03-29-2024 02:04 PM
I just activated a new plan and ported a number over. Koodo confirms its transferred but i still cant make or receive calls on my PM sim.
03-29-2024 03:16 PM
@Derickch
What about text? data?
Maybe try a reboot of your phone (if not done already). Or network reset of phone (note: this will erase any saved Wifi passwords).
03-29-2024 02:13 PM
hi @Derickch
you tried you sim in another phone to confirm?
I think the sim or account not fully setup yet. You need support to help, please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In". If any issue with ticket submission, you can submit by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
