Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Just transferred a number with a new eSIM and now my data isn’t working
My friend sent me a promo code instead of a referral code, can I still redeem a referral code after I have created my account?
I am on the old $15 plan which used to say unlimited incoming minutes. I went through the forums and understand that people grandfathered in should still see the unlimited incoming in their self service, but mine has changed to 100 Canada wide minute...
I used to have instant access to wifi on my iphone (and so did my wife) when I left home out of range of my home wife. Since transferring to Public Mobile we have lost the ability to wifi away from home (unless we log onto a 3rd party wifi). Does Pub...
Im trying to transfer my number to a new iphone but it keeps on saying unable to transfer
I have a Canada-US plan and I was in the US today with my new plan for the first time. I assumed that my plan would just continue to work as is once I crossed the border into US, but it didn't. The data, calling and texting didn't work. Is there some...
I want to transfer my mobile network to another carrier, but since I lost my phone, which had an eSIM installed, I can't receive the transfer confirmation SMS. What should I do?
Hi, I have a subscription already with Public mobile, but right now, there is a new offer available online which is way better than mine with cheaper price! how you can switch my subscription to that offer:6 GB Data at 4G Speed for $23.00 / MONTHThe ...
I am having trouble paying with my credit card, i bough forty dolers voucher and added to my online account via redeem voucher but my account is still suspended where did my forty dollers go?
My credit card expired, I tried multiple times to log into my account but it would not recognize my email address even though correct, after several days and many attempt to reset my account I have finally been able to log in however it appears I may...
I’ve never used any of my rewards points I’m just wondering if it’s possible to use them to reduce the cost of switching to a new subscription?
I was trying to transfer my phone number from Koodo to Public Mobile, but when I replied YES when Koodo asked me if I sent a request for transfer, I lost my service immediately, I can’t receive any code from Public Mobile and receive any call from th...
I can't get my wife's new credit card to register on her account. I've uninstalled and reinstalled app on her phone. tried on every computer in the house even in incognito mode. Any suggestions other than registering for a new account etc? thanks
I went with a different company but I can’t transfer my number over without renewing my plan to receive an SMS for a code confirmation. The cheapest plan is $34.50 after tax. Feels almost like a fee just to get ahold of my number. My iCloud, CRA and ...
Hi, my name, email, and payment info has been on an account that I set up for my daughter. Now that she is working, we'd like to transfer ownership of the account to her name and email, with her payment too. We wish to keep her current phone number. ...
Before starting new rewards point system, I earned referral friend.I haven't found my friend referral point any more on new system .
I am getting charged more than my plan is for.it was 30 and now my charge is 46i also had an extra charge on my account this month. any help would be appreciatedtha m you
I bought a plan and esim via the website but on the app once i sign in, it wants me to rebuy a plan
Signed up with Public a few months ago and never used service. Now I can’t find my PM phone number to access my account.
I thought Public Mobile was the perfect alternative to the big companies with a great CAN-USA text-talk-data plan for a great price however it looks like they do not offer wifi calling. No point in a plan with them if this feature is not available. ...
Hi,I just opened an account for my daughter, and when I wanted to send her a WhatsApp message, a picture of a different person was associated with her phone number.Could it be that the phone number we purchased for her account is already associated w...
I recently purchased an esim (August 10) and when I logged in to complete my activation (life is busy), there was a note that my subscription was suspended August 28th with a service plan from July 28 - August 28. I would like to cancel my subscripti...
logging in with correct sign in name and password, getting error code when putting in pin sent to my email
Did anyone else's mobile data just drop? I can't connect no matter what I do.
It won't let me update my credit card information. Keeps showing me an error and to try later... What am I suppose to do???
I did not receive an email with a QE code and I cannot get the eSIM to work. What can I do?
I purchased the add on 3 days ago and i still can’t make outbound calls to the US despite being charged. your chat setup is absolutely horrible and not helpful at all. I’m hoping to get this fixed or i can happily take my refund and business elsewher...
Hi. I have one of my kids on the 90 day (6Gb) plans and my other kid is ready to have a data plan but I can't find the 90 day plan. Am I an idiot and can't find it or is this no longer available? Will my other kid be able to stay on that plan as a le...
Hello, I'm looking to register another number on the $15 plan. Today is the last day of the promotion. When I originally looked into the details of the plan over the weekend, it mentioned that the deal was for unlimited minutes:Today, the promotion m...
My friend dumped his phone into the lake and it is lost. He has a koodo account on that phone but wants to move to public.... he has a work phone that has a physical Sim and capability for an esim. He wants to transfer his koodo number to an esi...
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