Community

My account

When I log in it goes to a page that says "let's activate your account" I did start a new subscription but as soon as I paid they locked the account and removed all of my settings. I can not activate anything to cancel this transaction because I can'...

plan for tourist

Hi,I'm from Europe and would like to stay in Canada as a tourist for four weeks. Is it possible to purchase a plan for a month? Can I register even though I don't have a residential address in Canada? What else should I consider?

Phone will not read sim card

I bought a knock off Samsung from China. It will recognize a bell card but not the public mobile card. Whats the difference in the type of card? If I look for another phone is there a certain type of card it should read? Also, if it doesn't read the ...

Payment

How do I get my account back. I have been with this company for many years and they have locked.

New account

Yesterday I opened an account but then asked a customer support agent to cancel it because of a misunderstanding by me. Public has already taken my first payment. I downloaded an esim card but on a different phone. If we can start over I will need to...

I need my puk numbermy telephone is blocked

Since getting a new esim, can't receive a verification text from PM

As the title says, since getting a new esim, can't receive a verification text from PM

calling outside of ontario

I went to Calgary recently, I couldn't make phone call from there, it told me it was not within the mobile coverage, anyone one has similar problem? 

I ported my number but im not receiving or sending text messages

Hello,I need some assistance. I am able to make phone calls - it looks like im registered on the public mobile network, however unable to receive and send text messages

Can/usa plan not working

i have Canada/usa mobile plan with Iphone.But when I go to US, my phone doesn't work as it should be. It says At&T on the phone but I could never get any messages or calls.  Do I have to select roaming manually or something? thanks. 

Promo code / Discount offers

I want to activate a second PM sim card and aside using a referral  code. I was wondering if there are any discount /promo codes available on activation at the moment.

~**1 Support ticket needs to be made urgently!**~

I need direct help from Public Mobile Customer Agent. My old mobile fone number from expired sim card has not been still re-assigned. With the loss of that mobile fone # (and bad fortune of broken device) I cannot get into Gmail any longer. There are...

Login problems

I am trying to log in and the account t keeps stating “continue activation” or “go to login” and then the same steps again. i want to access my account to change details in my profile. 

No Data even with 5G/Bars

Hello, I keep having instances where I have at least 2 "bars", and it says I'm on 5G, but I'm not getting any data and there's an "!" next to my bars. This seems to be intermittent, and will come and go when I'm in the same area. Any ideas what could...

Subscription length

Am I able to purchase a subscription that is month to month or are there contract lengths?

Mobile data

I have suddenly lost all mobile data. I am well within my usage limit and I have verified my APN settings. 

Email verification code not sent

We bought an e sim, it was charged to my card, the verification email was not sent and now I'm in a loop of error pages and get get anywhere. Please help

log in difficulties

When logging in I get a page saying to select a plan, then buy a sim card. I have been a subscriber for  over 5 years. Whats going on and how to I fix this. 

Can't log in or retrieve email

I try to log in in my daugther account to update the paiement info. The loggin page won't work and states the email is not valid. The option "Recover your email" shows: "Please enter a valid phone number registered to your account." when I enter her ...

SMS not working

Hello, I've just transferred to PM. Phone and data is working fine. However SMS (sending and receiving) is not working.

Fraud phone call from my number.

Somebody called to tell me they received a fraudulent type recorded msg that came from my phone number.  Coincidentally I've received 3 other phone calls today all from numbers starting in 250-888-xxxx, one of them left me the msg.  What should I do?

Merge accounts

Hello. Please can you let me know if there is a way to merge my family accounts. I just moved from Fido tp public mibile. Seems that no i have to manage 4 acounts. How can i proceed. thanks

Travelling to Mexico

Is there any charges when we are visiting Mexico if we use our phone and data? 

Sim card and porting not working

Hello,  I got an error saying to contact customer support when tried to activate my sim card.

Change from $25 3G to 4G plan

Hello,I see that public mobile is offering the same $25 plan that i have with 4GB data and 4G speeds while i am on 1GB data and 3G speeds paying $25.How could i switch over to this plan and also keep my referral and loyalty bonuses.Thanks.

Account non existing

I have 2 accounts with public mobile. One for my personal and one for my business. I’m trying to cancel my business phone plan because I no longer need it. Now when I went to sign into my account once signed in it asked me to register for a phone pla...