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Phil_Adelphus · 05-12-2024

New customers are often advised to check the envelope icon left of the bell icon for new messages. I've never seen an envelope icon (Safari on iPad). I know when there is a private message because I get email notifications but it seems from someone...

Phil_Adelphus · 03-03-2024

For some time PM roaming partner T-Mobile has been announcing April 2 2024 for the final shutdown of their 2G network but recently this has changed to an as yet undetermined date although they are still gradually continuing to dismantle it. So this ...

Phil_Adelphus · 02-22-2024

Anyone roaming in the US today and having problems might want to be aware there are multiple outages there today in various areas, including PM's partner there AT&T. I tried to post a link to an article about it but the link wouldn't post. Maybe I'...

Phil_Adelphus

@BobPattison I haven't needed support very often but when I have they have replied within the hour. If you open a ticket/send a private message too late in the day you may have to wait a while as their hours are 9 a.m. to 10 p.m. eastern time. Ma...

Phil_Adelphus

@WhatEverDude I believe there can sometimes be problems receiving 2FA codes sent on short codes from the USA to Canada. Is it a financial institution? Does the portal give an alternative such as email that you could use? It may not be a PM prob...

Phil_Adelphus

@Alicat27 It offered 90 days when you selected the plan? Unless there's much of a saving I would go with 30 days because it's not a lot of data and you have a sooner option to change to something else, depending what's available at the time. I sa...

Phil_Adelphus

@MountainMaxMan2 I've been on points all along and never saw that you could buy a sim card with points. Might you mean to pay your bill, for which you log in to your account and go to Rewards, then look in the catalogue and look for redeem 15 poin...

Phil_Adelphus

@Juan39 How long ago did you order it? If it's more than 10 business days send customer service a private message using this linkhttps://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 The delivery method has changed ...

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