Community

Sim card lost and cannot receive confirmation code to log in my account

Hi there,I cannot find my sim card. So I decide to buy a new one to replace it. But I cannot log in my account because I cannot receive the confirmation code to the phone number. And I didnot registerter the trust device either.How can I skip the pro...

New Customer

How can I join public mobile from a different carrier with the same number. I cannot find a number to call public mobile support.

Add on for US roaming not working

@CS_Agent I can not get my US roaming talk, Text and data Add On to process no matter what I do. The payment won’t process. I’ve tried to buy it numerous time in the last 12 hours. I am in the US right now and completely stuck without a phone. I’m no...

International Roaming

Hello, I need to go to Bangladesh for 4 weeks and like to know: 1. Does Public Mobile offer roaming in Bangladesh? 2. If Yes, is that free or a prepaid or Postpaid service? 3. Max of the services (online) that I use have 2FA via text message. How wil...

Data Add-On

Hi.  Wondering is it possible to go past you data add-on or will you be notified by text and then required to buy another add?

does the 1000 U.S. Long Distance Minutes has a time limit, does it only last 15 days?

Porting

I just signed up and am switching from bell to here. I used my esim to do so but I still haven’t heard if the port was successful.  I one can call me   There are two esim some is primary bell and my new one with public. Am I s missing a step ? Pls pl...

Can't login to my account

2 months and hundreds of messages from support... still not fixed!

Email Address is invalid

My fiance signed up for Public Mobile a few months ago but just recently tried to log into her account to change her long distance minutes. It tells her that her email address is invalid. This makes it impossible to log into her account and therefore...

Rewards not correct after switching to 90 day plan

Hello,  Can a mod or agent please help me? I switched to a 90 day plan. However, I noticed my rewards were not multiplied by three for a 90 day plan.Thanks!

Data not working

Hi... I have a new sim card and just switched from Bell to Public Mobile , my phone is Bison X10Pro and I can't receive data

not able to get my payment done for the next month

2 days back my phone stopped working(network and data). I was not able to make any calls or have internet access. Now I logged into my account to see the reason and came to know my subscription is over( not sure why) but when I am trying to pay for i...

sim card

i just ordered a sim card, but changed my mind and want to cancel the order. How do I do that

Plan change

Hey, my account is currently suspended, wasn't money in my account for plan. My question is, I'm trying to change my plan to the 15$ plan as times are tight right now. When I try to change to that plan, due to no funds being in my account it prompts ...

?

I'm using a plan for 30 gigas and 40 bucks. But it changed to 15 gigabytes this month.What's the matter?

Change Plan on Renewal Didn't Happen

Hello.  I'm a little annoyed.  My request to change plans upon renewal didn't happen.  Now I need to pay extra this month.  Is there some way my account can be looked at and I can be refunded for the charge that I received to the lesser plan?  

My account been charge Twice for the month of july

 my account from the bank statment show a charge on the 4th of July from PublicHowever the month of july charge is shownv on the 29th of june . Other charges are as follow:the month of June, charge in may 30ththe month of may charge on the 1st of may...

is there a way to boost the cellular signal in our home that actually makes a difference

My wife and I have been with public mobile for a few years and unfortunately the signal strength has always been just one bar - I have an I phone 11 and my wife has a Huawei P30 lite.  I checked the location of the towers close by on the map link bel...

Poor reception

We live in N3T. We both have PM, different phones but same poor coverage, no more than 1 bar. We apparently have 3 towers near us and no Telus outage report. Does anyone else have same issue in our area?

I wanna get a refund!

At wonderland. But marked as Roaming

I'm at wonderland, calling someone else on wonderland. Marked as Roaming. But my data works.Already reset my phone and the network. Help! We need to find the rest of our party (who is also on public) 

I get a forbidden a1 error logging in with a new account on mobile app

I cannot verify my 6 digit account. Tried transfering my number now locked out of account. Not sure if esim registration was successful. This is a horrible experience with no  human customer service helping.

Intermittent text delays and call reception issues

Just wondering if anyone else has been having any intermittent issues with texts being delayed and also any reception issues. There have been times where text messages both incoming and outgoing have been delayed up to 15 minutes. Also when on a phon...