Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

No sending/receiving sms messages

Hi, I moved my mobile service a couple of days ago from Rogers to PM. The transfer number was done during activation when both SIM cards were inserted. Messaged from Rogers asking permission was answered YES. I received a Welcome email from PM sayin...

How to change login e-mail address

Hey PM members,does anybody know how to change login e-mail to a new e-mail?Thanks in advance.

Roaming for Spain

I’m travelling to Spain today and I wanted to know where I could get a plan that I can get data for internet and calls back to Canada?any ideas where I can find that?

2FA For returning customer

I am a returning customer. I previously had a Public Mobile number and SIM card. I went abroad and cancelled my subscription. Now, I'm trying to start a new subscription. I have my EverSafe ID and password. When I try to login to the Public Mobile ap...

My phone service was disconnected early and resulted in overdrawn my account

Hello Community . I checked my bank statements for more than past few months and my statements all say 23 as earliest money is withdrawn from my chequing account and as late as 25th. This month I woke up this morning on the 21st and have no service ...

Connecting to wrong phone numbers

Why does my being connected to other phone numbers when I call China?

Resolved! Is coverage good in usa

Can’t Receive Calls on Xiaomi 13 After Switching to Public Mobi

I previously used Fido with no issues receiving calls on the same Xiaomi 13 device in Sydney, NS. But after switching to Public Mobile, I can no longer receive any calls — only outgoing calls and mobile data work. I suspect this is due to VoLTE compa...

services stuck in limbo after trying to port out of public mobile

Hi, my services are currently stuck in limbo. This morning I switched from public mobile to koodo and a koodo rep was helping me with the porting process. I received the text message asking me if I wanted to port over to koodo and I responded with ...

Blacklisted

Public mobile has blacklisted my phone and im unable to get any network now. I did not report my phone as lost or stolen so this is very ignorant to do. I don't even think this is legal?? @

How come I can't change my plan to to a less expensive one?

I'm currently on the $29/month plan and one to change to the $19/month, but that option is not available, how come?

HOW I SOLVED THE PROBLEM OF: -> All outgoing calls NOT ringing

Resolved! Moving from Ontario to Alberta

Hello my husband and I are moving from ON to AB in a month. I would like to know if I could keep the same number but be charged lesser taxes with my plans as Alberta has only 5% get. Please let me know how do we change /update our PM profile with ne...

I paid twice

So I went online and ordered a SIM card. While purchasing the SIM card it made me chose a plan during this process. I paid $36+tax for my plan, plus the $5 or $10 charge for the SIM card itself. When the SIM arrived, during the activation process it ...

Phone bill

i just topped up my account on June 20 2025 a $60 voucher and $10 Voucher however it is still not active plan , please help to activate the plan on this account.

Internet doesn't work

HiSuddenly Internet doesn't work. Switched off phone, changed Carrier to T mobile, At&t, Verizon etc hut nothing works. Roaming is on. It was working until a day ago. I am currently in US and I have US, Canada, Mexico plan 60gb Internet.

Service

I am not able to dial out, it says emergency calls only, anyone know what the problem is?

Resolved! Plans

Hi,I presently have the old $15 plan. If I switch to the new and better $15 plan will I lose my data add on that I received as a gift from PM. Thanks

Resolved! I was double charged

Can’t find a way to send a ticket to get help with the double charge

Resolved! Subscriptions

Hi,What is the difference between Canada Wide and Nation Wide subscription. Thanks

Logging in to my account

I can’t log in to my account to see what subscription I have.

Early renewal.

I'm out of data and I need more so I bought a voucher for the amount ofy plan and need to renew it but it won't let me and my plan only end in a few weeks but I'd like to renew it now what are my options other then having to submit a ticket.?

Porting from PC Moblie to Public

This has been a huge runaround.Apparently, my previous carrier (Bell) sent a text to approve the number transfer, but I never received it. All I got was an email from Public Mobile saying the number had been ported over.Three days later, Telus inform...

Create a ticket

New phone

I got a new phone. But my number (already with public mobile) won't transfer when I log in and install a new e-sim.

I can't access to my account

I cannot access my account to change my credit card number because the identity verification process sends me the code to ********126 which I do not have access to.

Reward points

Hey Community,I recently changed my old $15 plan to new $15 plan and paid on June 15, my rewards points of 0.75 not credited yet, I sent a private message to CS agent regarding this matter, the CS wanted following information to authenticate. Is this...

Unable to port number

Hi, I'm trying a new activation and porting the number fails everytime. Also, I would like to change plan and go with the $34 60gb plan please.

Data Update to 15GB is still not showing, still shows the original 1GB

On Aril 28, 2025 I received a text message offer to update my data plan to 15G for $26/month to which I replied YES the same day and I received a text "Your new subscription plan will be added to your account and will take effect on your next renewal...

Paid for services i couldn't use

merged threads

Community

Forum Posts