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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! How often do I need to buy a sim card, or sign up for new service?

Resolved! Urgent help from mods - Stolen Phone!!!!

im locked out of my account and my phone was stolen... i need to reset my password and get my login code so i can get into my account!!!I already PMd the team this is urgent, I have access to the email and this is a business line

Resolved! Esim

When I went to purchase a subscription I selected an eSIM it said my phone was compatible (iPhone 12) after my payment went through, I was prompted to download the app. After doing so it then told me my phone wasn’t compatible with eSIM. Now I am stu...

Resolved! Need help deleting an account I made

I made 2 different accounts because the first account I made wasn’t working. I made the second account to hopefully use that instead. Eventually we got the first account to work. But I am getting charged for the second account as it has my payment in...

Resolved! ESIM woes

Hello, I am having difficulties transferring from Rogers. I was able to create an account but the eSIM was set up on the wrong phone

Resolved! New subscription missing parts of plan I signed up for!

Plan show updates data amount of 75gb CAN, USA, MEX but doesn't show the 1000 mins talk for China Hong Kong India, Phillipines, and UK. Is it on my account still or is that deleted. This was a boxing day promo for $35/ month

Resolved! lost email

we lost my wives email we used to register her phone and we need it to port her number who can we call or what can we do to get this off her account

Subscription error

My subscription wasn't supposed to renew until the 20th just like it has every other month in the past but today it said it was cancelled Jan 18th due to non payment I used services yesterday all day ie: YouTube and texting and calling without a is...

Resolved! MMS

Hello I used to be able to send and receive MMS with Telus, since I switched to Public mobile unable to send/receive MMS. Could you help me please?Thank you

Resolved! Need Urgent help pls!

I had requested just a package change however it seems like it cancelled my current subscription and I no longer have any cell service! I need my cell service urgently. I can not see my old plan under my account and if I try buying a new one it gives...

Mexico

I have a twofold problem…1, I purchased US Canada Mexico package several months ago and it never reflected in my subscription plan on the app. I am currently in Mexico and not connecting to service. I insured that I was connected by purchasing a new ...

Resolved! Can't Access all Subscriptions

Hi, I want to change my subscription on the next renewal date, but my account is not offering me all the possible subscriptions. I was originally on a 23 per month plan, I changed to a 35 per month plan for a trip to the US, and I want to change back...

Phone wont make calls

My phone stopped making calls. I can text, go online, use messenger but when I call it will not connect. when someone calls me it goes right to voicemail. Any suggestions as to why?

New subscription sim number entry

I am signing up using an existing SIM from my iPhone 12. There are more numbers on my SIM card than I am allowed to enter in the format provided. Which numbers do I enter?

Subscription

How do I pause or put on hold?

Resolved! Problem activating account

Hi - I just tried to activate a new eSIM this morning. Everything was going great until I my phone couldn’t connect to the network. I went into the settings on my phone and under turn on line it says activating, which has been going on for hours. ...

subscriptin not activated error message

duplicate thread: please continue discussion in existing thread.

Text from from Public mobile (4013) saying my account was on hold.

The Text said to log on to resolve the issue and provided a link. I did not click it but logged on myself and my payment had come out as usual.Is this a scam?I had received several other texts from Public Mobile 4013 in June and September, talking ab...

Urgent Request to Renew My Phone Number

I’ve been a long-time customer, but I couldn’t pay my bill recently. Today marks the 90-day renewal deadline, and I was planning to make the payment. For some reason, I wasn’t able to pay, but I’m ready to do so now and really need to keep my number:...

Need PUK code.

My phone is locked out.I need PUK code. I already chatted with Agent about it but I don’t know if I can get it or not. Please advise me. Thank you.

Subscription change before due date.

My subscription is due in 11days but my data is finished. I can’t wait until then.How do I renew it.I also want to switch to an offer my sister has which is not available on my app. Can I talk to anyone?

Login issue with the Public app and refund request

Hello,I signed up for Public today, and to my surprise, while the payment process went smoothly, I encountered an issue when trying to log in through the iPhone app—it simply doesn’t work. There are numerous complaints online about this problem, and ...

New customer cannot received call and message. Complain to CCTS coz no one really fix

duplicate thread

Switched from Telus: Invalid number

Hello,On Jan 10th, I switched from Telus to Public Mobile with an e-SIM bought the same day. I worked well. The issue I was misinformed by someone from Telus who told I could switch to another provider before Telus my bring it back new device.... Whe...

service

My text, data, and phone service have not worked for over 24 hours. A question:What email address should I use to contact customer service to make a complaint.

E SIM to E SIM transfer

How to transfer E SIM with my previous provider to Public E SIM? Doesn't seem to be switching correctly

Resolved! Subscription

I changed my subscription on Dec. should be getting 50 gigs. Paying $35 a month for 50 gigs. When I check my account usage it still shows 15 gigs but has not been updated since Dec 2???im paying for 50 gigs but accou t still shows 15 gigs a mont...

Resolved! Can-US-Mexico $29 plan include data/call usage in the Bahamas by any chance?

Does the current $29 Canada-US-Mexico plan include data/call usage in the Bahamas? or would you have to pay for roaming for usage? TIA

Need Mins

SOS I am in need of Mins to get calls and text for work. I ran out today. I didn't get many hours over Xmas break at work. My last pay was not good. I have 5 reward points points. Help!

activation of Sim card!

Everything has been done, the account is live, the number is transferred, the SIM card is in and noted in the profile by exact number. I've turned phone off and on again. However, the phone still says "No Service" because apparently it has not be "ac...

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