Community

Port-in stuck from Virgin due to name mismatch - Invalid Number error

Hi, my number transfer from Virgin Plus is stuck due to a previous name mismatch (I have updated my profile now to match my Virgin bill). The system currently locks my number, so I cannot resubmit manually and keep getting an 'Invalid Number' error. ...

My data isn’t working

My data is not working it’s very slow I tried getting a data add on but still no working 

Traveling to US

Hello there, I am travelling to US. My current plan is 30GB + bonus 50 GB for using in Canada, US and Mexico. Should I inform PM and require any technical support such as roaming before I travel? Or, I just go to the US and the roaming will automatic...

WeChat

Hello,My Wechat moments can’t download the pictures and videos all the time. Sometimes it can show, but  sometimes it doesn’t. My friend told me that he had the same issue before.  PM helped him and got his account changed to use IPv4 instead of IPv6...

SIM card stop working

Dear Customer Support Team,I am writing to request a replacement SIM card for my mobile phone.I have been using the exact same SIM card for approximately 5 years. However, for the past few weeks, my phone has frequently displayed a No SIM card error ...

Poor Reception Summer 2026 Pictou County B0K1N0

Past sevice in Pictou County Nova Scotia was acceptable.   postal code where we are is  Bok1n0 Presently May, June, July, 2026 calls get dropped,we cannot hear each other over our phones 50 percent of the time.Please check your towers because we are ...

Roaming

How does roaming work outside of North America?

Roaming which country and charges

Is Public Mobile planning to end service? Website is offering switch to Koodo

Hi — I noticed an option on the Public Mobile website to “switch to Koodo” and I’m worried this means Public Mobile might be shutting down or changing service. Does anyone know if Public Mobile is planning to stop its service or migrate customers to ...

Network upgrade

I checked my phone IMEI number, it indicated the device is not compatible with pulbic mobil network. So I need to swith to Telus network in future?

Porting issue

Could you kindly send me the porting support team number? I ported from Fizz mobile and unable to get inbound calls

Did not receive an activation summary email.

did not receive an activation summary email. 

Phone Call

Hello all. Anyone know why I can’t seem to dial out a 1-800 number?

Number ported from TELUS to Public Mobile – outgoing calls and SMS work, but no incoming calls or 2F

Hi everyone,I’m looking for some advice.Today I transferred my number from TELUS to Public Mobile using an eSIM. I replied YES to the TELUS port authorization text at 2:29 PM, and TELUS immediately cancelled my service.Current status:Public Mobile eS...

Transferring existing public mobile number to koodo

Hello I am attempting to transfer my existing public mobile number to Koodo but it wont allow me, it says...Phone number not eligible for portI have moved from a small-town to a city, surely I must be able to do this, please help, thanks 

Strange offer

I currently have a plan that is Canada US Mexico 80 gb per month for $35. Today I received a text message from Public Mobile saying that I qualified for a limited time offer to upgrade to Canada US Mexico 80 gigabytes per month for $39. What is that ...

Lost phone.

Hi..my son lost his phone with sim in it..I just bought him a new phone...It's a Motorola g35..it has esim capability so can you help me get his old subscription onto his new phone..thx..Bob

BONUS FOR A NEW MEMBER

How do I get the discount for a new member joining.  My son just joined Public Mobile.

My iPhone shows 5G but No Data

I just subscribed with PM. I have no data at all. I did Network Reset. I have signal and the phone even shows the 5G but it is not working. PM took my access to APN. So, I can't make any changes and I am so hopeless as there is no support from PM. I ...

new subscription

i have subscribedSpoiler to Public Mobile and cancelled Rogers. I activated the PM eSIM but my phone does not seem to work. Do I need to take out the Rogers SIM card? to Public Mobile and cancelled Rogers. I activated the PM eSIM but my phone does no...

new subscriber

I have joined and went the esim route. supposedly the process said everything was activated but nothing works and now i have lost my previous service.

@CS_Agent - Phone Issued

@CS_Agent My son and I are unable to make or receive phone calls. We also do not receive the verification emails from Public mobile. We’ve tried the other suggestions in the community. Public Mobile, please assist. 

Re: No long distance package?

I want to remove the adds on of long distance call from my package, but there is no this option to choose. Can you help?

CS_Agent

I have an account under a different email and phone number that will not let me login despite resetting the password multiple times. I reset the password, attempt to login with the new password, and it does not work. I need to update my credit card i...

I can log into My Account, but do not see any menus, plans, things specific to me

I have been trying to up date my payment information but when I log in - what seems to be successfully - I don't get any menus, or ways to do anything. I only the the main website where anyone lands when they arrive at PM.  It seems like I get logged...

eSIM puk

I forgot My eSIM puk number and I am locked out of my phone. What do I do now?

Why is my talk not activated

Just signed up. Very frustrating process. Followed all step, everything working except the phone for making and receiving calls. Keeps saying this phone number is not activated. Yet I can search Sifari and do texting.