Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2586 Views
  • 29 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30399 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42164 Views
  • 185 replies
  • 29 Bravos

Resolved! Calling features available to all plans?

I'm thinking of changing my plan. My current subscription includes calling features as follows:Calling Features: Call Display, Voicemail, Call Waiting, Call Forwarding, and Conference CallingI am looking at a Canada - US one for the same price, but i...

publicsteve1 by Good Citizen / Bon Citoyen
  • 734 Views
  • 1 replies
  • 0 Bravos

Resolved! Debit Visa payment issue

There is a problem of signing up a phone plan using TD Debit Visa card. Two cards were tried and they both failed, however, there were enough funds available. Seems like this problem does not occur with regular credit card. Is there anyway to fix thi...

nomnom by Good Citizen / Bon Citoyen
  • 517 Views
  • 2 replies
  • 1 Bravos

Mistake at signup

I made a mistake when I signed up. I thought I picked $29/month for 20GB. Instead I have $24 for 4GB. I got my Sim card and finished my activation today. That is when I noticed my mistake.Being that I haven't used anything, can I pay the extra $5 and...

KathyLois by Great Neighbour / Super Voisin
  • 291 Views
  • 2 replies
  • 0 Bravos

Query

The 5g package which is 34 dollars for 50gb. Can i be used in a 4g enabled phone or area where up to 4g is available?

lone_enigma22 by Great Neighbour / Super Voisin
  • 392 Views
  • 3 replies
  • 0 Bravos

Resolved! SIM card

cannot activate a new account, problem SIM card already in use 

BeeC by Great Neighbour / Super Voisin
  • 808 Views
  • 7 replies
  • 1 Bravos

Resolved! haven't received completion text

Yesterday we ported my phone from Virgin to PM, all went well (except I did have to reset my network settings & turn the PM esim off & on to get my previous number showing on my iphone as my phone number).This morning at 6:40am we ported my husband's...

bamb by Great Neighbour / Super Voisin
  • 456 Views
  • 2 replies
  • 0 Bravos

Voicemail

Does anyone know voicemail capacity? My previous carrier I only have 3 voicemail

Edson0929 by Good Citizen / Bon Citoyen
  • 510 Views
  • 4 replies
  • 0 Bravos

Port Number

Hi All,I just signed up PM and port my number from FIDO to PM.My mobile number works both Fido and PM. I believe once number is ported then my FIDO should be cancelled. I phone FIDO and they haven't got any complete status in their system and thats w...

Edson0929 by Good Citizen / Bon Citoyen
  • 856 Views
  • 7 replies
  • 0 Bravos

I'm trying to change my subscription

Hello I would like to change my plan to the $34 Canada-US plan that is meant for only new activations. A friend of mine was able to get his plan changed to this as an existing customer and I would like the same.Thanks.

bryanmc by Great Neighbour / Super Voisin
  • 449 Views
  • 3 replies
  • 2 Bravos

Sim Card/Puk

recently, I accidentally locked my sim. It told me to call and get a puk code from my provider, however public mobile does not have live agents. When I try to log in to my account it sends a verification code to my number, which I cannot access. I’m ...

Hamza_7 by Great Neighbour / Super Voisin
  • 371 Views
  • 2 replies
  • 0 Bravos

Cannot see Payments page after I click on MyAccount

I have switched to another service provider and would like to remove my credit card details from my account.  Unfortunately, I cannot see the Payments page after I click on MyAccount.  Please remove my credit card details from my account.  Thank you.

kahchuenn by Great Neighbour / Super Voisin
  • 459 Views
  • 4 replies
  • 0 Bravos

Updating the credit card numbers

Each time when I type in updated information and press submit button it shows only old numbers of my credit card. I tried many times and now I have a very limited time to change my payment method or my phone will be silenced. Thanks hor the help.

Nadan by Great Neighbour / Super Voisin
  • 381 Views
  • 2 replies
  • 0 Bravos

Re: Missing Account PIN.

I just joined Public Mobile and did not ask to set up a PIN for verification.  How can I set one up?

DBG99 by Great Neighbour / Super Voisin
  • 420 Views
  • 2 replies
  • 0 Bravos

90 day subscription

Ok if I change plans - after 3 years - and upgradde to the Can Us plan  - can someone clarify the 90 subscription in the fine print - data renews every 90 days - If I do not opt for this (or is it an option) do I keep the month to month?  

LoriLK by Good Citizen / Bon Citoyen
  • 921 Views
  • 7 replies
  • 0 Bravos

No 4G options for current subscribers

Hello,I am currently on the 3G 1 Gig plan and would like to switch to a 4G plan with a bit more data. None of the subscription changes contain a 4G option. I cannot switch to 5G as my S10e does not have the capability. Can anyone help?

Gregoire by Good Citizen / Bon Citoyen
  • 949 Views
  • 8 replies
  • 0 Bravos

Eversafe Email

I need to change my email address on my mom's account to her email address as I created the account using my personal email since she's not techy.I changed the email on Eversafe thinking that would change my email on the account altogether but when I...

DavidHarv by Good Citizen / Bon Citoyen
  • 597 Views
  • 4 replies
  • 0 Bravos

Website slow

I have been trying 2 days now to seen what plans/ upgrades are available for long term customer but i get the spinning wheel of death and then get booted out - this is the only website I have the issue with - any suggestions before I jump ship from P...

LoriLK by Good Citizen / Bon Citoyen
  • 1188 Views
  • 9 replies
  • 1 Bravos

Resolved! Porting from Fido to PM

Hello everyone, I hope you guys have seen the new offer, where they are offering more data with US calling and data for many plans! So I told one more of my friend about this and he changed from Fido to Public.I have helped him for the porting, but h...

Shubh2023 by Model Citizen / Citoyen Modèle
  • 1553 Views
  • 13 replies
  • 0 Bravos

Pixel 7 - 5G plan but only LTE+ showing?

I've reset everything (phone, network settings etc) but I still only see LTE+ and not 5G on my phone.  Yes my area has 5G towers according to the online maps and I do have a 5G plan up to 250mpbs.  Speedtests only show at most 80-100mbps which makes ...

CRS by Great Neighbour / Super Voisin
  • 843 Views
  • 4 replies
  • 0 Bravos

Won't connect

Just installed a new SIM and phone won't connect to network and there's no support.Any chance getting help?

MajPayne by Good Citizen / Bon Citoyen
  • 1318 Views
  • 18 replies
  • 0 Bravos

Resolved! SIM lost

I have lost my phone with my SIM card and  I want to desactivate that SIM, but I can't log into my account because of the two factors authentication (a code is sent to my phone number that is lost). I also want to activate a new SIM card and use my p...

nicheu_rod by Good Citizen / Bon Citoyen
  • 1258 Views
  • 10 replies
  • 0 Bravos
Need Help? Let's chat.