Community

Speed tests and connections

<span;>Why is full access to the Telus network not available. This is confirmed by a Telus agent. Ookla Speedtest shows connections via Telus, Rogers, Bell and others. I have the 20GB Canda, USA, Mexico plan. Speedtest normally shows download speeds ...

I need my old number

I have 2FA active for one of my accounts, but it still has my old number.I have tried, multiple times, going through the "change number" steps they provide, but they do not work for me (For one reason or another).They keep sending texts to my old num...

5G is available in the US

Does anyone have experience using it? Wondering if it works in Alaska?

traveller with zero access to account

Hi, I hope public mobile has enjoyed receiving my money from the automatic payments while allowing no possible way to access my account while travelling abroad. You're requirement for customers to provide a safety text code is extremely dangerous to ...

Calls

Can not get calls

Transfer PM phone# and PM SIM card

Hi I thought I was doing the right thing. I have two PM mobile accounts under two email addresses with separate phone numbers. I am trying to transfer one (main) number to the other account, so I only have one plan and one phone number. I go through ...

Transferred from PM to another provider

Hello all, Hello! happy New year! I have been told that if I transferred my number to a different provider, I will get refund the days that I did not use from Public mobile in the month of December. Do you know how this works? thank you!

my sms is not working

Text message and local calls

Hey there I’m having trouble with sending text messages and making local calls in my contact just signed up with public mobile. It’s hit and miss with my contacts any suggestionstext messages saying undeliverable call nothing happens no ring tone cal...

keep getting Forbidden AI

I need to update my payment method but I can not get into my account to do so, every time I try I get forbidden A1. There is no way to access my account even after clearing my history, broswer, resetting my phone.... I have tried all of the things.  ...

can't make long distance calls

I can make and receive local calls but can't call the USA (am paying for a plan that should include calls to US and Mexico. It keeps telling me to check my number and call again.

CS_Agent Reply

How long does CS_agents takes to reply to private messages ? 

New phone

I have a phone and new public mobile SIM card for my husband. How do I get home a phone number for it?

Not receiving OTP on email

I forgot my password to my account and im trying to reset the password but im not receiving the email with the OTP. I dont have access to the phone number so cant get the OTP on my phone either. Please help…. @CS_Agent

Public Mobile crash

I can't receive and make calls since this morning.

Data plan won't work in Alaska

I am a candian soldier currently in fairbanks Alaska, specifically ft wainwright, and am unable to receive calls or use data. I had recently upgraded my plan to use data and take calls and it is not working. I've had to use other people's phones to p...

I am unable to receive calls

I just activated a new plan and cannot get my ported number set up.  When calling the number, it lands in my Bell VM box.  The phone shows that it's on Public Mobile's network.  The SIM card is correct.  I don't know what else to check/do.

my account

I WANT TO CANCEL MY SERVICE

Going to Italy

I live in Canada and will be going to Italy in March. Is there a plan that I can get to call from Italy back to my family in Canada?

Billed twice and for old plan

I changed my phone plan and am now being billed for my current plan twice and my old plan. I am unable to find my old plan in my payment history on my public mobile account, and my credit card bill is still showing these deductions. I was billed $25....

Sim Card Activation - data plan starts when?

I just receive my new sim card a few days ago.I am not ready to activate it, but I paid for the first month data plan.  Does my plan start on the day I activated my account or the date of  when I did the payment of the plan with sim card?

phone Number Transfer

I had my personal phone number on my public mobile account as an e-sim. I also had a business number through Bell that I wanted to transfer to my Public Mobile account so that I could have both my numbers on a Public Mobile account. Unknowingly, toda...

How accurate is the data monitor on PM website

HiJust curious..yesterday it says .04 of a gig used..the day before .14  today .18 . I just have a simple 1 gig per month usage which is more than enough for mePhone says  95 megs thanks