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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11135 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22072 Views
  • 181 replies
  • 24 Bravos

Resolved! New sign up?

Hello,I would like to sign up for the current US Canada promo plan but I don't have a sim card yet (can't do an eSIM).I'm getting a SIM card delivered tomorrow. Can I sign up for it today and activate my sim tomorrow? Is that possible?Thank you,

mdeze215 by Good Citizen / Bon Citoyen
  • 146 Views
  • 4 replies
  • 0 Bravos

No Network Connection

My phone is connected to Public Mobile, but it says "no connection."I've tried restarting my phone, and resetting the network connections, but no luck.I can't text, make phone calls, or use data.

Transfer esim to physical sim

Hi there.Just wondering if I want to transfer my esim to a physical sim, all I need to do is change the sim number on my profile right? And it transfers everything across like my number? Just unsure of the process of doing this. Thanks! edited by coi...

Ryanm353 by Great Neighbour / Super Voisin
  • 171 Views
  • 7 replies
  • 1 Bravos

Cannot connect to network

I noticed this morning that I had no connection with the mobile network. I have checked my APN settings, and they match the ones listed by Public Mobile. I have tried all the reset procedures outlined by the chatbot, but cannot file a ticket as the t...

Kiwinadians by Great Neighbour / Super Voisin
  • 153 Views
  • 5 replies
  • 0 Bravos

I am not receiving an call or text

I recently transferred from Rogers to Public Mobile. I can make calls, the phone I am calling see the correct number as the incoming call identification. However, I do not receive those calls or texts if someone calls or texts me.

GKCO by Great Neighbour / Super Voisin
  • 145 Views
  • 3 replies
  • 0 Bravos

US add on package

I have tried the US 3gb unlimited talk, txt bundle $30. with no success. changed the settings in apn to what was recommended. and still no luck. Maybe public mobile could come up with a sim or esim that you could purchase to use when you travel so no...

pjhawk1 by Good Citizen / Bon Citoyen
  • 142 Views
  • 4 replies
  • 0 Bravos

Resolved! Canada/us plan

Can I call the US for free while in Canada with the Canada/US wide minutes or is it only if I’m in the US?

JaniceH1 by Great Neighbour / Super Voisin
  • 279 Views
  • 5 replies
  • 0 Bravos

Resolved! New activation via e-sim shows no service, no networks available

I have a new activation via e-sim and my phone downloaded the e-sim and that all seemed to work fine (Google Pixel 7 Pro) but the I have no bars with Public mobile and when I turn off automatic network detection I get no networks found immediately wi...

grimacexl by Good Citizen / Bon Citoyen
  • 172 Views
  • 8 replies
  • 0 Bravos

Points

How to get points faster because I didn’t understand 

Saif_Ben10 by Great Neighbour / Super Voisin
  • 109 Views
  • 3 replies
  • 0 Bravos

International LD.

with international LD is Mexico included or is it just USA. 

Murp by Great Neighbour / Super Voisin
  • 125 Views
  • 3 replies
  • 0 Bravos

Service

Not getting Internet but calls and messages working fine, from today evening itself my mobile data is not working, every website I goes shows no connectivity 

AnuDavisk by Great Neighbour / Super Voisin
  • 124 Views
  • 2 replies
  • 0 Bravos

Service

Hello! Can anyone help me access my SIM PUK? Thank you 

nessacyu by Great Neighbour / Super Voisin
  • 188 Views
  • 8 replies
  • 0 Bravos

Resolved! Port confirmation text

Stuck at step 6, seems like a lot of people have this issue. I won’t reload or let me go back to try again and re send sms to transfer number. I wasn’t able to receive the text. I just need it resent. Help please!

Courtneyh01 by Great Neighbour / Super Voisin
  • 150 Views
  • 4 replies
  • 0 Bravos

porting/esim issue

Accidentally put physical IMEI instead of esim IMEI. Sent a private message to CS_Agent but can't call other numbers since the number no longer works.

ericrleung by Great Neighbour / Super Voisin
  • 87 Views
  • 2 replies
  • 0 Bravos

Cant fully activate

Activated with a new phone number and installed esim but errored out in step 6 of activation. Logged out and back in and it asked me to choose a new number which it then says there's an error during activation and asks me to retry. 

Litttlelam by Great Neighbour / Super Voisin
  • 109 Views
  • 3 replies
  • 0 Bravos

Phone lost

Hello my wife lost her phone and she’s also with public we try to login her account but couldn’t because we cannot be able to receive the security code without her phone. How can I report it? Please help

Donju by Great Neighbour / Super Voisin
  • 91 Views
  • 2 replies
  • 0 Bravos

Subscription not activated

 ”Something didn't go right while activating your subscription. Click below to contact a customer support agent.”going to the support leave a me on a blank white screen and I still got charged $38 so is this just blatant theft?

Colind1233 by Great Neighbour / Super Voisin
  • 89 Views
  • 1 replies
  • 0 Bravos

Public Mobile Multi Accounts?

All phone numbers have there own email associations? Kind of annoying when its your daughters phone and she has to be present with her phone to be able to access the website and her phone number! No way around this?

RHExodus by Great Neighbour / Super Voisin
  • 107 Views
  • 3 replies
  • 0 Bravos

1-3 Bars and not getting 5G?

Hello! I just moved here from Freedom Mobile on the 34$ promo plan and I noticed that 5G isn't working, It's enabled on my phone, and I have an iPhone 13 Pro Max. I don't understand, I'm 2KM of 2 towers 1 Bell and 1 Telus, I thought that would be eno...

ChrisTiv7 by Great Neighbour / Super Voisin
  • 225 Views
  • 7 replies
  • 0 Bravos
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