Community

Verification code

Hello I am having issues getting into my account I forgot my password and had to reset and then because of that it wanted a verification code which is linked to a old phone number I no longer have access too and there is no option to change it or to ...

Data usage for last month is totally wrong

2 days before the end of billing cycle, my data usage was shown running out ( 100G/100G). But I did not do any excessive usage for the month and the data usage breakdown showed not even 10G for the whole month. This resulted in not being able to use ...

Voicemail not active when keep pressing '1'

When I keep preesing '1', voicemail does not connect, it is inactive. However, when I dial my own 10 digits number, voicemail works properly. I reset the voicemail, reset mobile network, restart the phone to no avail. This feature was working properl...

Refund for US data roaming that didn't work

I purchased the Unlimited U.S. Talk, Text and 5GB Data Bundle (15 days) ($30) for a recent Hawaii trip. However, the data roaming did not work. To resolve the data connection issue, I then paid an additional $30 and switched my plan to one that suppo...

Port from Bell MTS to Public Mobile

Ported number from Bell MTS to Public Mobile via eSIM. Carrier shows Public Mobile, old Bell line disappeared after turning it off. Outgoing calls work, but incoming calls do not (go to voicemail), and I cannot send/receive texts or iMessages. I’ve t...

Phone saying esim unsupported

Nennd help possible  new esim

qr code needed

Could someone please send me the email to activate my esim that I purchased...   I received the email removing telus from my phone.. but nothing from public 

Activating eSIM

Hi, I purchased an eSIM and transferred my previous phone number to it, but the eSIM has not been activated.I have already tried activating it three times using the QR code, but it still does not work.Could you please let me know what I should do nex...

Wrong phone number

I accidentally entered the wrong phone number and I need help putting in the correct one 

Will my current plan discount stay if I suspend for one month?

I am planning to travel and will suspend my subscription for about one month. Will my current promotional price/discount ($20/60GB) stay the same when I reactivate the plan?

Can't submit a ticket

I filled all the asked questions and didn't left anything empty, but the submit button doesn't work l, doesn't allow me to submit the ticket.

Activating a new account

Help! I’m not having any luck contacting customer service. I’m on the last step to transfer my existing number to Public Mobile for myself and my husband’s, the payments have gone through. We don’t want to lose our current numbers as we have had them...

S22 Flip not sending/receiving MMS messages

Hey folks. Bought this phone a couple weeks ago to try out "dumb phones". Love it so far. Only issue is that is won't send/receive photo messages in the standard Google Messages app.Everything sends fine via FB Messenger or Whatsapp, though. I have t...

Payment

How to update credit card 

Subscription not be activated

This is exactly whats happening to me also... 

Account will not activate, no QR code sent

I can't reset my password

My. Phone was in my car when it was put into the impound so I can't reset Password without  the 2 step verification code sent to my number on that phone..I used to be able to listed n to my voice mail for codes but now I need into my P. M account to ...

can i use my phone in bermuda?

I have canada/usa/mexico plus 2 one-time 500 Int'l LD add-ons

Can't access account - phone number suspended?? phone app will not work

When I try to use the phone app it just opens then closes.  In web browser I sign in and confirm via email, but will not show me my account.

Subscription cannot be activated

I have tried many times to activate my subscription, but every time I try the error code comes up that it cannot be activated and then when I try to contact support, it will allow me to login only to lead me to a blank page. I have also tried submitt...

@ communityI switched plans. They took my money no service.

I switched. I have a bill for my service. but it says I have no service right now.

Unable to complete activation

Activation paid but no eSIM was generated and I did not receive a QR code. After submitting activation in the app, the app keeps showing an error and loops back to activation. The website only shows ‘Finish setup in the app’ with my payment receipt. ...

I need my points redemtion reversed as I was trying to credit my bill .

please reverse my poitns redemption of 20 points done on April 6,26 as I was trying to credit my bill.  if you can please credit my bill with the 20 points instead. 

Unable to complete my physical sim registration

Will need your help to complete my sim / plan registration. After making payment it's redirecting me to the app and my app has been saying it's under maintenance. I am in cold lake Alberta

7B1 error: cannot make or receive calls, text or data

I switched from another provider to Public Mobile and so far I have had a horrible experience. My old number has been inactivated and new one does not work - I cannot call, text or use the mobile data. I have raised several tickets - none of which ar...

Unable to complete my physical sim registration

Hello, need help, been unable to complete my sim registration after making payments, it refers to the app, and app is currently under maintenance for the past 2 hours, what else can I do

Subscriber verification

Hi there,I'm having trouble with an online service that semi-requires a phone number, but won't let me use my (17 month old) Public number.Is there anything I can request from Public by way of documentation/verification that my number is my number?It...