Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Free 5gigs of data
As it seems the change to the point system will enevitably cost more, has anyone looked into other options?I notice Freedom mobile has a better plan for $1 more than the plan I have now ( with the discounts)I have the 25 doller plan 1gig at 3g but wi...
Hi, I want to switch my provider to another. I just got charged for next three months. Will I get my money back?? I'm on the 102 per 3 months recharge cycle. Thanks for your help!
My porting failed, and I don’t know how to initiate a new transfer request. Help!
I cannot post or comment in the community using my computer with chrome any more. I have used this same setup for years and now my posts are being rejected by Public. Agents and moderators have done nothing for over a month. i can post or comment usi...
I was talking to a friend who is with Telus who had gone into NW Ontario, southeast of Kenora. He could not get a signal even though the Telus service map showed that Telus reached customers in that area. Has any one else had connection issues in ar...
I have two accounts under two different credit cards. One card has expired. Trying to change the expired date. Won't let me. I pay 45.20 each phone automatic. Now it is saying my subscription is 72.00. Can't change the the expired date. the advice th...
I ordered Public on March 3 but have not received my sim card It needed to be sent to the usa Ft Myers but did not get here is that the reason I have not received it yet.I responded to an email twice with no response. If the problem is that i...
Hi! I placed my account on auto-pay but unfortunately had issues with my credit card so had to get another. When the system tried renewing my payment and couldn't due to the change in my credit card details, my account was placed on hold and I have b...
I happily changed my phone number to an easier-remembered one. But now in my account I see the new number while on my cellphone is the original number. I am now sadly asking WHAT IS MY PHONE NUMBER NOW?Nobody there or anywhere! Hahahahawho can help?
Hi everyone, I recently got an esim and plan with public mobile, and now my imsg isn’t working. It’s turned on in settings and I tried resetting my phone, but no luck. Anyone else experienced this before?
Hello,I am a new customer transferred from Roger’s on March 16.I am trying to log into public mobile app but I could not receive 6-digit code sent to my phone xxxxxxxxxxxxxxxx for identification. I am using eSIM card and I can make phone call or send...
I just recently transferred my number from Fido. I am connected to the 5G network and I'm able to send texts and make calls, but when anyone tries to call or text me back I am not receiving the texts or calls. I need help, my work is unable to reach ...
I can't access my account and I want to cancel before payment comes out. Help!
I'm considering PM but cannot find any roaming packages such as are typical for me traveling outside Canada & USA like Caribbean islands, South America or Asia where I frequent... so if needed I can phone within that foreign country or phone back to ...
Where do you find your list of referrals in the new app?
I accidently set up another subscription part ways how can I delete it please help me
Good afternoonIs it normal to wait 96+ hours for someone from technical to actually take a look at your logged issue? Just trying to get this fixed so I can go back to actually making calls and using my data.(I did try the SIM in 3 different phones, ...
Internet isn’t working on my phone. So I thought I ran out of data and bought add ons and still doesn’t work. I NEED help
Hi,I just recently signed up with Public mobile. I had my previous account with Fido and wanted to keep my number. I already contacted Fido and they had allowed my number to be portaled to Public mobile. However I haven’t received a text for the conf...
can not receive or send pictures by text since I joined PM on Friday march 15 had no issue with other service provider koodo my android phone is 2021 WHY ?
Hi there,I bought a sim card and a new plan on March 4, 2024 and I havent received my sim card yet. It still says "processing" but it says it should have been delivered March 13th. Can someone provide me with an update?Thanks,
How will the bonus data be added to existing accounts. And will all bonuses such as referral and loyalty no longer exist?
My son died from a heart attack. How do I cancel his plan?
Travelling soon. Will my minutes or data work in Mexico?
We have picked the PM number from the list and after short time we have found that it belongs(ed) to the criminal.We are receiving calls from police, court clerk and many collection agencies.Can we get another phone number?
Bought USA, 180$, 3 month subscription. Lucky if I saw more than 1 bar on my phone. iphone7. Every call dropped out after max 5 mins. Google maps often wouldn’t work. Did I mention I was travelling?! Had serious credit card problem that took days to ...
Understanding the Public Points™ ProgramWhat is the difference between the old Rewards Program and Public Points Program? What do I keep? What do I lose?For detailed comparisons and what changes to expect, please refer to our current help articles.Ho...
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