Not receiving 6-digit code - New to Public

[miszaniec]

I just switched to Public and I'm in the process of activating my Public account.

I am trying to Confirm my Identity by entering the six-digit code which is supposedly sent to my new phone number. I can't receive this code since my phone is not connected to any network. What am I to do?

- I was with koodo previously

- I cancelled my koodo line prior to the Public setup (I was sharing a koodo account -- two lines, one of which was cancelled and the other remained)

- I don't know how to reach Public Customer Support.

Thanks for help!

[miszaniec]

Sorry I wasn't clear. I am not transferring my old number from Koodo. I am getting a new number with Public.

[slusagm]

@miszaniec 

if you are porting the line from Koodo, your Koodo account cannot be closed, it needs to be active.  So, instead of going through PM about the login, you should instead call Koodo back and ask them what to do since your Koodo account is not closed.  Usually they will allow the port with your verbal approval and complete the port (Since Telus owns both Koodo and PM), or they might need to resume your Koodo account for proper porting request

[miszaniec]

I will try this. Thanks for the quick reply my friend.

[Handy1]

@miszaniec  here’s how 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

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