Can I choose a specific number? My previous public mobile number.

[MrVenture]

So I accidentally messed up the automatic payments and lost the phone number I used to use with public mobile. I can see when I call the number it is not in service so it doesnt seem like anyones using it. Is it possible to reopen my account and choose that same number again?

[Chalupa_Batman]

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@MrVenture wrote:

So I accidentally messed up the automatic payments and lost the phone number I used to use with public mobile. I can see when I call the number it is not in service so it doesnt seem like anyones using it. Is it possible to reopen my account and choose that same number again?

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According to the unwritten rules of Public Mobile, if it's been more than 90 days, the number is then gone. If you ported that number over from a different provider at the time you signed up, the number is gone and went back to the other provider. If it's been under 89 days, then you can contact a CS Agent and see what they can do.

[hairbag1]

@MrVenture 

depends...did you port that number in originally from a different cell network or was it a Telus family number ? If it was ported from a Telus family network you might get lucky. You'll need to contact Customer Support for their help. Click the orange bubble, lower right side of page to start that process. If that fails, you can use this link..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@MrVenture 

it is possible but depends how long you lost the number.  Only PM support can confirm.  Please private message CS Agent at: 

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there