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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Stop scamming people

Public Mobile, last month your CS said they had cancelled my subscription and I would get my refund. That never happened. On top of that you guys charged me again this month!!! Your submit ticket doesn’t load. Your contact agent page isn’t working as...

Resolved! Unable to access account

When I try to access my account both from my browser and the app, I am told I need to start an activation but I have active service and have had active service for many years. I double checked and I have paid for my service, last payment was made a m...

about an ecsisting number

how could i ad my credit card to my account

Resolved! Not getting service i paid for

@Support @publicmobileI paid for a US/Canada plan for $50 a month and I am not getting that service. Contact me now

Resolved! New Phone is SOS

I got a new iphone and switched my SIM card over from my old phone after I transferred everything frozen my old phone and now the new phone is in SOS mode but I am still getting calls and texts on the old phone with no SIM card.

Resolved! I want to set up a new phone number on my wife account

how can i access my wife account if the number it was set up with no longer works , I want to set up a new phone number on her account

Resolved! Need to change my account activation to an eSIM, not SIM that will be mailed

Hi, I am looking for info as to how to change my account to an eSIM card instead of being mailed a SIM card which will take too long (i live in a rural town). I tried to sign up on my phone and it didn't give me the option to select an eSIM card. O...

Resolved! Creating new account to get new offer.

Good afternoon, I would like to switch my account to one of the new boxing week offers. But the offer is not available when I log in. I believe it says it is for new activations. Is there any way for me to get the new offer? Could I make a new accoun...

Changing Subsription Plan

I am a new customer to Public, and ported with the Black Friday Deal - $29 for 10 GB. I would much prefer to have the $24 for 4GB as I don't need as much data. I understand from reading around that this is for new customer activation only, however, i...

Missing points

I'm missing points.i payed for 90 days on my plan and i still haven't received my points from December the 13.

new plans available for existing customers?

Hi, is anyone aware of Boxing Day new plans for existing customers? I only see great new plans available for new customers. Thank you!

Resolved! Need my PUK # 8 digits. Locked out please help.

My wife needs a puk number, but in order to get it she must log in to her account, which she can't do because she can't receive the text to verify her identity. Catch 22. So what's the solution?

Resolved! Verification Code

Hello,Recently transferred from other provider. The account has been set up and functioning. However, when I use the same number for the third party (e.g. Walmart) for the verification code (For log in account), I never receive the code through text ...

Resolved! iphone 13

Hello all, I just got an iPhone 13; with my last phone, I removed the SIM and installed it on my phone and no problem, everything worked. With this iPhone 13, it says the SIM is not compatible. I then downloaded the app and went to buy an esim for t...

Resolved! Number transfer

I have missed the 90 minutes window transfer to complete my number transfer from my previous provider, but for some reason Public Mobile put me through all the process. Is there a way I could redo my number transfer ?

Resolved! Sim card

Hi, I received a SIM card almost a year ago, I activated it. Unfortunately I let it go past 90 days. Now I'm trying to resume my activation and when I enter my sim card number again it says not valid. Why can't I just reactivate my previous sim card?...

Resolved! Wifi Callig

Does PM have wifi calling? I read that it does but when u go to turn it on, it tells me to contact Telus.

7b1 error

Toady is the 1st day of my plan change and I am getting an error message 7b1. I have unlimited minutes. I can receive calls and text but cannot call out. I have turned the phone off and back on. No change.

Cannot receive call from landline

Ported my number from Fido yesterday. Everything seems to be working except when I call my cell from a landline. It says cellular number not assigned. But I am able to call my landline from my cell.

US Talk, Text & Data redeemed but it's not Working

I redeemed the US talk, text and data yesterday from my rewards and it hasn't kicked in. I'm stuck on Christmas Day with no data or way to connect with people. Must add I'm getting a bit tired of the challenges with Public mobile lol but I guess this...

No voice in the US

Like the title states, I am currently in the US (California) and I have recently (since like September) switched to public mobileI got the Canada/US voice/data plan and after some searching figured out I needed to do to LTE for my data to workI can d...

Cannot complete subscription process

I get a message subscription not activated. When I click get support, I’m asked to sign in again and it continues to go in that circle.

Resolved! Can't switch to $24/mth 4G plan

I notice there is a 4G speed plan offers 4GB of data for $24 per month.https://subscribe.publicmobile.ca/en/on/activation/plans/4GB-4GspeedHowever I can't find it from the Change Plans section in My Account. Please advise how to switch to that plan.T...

New phone

How do I check to see if my new phone will work with public

Add ons

HiI've gone ahead and activated my plan , just waiting on confirmation. I don't need to pay for the add on roaming etc correct? It's already included in my Canada /US plan? Thanks

Misplaced SIM card

I seem to have misplaced my PM sim card when I took it out of my phone and can't seem to locate it... is there a way to get another PM SIM card as a replacement and keep the same number. Or another way to keep the same number?? Thanks!

How to get text messages if one goes aboard for 1-2 months?

As most of people living in Canada are immigrants and they do need to go to their native countries once in a while, in such cases how to get text messages for OTP.Please let me know what option are available.Thanks,P-CH

Sim not supported

hey folks, I know some of you see the subject and think just go and get the carrier to unlock the phone. however I have been using public for a while. I bought my daughter a plan as well, I had an iPhone XR she has iPhone 6s. I upgraded my Phone and ...

Changing Subscription Plan

i broke my phone so need to get a new sim. I already have a public mobile account When i try to activate my new phone it wont let me use the number I have with public mobile already. I have not activated the new sim card yet as I want to get this ...

Resolved! Black Friday plan did not apply on renewal HELP!

Hi I had a 90 days plan that I changed to the black Friday $34 for 50 gigs 5 G plan. I chose the option to change on renewal date which was Dec 24. It is now dec 25 and my plan changed to $34 30 gigs 4G. Which is not what I chose. Please help me chan...

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