received the text from Fido and replied yes. Then nothing happened. Now Fido tells me they still have my number but when i switch to my public mob...

Re: Number Transfer Failed

Can you send me the number as well please? Thanks.