Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I can't access my account due to a cancelled transfer process I tried to transfer my number. I received a msg to confirm the transfer and clicked Yes to confirm. then the transfer process was cancelled and I don't have access to my account any more
Good day everyone.I have a home phone subscription with Telus. I now want to switch to PM and have issues transferring/activating the home phone number.I was able to activate the SIM card, but then PM send me a 6-digit verification code, however I ca...
Hello,My e-sim is locked it requires my PUK, how do I get it, where do I find it?Thank you
I was referred by a friend to public where can I see it on my account
I referred a friend to public where can I see it on my account
Helping set up a friend's phone. Thought a e sim would work. And we paid for the subscription. We have now found out we need a physical one. How do we cancel and restart the process?
I was walking home today and noticed my phone said SOS only when in the morning my plan was working fine and now it’s asking for a SM-DP and activation code and confirmation code how do I get these and get my plan back working I just paid my bill tod...
just transferred my Rogers home phone number to my new public account and I'm unable to log into my public account public is sending eversafe code by text to my home phone, home phone does not accept text messages.
Anyone else getting SOS mode?? Also I have sent multiple texts to people who say they never received them. Anyone else having problems with texting?
Trying to help a friend set up new account on old phone Needs new phone number can not get past create new account keeps going back to it Can not even see about sim card etc We have picked packaged , and create new account get e safe code and then...
I recently got a Public account and also transferred my old number. Phone calls and texts are working, however there are two issue:* My transferred phone number does not show in the Android - About phone - Phone number (sim slot v1) ..Instead the pub...
Hi I'd like to know what is this mean? I used to have so much discounts but not anymore.
Hi. I have at least 1000 International Long-Distance minutes that are unused. Today, someone I know unexpectedly dialed my cell. Time flew and all of a sudden, I was cut off only to receive a text message from PM informing me that I had 10 minutes l...
The Authorization SMS from my previous provider was not successful. I called my previous service provider (Freedom Mobile) and they cannot resend the authorization request, they said that the request must be initiated by Public Mobile. Can Public M...
I was messaging with an assistant. But now I can't see their reply. It says item not found. And I can't all the questions I already asked. How can I get into to the thread again?Thanks
I recently had my cell phone stolen, I am trying to regain access to my account to replace my sim card. Given there is no customer service call centre (to my knowledge). I am stuck in an AI loop I don't have access to my email as it is set my phone...
I took a new phone number when I first activated the phone xxxxxxxxxxxxxx. Afterwards I found out how to keep/change to my old phone number xxxxxxxxxxxxxxxx. I followed the instructions, but the phone did not respond to the change, I could call. ou...
Hi,every night, after midnight (when I am sound asleep and my phone is on airplane mode and shut completely off), I am losing significant data, according to my usage list. Every night this happens. Seems as tho someone is hacking my data somehow? ...
Hello, I've 3GB data add-on to my account today and my data is still not working. Nazneen
Is there a way I can enter the Referral code?
My phone was stolen while on vacation in Europe. I cannot log in to my Public Mobile account because the two factor authentication code gets sent to the phone I no longer have access to. I can’t seem to get help through the Public Mobile site, what...
I have been locked out of my account, and I need to get back in to set up my banking information. I have tried for days, but I cannot get back in. Thanks for your help
My plan includes US Roaming. It is not connecting in Alaska on Android (OnePlus 9 Pro 5G) but same SIM card works on iPhone 12 Pro Max.I have tried all steps that Public Mobile FAQ suggested on roaming setup in the US!Anyone can help?
My data doesn't work at all: 3G, 4G etc...
I am having a heck of a time with SMS not sending Ive tried every "fix" I can find in here the public mobile community, the chat bot / useless service ticket and Google. I can receive SMS my plan id sufficient, paid and working lots of data and home...
I am have problems with drop calls and very poor service
Hello!I have been with public for years. I recently traveled outside Canada for a couple of months but was still supposed to be in Autopay so I wouldn't lose my number. I am back now but my SIM doesn't seem to work. I try to log into the account onli...
