01-05-2025 11:03 PM
I'm having issues with my port. It has taken longer than 5 hours and I'm very worried I won't be available during regular business hours tomorrow to receive work calls and texts. The transfer was initiated in the afternoon at 1:12PM and it's current 8:02PM. I've created a ticket with CS_Agent, but I'm having troubles contacting the port team through the support bot.
01-06-2025 07:50 AM
Left a message. I know they probably have a ton of messages to go through. I hope they're able to get to it within the business day.
01-06-2025 07:45 AM - edited 01-06-2025 07:46 AM
@steven54323 PM support don't monitor the Community and hence won't reach out to you
but first reboot the phone and check if you can make outgoing calls and receive incoming calls
if not, message CS agent for help. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there
01-06-2025 07:16 AM
Just got off the call with Koodo/Telus support and they said the number was released to PublicMobile. If anyone from PublicMobile is reading this, please help! It's currently 4AM and I can't sleep because of the stress.
01-06-2025 05:21 AM
Yes i did reply to the message and koodo service was promptly canceled.
01-06-2025 04:13 AM
Did you reply to the text from Koodo confirming you are porting over to PM with YES with the old SIM in your phone?
If not, you will need an agent to reply back to you in the Message box. Tap on your avatar and in Message.
01-05-2025 11:59 PM
The phone number on my public mobile profile is still the temp one.
01-05-2025 11:49 PM
Do you get any service when you turn on the phone with PM eSIM?
Maybe try network reset of phone (note; this will erase any saved Wifi passwords).
01-05-2025 11:14 PM
Old sim was removed. I tried rebooting and turning esim on/off.
01-05-2025 11:14 PM
remove the old sim and put Public Mobile's SIM unless you did eSIM and then shutdown and restart your phone
01-05-2025 11:11 PM
Yes, I have replied and my Koodo service was promptly cancelled. Now my old number is in limbo.
01-05-2025 11:09 PM
the trick is to keep your existing provider's sim card in your phone until you approve the transfer by text - did you receive that text and did you reply to it as required?