@bcablewilliams wrote:
why am I having a lot of dropped call
What phone do you have? I have a feeling I know which. S20?
Go into your settings, then Network Settings and reset them. Then reboot your phone. This SHOULD fix them. If you're still getting dropped calls, reach out to a CS Agent and get them to reset on their end.
Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
