Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
since my account is lock by more then 5 strikes of wrong password, i do not have any access to my account, but my service still active and my phone is working. Every thing start when a modérator ask me if is was ok to change my email to my account. i...
I am no longer a Public Mobile customer. I have switched to Koodo. Please refund the charge of $27.12 that was made this morning September 27, 2024. Please remove my credit card and close my account.
Hi there,my old phone is dying so I’m getting a replacement soon - can someone please tell me IF AND HOW I can transfer eSIM from old phone to new phone OR do I need buy a NEW eSIM by downloading PM app on new phone and choosing to BUY NEW eSIM?thank...
Hi guys - i usually head to california for the winter but love public mobile so i keep my service - dropping it down to a managable $15 plan really helps then i pop it back up to whatever i need summer wise. i just went to do this and $30 is the ch...
My friend have a Freedom account & number plus a PM account & number.He want to keep the PM account and wants to keep the Freedom number. Then cancel his Freedom account and replace his old PM number with his Freedom number.Is it possible to move his...
Is there anyone who can help me?
Hello,This might have been asked before but I haven't been able to find an official answer for it. I'd like to take advantage of a promotion but on my renewal date since I still have 15 days with my current subscription. If I change it now but to app...
I think I need a new eSIM can’t get my Koodo number to port over I picked a public mobile number i can’t log in if sent code to public mobile which don’t work yet??? I am trying to understand your system.I need someone to call me or give me step by ...
When I call anyone in the USA on the AT&T network they can hear me but I cannot hear them this has been going on for about a year now and I am the emergency contact for a 99 year old gentleman in Southern California and I need this resolved
Why am I paying $120 for 3 months and getting 12GB and there are plans for $35 per month and you get $50GB. Can this be fixed now?
Hey , I really need help to get my public mobile account number . I tried to open my account but I can’t find it anywhere please help me with that asap. Thanks
duplicate thread
hello, I have subscription with public mobile. I am not receiving any txt messages to my cell. Please assist. The system is asking me to enter password for PUB as well as a different issue.
Hello,I am encountering an issue where SMS messages from an application using Twilio are not being received by users on the Public Mobile network. Telus, Rogers/Shaw seem fine. Is there any known outage or blocklist that we can be referred to?A case ...
I pay for a plan where 5g of Data is included. I am not getting any data
I am currently a Zoomer Wireless customer but this is being shut down so am being forced by Rogers to move to their 5G network but my phone (Motorola Motoe E5 Play) is not supported on Rogers 5G network. Does this phone still work on Public Mobile a...
Hello wonderful people, in the last 2 weeks my calls kept dropping in the middle of conversations regardless of who I am talking with: government, private business, individuals...etc. I had all 5 lines on - so internet was good. Also quality of calls...
Hello is anyway I bring my old phone number back if no one have that phone use it ?
But all of a sudden my service is suspended due to non payment even though I am covered until the 26th??? What is going on ?
I am trying to put money on my account and the add funds option doesn't exist and on the phone via *611 it keeps saying my pin is incorrect I have no clue how to submit a ticket and or have this reset! Help! Please
I received a new credit card. Even though I have updated the credit card on my account, I continue to receive text messages stating that my Payment method is about to expire. How do I fix this?
I purchased a $40 voucher today and was not successful in applying the voucher. I tried to log onto my account and was advised to subscribe to a new plan. My balance was showing $46.00 which I tried to apply towards the new subscribed plan and that s...
Hi there,I cannot make or receive phone calls.Also checking my account shows error?Payment method was confirmed and not the issue.HELP!
I am trying to log into my account, and I am not able to. I enter email and password, then when it wants to sent me a confirmation # I''m not getting it. I tried the app and got the confirmation # there, but that is as far as I get. I either get a ...
Please help. I migrated from Public Mobile to another service provider. Since, i was using eSim of public mobile, i thought to cancel my active subscription once the new service provider connection gets activated. But now as i tried to get in Public ...
I am trying to port a number from Nucleus to Public. I made the request to both carriers on Friday of last week & so far it is not working. Nucleus says the problem is with Public & Public says there is no problem.
Can not login to PM app since iOS 18 update
I cannot login use my phone, contact support or anything else
i created an account, subscribed to a plan, made a payment, and got an error trying to activate my account. instructions sent me here for assistance. error indicates problem on hosting site.
