[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
eSim not supported but system said it did
Hello,Before signing up and purchasing a subscription, I checked online to confirm whether my iPhone 11 would support an eSIM with Public Mobile, and all sources indicated that it would. I proceeded with purchasing a Public Mobile plan and once again...
get a business account and port number
Hi,I have a personal phone number with Public Mobile, and a Business number (that goes to my phone) through another company. Can I port that number to public mobile, and have it go to the same phone as my personal number?Thanks,Kelly
No ringback tone on outgoing calls
I have a Samsung S23 and since switching from Telus Mobility to PM, I have now no ring-back tone when making outgoing calls plus a 1 second delay in response from called party (don't hear back the first few words of salutation). This is very importan...
Cancelation
I wish to cancel my plan.
Resolved! Problem during port from Virgin mobile
Started port yesterday, received message from Public Mobile saying "we're having trouble, you entered the wrong account number. Someone from our team will contact you."No call or message has come through despite my Virgin mobile service still being o...
Resolved! Can't sign in to my account
Hello, I cannot sign in to my account. I have tried updating my password and received confirmation of the updated password. It does not work. I have tried using a different browser. It doesn't work. I've tried using the app. No luck. I've tried using...
porting team contact number
Good Moring, how does one go about contacting the porting team by phone
SMS texts not being sent and received, or arrive hours later
During a power outage in south Ottawa on April 28, I was using my LTE data and hit the 100% cap. I didn't bother purchasing more because I get the new cycle in a few days.Since then, however, text messages are not being sent or received when they're ...
How to stop a specific number from leaving voicemail?
So, I really don't want to go through the hassle of changing my phone number but I keep getting calls non stop from this number 905-287-5720. If I answer all I get is a fax tone and it calls constantly like 15 times a day. I blocked the number on m...
Resolved! Not receiving text for account verification
Hi, I selected my plan, got charged the monthly amount then chose my phone number. After that it asked me to log into the app to confirm the account. I am not receiving the text message to my new number for the code. I have activated the e sim. thank...
Lost sim card
Hello I lost my SIM card about 3 years ago. I now need to recover this number as it is linked to my banking transactions.Kindly let me know the steps I need to follow to get the same number reissued.
Not able to call landlines
I have been with Public for some time and suddenly cannot call any landlines.
No phone number
My phone number did not transport from Roger’s. Nothing working
Cellular data network not working
Hello,My plan got renewed yesterday and now am unable to call anyone or even get internet how do i fix this
Esim to sim card
I have a public mobile account and phone number.My phone is using an esim. I want to switch to a new phone.Can i put my esim onto a physical sim card. I need to keep the same number.I don't want to risk losing the number or set up a new account. I h...
Resolved! Payment taken but subscription update not processing
Hi, I'm trying to change my subscription. It takes the payment from my credit card, updates my 'available funds' with the new subscription cost yet when I try to check out the new subscription by selecting 'use available funds' I get the message: 'S...
CHARGE WRONG SUBSCRIPTION
i SUPPOSE CHANGE MY SUBSCRIPTION TO $20 FOR 3G OF DATA WITH 4GWHY CHARGE ME $27 PLAN THAT THE AGENT TOLD ME THE SUBSCRIPTION WHICH i ENTER HAS ALREADY CANCELLED AND TELL ME TO CHANGE TO $20 PLAN
Resolved! Activating new phone and copying text messages
Upgrading from LG G8x to Samsung S24, connected to WiFi fine but it wants either a Sim card or some kind of transfer which i don't think old phone has. If i want to go with esim how would i do this, it does not seem to have this option?Also any reaso...
Phone number transfer issue
Hi. I made a mistake when transferring my phone number from Fido. I had put in my Public Mobile sim instead of keeping the Fido sim. When I realized my mistake, it had been 1 hour later. I put back my Fido sim, and tried to do a Transfer Number reque...
Prolonged US use
My son is moving to the U.S. for school for the next two years. He’s currently on a Canada–U.S.–Mexico plan. I’d like to confirm whether he can use his phone continuously while in the U.S., or if there are any limits on roaming duration that could af...
Sim card setup
I have just purchased a Public Mobile sim card at my local convenience store, along with $30.00's in prepaid minutes. I than created an account and picked a plan that I'd be using. When asked for payment it only allows me to use a credit card as paym...
Request refund double-charged bill
Hi, I found a double-charged bill for almost the same period under my account. When I tried to change my phone plan, maybe I made a mistake. I have already paid for the bill from April 19~ May 19. Do not need another plan for April 27 ~ May 27. Can...
Outgoing calls to 9926
Does anyone have any ideas as to why my usage log is showing 7 consecutive outgoing calls to “9926”? I did not make these calls, I believe I was just watching YouTube videos on my phone at that time. Thanks in advance for helping me solve this myster...
No way to reach an agent?
My wife and I would like to change our plans starting May 01, 2025 to $27 per month Canada-wide with 20 Gb data. My brother-in-law just changed to this plan online but I do not see this plan under my account. Please assist with this request.
Refund
Purchased 3 add-ons in error. Can I please get a refund?
Wrong number used in port request
I used the wrong number making a port request. How can I fix this?
No service Richmond BC
My phone lost service since approx 3pm pacific. Wondering if anyone is facing the same issue?I tried rebooting, no avail. I swapped to a sim of another carrier and got network.
Obtaining a code
A friend just signed up for PM and after the first payment PM did not take the next payment. Automatic payment was selected in the set up. When they go to sign in they get the code from their email. They enter it and PM wants to send another code to...
Add ons
I added on 1 gb of data yesterday. It didn't seem to work, so I changed my plan so that I have data. I would like to be reimbursed for the add on.
