Community

Unable to Process Payment

Hello,My old credit card recently expired and every time I try to update my payment method with the new card, the website says 'unable to process request at this time. Please try again later.' I have tried at various times and it gives me the same er...

New carrier tells me to ask Public Mobile to release my number for porting the number.

I thought porting number will be done automatically by confirming the request sent through text message, but I never got one.  After several tries by other carrier (Fido) trying to port my number, now the new carrier (Fido) tells me to ask Public Mob...

Define "limited time" for a Virgin

FWIW, Virgin (et al) are pulling the same stunts regarding "new users". They have jacked up their rates over the years, and now they offer deals only to new subscribers. That's why I'm looking around here, but don't want the same treatment. What I'm ...

Having trouble texting

I am having trouble texting people, but when people text me I received but texting back won't go through.  I need help?

myaccount page only displays "Forbidden A1" since activation. No much help from CS_Agent support.

I am a new public mobile subscriber , transferred over few days after Christmas - lured by their great boxing day  specials.  The transfer itself went fine, including the porting of my mobile number  -  my phone works perfectly on the public mobile (...

Locked out of account for 3 1/2 months

CS made multiple promises to escalate with no follow up.  I cannot top up minutes, and now out of minutes, making my phone non-functional.  Yet I am still paying.  Is there a reason that Public Mobile and it's agents act like this?

Plan

Not getting an answer after being a loyal customer for many years. I'm very frustrated, especially after being told number of times through Community helper customers that an existing plan can be and have been upgraded to loyal customers. To my disma...

Port didn't work service

Hello group so my friends  phone  is activated but not fully functional  not getting  phone calls from landlines  and some other phone numbers also not getting  the 6 digit authentication  code. Please help

iphone not able to make or receive calls when traveling in the USA (we are from Canada)

Hi All,We live in Canada and have a plan that gives us coverage in both Canada and North America.  In the States, my iphone won't make or receive calls.  I've tried rebotting it, resetting the network, turning the airplane mode off and on.  I've chec...

cannot update my credit card expiry date

cannot update my credit card expiry date

how do I add 2 new phone lines to account? Can I choose the p

Unable to select Boxing Week Sale plans in account

When log in to my account to change my subscription, I am unable to choose the sale plan of $29/month for 30 GB 4G.  It does not appear at all in my account as an option nor do some of the other sale pricing options.

Long wait times for replies

I sent a reply to CS on Tuesday to a message that CS sent a few days prior and when I didn’t hear back, I sent another reply on Thursday. How long does it normally take for a CS to reply to a message. 

how to add funds to my PM?

Can someone help me by telling me how to add funds to my PM? I need to do it to change my plan immediately I asked an agent but am still waiting for an answer.

How to make sure plans changes

I went an changed my plan and it did show an now lookin it has no changed of plan . It was the the 5g of 50gb of data for $ 34. It was to change on jan 12

Retail Locations for Vouchers

Hi! I am in the Maritimes but unsure where I can purchase PM vouchers? I only see them at Shoppers Drug Mart. Is there a link to the current locations? I'd prefer grocery stores, I've checked at our local Atlantic Superstore and Sobeys but nothing to...

USA roaming still not working. Tried all suggestions. Any more out there?

Re Scam Texts

I have noticed that I am regularly getting scam texts.  I was wondering what Telus/CRTC is doing to prevent this.  Thank you.

New customer

Hello, I just switched to Public and oh my, it's very different here. I won't get into details as I'm sure you've heard it all  before. Here are my questions:1) I could have sworn I was offered a 3-month subscription, but it looks like I am only bein...

i can't get the 6# confirmation code. No cell signal.

when i use the phone app, the phone app tries to send a 6digit code to the phone # but the # doesn't work. the cell signal to public mobile isn't there. it says unregistered sim. available networks are public mobile, rogers, home, bell. when i go int...

Issues processing payment

Please I need some help, my subscription is on hold, money is in the account but it says issues with processing 

Cancel or Port Out the service after a week?

I just changed to PM a weeks ago but my condo cannot received lot of time. So I need to port out to other carrier because I could get the signal before start to use PM. I've prepaid the first month already. I want to know if I can get back the refund...

Accidentlly Subscripted add-on by points

A few days ago, I accidentally subscripted a 3G-US roaming add-on for 15 days by points. I didn't use any data on this add-on. Now, there are 7 days left. Can I get the points back or change to another add-on? Can any customer support or technician s...

I want to cancel my account

Hi there I have just created an account and have made payment but it won’t let me into my account and would like to cancel.