stuck in a loop

[carterefinley]

theyve charged my credit card. 

but esim isn't activating.  it wont let me cancel my subscription. but my phone isn't working... it just keeps bringing me back to a "lets activate your subscription" page. 

what do i do? 

[carterefinley]

There is no SIM cards installed on my phone currently

[hTideGnow]

hi@carterefinley 

can you check if PM esim already installed on your phone? check Sim Manager or Settings->  Cellular screen, if it is there, make isure it is enabled and set as Primary (also disable other sim or esim)

and if you need PM to help or to cancel the subscription.   You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
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