close my pm account today

[Frankzhoucheng]

what should i do?i need close it today ,thank u.

[Chalupa_Batman]

---

@Frankzhoucheng wrote:

what should i do?i need close it today ,thank u.

---

Hello @Frankzhoucheng 

Public Mobile is a self serve service. Can you log into your account? If so, click on this link and turn the toggle off to the left. That will automatically stop the next payment. But whatever you've paid so far, you're good till the end of that 30 day cycle.

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

If you can't log in, here is how to reach a CS Agent.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

[Phil_Adelphus]

@Frankzhoucheng   Can you explain in a little more detail?   We are only customers here in the community so can't see or do anything with your account.  If you are porting your phone number out to another provider do not close your account or you will lose your phone number, it will close automatically once the number is transferred.  If you just want to cancel then log in and toggle "subscribed" to "unsubscribed" and the account will close after 90 days of non-payment.