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Phil_Adelphus

@funpig1 The Rogers "compatibility tool" for when their 3G is shutdown doesn't include any OnePlus phones, although one can still try putting in the IMEI number herehttps://www.rogers.com/support/mobility/rogers-3g-hspa-networks-are-being-retired Th...

Phil_Adelphus · 05-12-2024

New customers are often advised to check the envelope icon left of the bell icon for new messages. I've never seen an envelope icon (Safari on iPad). I know when there is a private message because I get email notifications but it seems from someone...

Phil_Adelphus · 03-03-2024

For some time PM roaming partner T-Mobile has been announcing April 2 2024 for the final shutdown of their 2G network but recently this has changed to an as yet undetermined date although they are still gradually continuing to dismantle it. So this ...

Phil_Adelphus · 02-22-2024

Anyone roaming in the US today and having problems might want to be aware there are multiple outages there today in various areas, including PM's partner there AT&T. I tried to post a link to an article about it but the link wouldn't post. Maybe I'...

Phil_Adelphus

@AL991 This is a new activation? If so, send a private message to customer support using this linkhttps://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 You're probably being offered "resend the code" when you try? ...

Phil_Adelphus

@MelissaB24 Yes Public Mobile supports hotspot. I use it instead of the wifi router when we have a power outage. There is some kind of glitch sometimes peculiar to iPhones where a pop up says to contact the carrier but PM doesn't disallow hotspot...

Phil_Adelphus

@GDR113 It seems to happen with newer iPhones sometimes for some reason. If you can't open a service ticket at the chat icon bottom right of this page then send support a private message using this linkhttps://productioncommunity.publicmobile.ca/t5...

Phil_Adelphus

@Renee10 Check to make sure you got the right data add on, i.e. whether it's for US roaming or use in Canada. The US one will have a limit of 15 days and the Canadian one is 30 days.

Phil_Adelphus

@funpig1 That is why I suggested that people who cannot make/receive calls test it for themselves and let us knowThe easiest way to know is to do the test, turn off wifi, turn on cellular data, make a phone call, watch the LTE (or 5G) in the status ...

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