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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Re: Plan of 60gb data in Canada and USA

Can you confirm this, as my husband has a phone that isnt VoLTE compatible on Pm but was told could text and have data for Uber etc. Can you please confirm. Dont care if he can make phone calls but need data and text. And confirm if download textn...

Resolved! 2-step authentication

How can I have the security code sent via email instead of text message?

My phone died. there is no way to get new esim

because I can't log into my account because Public Mobile will only send the login code to the phone number in the phone that doesnt work any more. We have spent 2 hours at least to find a work around. HELP Please

Need to speak to a human or I’m changing providers

Need to change my banking information.Would LOVE to speak to a human as I’ve been trying to do this for over an hour

Dele

Resolved! Plan of 60gb data in Canada and USA

After a frustrating trip to the USA where I couldn’t access either data or voice/text I’m trying to figure out what went wrong. If I remember right this subject was talked about before but due to Public needing a verification to my phone I wasn’t abl...

Delete credit card info

How can I delete my credit card info? I also want to ensure my account is cancelled since I have a new provider. Please advise. Thanks

Can’t sign in

Lost my PM telephone number when I was abroad and using a replacement phone in another country. I can’t sign in to my account as nothing happens at correct sign. 2 factor authentication is using my email instead of lost tel. number to send a code.

esim cant be installed

Hello, So I was trying to set up my phone with an esim and when I was setting it was, it said that it was possible to do so on my phone ( google pixel 3 ) but when it got to the last step of installing the esim. it seems that it is not possible at al...

Personal hotspot is intermittent

The issue I'm having is that the personal hotspot only works intermittently. Connecting an iphone 11pro , ios 17.5.1 to an M1 16 inch MBP, sonoma 14.6. I've tried tethering/usb - this works sometimes out of the blue. I've tried untethered wifi- this ...

Payment is not being processed

Hello everyone, My service is currently on hold because my payment is not being processed for no reason. It is giving me this message: "Sorry, we're not able to process your payment at this time. Please try again later."I have tried for more than 11 ...

Resolved! Account

My account is blocked because somehow my payment didn’t go through. I’m not able to log back in, so I can’t change my payment information. I need this to be fix today because I use this number for my work.

Resolved! Public Mobile Phone Number Deactivation

Hi,I have a phone number that I want to deactivate. It's on another email account but I can't get into that account because it has 2 factor verification which includes verifying my phone number and I'm not in the country so I can't receive any messag...

Resolved! Sending Pictues by Text

Hello,I can't send pictures by text message. Can someone please fix this or any suggestions. I was never able since I made the transfer from Koodo 7-8 years ago, same for my gf. Thx. Denis

Subscription change

Hello , I want to go back to my previous subscription from last month of $23. But it’s no longer offered. Can someone please help me switching back?

Canada/US Plans

I will be traveling to Hawaii, and I want to know if the Canada/US Plan works in Hawaii?Or do I need to purchase an add on?

SIM card problem

My Galaxy S7 doesn't recognize the sim card and requires SIM network code. Wherecan I get one?

Resolved! Please refund my international addon extension

I want to make a call to the UK and it is not working -- I cannot troubleshoot, please refund.Thank you

Resolved! US Data add-on: 3G or 4G?

Does the data on the US Roam-Talk-Txt 3 GB (15 day) add-on use 4G or 3G networks? There are warnings in the Public add-on documentation that 3G networks will (probably) no longer work, but there's no clarity over what network the add-on actually uses...

Surfaturation

Moved to French support

Erreur lors du "portage" de mon numéro de telephone de Fido à PM

Moved to French support

I cannot update my payment method

I cannot update my payment method. August 5 - I tried to update my payment method because I could not make or receive calls. The system won't let me change it and I cannot make or receive calls at all.

Can’t receive calls or texts

Can’t receive calls of texts and it’s been 12 hours since my number transfer

eSIM transfer

I bought a new phone how can I transfer my eSIM to the new phone?

Resolved! Subscription change/ 20$ package

Following my last question about the change of the rewards program, I was told about a 20$ that would be a good option.I was able to find it in the shop section of the website, but it doesn't show up in my list of available subscription I can choose ...

sim card

did not received the sim card yet ?

My account

I need help since the agents and service is next to a cemetery, i cant log in to my account because its asking for a two step verification where i have to use my other number that i literally cannot use because it kicked me out of the app and now its...

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